On XXXX XXXX XXXX I woke to check my balance on my direct express card from my Ssdi, when I called at XXXX XXXX my account was missing over {$610.00}, I immediately called direct express reported the problem and looked on my account to see someone had gone in and charged over XXXX different charges to XXXX between XXXX XXXX XX/XX/XXXX and XXXX XXXX XX/XX/XXXX. I locked my card on the app and reported the theft they cancelled the card and I requested a new card to be expedited to me. I also contacted XXXX and reported the fraud as the charges were still in pending status. Direct express looked at the account and denied my claim stating I had made purchases with XXXX before and I had not. I appealed that decision and they told me that I will have to contact XXXX to get my money back. Which I did try that as well.…
CFPB COMPLAINT DATABASE
Comerica
8,416 real consumer complaints filed against Comerica at the Consumer Financial Protection Bureau. 3,492 received relief from the company. 100% of responses were timely.
Most common issues
- 01Problem with a purchase or transfer1,761
- 02Managing an account1,436
- 03Trouble using the card1,409
- 04Problem getting a card or closing an account907
- 05Unexpected or other fees521
- 06Account opening, closing, or management241
- 07Deposits and withdrawals220
- 08Problem with a lender or other company charging your account220
- 09Problem with a purchase shown on your statement182
- 10Using a debit or ATM card175
Top states filing
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Attempted to withdraw {$240.00} from a XXXX XXXX XXXX at just after XXXX, XX/XX/year>. The ATM allowed me to input all pertinent information for the transaction, then after inputting the amount, it provided a digital message " Sorry, your transaction can not be completed at this time '' and then unlocked my card and gave it back. No receipt was given, no cash was dispensed. I immediately checked my balance and the {$240.00} showed as withdrawn, along with a {$3.00} fee. I called the number on the ATM right then and spoke to customer service for XXXX, who informed me that because I wasn't an account holder they couldn't help and that I needed to call my card issuer/bank. I then immediately called XXXX XXXX at the number on the back of my card. After almost XXXX minutes, I spoke to the first person who told me that they would file a dispute. Then spoke to another about an ID verification that needed to be done.…
XX/XX/year>, my wallet was stolen and my direct express card and social security card was in it. I am the authorized payee for my uncles social security check. My PIN number was changed and used to withdrawal XXXX {$120.00} transactions from my account at XXXX. I reported this to direct express and the police by XXXX. I sent the initial police report and fraudulent form to direct express. An arrest was made in XX/XX/year> and the perpetrator was convicted shortly after that and was sentenced to probation. I sent the full police report, conviction letter to direct express on several occasions through email and fax. They denied my claim and I called them in XXXX to dispute their decision. They said they escalated the dispute. I called back in XXXX and in XXXX and still nothing. In XXXX they assigned a new claim number to it and still haven't received anything from them.…
I was charged {$85.00} by XXXX after a 60 day trial on XXXX, 2026. I did not intend to order the product after the trial. I saw the charge on XXXX or XXXX and called XXXX to dispute the transaction and my card was locked and a new one was issued. On XXXX I contacted XXXX and they issued a refund. The refund was sent to my old card and didn't follow to the new card. I sent XXXX, by e-mail, all the information they requested, including 5 pictures of the paperwork I filled out & a copy of XXXX 's confirmation e-mail of my refund on XX/XX/XXXX. I received a letter from XXXX dated XX/XX/XXXX claiming the case was closed because I failed to submit the paperwork that I e-mailed them on XX/XX/XXXX ; On XX/XX/XXXX they claimed to have not received the e-mails, so I sent them again that same day. I called again on XX/XX/XXXX, I was told they received the XXXX e-mails with the paperwork photos, but no refund confirmation e-mail, so I sent it again ( for the 3rd time ) that same day.…
XXXX XXXX has not been communicating every time I get transferred to the department of transaction disputes they hang up. I was at an atm and the atm said transaction cancelled so I pulled up to speak to the bank teller and she said the transaction would have to be disputed through XXXX XXXX in the amount of XXXX. I have contacted them multiple times and talked to the first department of transactions to tell them what happened then they transfer me to whom takes care of the dispute reports but they hang up every single time while I am on hold. I need this taken care as soon as possible. There was also XXXX charged to my card and I have no idea why. The XXXX never was withdrew from the atm due to the atm being backed up. The bank I spoke to told me to dispute this through XXXX XXXX.
