This is regarding XXXX ID : XXXX with Coinbase. They charged me {$290.00} for the past 11 months even though I canceled by Coinbase XXXX Subscription. My account was dormat with no transactions for 11 months but yet they kept charging me with no email, notification that I was being charged. They also charged using the balance in Coinbase so it never hit my bank account and I had no way of knowing I was being charged as they didn't send any communication on it. I reached out to them to refund. They acknowledged my account was not being used and that no communication about charge was sent but declined to credit anything beyond 3 months. I told them I never used any of their service and that not sending any notification of charging me monthly is not a consumer friendly practice. I also spent upwards of XXXX hours on chat with them as they would just not give a direct answer to my questions. I'm filing this complaint to get my 11 months refund of {$3200.00} ( {$290.00} * XXXX ).
CFPB COMPLAINT DATABASE
Coinbase, Inc.
9,586 real consumer complaints filed against Coinbase, Inc. at the Consumer Financial Protection Bureau. 1,835 received relief from the company. 100% of responses were timely.
Most common issues
- 01Fraud or scam2,342
- 02Other transaction problem2,131
- 03Money was not available when promised2,059
- 04Other service problem863
- 05Managing, opening, or closing your mobile wallet account564
- 06Unauthorized transactions or other transaction problem384
- 07Wrong amount charged or received232
- 08Confusing or missing disclosures177
- 09Managing an account170
- 10Unexpected or other fees127
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compliance department to formally escalate an unresolved account access issue. This email is sent from XXXX the primary account email as proof of ownership of this address. Support Thread Reference : XXXX Case Number XXXX XXXX XXXX THE CORE ISSUE : Following Coinbase 's execution of my authorized request to delete duplicate accounts, I am entirely locked out of my remaining account. Standard support is sending copy-paste recovery instructions that begin with " Sign in to your account '' however, I receive a " connection issues '' error before any sign-in, XXXX, or identity verification screen appears. This can not be resolved by me on the user side. It requires backend intervention by your technical or account XXXX team. COMPLIANCE-RELEVANT BACKGROUND : XXXX. Original account created XXXX under XXXX using the name " XXXX XXXX XXXX XXXX fictitious name I used for privacy during a period when cryptocurrency carried significant regulatory uncertainty ( XXXX XXXX XXXX XXXX.…
On XX/XX/year> at XXXX UTC, I initiated a {$230000.00} USDC withdrawal from my Coinbase account to my XXXX XXXX account ( reference : XXXX ). The " Instant Transfer '' option was pre-selected by default in the Coinbase interface. There was no confirmation or overview screen displayed before the transaction executed, giving me no opportunity to review or change the transfer method or see the fee amount. As a result, I was charged a {$1000.00} fee that I did not knowingly authorize. Coinbase 's own help page states fees should be reviewed before completing a transaction, but no such screen was presented. I contacted Coinbase support via live chat ( case # XXXX ) and was denied a refund. The agent confirmed that an overview page should always appear before a transaction executes but it did not in my case, indicating a system error on Coinbase 's platform. I am requesting a full refund of the {$1000.00} fee.
I attempted to make XXXX credit card payments using a bank account that was linked and verified through Coinbase 's own Plaid integration both on XX/XX/XXXX for a balance of {$8000.00}, and XXXX days ago for the total balance of over {$9100.00}. Both payments were reversed, and are logged as late, and now the card is suspended and labeled as " delinquent ''. I have never had a late payment in my life, not in cash, check, and credit. I was never notified about a payment reversal from coinbase in a manner that showed on my phone. Coinbase claims the account number was incorrect, but this account had previously been used to successfully transfer funds into Coinbase 's own banking system without issue. I made no changes to my banking information at any point. I contacted Coinbase support and was routed to an AI chatbot that was unable to process my payment or escalate my dispute. When I reached a human agent, no resolution was provided.…
On XX/XX/XXXX, I sent XXXX USDT ( approximately {$34000.00} ) to a Coinbase deposit address using the XXXX network. Coinbase 's own help documentation at the time indicated XXXX was a supported network. Two Coinbase Support agents ( XXXX and XXXX ) responded the same day. XXXX explicitly assured me in writing that the {$34000.00} USDT would arrive in my account, stating XXXX XXXX in direct response to my question about whether the funds would arrive, and We don't make fake promises. Subsequent emails from Coinbase Support on XX/XX/XXXX and XX/XX/XXXX contained explicit written commitments : While there is nothing Coinbase can do to recover these funds for you at this time, if we do add this network to our platform these funds will be automatically credited to your account. If this network is supported in the future but you still do not see your funds, please reach back out to us about crediting these funds to your account. Coinbase has since added XXXX support to its platform.…
Recent complaints
The 19 most recent complaints against Coinbase, Inc. where the consumer chose to publish their narrative.
