Consumer Portfolio Services, Inc.

I am filing a follow-up complaint against Consumer Portfolio Services , Inc. ( CPS ) regarding Account No. XXXX. I previously filed CFPB Complaint No. XXXX on XX/XX/XXXX, about this same account. CPS closed that complaint with a form response and the underlying violations never stopped. CPS is subject to a Stipulated Order for Permanent Injunction entered in United States v. Consumer Portfolio Services , Inc., Case No. XXXX ( C.D. XXXX. XXXX ), which permanently prohibits it from communicating after written cease and desist requests, using deceptive collection practices, and furnishing inaccurate information to credit bureaus. In XX/XX/XXXX, I sent CPS written cease and desist notices. CPS 's own customer portal logged three active cease and desist requests on XX/XX/XXXX, and XXXX, XXXX ( attachment included ). CPS confirmed them in writing on XX/XX/XXXX and XX/XX/XXXX.…

Company Name : Consumer Portfolio Services , Inc . Product : Auto loan or lease -> Vehicle loan Description of Incident : I have a perfect, never-late payment history on my auto loan with Consumer Portfolio Services ( CPS ) .I am at the end of the life of the loan as i only have {$1700.00} left to pay. I successfully made my regular monthly payment of {$590.00} for XX/XX/XXXX. However, I checked my account today XX/XX/year> and CPS has suddenly altered my online dashboard to show a " past due '' balance of {$1100.00} due immediately on XX/XX/XXXX. This {$1100.00} is not a missed payment ; it is the accumulated interest from historical, approved deferred payments used over the life of the loan. CPS is front-loading this deferred interest and classifying it as an immediate delinquency to force a lump-sum payment. This violates the spirit of the approved deferments.…

EXECUTIVE COMPLIANCE SUMMARY This complaint is filed against Consumer Portfolio Services , Inc. ( CPS ) for systemic consumer fraud under the FTC Holder Rule, deceptive debt collection practices, bad-faith retaliation, and severe privacy violations involving unauthorized third-party debt disclosure via illicit public data-broker harvesting. 1. CHRONOLOGY OF EVENTS & RETAIL INSTALLMENT CONTRACT FRAUD XX/XX/XXXX : The consumer purchased the subject vehicle in Illinois, financed via a retail installment sale contract through CPS. Within less than XXXX miles of city drivingthe morning of cross-state transportthe check-engine light illuminated. A diagnostic check revealed Code XXXX ( Secondary Air Injection System Efficiency ). Mechanical Fact : Code XXXX is caused by extensive carbon buildup inside an engine block over thousands of miles. It is a chronic, pre-existing condition.…

Every time i have made a payment for Consumer Portfolio Services half of my payment was applied to my car loan which is very unfair so it has taken extra years to pay off this loan not including when i was injured on my job also my note was {$500.00} a month account has been open from XX/XX/year> please resolve, thanks XXXX.

CEASE AND DESIST LETTER Date : XX/XX/year> To Whom It May Concern : This letter serves as a formal demand that you immediately cease and desist from any further actions that are false, defamatory, harassing, threatening, intimidating, or otherwise harmful toward me. Your conduct has caused unnecessary distress and has interfered with my personal and/or professional life. I am requesting that you immediately stop all direct and indirect contact with me, including but not limited to phone calls, text messages, emails, social media communications, third-party communications, or any other form of harassment or interference. Additionally, you are instructed to refrain from : * Making false or misleading statements about me. * Harassing, threatening, or intimidating me in any manner. * Contacting my family, friends, clients, customers, employers, or business associates regarding me. * Interfering with my personal affairs, business relationships, or reputation.…

I purchased a XXXX XXXXXXXX about a year and a half ago with intention to pay {$14000.00} cash for. Loan XXXX talked me into building y credit, so I put {$12000.00} as a down payment when I went to get XXXX XXXX asked for paperwork and they had added an extender wrranty along other things i didn't agree on the only thing they backed out was the extender warranty. So I paid an additional $ XXXX $ XXXX $ XXXX and a few {$100.00} payments. I have paid approximately $ XXXX. The payoff is about $ XXXX the XXXX XXXXs they now have me oweing XXXX more monrhly payments of {$380.00} which afds another $ XXXX XXXX being forcesd to pay almost {$40000.00} for a car i agreed to pay {$14000.00} for with {$12000.00} down payment should have been like $ XXXX with XXXX XXXX.i paid around {$11000.00} on top of down payment and this predatory Company is tryong to get another {$17000.00} in interest I was totaly declined and I can not seem to get our if this

