Foris DAX, Inc.

XX/XX/year> Crypto.com XXXX locked account Have verified identity with driver 's licence and facial recognition software multiple times Answered all questions XXXX being denied access to my own account The questions asked are repetitive and seem to be purposeful in not resolving issue but creating a standstill.

I have spent my whole XXXX of XXXX weekend waiting for someone in customer support to help me unlock the account that was locked for absolutely no good reason. There were no unauthorized charges on my account. Literally this happened yesterday It took me XXXX hours to get someone and customer support to respond and fix my account. I couldn't leave the message feed which is the only way you can contact support and get help to get your account manually unlocked so I was tethered to my laptop all day literally so that the chat didn't disconnect. Finally it was resolved yesterday. I slept a few hours woke up went and got online to place an order at XXXX 's place the order and they locked my account again for suspicious activity. So this afternoon I have been tethered to the message thread can't even call it a thread because I'm the only one that's been on it for XXXX hours now no response. Here 's the thing, I understand that they are trying to protect me and are worried about fraud.…

Request Reference Number : XXXX I filed a dispute with this company because a merchant agreed to a refund, but never provided the refund. I sent the company proof of the email on XX/XX/2026. The company refuses to look into the dispute and says wait for the merchant response. This was the merchant response, and now the merchant doesnt repsond. Follow up email to the merchant on XX/XX/2026 asking about the refund, and no response. I have tried multiple times to get the company to help with the dispute, but they dont do anything. Horrible customer service and support, as I have provided proof of everything they asked.

On XX/XX/year>, an unauthorized XXXX transfer of XXXX XXXX ( approximately {$4800.00} USD ) was sent from my Crypto.com account to an external wallet address. I did not initiate, authorize, or benefit from this transaction. On XX/XX/year> I first notified Crypto.com via chat of the unauthorized transaction and requested IP address, device ID, and session logs. The agent stated they could not provide that information. On XX/XX/year> I sent written notice again requesting IP address, device ID, session timestamps, and XXXX logs for the transaction as required under Regulation E 1005.11. Crypto.com responded on XX/XX/year> stating " unauthorized access of your account '' occurred but denied reimbursement, citing their Terms & Conditions. They refused to provide the documentation I requested and closed support chats to prevent further discussion. I am requesting full reimbursement under : 1. Crypto.com 's XXXX XXXX XXXX XXXX XXXX covering unauthorized transactions 2.…

I am a victim of a romance scam. The criminal built a relationship with me between XX/XX/XXXX to XX/XX/XXXX. He pressured & coerced me into buying Crypto. I would tell him I dont want to & I would get upset about it. He never cared. He manipulated me badly. Everything he said was a lie.

The unauthorized account breach and fraudulent transaction occurred as follows : Account Holder : XXXX XXXX Platform : Crypto.com ( Foris DAX, Inc. ) Unauthorized Login : XX/XX/year>, XXXX PM XXXX Login Device : XXXX ( XXXX account holder is XXXX-only user ) Attacker IP Address : XXXX : XXXX : XXXX : XXXX : XXXX : XXXX ( XXXX ) Attacker Geolocation : United States of America Fraudulent Sale XXXX XX/XX/year>, XXXX UTC Amount Stolen : XXXX XXXX Converted To : XXXX XXXX XXXX Rate : XXXX XXXX XXXX XXXX XXXX Transaction Ref XXXX : XXXX Fees Charged : XXXX XXXX Time Login to Liquidation : Approximately XXXX minutes Key Platform Failures : The unauthorized party accessed the account from an Android device a device type never previously associated with this account.…

As part of a fishing scam through a XXXX, I lost {$1000.00} to somebody who fished my XXXX credentials logged into XXXX XXXX bought {$1000.00} of XXXX. I have already told you about a fraudulent site that took my credentials. What I want XXXX put a complaint about is crypto.com. I have tried XXXX reach out XXXX them several times XXXX request information on where the money went because it was purchased with my XXXX account but I didnt receive the XXXX dollars of XXXX so I want XXXX know whose wallet did receive it with the idea of opening a police report. This company is basically uncontactable their chat function online doesnt work XXXX their phone just goes XXXX

I filed a goods not received complaint with the company as I used their debit card to purchase something. They locked my account during the dispute process with all money in it. I called the bank and recovered the funds myself, they have been redeposited in that account. The bank will not allow me to withdraw the money. Fraud was never claimed in this case. It was a straight up company that went out of business. My card was not used without my permission. There is no reason to hold my money XXXX. It is my money. It has been held for 30 days. The refund has been held for 2 weeks.