The product I was using was Coinbase 15 minute prediction markets. While using these prediction markets I noticed that the price being displayed was misleading and possibly being manipulated in favor of the issuer. After doing some research I realized they used XXXX XXXX XXXX and a XXXX second average to determine the outcome price. While diving deeper and comparing the prices to many other reputable price displaying sources and websites I noticed the the prices being displayed by Coinbase were just plain incorrect. Basically the company was displaying false prices on the prediction markets to lure customers to buying into something without even knowing what they were buying into. In total this lost my account {$7500.00} from XXXX XXXX XXXX. There were numerous different transactions so I have a complete document downloaded from Coinbase directly to show all the transactions and I have screenshots of evidence to also add.…
On XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXX I purchased {$500.00} worth of XXXX coin through the official Coinbase website. I am a verified Coinbase account holder of XXXX years. I did not click any suspicious links or visit any XXXX party sites. After the purchase Coinbase flagged the asset as malicious through their own Blockaid security system and secretly moved it into a SPAM folder in my account without my knowledge or any notification. I had no idea this spam folder existed until a Coinbase representative walked me through finding it during a recorded phone call. On XX/XX/year> I called Coinbase and spoke with representative XXXX. This call was recorded in full. XXXX confirmed that Coinbase had a malicious warning banner displayed for XXXX coin BEFORE and DURING my purchase yet Coinbase still allowed my {$500.00} transaction to process. XXXX confirmed many other users are experiencing this same issue. XXXX confirmed the coin has no value.…
In XX/XX/year>, my Coinbase account was compromised so I requested to have my account locked. I was unable to access it for many years. I was able to log back in recently, and I am trying pay off a balance from this time. However, I am unable to proceed with payment even after submitting multiple forms ( XXXX, bank account, debit cards ). I have tried talking to multiple agents and have not have this resolved.
On XX/XX/year>, during a documented Coinbase system-wide outage, Coinbase erroneously credited approximately XXXX BTC ( plus smaller anomalous transactions ) to my account due to an internal ledger error. I immediately notified Coinbase support. I sent a total of XXXX BTC externally to my Ledger wallet ( XXXX BTC on XX/XX/year> and XXXX BTC on XX/XX/year> ). Acting in good faith and following explicit instructions from Coinbase support representative XXXX in support ticket # XXXX, I returned XXXX BTC ( XXXX BTC on XX/XX/year> and XXXX BTC on XX/XX/year> ). The remaining XXXX BTC remains untouched in my external cold storage wallet and has not been demanded back by Coinbase. Coinbase later admitted in writing to the Texas Department of Banking ( Complaint No. XXXX, response dated XX/XX/year> ) that the credit was accidental and that I had returned most of the funds.…
On XX/XX/2026, while walking in XXXX XXXX listening to a podcast, two guys on bikes stole my XXXX XXXX. The phone had no internet due to a needed update. I chased them but they got away. A police officer helped me check Find My XXXX, which showed locked, but no internet on the device prevented tracking. The stolen phone caused major problems verification codes went to it, making it very difficult to access my accounts. Flight and weather delays stranded me longer in XXXX XXXX and XXXX. I set up my new XXXX in XXXX, but XXXX support and number transfer added another day of delay. When I finally logged into Coinbase, my XXXX BTC and XXXX ETH ( worth over {$6000.00} ) were stolen. The thieves changed the account language to XXXX. Coinbase logs show they detected unauthorized access on XX/XX/XXXX, blocked one withdrawal, but did not freeze the account. Roughly 21 hours later on XX/XX/XXXX, the attackers drained everything while I was still trying to get home with no access.…
My two wallets have been scammed in the month of XX/XX/year> worth for approx. XXXX USD by unknown people. The money has been transferred from my XXXX XXXX to Coinbase and i have done some trading. But unfortunately the two wallets were missing the wallets. The wallet address were stolen by some one. I reported the incident to Coimbase and requested by refund. The refund is still pending with coinbase. I am attaching the transfer of my money into the Coinbase crypto plot firm receipts.