Recent complaints
The 20 most recent complaints against Comerica where the consumer chose to publish their narrative.
There were two incidences of unauthorized use of my XXXX XXXX debt card on XX/XX/year>. The funds weren't posted until XX/XX/year>. The first unauthorized withdrawal occurred at : A XXXX XXXX XXXX XXXX XXXX XXXXXXXX NY, XXXX, at XXXX and XXXX seconds ( XXXX ) in the amount of XXXX dollars and XXXX cents. The second unauthorized withdrawal occurred at : XXXX XXXX XXXX ATM, XXXX XXXX XXXX, XXXX NY XXXX at XXXX and XXXX seconds ( XXXX ) in the amount of XXXX dollars. The total amount taken from my account, without my authorization totaled, XXXX XXXX and XXXX XXXX. At those times, the bank card was in my possession, I was not, and did not make these withdrawals. I discovered the funds missing on XX/XX/year>, I contacted XXXX XXXX, informed them that my card was skimmed and it was used fraudulently. My account was cancelled and a new card was issued. I requested an inquiry, they did not temporarily restore funds back to my account.…
I called XXXX XXXX and made a dispute after I realized that almost {$100.00} had been taken off my card that I had no knowledge of. This happens almost every month if I can't get to withdrawal all of the {$990.00} that XXXX deposits on my card. Companies prey on my card attempting to make numerous withdrawals or charges and I'd bet a lot of other people get scammed this way and it doesn't get refunded because it is such a hassle to get the money back! And the charges and hassle to have your card shut off and a replacement sent out- please help me! XXXX XXXX
Account and card locked on XX/XX/year>. Called customer service number was sent a link to send a picture of my ID. I did so and an error message was sent back stating the ID was expired. It was not. I had a library social worker call the customer service number again. I was given a fax number. The same day I faxed my ID. On XX/XX/year>, the social worker called the customer service number again. Was told the copy of the ID was denied. Told to fax it again. I called on XX/XX/year>. And was told the fax of the ID was denied. Furthermore, was told by both the representative and multiple supervisors that they could not see the reason for the denial and that they can not contact the XXXX Department. Again, I both completed the link AND faxed over again. On XX/XX/year>, I called XXXX. And again, I was told they're not sure why it was denied but that I need to send it again.…
On XXXX I ordered some medication for my XXXX for {$39.00} free shipping.afew days later I noticed that the company had taken 2 large amount out of my account instead of the {$39.00} they took {$130.00} and then they took another {$190.00} for a $ XXXX.so i called the company and they told me that my transaction didn't go threw.but I knew better so I called XXXX XXXX on XXXX to report it so I then looked up the company to find out that it's a big scam.Just go online and lookup up XXXX XXXX XXXX XXXX and you will see it's a big scam the lady that reported the scam got her money back .I did call to find out where to return what they did send and was told they are not taken returns I'm sending pick of what they did send it has nothing to do with XXXX
XXXX XXXX blocked my card from doing transactions, so I have no access to my XXXX funds, about XXXX dollars it more, in 2 weeks. I have called them at least 10 times. I have sent them numerous copies of my driver 's license and my birth certificate. I have also sent them photos of my social security card, but to no avail. They have not replied to me via email except for once or twice requesting further of my information. This has been going on for weeks and I'm fed up. Please make this right. I have more faith in the CFPB than I do in a XXXX XXXX. Thank you, XXXX
I've had to repeatedly go through this id verification process twice in one month they keep locking my card when I've verified everything, submitted documents that I was supposed to, and again they have locked my card they're giving me a hard time they're not unlocking my card when the documents I've submitted are not expired they're accurate and are the same documents I recently had to submit to them and got approved for now they're acting as if the documents are not right and they are, I'm fed up with this mess I need my account unlocked I have a family to take care of I can't afford for my funds to keep being withheld for no reason at all something has to be done this is insane!