b'In early XXXX 2026, I was approached to participate in a part-time job opportunity. I listened as it was not very difficult and it seemed that there were profits to be made. Essentially the job consisted of providing clicks or approval for various companies. An initial deposit was made to the platform and the daily task was to review (2) sets of 40 tasks and provide for their approval. There was a cost associated with each task and it was immediately returned to the reviewer with a small commission for the work at the end of the workday. Randomly throughout the process, combination tasks were offered up. The cost and commissions for these combination tasks were higher. However, you could not proceed to the next task without first clearing the combination task. Occassionally, additional funds needed to be added to the base funds deposited to complete the requirements of the combination tasks.…

My husband passed away and had an account with XXXX. I had to open and estate and get information on all of his accounts. I completed the verification process with Crypto.com, which was shady. They kept saying they could not accept my documents. These were the same documents that I provided to every other financial institution and had no issues. I finally got through that process but they refused to provide me with an account statement showing me the funds and stocks that my husband held. After a good deal of back and forth they agreed to write me a statement for the court that stated how much was in his account. They are still refusing to provide the proof and detailed account of what they are indicating was in his account. I have been trying since XX/XX/year> to cash out his account so I can get the estate wrapped up. The are refusing to pay me the funds. They have provided false email address to escalate complaints to.…

I need to access my crypto.com account so that I can see my earning and my investments. I have tried numerous amounts of times and even directly with them and nothing seems to work.

I performed a total of 3 cryptocurrency transactions for a total of {$2000.00} ; I used two different debit cards at two different banks for these transactions. The transactions on XXXX said " failed '' and they never delivered the cryptocurrency ; they first assured me the transactions would " roll off '' the card " in a few days ''. They did not. They held the funds/transaction open for XXXX WEEKS and then KEPT THE FUNDS and still never delivered the cryptocurrency ; I filed complaints with both banks, who initially offered provisional credit, then reversed the transactions and, when this caused my balance to go negative, they filed XXXX reports on me. Now I can't open up a bank account. I have prepared a civil complaint, here 's more detail than you probabaly wanted : the first three claims in the complaint which include dates, times, amounts down to the penny, identify the banks, transaction numbers, etc.

On XX/XX/XXXX, I received a fraudulent email impersonating Crypto.com stating my account phone number was being changed to XXXX ( XXXX ) XXXX. The email directed me to call XXXX. I called that number and the caller obtained my personal identifying information including my government ID and Social Security number during a XXXX call. I contacted Crypto.com via chat.crypto.com and their support confirmed they have no phone service and that I was scammed. I provided proof of an existing account via a XX/XX/XXXX email sent from hello @ crypto.com to my address. Crypto.com refused to escalate my case, failed to provide a case number, failed to investigate, and stopped responding entirely. I have a full chat transcript documenting their failure to act. FTC Identity Theft Report and FBI XXXX complaint have been filed.

Date : XX/XX/XXXX Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX XXXX DC XXXX Formal Complaint Against Crypto.com Regarding Fraud Losses, Inadequate Consumer Protection, and Failure to Escalate Suspicious Activity To Whom It May Concern, I am submitting this formal complaint against Crypto.com concerning its handling of fraudulent cryptocurrency transactions, deficiencies in its fraud prevention systems, and failures relating to consumer protection and suspicious activity response. I became the victim of a sophisticated cryptocurrency-related fraud scheme involving numerous XXXX transactions processed through infrastructure associated with Crypto.com during XXXX. The transactions reflected repetitive, structured, and high-value transfers commonly associated with fraudulent investment activity and suspicious financial behavior.…

I am filing this complaint because Crypto.com has failed to release my deceased fathers estate funds despite receiving all legally required documents. The case has been open for several months with no meaningful updates, no explanation for the delay, and no timeline for resolution. I am the legally appointed executor of the estate. Crypto.com has acknowledged receipt of : Certified Death Certificate Letters Testamentary Court Order Crypto.coms U.S. General Release Form My identification and mailing information Despite this, the company has not released the funds or provided any substantive update. Instead, I have received repeated generic responses such as We are still working on your request and We will inform you once we have an update. Timeline of Issues Crypto.com requested the XXXX General Release Form after receiving all the other documentation on XX/XX/year>, which I completed and returned immediately.…

I had an account to save and grow money with the XXXX program of Crypto.com. I had deposits made which accrued growth in the XXXX program of the XXXX program. It grew with returns to $ XXXX. I transferred from the XXXX to regular Crypto.com platform and my funds disappeared was not deposited in my Crypto.com regular account nor reverted to my XXXX account? No statement or notice from the company. I called to complain and to this moment nothing is forthcoming from them.

