Foris DAX, Inc.

I had an account to save and grow money with the XXXX program of Crypto.com. I had deposits made which accrued growth in the XXXX program of the XXXX program. It grew with returns to $ XXXX. I transferred from the XXXX to regular Crypto.com platform and my funds disappeared was not deposited in my Crypto.com regular account nor reverted to my XXXX account? No statement or notice from the company. I called to complain and to this moment nothing is forthcoming from them.

I bought XXXX about XXXXXX/XX/XXXXworth, tried to send it out of my account wouldn't, then I couldn't even log into my account, there no phone number, messenger in text, said I used XXXX emails, but I have all my info said they fix it but he can't seem to, said escalated it but can give me no time frame when mite help or anything, think there company scams kit people, so I'm locked out my account just put XXXXXX/XX/XXXX on and can't do anything

I am filing a formal complaint against Crypto.com ( XXXX XXXX, XXXX ) for failing to timely close and secure a compromised account following an explicit fraud notification. On XX/XX/year>, I sent an urgent email to Crypto.com security requesting an immediate account freeze and closure due to a scam. Crypto.com failed to execute a permanent closure. Instead, they locked my access to the account, preventing me from monitoring it. On XX/XX/year>, a customer support agent confirmed via chat that the account was " locked down '' and would eventually be closed, but explicitly refused to provide a concrete execution date or timeline for permanent termination. Because my verified identity ( XXXX XXXX ) remains tied to an active, compromised account that I can not access, I am exposed to severe financial liabilities and identity theft. Crypto.com 's refusal to provide a binding closure date constitutes a failure to mitigate fraud on their platform.…

I am filing a complaint regarding restricted access to my funds on Crypto.com. For more than six weeks, I have been unable to withdraw approximately {$600.00} from my account. Despite repeated attempts to resolve the issue through customer support, I have not received a clear explanation for the restriction, a timeline for resolution, or any meaningful assistance. I have fully cooperated with support and remained responsive throughout the process. However : No additional verification documents have been requested from me I have not been informed of any compliance issue, fraud concern, or account violation I continue receiving generic responses stating that the matter is being reviewed Support representatives have been unable or unwilling to provide a timeframe for resolution I have requested : A written explanation for the restriction Confirmation of whether any action is required from me Escalation to a supervisor or compliance specialist A timeline for restoring access to my funds…

Crypto.com has had many updates in the last 18 months which deleted my ability to use biometrics to log in. It forced me to use a passcode, which after a recent update no longer works. I tried resetting the passcode but that just made it worse. Now I can not even get through to a live agent without a long period of tests, question, resetting the app, and other aggravating problems in order to bypass their useless AI chat bots. Once I get to someone, they tell me the same troubleshooting things which I have already done and been doing. Then they act like I'm a XXXX and I'm doing something wrong or lying about what I'm doing. I had to give them a Pic of my ID and. Video of my face. My last name is recently updated because I got married but can not get into my account to change or update anything at all. I just want access to my account. I'm ready to liquidate everything even at a loss and put it all on the Robinhood app. They still have not helped me.…

Dispute from my bank was filed XX/XX/year>. It was resolved XX/XX/year> and my funds remain inaccessible Here is the transaction id of the held fund XXXX Formal Complaint : Unresolved Fund Hold After Cleared Bank Dispute - Account [ XXXX ] I am filing this complaint because Crypto.com has failed to release my funds despite a bank-confirmed resolution of a disputed charge more than a month ago. XX/XX/year> : I initiated a transaction on the Crypto.com platform for [ {$990.00} ]. [ XX/XX/year> ] : I filed a dispute regarding this transaction with my bank, [ XXXX XXXX ]. [ XX/XX/year> ] : My bank officially resolved the dispute and cleared the charge. I have attached the formal documentation from [ XXXX XXXX ] confirming that the dispute is settled and the funds are cleared. [ XX/XX/year> ] : I have contacted Crypto.com support via the in-app chat on [ XX/XX/XXXX and XX/XX/XXXX ].…