I had tried to make an online purchase with my XXXX XXXX debit card but the online transactions were declined because of a block put on my card. I did not get any notifica- tions from XXXX XXXX XXXX headquarters office in XXXX XXXX , Texas what the blocks on my card were about. I had made quite many number of successful online transactions with the card before the block on my card. The card is still active and good to use for pur- chases. I can not understand why the block was put on my card when I made an online purchase on XX/XX/XXXX that is pending, then I made a second online purchase on XX/XX/XXXX that was approved, and then I attempted another online purchase on XX/XX/XXXX that is also pending. I want your agency to find out what is going on and try in some way to get them to take the block off my debit card account.…
I am filing this complaint against Comerica Bank regarding the XXXX XXXX program. I am the official, legally appointed XXXX Representative XXXX for my XXXX grandchildren.The Social Security Administration ( SSA ) and the U.S. Department of the Treasury issued three ( 3 ) consecutive months of XXXX benefit payments for both children, routing them directly to XXXX XXXX.According to the SSA, these transactions are marked as completed and sent. However, XXXX XXXX customer service states that the children were " denied '' to the account and claims they can not locate the funds in their system. Representatives state they can only look up accounts by Social Security Number ( SSN ) and refuse to manually track the deposits using any other identifiers.I have official, physical documentation directly from the SSA and the U.S. Treasury Department. This paperwork details the exact routing numbers, account numbers, and transaction information used to send these federal funds to XXXX XXXX.…
Re : XXXX XXXX : XXXX to present ( XXXX ) XXXX and going forward : I started having problems receiving cash from my XXXX Georgia bank ATM. I tried 4 times. Called XXXX XXXX. Waited on line for well over an hour. Told to go to a different ATM. I did and still no access to my Social Security benefit ( cash ). Called XXXX XXXX again. Waited one hour. Told to go to XXXX. Went to XXXX and had to make 10 purchases to get {$100.00} cash back each time. I also advised XXXX XXXX that I was going out of the country for several months. I was told once I arrived in the country. ( XXXX ) to attempt a purchase. Told it would be declined. Then advised to call them within 2 hours and they would opt me in and I would be able to use card at any ATM or establishment. I did that. Went to a bank ATM. XXXX, Could not get cash. I tried 3x. Called XXXX XXXX. Waited another hour. Told to try another ATM. Did that. No cash. Now Im in a foreign country without access to cash!! I am now very upset.…
My account was suspected of fraudulent activity, meaning someone was using my funds without my consent, by XXXX XXXX. They sent me a letter in the mail to notify me of this matter with a new card to utilize. I did not see any fraudulent activity nor was concerned. This was approximately during the last week of XXXX. On XX/XX/XXXX, XXXX, XXXX, XXXX, and XXXX I tried to use my XXXX XXXX card and it wouldn't process any transactions- whether in store or online. I didn't understand why this was occuring- it appeared to be my account was frozen and unable to be used by me, its correct recipient. I attempted to call XXXX XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX and was continuously transferred to a different department and stuck in a loop never reaching someone to obtain assistance, on hold continuously for lengthy amounts of time. I attempted to teach them again by phone on XX/XX/XXXX, XXXX, XXXX and the XXXX. This issue was repeated.…
I spent several months attempting to retrieve the funds to my XXXX XXXX account. I am currently in a shelter. My case manager and social worker have worked together to assist me in providing XXXX XXXX with identity verification by sending identification card, social security card, and birth certificate. In each phone conversation after their email response would state they can not verify my identity, the representatives would give different reasons as to why my documents were not valid enough for verification unitl XXXX XXXX stated that because I was unable to verify my past information for the account, I am to go to SSA to change my payment method. Once I completed that task, an SSA representative informed me that I should call XXXX XXXX again to handle the retrievement of my funds. When I call XXXX XXXX the first representative stated that " they are a prepaid card company, and do not provide cashier 's check or paper check ''.…
I receive Social Security benefits through a XXXX XXXX prepaid debit card account administered by Comerica Bank. Beginning around XX/XX/year>, the card stopped functioning and I have been unable to access my federally deposited benefit payments. At this point, approximately 2.5 months of Social Security benefits have accumulated in the account and remain inaccessible. I have made repeated attempts to contact XXXX XXXX customer service, including extended hold times and multiple calls, but have been unable to obtain a clear resolution or timely access to the funds. This situation has created significant financial hardship because these Social Security payments are my primary source of income for essential living expenses. I am requesting immediate assistance with : * restoring access to the account funds, * issuing emergency access to the deposited benefits, * or transferring the account balance to my bank account or by check without further delay.…
I tried to get ahold of XXXX XXXX about my card. When I talked with a representative on XX/XX/XXXX he informed me that he needed to send a verification code to my email and I gave it to the representative and then my call was dropped. I called XXXX XXXX again and the representative informed me that the representative that I spoke to before shouldnt have sent me a verification code to my email. I was informed that I needed to send a copy of my social security card and birth certificate to XXXX On XX/XX/XXXX at XXXX I sent the information asked of me. I dont know how many times I tried reaching out the XXXX XXXX and each call had a two hour wait time and then Im disconnected. On XX/XX/XXXX I received a text message from XXXX XXXX informing me that Ill be getting my benefits on XX/XX/XXXX. My card is no good and I can not get ahold of XXXX XXXX regarding a new card. Im supposed to be signing a rental lease for my new apartment!
