Fifth Third Financial Corporation

I am filing this complaint because Fifth Third Bank engaged in unfair and misleading customer service practices that directly resulted in the wrongful, sudden administrative closure of my checking account while an active dispute was pending. During the month of XX/XX/year>, I contacted Fifth Third Bank 's customer service lines XXXX XXXX to dispute an unfair overdraft fee. Because I was routed through an extensive maze of internal transfers and shifted between multiple departments across these various calls, the process was incredibly chaotic. During these interactions, a representative explicitly instructed me that the timeframe for an internal investigation and resolution would be " maybe 5 days '' and told me to " call back in that time. '' Based entirely on the bank 's direct customer service instruction to wait out this window, I held off on taking structural account actions while expecting their internal update.…

Loss Mitigation Delays from Lender to Cause Imminent Financial Hardship : Good day, I am XXXX VA loan borrower in the process of completing a short sale of my property in the State of Florida with Fifth Third Bank. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX For the past year, I have been affected by the major shutdown of XXXX, deferred rXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, and reductions in force which have all led to manning gaps and subsequent restructure and reorganization of my department. I have been engaged in the short sale process with Fifth Third since approximately XX/XX/XXXX. Despite these challenges, I have remained current on my mortgage and have never been delinquent throughout this process. To be clear, the request of my short sale with Fifth Third was not due to my inability to pay or any financial irresponsibility, but rather due to the initial relocation of my position with the XXXX to a different XXXX XXXX.…

I submitted for a loan with XXXX XXXX XXXX. Two additional inquiries followed immediately afterwards on the same day ( XX/XX/year> ) from XXXX XXXX XXXX ( Finance ) and Fifth Third ( Bank ) that were not authorized/approved by me. I only approved for XXXX XXXX. I would like these to be removed on my credit report with XXXX.

I paid off my mortgage with XXXX Bank on XX/XX/year>. I had a balance in my escrow account of approximately {$4600.00}. I called XXXX on XX/XX/XXXX to see what the status of this balance was. They told me they were backlogged and would need to investigate. I called XXXX on XX/XX/XXXX to see what the status was. They said they were backlogged and the time for investigation was 10 business days out. I checked the cfpb website and saw that they were requires to refund the escrow money within 20 business days of the mortgage being paid off. I called a second time on XX/XX/XXXX and asked to talk to a supervisor. I spoke to an employee named XXXX. He told me again that there was a backlog to investigate, and that he could open another ticket to investigate. I stated that I understood that the legal requirement was to refund this money within 20 business days and it was now 28 business days. He stated that he would escalate the request and gave me case # XXXX as a reference number.…

First on XX/XX/year> I made a payment to XXXX XXXX bank for XXXX from my fifth third bank account the payment was made and then the fifth third bank take the money back from the card company or would not let the payment go through making me have to pay XXXX late fee for my card. Now the same thing is being done about my XXXX account. So on XX/XX/XXXX I paid XXXX to my account that I owe XXXX and made payment arrangement to pay XXXX on the XX/XX/year> and XX/XX/year> but I made the payment early. The bank statement shows I made the payment for XXXX and I talk to someone at XXXX before the XX/XX/year> trying to make sure they see that the payment was made early I chatted with a XXXX person. Now on my account it show that I owe XXXX plus XXXX I paid XXXX to the XXXX account and they have me in the negative saying I owe XXXX dollars to my account when it was paid in full.

my account was freeze and a lein without proper information it was my pension and social security check and cd. the debto never served me any court paper nor did i ever signed a certified mail. i explained that its against the law to hold social secrity check and and thing with my pension they acknowledge it in there paper but refused to release my account. no one will call nor write me back. i visited the and talked with manager in XXXX IL Manager is XXXX XXXX.

My school email was hacked during job career fair week. Someone sent out fake jobs pretending to be a verified job employer. This has affected hundreds of students. I applied for the job the job was supposed to be for an XXXX position. The job description was to deposit checks and send money to charities and those in need. After the checks deposited I transferred the money to XXXX and sent it to what was supposed to be for charity events and those in need. I NEVER kept the money at all. Considering I got the email from my school for this position I did not think anything about this being fraud or anything. My bank account was flagged for fraud I bank at Fifth Third Bank. I went up to the bank and told them that those checks are from my school. The lady called the fraud department and told them. I immediately emailed my advisor and asked her what was going on with the job.…

I opened an account at a 5th 3rd branch with proper id and funded the account with direct deposit from my employer. I qualified for and received a {$300.00} bonus from the bank. Then they received a so called " early warning '' from a 3rd party that I had multiple bank accounts in the last year so 5th 3rd decided they did not want me as customer. They then froze my account and stole the {$300.00} bonus I already qualified for and received. They send me the remaining balance and when i complained about all of this they insinuated fraud when its clear they are the only frauds here. When i asked they honor the bonus and give it back they claim they have the power to close an account any time they want and choose to bully me out of the {$300.00}. How pathetic.

