Credit card· Other features, terms, or problemsCA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Coinbase, Inc.
9,777 real consumer complaints filed against Coinbase, Inc. at the Consumer Financial Protection Bureau. 1,948 received relief from the company. 100% of responses were timely.
9,777
Complaints
1,944
Won monetary relief
20%
Relief rate
>99%
Timely response
Most common issues
- 01Fraud or scam2,382
- 02Other transaction problem2,181
- 03Money was not available when promised2,090
- 04Other service problem884
- 05Managing, opening, or closing your mobile wallet account564
- 06Unauthorized transactions or other transaction problem389
- 07Wrong amount charged or received237
- 08Confusing or missing disclosures182
- 09Managing an account172
- 10Unexpected or other fees133
Top states filing
CA1,514FL832NY786TX617IL318NJ300WA287GA269PA253VA226
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Problem with a purchase shown on your statementIA
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Other transaction problemMO
Outcome: Closed with monetary reliefTimely response
Credit card· Closing your accountCA
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Other transaction problemMD
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 20 most recent complaints against Coinbase, Inc. where the consumer chose to publish their narrative.
Money transfer, virtual currency, or money service· Other transaction problem
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemNY
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Confusing or missing disclosuresIL
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Other transaction problemMA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemTX
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Confusing or missing disclosuresNY
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedVI
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemOK
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Fraud or scamCA
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Fraud or scamOH
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamFL
Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Other transaction problemNC
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Other service problem
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemAL
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Fraud or scamGA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamNY
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Other transaction problemFL
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedMO
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Unexpected or other fees
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemCA
Outcome: In progressTimely response
Same thing happen to you?
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