Checking or savings account· Problem caused by your funds being lowCA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
First Citizens Bancshares, Inc.
1,628 real consumer complaints filed against First Citizens Bancshares, Inc. at the Consumer Financial Protection Bureau. 243 received relief from the company. 100% of responses were timely.
1,628
Complaints
202
Won monetary relief
15%
Relief rate
>99%
Timely response
Most common issues
- 01Managing an account500
- 02Opening an account158
- 03Closing an account115
- 04Account opening, closing, or management79
- 05Trouble during payment process74
- 06Problem caused by your funds being low69
- 07Incorrect information on your report67
- 08Problem with a lender or other company charging your account56
- 09Fraud or scam34
- 10Managing the loan or lease33
Top states filing
NC352SC200CA198GA160FL98VA78TX60WI56NY38WA32
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Checking or savings account· Problem caused by your funds being lowKS
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem caused by your funds being lowCA
Outcome: Closed with monetary reliefTimely response
Credit card· Advertising and marketing, including promotional offersNC
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Fraud or scamPA
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 27 most recent complaints against First Citizens Bancshares, Inc. where the consumer chose to publish their narrative.
Debt or credit management· Problem with customer serviceCA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an account
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNC
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Confusing or missing disclosuresVA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMO
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountCT
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountKS
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processNC
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountFL
Outcome: In progressTimely response
Checking or savings account· Managing an accountFL
Outcome: Closed with explanationTimely response
Checking or savings account· Problem caused by your funds being lowGA
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsNE
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountKS
Outcome: Closed with explanationTimely response
Checking or savings account· Opening an accountVA
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountPA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNC
Outcome: Closed with explanationTimely response
Checking or savings account· Problem caused by your funds being lowNC
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountME
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountIL
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMO
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountVA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountCA
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountGA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountGA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTX
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemVA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNC
Outcome: Closed with explanationTimely response
Same thing happen to you?
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