Hello, I visited a Fifth Third Bank branch in XXXXXXXX XXXX on XXXX XXXX XXXX to open a checking account. The banker entered all of my information, but at the final step, the bank system would not allow the account to be opened. The banker was unable to determine the reason and tried several times over the following days, but the system still did not work. Eventually, he contacted me and explained that the bank could not verify my information. I do not understand why this happened. I provided all of the required documents to open the account, including my drivers license, a second form of ID, and my checkbook. I would appreciate it if you could investigate this issue and help resolve it so that I may open a checking account with Fifth Third Bank. Thank you for your assistance. Best regards, XXXX XXXX

I paid {$5500.00} accidentally on a zero balance credit card to fifth third bank. This was in approximately XXXX I called several times and finally they mailed a check of a refund amount As I deposited the check into my checking account fifth third immediately stopped payment on that check. I have been trying to get my money to no avail.

I received unemployment compensation funds to 5th 3rd bank electronically on XX/XX/XXXX and XX/XX/scrub> 2026 from XX/XX/XXXX treasury dept for totaling {$220.00}. Called regarding funds. Was told that I dont have any account and that funds would be sent back. Never received funds. Spoke toXX/XX/XXXX treasury department and they never received anything back from 5th 3rd bank as of XX/XX/year>!

Fifth Third Bank Complaint Overview Background and Initial Assistance In 2025, my husband and I faced significant medical and employment challenges. We appreciated Fifth Third Banks willingness to collaborate with us during this difficult period. Despite our efforts to comply with all instructions provided by the bank, we are now confronted with foreclosure proceedings against our home, which is both unexpected and distressing. Forbearance and XXXX XXXX Fifth Third Bank granted me a three-month forbearance, which was later extended to approximately XXXX months. Before the forbearance concluded, we were instructed to make XXXX trial paymentson XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, XXXX in the amount of {$2100.00}. We made each payment as directed. In XXXX, the bank provided a partial payment plan document for my signature and notarization. I was advised to skip the XX/XX/XXXX payment and resume payments on XX/XX/XXXX.…

Mortgager- Fifth Third Bank Date of mortgage payoff- XX/XX/year> As of today XX/XX/year> we have not recieved our Escrow Refund Balance Check. We have made multiple points of contact with them to remind them and to let them know they are required by law XXXX to have it issued with in 20 days after closing. We are way past this threshold. Escrow refund check in the approx amount of {$4500.00}. We have ensured they have our correct address and contact information multiple times through the month of XXXX.

I am filing this complaint regarding XXXX XXXX, XXXX, and the involvement of XXXX in withholding merchant card processing deposits owed to my business, On the XXXX XXXX XXXX. Beginning around XX/XX/XXXX, approximately 31 % of my processed card sales began being withheld from my merchant payouts. A withholding report later provided through XXXX shows total withheld funds of {$29000.00}, consisting of {$23000.00} labeled as federal/IRS withholding and {$6700.00} labeled as state withholding. I did not receive timely notice before this withholding began. XXXX initially told me the IRS was taking the funds. I contacted the IRS directly and was told there were no active levies, backup withholding orders, or withholding actions on my account. XXXX later provided a B-Notice dated XX/XX/XXXX after the fact, but I did not receive this notice when it was supposedly issued and was not given a timely opportunity to correct any alleged TIN mismatch.…

Between XX/XX/year> - XX/XX/year> my Fifth Third account was compromised allowing my checing account to be accessed and hacked transferring funds via XXXX to an unknown person.