I am a documented Federal Identity Theft Victim, FTC Affidavit # XXXX, Upon my mother 's death, for which I was her XXXX XXXX I instantly lost my sole source of income. XXXX days after my mother 's death a Consumer Portfolio agent began aggressive daily collection calls. I did not deny that I was behind on my payment, after explaining my sudden loss of income and my decision to take equity out of my home to bridge me until I found sustainable employment, with the intention of paying of my car loan in full, was when I discovered my homes title was encumbered and I was unable to to access equity from my home. I explained to her that this had sent me instantly into a financial crisis when I discovered that my homes title had been encumbered by the very same people who sold me my home, due to Federal Identity Theft and Title Fraud. She dismissed my crisis as insufficient justification for being late. Her abuse of power and condescending behavior only escalated.…

Consumer Financial Protection Bureau Complaint Company : Consumer Portfolio Services , Inc. ( CPS ) Product : Vehicle Loan I am filing this complaint because Consumer Portfolio Services , Inc. ( " CPS '' ) has failed to accurately account for my vehicle loan, has continued collection and repossession activity without providing a complete accounting of my payments, and is furnishing credit information that I believe is inaccurate. My vehicle loan originated in XX/XX/XXXX. I made regular payments on the account and continued making payments throughout late XXXX and XXXX. In XX/XX/XXXX alone, I made three payments totaling {$1500.00}, all of which CPS accepted and posted to my account. CPS later informed me that my account had been charged off in XX/XX/XXXX. I was never notified that my account had been charged off. I only learned of the charge-off later while attempting to resolve my account directly with the company.…

On XX/XX/XXXX, this company did a credit inquiry with XXXX. They did not have my permission to run any type of inquiry. They previously tried to collect on debts that were included in a bankruptcy discharged in XX/XX/XXXX.

I received a phone call from Consumer Portfolio Services this morning and a woman named XXXX was speaking. I asked her to identify the company she was calling on behalf of and she vaguely said " a finance company '', which obfuscated her reason for calling. She asked me to provide information on my mother-in-law, who is estranged. My wife has not spoken or seen her mother in more than a decade, and I have never met or spoken with the mother. We do know that her mother has some kind of debt, but we only know this because my wife gets repeated calls from debt collectors attempting to contact her mother. Despite my wife repeating each time to stop contact, these companies continue. Now they reach out to me for the first time, and the only way they'd call me for my MIL is because they know my wife is married to me. This indicates ongoing intent to harass family members despite repeated requests to stop contact, and they are expanding their contact pool to spouses.…

I have identified inconsistencies in the reporting, including differing date opened, date of last activity, date reported information.

Cars was totalled out and the remaining balance is left on me .anytime I try to apply for something I am getting denied.

I am writing to formally dispute the accuracy of the account you are reporting on my credit file. The information reported is incorrect because I did not complete the purchase of the vehicle, and no valid sale or loan should have been established in my name. I went in to begin the process, but I decided not to proceed with getting the car. Because I never bought the vehicle, it does not make sense that this account is being reported as a negative item on my credit report or that the loan was paid off on my behalf. This reporting is inaccurate and misleading. I request that you immediately investigate this account and remove or correct all inaccurate information related to this matter. Please also update any credit reporting agencies to which you furnished this information. Please provide me with written confirmation of your investigation results and the correction or deletion of this account. Hide full

I am filing a formal complaint against Consumer Portfolio Services ( XXXX ) regarding an auto loan balance on a XXXX XXXX Pathfinder that was surrendered in XXXX XXXX underlying purchase contract is legally void due to severe dealership fraud under the Ohio XXXX XXXX XXXX XXXX XXXX XXXX ). I have uncovered an official service record from a XXXX franchise dealership database ( XXXX XXXX ) dating back to XXXX explicitly stating that this exact vehicle had a catastrophic engine failure due to engine sludge and required a full engine replacement prior to being sold to me. The selling dealership intentionally concealed this material defect.Under the Federal Trade Commission ( FTC ) XXXX XXXX XXXX XXXX CFR XXXX ), XXXX as the holder of the contract is subject to all claims and defenses that I could assert against the original seller.…