XX/XX/year> : I received an alert that there was a new hard inquiry on myXX/XX/XXXXcredit report that I did not recognize or authorize. I contactedXX/XX/XXXX to dispute it and it was soon removed from my credit report. The hard inquiry was from Coinbase. I did not apply for anything with Coinbase. I froze my credit after this. XX/XX/year> : I received an alert that a phone number ( XXXX ) has been added to my credit report on XX/XX/XXXX through a dispute process. I do not recognize this number and did not authorize it to be added to my credit report. I calledXX/XX/XXXX and had the phone number removed. XX/XX/XXXX informed me that this phone number was added via a phone toXX/XX/XXXXat XXXX on XX/XX/year>, and that the person who added this fraudulent phone number impersonated me using my social security number. XX/XX/year> : I contacted Coinbase to ask if there are any accounts that were opened with my SSN without my permission.…
A charge of {$17000.00} for crypto currency was made to my XXXX XXXX, also a charge for {$140.00} from California. My Coinbase balance is less than {$2000.00}
This complaint focuses specifically on the unauthorized transfer and loss of XXXX XXXX from my Coinbase account, which occurred as a direct result of a catastrophic security layout failure during a rapid-fire account takeover on the night of XX/XX/year>. Within a span of just a few hours, unauthorized actors completely compromised my account security. Coinbase permitted the following high-risk modifications to occur in immediate succession without triggering an automatic security freeze or mandatory identity verification : Phone Number Change : The primary phone number associated with my account was changed. Bank Account Change : A completely new, unverified bank account was linked to the profile. Total Cash-Out : The actors liquidated my broader holdings and initiated external cash-outs, completely draining the account in a single night.…
Company : Coinbase , Inc . Complaint : I am filing this complaint because I have been unable to access my Coinbase account or withdraw my funds despite multiple attempts to resolve this directly with Coinbase. I received an official notification from Coinbase stating that my account was scheduled for closure on XX/XX/year>, and that I should transfer my remaining balance to an external address before that date. I was unable to log in to complete this action at that time. I later received a follow-up message dated XX/XX/year> from a Coinbase representative named XXXX, which I was also unable to access due to the same login block. Every avenue I have attempted to resolve this has hit a dead end. The account is blocked so I can not log in. The live chat requires a login. Coinbase 's published email addresses return automated responses stating they are unmonitored. I called the published support line and was unable to reach a resolution. I am requesting the following : 1.…
XXXX ) On XX/XX/XXXX I deposited {$520.00} into my Coinbase account. Coinbase withdrew XXXX identical amounts of {$520.00} XXXX numbers XXXX and XXXX same day XXXX seconds apart for a total of {$1000.00}. File XXXX, XXXX and XXXX XXXX ) If you review Coinbase transactions you will only see XXXX transaction where XXXX was bought for {$520.00} on XX/XX/XXXX. There are no other transactions before or after that date. Also attached is another screenshot that shows only XXXX transaction. File XXXX and XXXX. {$1000.00} was withdrawn from my checking account but only {$520.00} was deposited into Coinbase XXXX ) I submitted a dispute with my bank XXXX. They said they called Coinbase and had authorization to chargeback Coinbase on XX/XX/XXXX.…
The disputed transactions are : XX/XX/year> {$1000.00} XXXX transfer to Coinbase XXXX XXXX Number : XXXX XX/XX/year> {$500.00} XXXX transfer to Coinbase XXXX Trace Number : XXXX Coinbase informed me the XXXX transfers failed and stated they could not manually reject or reverse XXXX transactions within their system. However, the funds were never returned to my XXXX account. XXXX later denied my disputes and claimed no error occurred, but also instructed me to provide the XXXX trace numbers to Coinbase to locate the missing transaction and reject the funds if needed/wanted. More than XXXX year has now passed and neither institution has provided : proof of settlement, proof of XXXX return, XXXX return codes, proof of where the funds were credited, or documentation establishing where the funds currently are. I believe both institutions failed to conduct a reasonable investigation and failed to properly account for consumer funds transferred through the XXXX system.…
I staked XXXX on Coinbase years ago, I went to unstake it to access the funds, and in the entire coinbase platform, that is impossible. So essentially, {$1500.00} went into staking and just became a XXXX hole of frozen funds. The staking function on coinbase essentially just surrenders the coins to coinbase.