Fifth Third Bank was given the opportunity to prove the validity of this debt. They were sent two letters demanding them to provide all documents and paperwork to validate the debt. The information they sent was missing documents from 2008, when the mortgage was created, and never produced a full disclosure of Bilateral signatures, the Mutual agreement form, and bookings of account records to prove that I owe them anything. Included in my complaint are the letters of intimidation they sent me, along with a letter dated XXXX XXXX, stating that some of the documents can't be found, which proves they can't produce them. Also included in this complaint is a copy of a stamped signature of someone who was not present at the time of closing on the back of the documents, who stamped without recourse pay to the order of Fifth Third Bank. If the money was loaned to me, why would they put pay to the order of Fifth Third Bank? This debt is void and unenforceable.…

My bank fifth third bank denied my fraud claim twice, the fraud happened in XXXX XXXX XXXX, solely because the transactions were completed using a chip card and I had possession of the card. However, this does not prove that I authorized the transactions. The charges occurred in rapid succession at the same merchant and are inconsistent with my normal spending behavior. I did not authorize these transactions and did not knowingly allow anyone to use my card. The bank failed to conduct a reasonable investigation and instead relied only on the assumption that chip transactions can not be fraudulent. I am requesting a proper investigation and reimbursement of the unauthorized charges.

Mortgage paid off/home sold XX/XX/XXXX ( Fifth Third did not close this loan until XX/XX/XXXX ). Escrow account confirmed closed, Escrow refund still not received ( well beyond federal mortgage servicing rules ). The bank can not confirm whether check was issued so cancelled and put in a request to reissue ( XX/XX/XXXX ). Representatives claim new system prevents visibility into refund/check status. They are unable to give me any information on where my funds are, when they will be issued, or any tracking information ( i.e check number ). Even if they migrated systems, there is always a servicing audit trail somewhere. We dont know is not an acceptable final answer when they are holding or responsible for a customer funds. I am requesting immediate investigation and reissuance, if necessary

I am disputing XXXX {$35.00} overdraft fees ( XXXX total ) charged on XX/XX/XXXX and XXXX. These charges are physically and mathematically incorrect. My current balance is approximately XXXX XXXX, which proves that the account held a positive balance of roughly {$1.00} at the time the fees were triggered.

I am filing this official complaint regarding XXXX mortgage accounts with Fifth Third Bank due to ongoing payment processing failures, improper collection activity, erroneous late fees, and a serious potential account security issue caused by the banks internal system errors. Both mortgage accounts were in good standing before these internal processing failures. Mortgage Account # 1 Ending In : XXXX Property Address : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, IL. XXXX Mortgage Account # 2 Ending In : XXXX Property Address : XXXX XXXX XXXX XXXX, XXXX, IL. XXXX Checking Account Ending In : XXXX I have used the same Fifth Third Bank checking account for mortgage payments for over five years. This checking account has been open since XXXX and has consistently maintained sufficient funds to cover both mortgage payments at all times relevant to this complaint.…

In XXXX of XXXX, we signed a contract with XXXX XXXX ( later named XXXX XXXX XXXX ) to install a solar system on our home. We did this due to their claim that we would more than likely eliminate our electric bill of $ XXXX. This company filed for bankruptcy in XXXX of XXXX, leaving us without service for our system. The system never seemed to work correctly. After months of waiting, someone came out and properly set up our system ( I believe they were sent out by XXXX, the manufacturer ). We were told that while the system was working, it was not enough panels to properly power a home of our size. Our electric bill is still $ XXXX and we are paying $ XXXX to Dividend Financial for the loan that was around {$80000.00}.

* * Date : * * XX/XX/XXXX * * Loan Number : * * XXXX * * Property Address : * * XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX To Whom It May Concern : I am submitting this formal * * Notice of Error and Request for Information * * under the * * Real Estate Settlement Procedures Act ( RESPA ), Regulation X, 12 CFR 1024.35 and 1024.36 * *, regarding errors in the servicing and application of my mortgage payments. Background Since the inception of the mortgage I have made 2 payments per month at approximately {$2700.00} each period ( estimated mortgage payments {$5400.00} ) ; I have to call each month to have the payments combine and applied toward the next months payment due. Up until now I have not had any issues with this process. Since approximately * * XXXX XXXX * *, I have been making * * two mortgage-related payments per month of {$3000.00} each * * to proactively address an escrow shortage caused by increased property taxes.…