I bought XXXX about XXXXXX/XX/XXXXworth, tried to send it out of my account wouldn't, then I couldn't even log into my account, there no phone number, messenger in text, said I used XXXX emails, but I have all my info said they fix it but he can't seem to, said escalated it but can give me no time frame when mite help or anything, think there company scams kit people, so I'm locked out my account just put XXXXXX/XX/XXXX on and can't do anything

I am filing a formal complaint against Crypto.com ( XXXX XXXX, XXXX ) for failing to timely close and secure a compromised account following an explicit fraud notification. On XX/XX/year>, I sent an urgent email to Crypto.com security requesting an immediate account freeze and closure due to a scam. Crypto.com failed to execute a permanent closure. Instead, they locked my access to the account, preventing me from monitoring it. On XX/XX/year>, a customer support agent confirmed via chat that the account was " locked down '' and would eventually be closed, but explicitly refused to provide a concrete execution date or timeline for permanent termination. Because my verified identity ( XXXX XXXX ) remains tied to an active, compromised account that I can not access, I am exposed to severe financial liabilities and identity theft. Crypto.com 's refusal to provide a binding closure date constitutes a failure to mitigate fraud on their platform.…

I am filing a complaint regarding restricted access to my funds on Crypto.com. For more than six weeks, I have been unable to withdraw approximately {$600.00} from my account. Despite repeated attempts to resolve the issue through customer support, I have not received a clear explanation for the restriction, a timeline for resolution, or any meaningful assistance. I have fully cooperated with support and remained responsive throughout the process. However : No additional verification documents have been requested from me I have not been informed of any compliance issue, fraud concern, or account violation I continue receiving generic responses stating that the matter is being reviewed Support representatives have been unable or unwilling to provide a timeframe for resolution I have requested : A written explanation for the restriction Confirmation of whether any action is required from me Escalation to a supervisor or compliance specialist A timeline for restoring access to my funds…

Crypto.com has had many updates in the last 18 months which deleted my ability to use biometrics to log in. It forced me to use a passcode, which after a recent update no longer works. I tried resetting the passcode but that just made it worse. Now I can not even get through to a live agent without a long period of tests, question, resetting the app, and other aggravating problems in order to bypass their useless AI chat bots. Once I get to someone, they tell me the same troubleshooting things which I have already done and been doing. Then they act like I'm a XXXX and I'm doing something wrong or lying about what I'm doing. I had to give them a Pic of my ID and. Video of my face. My last name is recently updated because I got married but can not get into my account to change or update anything at all. I just want access to my account. I'm ready to liquidate everything even at a loss and put it all on the Robinhood app. They still have not helped me.…

Dispute from my bank was filed XX/XX/year>. It was resolved XX/XX/year> and my funds remain inaccessible Here is the transaction id of the held fund XXXX Formal Complaint : Unresolved Fund Hold After Cleared Bank Dispute - Account [ XXXX ] I am filing this complaint because Crypto.com has failed to release my funds despite a bank-confirmed resolution of a disputed charge more than a month ago. XX/XX/year> : I initiated a transaction on the Crypto.com platform for [ {$990.00} ]. [ XX/XX/year> ] : I filed a dispute regarding this transaction with my bank, [ XXXX XXXX ]. [ XX/XX/year> ] : My bank officially resolved the dispute and cleared the charge. I have attached the formal documentation from [ XXXX XXXX ] confirming that the dispute is settled and the funds are cleared. [ XX/XX/year> ] : I have contacted Crypto.com support via the in-app chat on [ XX/XX/XXXX and XX/XX/XXXX ].…

I signed up for crypto.com credit card and it had a {$1500.00} spend requirement to recieve {$100.00} sign up bonus ( {$100.00} paid in CRO cryptocurrency ). I completed the spend requirement and I have yet to recieve the sign up bonus. The XXXX month period ended in XX/XX/year> and I've tried working with Crypto.com to get the sign up bonus, but they've continuously made excuses to avoid granting the sign up bonus. They have even tried lying about my transaction history by claiming that I didn't spend {$1500.00} or claiming that I had refunds the invalidated my progress toward sspending requirements. I've provided evidence that my I've fulfilled the requirements for the sign up bonus and that no refunds were issued, however they've still refused to honor the sign up bonus.