I purchase a XXXX XXXXXXXX XXXX and the total on it was XXXX XXXX. I been paying on the XXXX for XXXX year now and finance company call for payment and during the conversation I ask how much do I owe for the remaining balance. The agent told me I owe about the same amount the purchase of the vehicle. I told her that can't be there's some kind of mistake. The dealership has closed from where vehicle was purchase. Just want to know what action can I take the this situation

* Attention CFPB /FTC investigator * This is not a duplicate complaint as the lender states it is. They using administrative bypass of duplicated complaint to avoid answering the complaint. This Indirect lender has violated TILA while being non compliant with FTC monitoring and required assessment reporting. Consumer Portfolio Services Inc. Have permitted the dealership to forged contract and has presented XXXX completly diffrent contracts and have admitted that the altered contract is enforceable.Attempting to collect on a debt that was misrepresented by a dealership that failed to fullfill spot delivery allowed a forged instrument to be approved and moved the contract date within the XXXX of first payment.The lender provided a audit of the account and the lenders own Amortization schedule provides evidence that doesnt match the contracts and doesn't support the math of thier own ledger.Per diem amounts have been improperly rounded up to allow the lender to collect unearned intrest…

This debt collector has engaged in conduct that violates the Fair Debt Collection Practices Act ( FDCPA ). They are reporting an account that I did not authorize, and no signed agreement exists bearing my signature to validate any obligation. A legally binding contract requires clear consent from all parties, which is absent in this case. Additionally, the collector has failed to provide proper validation of the alleged debt as required under the FDCPA. Without sufficient documentation verifying the debts legitimacy, their continued reporting and collection efforts are unlawful. These actions constitute violations of my consumer rights. As a result, I demand the immediate deletion of this account from all reporting agencies. Failure to comply may result in further legal action, including claims for damages.

This finance company finances a vehicle that does not work will not power on and I need to be released from the contract since the contract is only two weeks old and the vehicle has not worked within the two weeks

On or about XX/XX/XXXX. I purchased a XXXX XXXX XXXX and entered into a financing agreement through the dealership and lender. The vehicle purchase price and financing terms resulted in a loan with a high interest rate, which significantly increased the total amount I am required to repay. After reviewing my loan documents and researching the vehicles market value, I became concerned that the vehicle may have been sold for substantially more than its actual value. As a result, I believe I am paying for a vehicle that was overpriced at the time of purchase while also being charged a high interest rate on the financed amount. Since the purchase, I have made payments as required under the loan agreement. However, the combination of the vehicles inflated price and the high interest rate has created a financial burden and has caused me to pay considerably more than I believe is reasonable for the vehicle.…

I am filing this complaint against Consumer Portfolio Services regarding my high-interest auto loan, Account # XXXX, because I believe the loan terms, servicing practices, and lack of meaningful refinance, modification, or hardship assistance are unfair, unaffordable, and potentially predatory. My XXXX account shows a contract date of XX/XX/XXXX, an amount financed of {$14000.00}, an APR of 24.90 %, and a monthly payment of {$430.00}. As of XX/XX/XXXX, the principal balance is still listed as {$14000.00}. This means the principal balance has only decreased by approximately {$200.00} from the original amount financed, despite the loan being open since XX/XX/XXXX. The account also shows a past due amount of {$870.00}, fees of {$43.00}, and an amount due of {$1300.00} by XX/XX/XXXX.…

Vehicle was purchased in XX/XX/year> from XXXX Says Yes Dealership in XXXX Ohio. I signed a purchase order and contract and arranged insurance to cover the vehicle and took it on a spot delivery. XXXX been paying on the vehicle for 2 years and upon attempt to refinance the vehicle it was discovered the vehicle had XXXX previous wrecks on it that was never disclosed to me before purchase of the vehicle. This devalued the vehicle dramatically leaving me XXXX down on the vehicle. I contacted the lender and the dealership and found that the contract the lender has on file has been scratched out and upon closer review of the signature it does not resemble my signature at all. I opened a complaint with ohio XXXX and the lender denied mediation and gave its reasoning of the condition of the contract and explained that they had previously obtained dealer packets for financing that the lender denied on at least XXXX others times giving dates if these denials.…

Be advised this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g stating your claim is disputed and validation is requested. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request your offices provide me with competent evidence that I have any legal obligation to pay you. At this time, I will also inform you that if your offices have reported invalidated information to any of the 3 major credit bureaus ( XXXX XXXX or XXXX ) this action may constitute fraud under both Federal and State Laws.…