Fifth Third sent notice that their online mortgage services would be unavailable XX/XX/XXXX - XX/XX/XXXX as they were going to update their online portals. I made my XXXX mortgage payments on XX/XX/XXXX to avoid issue. I started to receive phone calls and voicemails from Fifth Third Banking regarding my mortgage. I was unable to answer them until Sunday XX/XX/XXXX. The woman on the phone stated we were behind on our mortgage payments. I informed her we were not behind and we had submitted our XXXX mortgage payments. She began to ask for my bank account numbers and reference numbers for the payments made. I told her they should already have that information and that I would not provide any account information over the phone to someone who had called me and that could be a scam. She said she could not submit a missed payment complaint for us and we ended the call.…

I had a lawn care company ask for a {$40.00} deposit to cut my yard. They ended up not being able to come out after I sent it. I immediately tried to cancel the XXXX payment. There is no cancel button on XXXX or through my bank. I used the messenger feature in the bank app to contact a representative to process the cancellation. No one responded for over XXXX minutes. I had to restart a new conversation to get a response. During this new conversation XXXX claimed it was delivered and that I took over XXXX minutes to try and cancel it. This is obviously not true at all they can look at the messages and wait times. I will provide screen shots as well. He then proceeds to say its delivered but I instantly go to the app and screen shot the pending delivery. They then stopped responding.

I am requesting clarification and records regarding historical allegations connected to my name from approximately 2014. I recently became aware that allegations involving a so-called sweetheart scam may have been referenced in connection with banking activity and complaints involving another individual. I deny involvement in any fraud or scam activity. I was never notified of any findings, determinations, or adverse actions at the time, and to my knowledge no criminal charges or formal findings of wrongdoing were ever made against me. I am requesting that Fifth Third Bank provide clarification regarding : * Whether the bank ever made any fraud determination against me * Whether my name was flagged internally in connection with fraud allegations * Whether any reports or conclusions were made concerning me * Whether any adverse banking records remain associated with my name * Any records, notes, or conclusions related to this matter This issue is important because these…

On the fifth date of XX/XX/XXXX, I directedmy financial institution fifth third bank, to disperse {$22000.00} from my existing custodial accounts to a licensed automobile dealership for the purchase of a XXXX XXXX XXXX ( XXXX XXXX ). This direction was made in person at the branch located at XXXX XXXX XXXX XXXX, XXXX XXXX, IN XXXX. The bank refused to honor my direction, citing insufficient funds in a single checking account with a balance of {$11.00}, despite acknowledging that I have an active custodial relationship and additional funds held under the same relationship. I provided the bank with a buyers order from the dealership and a draft Indiana title application showing the full purchase price. I also made a voluntary deposit of {$11.00} into my checking account on the date of XXXX to confirm Acct standing and activity.…

We paid our mortgage balance with Fifth Third Bank for our primary residence in XXXX XXXX, Ohio on XX/XX/year>. We had a property tax escrow account balance of approximately {$5300.00}. Fifth Thirds written policy ( confirmed by representatives by phone ) is to send borrowers checks to close escrow accounts within 8-10 business days of mortgage payoff. It has now been well over 30 calendar days, 26 business days, since we paid off our mortage. We have not received our check nor had Fifth Third been able to provide us a date when the check will be sent. Weve lost count of the number of times weve spoken with representatives of Fifth Thirds mortgage loan department, as well as staff in our local retail branch office. The excuse weve received the most is that a computer system upgrade is the cause of the delay. It is incredibly frustrating that Fifth Third continues to withhold such a large sum of money and is unable to provide even an estimated date when we will receive it.

Escalation and Reopening of Complaint # XXXX Fifth Third Bank 's Continued Stalling Tactics and Failure to Communicate Required InformationTo the Consumer Financial Protection Bureau ( CFPB ), I am writing to urgently escalate and reopen my previous complaint ( Reference Number : XXXX ) against Fifth Third Bank, N.A. On XX/XX/XXXX, Fifth Third Bank responded to my CFPB complaint via a letter from XXXX XXXX ( Office of the President ). In their official response, Fifth Third Bank claimed that they could not return the fraudulent {$50000.00} wire transfer because they allegedly " required additional information from your financial institution to review the request ''. Furthermore, they explicitly stated that " an additional request was sent to XXXX XXXX XXXX '' upon receiving my CFPB complaint. It has now been over a full month since Fifth Third Bank made this claim, and it appears to be a blatant stalling tactic.…

They claim around XXXX of XXXX i missed a payment. They claim that the payment was automatically drafted from my account and reversed back due to insufficient funds. But they havent showed me proof that my payment was reversed back to me. And Ive been being for a year and a half for almost {$200.00} a month in fees.