My name is XXXX XXXX XXXX case # XXXX phone # XXXX addreess XXXX XXXX XXXX XXXX Ca XXXX I have Requested a new XXXX XXXX card sent in my ID Social Security Card Birth certificate To XXXX XXXX They reffer me back to Social Security because they can not validate my account and social security says there is nothing they can do.It has been over XXXX mths and still nothing. social security said usually after 4 months they would return money to docial security but has not happened. Please help me
Comerica XXXX XXXX in XXXX has mismanaged and taken unearned fees from my trust account for the past eight years until there is now almost nothing left. During the most prolific bull market in securities and commodities ever, the trust earned almost nothing with fees ( for what never clarified ) consistently outweighing meager earnings. As a result, I requested the trust transfer the balance to my XXXX account. This effort began over a year ago with my former advisor, XXXX XXXX, advised me that I was able to do so once the trust reached the XXXX level reached XXXX year ago. This threshold was then changed to XXXX which was reached in XXXX last year. XXXX XXXX was then let go from the bank and now with another in XXXX. I learned then that Comerica was abruptly taken over by a holding company called XXXX XXXX or XXXX XXXX something like that.…
On XX/XX/2026, I attempted to activate my XXXX XXXX debit card, but received a message that the card was invalid. I then contacted customer service and was instructed to send an email to verify my identity. I was told the issue would be resolved and my card would be usable within 2448 hours. I received an automated response confirming my message was received, but no further action was taken. As of XX/XX/2026, my card is still locked and unusable. I have called customer service every day since XX/XX/XXXX and have waited on hold for hours without being able to reach a representative. I also sent a follow-up email stating that I still can not use my card, and I have not received a response. I am currently unable to access my funds and need immediate assistance to unlock my card or regain access to my account.
I get XXXX and my pending payment was XXXX when I checked again around XXXX the first it sent me straight to customer service waited for XXXX no answer at all. When daylight came went downstairs to pay rent at motel I live in and it declined payment, so called XXXX XXXX costumer service again waited hr and a half, so I decided well I'll try atm it declined my wife went online and card said invalid. So this morning I called waited XXXX hrs XXXX minutes on hold lady finally answered and she then hung up when I said oh good thank XXXX been waiting XXXX hrs. My wife paid XXXX weeks if I don't get my money from XXXX XXXX we have to go to the streets we are both old with XXXX and health problems. Please help thank you
It on XX/XX/XXXX when XXXX deposit on XXXX XXXX card never received money my card stole
My old card expired XX/XX/26, I recieved a new XXXX XXXX XXXX and activated it and set my pin. I am unable to make any purchases for some reason and i am unable to get ahold of anyone from XXXX XXXX. I have called multiple times and it keeps telling me that XXXX XXXX Customer Service is experiencing higher call volumes and hangs up on me. I need to pay my bills now and have no access to my funds on my card. I can't wait for XXXX XXXX Call Times to Decrease, i need my money now! If there is a lock on my card for some reason, they need to unlock it and let me use my funds! I have bills to pay, that cant wait!!!
Direct Express has allowed unauthorized transactions with my card of XXXX, XXXX and XXXX on XX/XX/year>. I have called since XX/XX/XXXX to report and their messages states high volume calls to call later. I have called all hours to no avail.
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