I am filing a complaint regarding the financing and title handling of my vehicle, a XXXX XXXX with VIN : XXXX. I was informed by the dealership that the title to the vehicle was in their possession and had been sent to the lender, Consumer Portfolio Services Inc. However, when I contacted Consumer Portfolio Services Inc., representatives informed me that they had not received the title from the dealership. During my conversations with finance managers at Consumer Portfolio Services IncXXXX, I was told that because they do not possess the title, they technically do not own the vehicle and that the dealership retains rights to it. Despite this, they stated that I am still legally obligated to continue making loan payments to Consumer Portfolio Services Inc. or provide a full payoff amount on the loan.…

Reference complaint XXXX New documentation

I called Consumer Profolio ask do the have another dealership that they work under and to send me a list at the end of XXXX. The last week of XXXX i went to XXXX XXXX XXXX XXXX to refinance my XXXX XXXX XXXX they told me that Consumer Profolio said that I was in good standing with them, they told me to bring XXXX down. I went home look at my contract told it said {$8000.00} I have been since Consumer Profolio XX/XX/XXXX it told up that XXXX was how much I owe, so I automatically assume that's why. I got to XXXX on XX/XX/XXXX and they told I didn't need to refinance it was paid off. Then they show me where it said it was paid off. Maybe a week later I was getting a phone call from Consumer Profolio saying that I owe them. I checked credit report on my end and it said pay off. Now it's like im stuck in the middle of this all.

I am a victim of Identity theft and my personal information was used without my permission to make unauthorized transactions, obtain loans, car loans, credit cards and inquiries with all three credit bureaus. I did not authorize these accounts and I did not authorize these inquiries. Additionally a XXXX XXXX bankruptcy has been placed on my fi le without my authorization. XXXX is the reference number for the bankruptcy. I am requesting a full investigation and that all fraudulent items and inquiries be removed from my credit report. I declare under penalty and perjury that this information is true and correct to the best of my knowledge.…

I am filing a complaint against Consumer Portfolio Services ( CPS ) regarding improper handling and delayed application of payoff funds for my auto loan. A payoff check was sent to XXXX by my title/mortgage company as part of a home closing transaction. XXXX acknowledged receipt of the payoff check on XX/XX/year>. Despite receiving the funds on XX/XX/XXXX, XXXX refused to apply the payment to my loan balance for approximately XXXX days. During this delay, XXXX continued charging interest and fees against the full loan balance as though no payoff funds had been received. I was told I had to pay the remainder in order for the payoff check to be posted to my account. When the payment was finally posted on XX/XX/year>, the transaction history showed : - {$700.00} applied to interest, - {$400.00} applied to fees, - only {$1100.00} initially applied toward principal, - and a separate principal payment posting afterward.…

Against : Consumer Portfolio Services , Inc . XXXX XXXX XXXX XXXX XXXX XXXX Phone : ( XXXX ) XXXX ________________________________________ COMPLAINT SUMMARY I am filing this complaint regarding improper and repeated third-party collection communications by Consumer Portfolio Services , Inc. concerning my vehicle loan for a XXXX XXXX XXXX XXXX Consumer Portfolio Services has contacted individuals who were never authorized by me to receive information regarding my account or vehicle. During these communications, the company discussed or strongly implied repossession of my vehicle and asked individuals whether they had seen me or my vehicle. These actions have caused embarrassment, emotional distress, invasion of privacy, and unnecessary disclosure of my personal financial matters to unrelated third parties. ________________________________________ FACTUAL BACKGROUND I currently have an auto loan through Consumer Portfolio Services , Inc.…

I was in a very serious car accident on XX/XX/year> of which I had no fault. I was resr-ended, driven off the highway over the guard rail and landed on the roof. I spen 10 days in XXXX and had two XXXX XXXX. The vehicle was totalled, however I had XXXX insurance and initiated a claim. All costs will be recovered once the XXXX claim is processed. The Police report ook a very long time to provess due to the complexity of the accident. I recieved confirmation from the company that I had fulfilled all of my obligations and submitted every thing needed to process. I have since purchased a new vehicle. The Company is Consumer Portfolio Services. Recently they decided o report me delinquent on the debt while at the same time sending me a letter asking me to be patient with the processing of the XXXX Claim- they are very bust and working hard process.…

Company has written this debt off as profit and lost in XXXX and now they keep opening and closing this account and damaging my credit. Account is past XXXX years and should be deleted. They keep trying to collect {$12000.00} an has account as open on my credit report.