I have been trying to get my funds back and close this account for over a year. Made a complaint with XXXX several months ago got response from Coinbase that there looking into it after a month or so got a email telling me that my account was fix and l could begin trading so I log on and was not able to do any transactions. I called two separate times and was on phone for hours and problem was not fix l must have dozens of hours trying to fix this which is why I made the first complaint and now I have to do it again. They had no problem taking my money but its a problem trying to get it back. PLEASE HELP!!
I was a victim of identity theft. The individual in question attempted to open an account with Coinbase. The account appears to have never been opened. However, I have an inquiry listed on my file disclosure with XXXX XXXX XXXX. I am not able to speak with anyone at Coinbase because the automated phone system states it does not recognize the telephone number I am calling from being associated with my account. I need to have this issue resolved so that the inquiry is removed from my XXXX XXXX XXXX report. I am unable to resolve the matter because I can not speak with anyone at this company.
First they had a freeze on my account which I didn't even know about and I did think my balance was wrong but I couldn't see where or how so I figured it was from the predictions fees they seem to sneak in on every bet you make and they sent me an email saying I had a Hold on my account and they would release the {$50.00} adding it to my balance at that time which I never seen it and the way they handle your money there's no way to actually see where it's at since I didn't see it in my balance and this isn't even what my complaint is about. My actual complaint is due to their predictions rulings when you're betting on the 15 minute up or down crypto bets and on XX/XX/XXXX at XXXX I placed a bet for yes and placed {$50.00} which the odds were super high 96 percent and the no choice was locked anyways so I wasn't expecting to win much but I knew it was for sure since there were only 2 minutes before it closed and it's just the way that sort of bet works, it's either yes or no so there…
I am filing a complaint regarding unauthorized activity on my Coinbase account and Coinbases improper attempt to hold me liable for resulting losses and transactions. On XX/XX/year>, unauthorized activity occurred on my Coinbase account involving rapid buy/sell transactions and liquidation of my crypto assets, resulting in losses of approximately {$7800.00}. I did not discover this activity until XX/XX/year>, when I received notice from my bank that my account was overdrawn due to an unauthorized {$6000.00} transfer to Coinbase. After seeing this alert, I immediately logged into my bank account and confirmed I had not authorized the transfer. I then logged into my Coinbase account and discovered the unauthorized activity. Coinbase denied my claim and asserted that the activity was authorized.…
b'This exchange below illustrates the fact that I asked Coinbase for assistance to transfer all my Bitcoin to cold storage (my own wallet). My account is restricted with no reasoning given as you will see below. It has simply referred to their "backend" review that they repeatedly said would take 48 hours. It has been more than 48 hours and I have heard nothing. I am not able to access my Bitcoin AT ALL! I am unable to transfer it or perform any other transactions on the Coinbase site. I was told I would need to liquidate my holdings and this has serious tax implications. I have spent more than 24 hours trying to resolve this with numerous chats. They have said numerous times there is nothing I am able to do to help with this restriction. I have done nothing to give them concern. I have logged in on my computer and the IP address is consistent. They have records of all the chats.…
On XXXX XX/XX/year> I tried to access my Coinbase account. If I had a pass key it is gone. There is no account recovery option other than to upload my ID with a live picture. There is no upload picture option so I can not do this on my computer. When I try on my phone the app takes a very blurry picture. This is the only app that does this. Any other picture I take is fine but of course I can't upload that. After trying numerous times it will let me upload the blurry picture but then it wants access to the microphone. There is no legal regulation that I'm aware of that requires me to give microphone access to a company in order to get access to my money even if the microphone did work. I've already verified all of this before when I signed up for the account. I found online that many other people are having this problem. Coinbase is locking us out of our account and blaming government regulations for using ineffective and intrusive " security '' practices.…
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