I have an account with Crypto.com and I got logged out. I was unable to log back in to access my account so now I have no way to access those funds. I believe the balance is around {$3200.00} but I haven't been able to check in a while. I'm not having any luck with their customer support.

I have an account with the XXXX XXXX from Crypto.com platform, my ID is XXXX. It happened that I did a XXXX remittance on XX/XX/year> for {$230000.00} and the platform sent me the information where to send the funds to a merchant, which I did and I followed all the instructions correctly, but the bank of the receiving party froze his account. The platform passed the deposit from the receiving party to my account, but they dont let me withdraw funds, and its been like this since XX/XX/year>.

During the process of closing my Crypto.com account and invoking my data deletion rights under the XXXX Consumer Data Protection Act, I was contacted by Crypto.com support via email and required to authenticate my identity before my deletion request could be processed. As part of this authentication, Crypto.com required me to transmit the last XXXX characters of my government-issued driver 's license through an unsecured email channel. When I objected to this practice on security grounds and requested a secure alternative, I was told this is standard procedure for all customers and that no bypass or exception was possible. I complied under formal protest, noting that requiring transmission of government-issued identity information through unsecured email as standard operating procedure exposes all customers to unnecessary and undisclosed security risk. At no point during account opening or in any disclosed terms was this authentication practice made clear to consumers.…

I have been studying day trading for some time. And decided to start I was on trade locker then switch to crypto.com because my friend has been using them for some time. I was trading strike options because he was trading them for a week and say he has made good money so I decided to try. I ended up making {$320000.00} total during my time with crypto.com as I thought I was faithfully trading correct. On XX/XX/XXXX XXXX I was told the XXXX was taken from me and I had a total of XXXX by XX/XX/XXXX due to a system error is there system label as the 'Glitch ' Since Tuesday I have been asking for these documentations.…

I am submitting this complaint regarding a cryptocurrency fraud case involving multiple platforms, including XXXX, XXXX, Crypto.com, XXXX, and XXXX. Between XX/XX/year> and XX/XX/year>, I was the victim of a cryptocurrency investment scam followed by a recovery scam. I was contacted via XXXX and later XXXX. I was instructed to download an application presented as XXXX XXXX XXXX XXXX XXXXXXXX ), which I later discovered was fraudulent. All funds originated from my XXXX XXXX XXXXXXXX account and were transferred to XXXX, XXXX, and Crypto.com, converted into cryptocurrency, and sent to external wallet addresses. The wallet addresses include : - XXXX - XXXX Small amounts ( approximately {$100.00} and {$120.00} ) were received prior to larger transfers. After that, I transferred larger amounts of cryptocurrency to the same wallet addresses.…

I did an accidental chargeback theyre holding XXXX dollars I owe them maybe XXXX its been over 30 days only getting so responses acting like theyre working on it like theres anything to XXXX work on

A total of approximately XXXX XXXX worth of cryptocurrency, held on an Ethereum-based network [ Crypto.com XXXX wallet ] was removed from my wallet without my authorization. I did not approve the withdrawal, did not share my private keys, seed phrase, passwords, or verification codes, and did not grant access to any third party. Additionally, when I downloaded the app, I enabled 2FAwhich never triggered nor I got any notification about the withdrawal or transfer. I was shocked to see the wallet empty. Upon reporting this incident to Crypto.com support, I was only provided with a transaction hash and a destination wallet address.…

Complaint Submission To : CONSUMER FINANCIAL PROTECTION BUREAU Subject : Complaint Crypto.com Withholding Funds $ XXXX Body : Dear Consumer Financial Protection Bureau XXXX I am filing a complaint against Crypto.com regarding unlawful withholding of my funds. In XX/XX/year>, I had {$2300.00} in my Crypto.com account. I authorized a {$1000.00} cryptocurrency purchase, but the remaining balance of $ XXXX belongs to me. Despite repeated attempts to retrieve these funds, Crypto.com has not given me my money it has been almost XXXX YEARS TRYING TO GET MY MONEY FROM CRYPTO.COM Despite repeated attempts to retrieve these funds, Crypto.com has refused to return my money and continues to keep my account open while withholding my balance.…