I signed up for crypto.com credit card and it had a {$1500.00} spend requirement to recieve {$100.00} sign up bonus ( {$100.00} paid in CRO cryptocurrency ). I completed the spend requirement and I have yet to recieve the sign up bonus. The XXXX month period ended in XX/XX/year> and I've tried working with Crypto.com to get the sign up bonus, but they've continuously made excuses to avoid granting the sign up bonus. They have even tried lying about my transaction history by claiming that I didn't spend {$1500.00} or claiming that I had refunds the invalidated my progress toward sspending requirements. I've provided evidence that my I've fulfilled the requirements for the sign up bonus and that no refunds were issued, however they've still refused to honor the sign up bonus.

I have an account with Crypto.com and I got logged out. I was unable to log back in to access my account so now I have no way to access those funds. I believe the balance is around {$3200.00} but I haven't been able to check in a while. I'm not having any luck with their customer support.

I have an account with the XXXX XXXX from Crypto.com platform, my ID is XXXX. It happened that I did a XXXX remittance on XX/XX/year> for {$230000.00} and the platform sent me the information where to send the funds to a merchant, which I did and I followed all the instructions correctly, but the bank of the receiving party froze his account. The platform passed the deposit from the receiving party to my account, but they dont let me withdraw funds, and its been like this since XX/XX/year>.

During the process of closing my Crypto.com account and invoking my data deletion rights under the XXXX Consumer Data Protection Act, I was contacted by Crypto.com support via email and required to authenticate my identity before my deletion request could be processed. As part of this authentication, Crypto.com required me to transmit the last XXXX characters of my government-issued driver 's license through an unsecured email channel. When I objected to this practice on security grounds and requested a secure alternative, I was told this is standard procedure for all customers and that no bypass or exception was possible. I complied under formal protest, noting that requiring transmission of government-issued identity information through unsecured email as standard operating procedure exposes all customers to unnecessary and undisclosed security risk. At no point during account opening or in any disclosed terms was this authentication practice made clear to consumers.…

I have been studying day trading for some time. And decided to start I was on trade locker then switch to crypto.com because my friend has been using them for some time. I was trading strike options because he was trading them for a week and say he has made good money so I decided to try. I ended up making {$320000.00} total during my time with crypto.com as I thought I was faithfully trading correct. On XX/XX/XXXX XXXX I was told the XXXX was taken from me and I had a total of XXXX by XX/XX/XXXX due to a system error is there system label as the 'Glitch ' Since Tuesday I have been asking for these documentations.…

I am submitting this complaint regarding a cryptocurrency fraud case involving multiple platforms, including XXXX, XXXX, Crypto.com, XXXX, and XXXX. Between XX/XX/year> and XX/XX/year>, I was the victim of a cryptocurrency investment scam followed by a recovery scam. I was contacted via XXXX and later XXXX. I was instructed to download an application presented as XXXX XXXX XXXX XXXX XXXXXXXX ), which I later discovered was fraudulent. All funds originated from my XXXX XXXX XXXXXXXX account and were transferred to XXXX, XXXX, and Crypto.com, converted into cryptocurrency, and sent to external wallet addresses. The wallet addresses include : - XXXX - XXXX Small amounts ( approximately {$100.00} and {$120.00} ) were received prior to larger transfers. After that, I transferred larger amounts of cryptocurrency to the same wallet addresses.…

I did an accidental chargeback theyre holding XXXX dollars I owe them maybe XXXX its been over 30 days only getting so responses acting like theyre working on it like theres anything to XXXX work on

A total of approximately XXXX XXXX worth of cryptocurrency, held on an Ethereum-based network [ Crypto.com XXXX wallet ] was removed from my wallet without my authorization. I did not approve the withdrawal, did not share my private keys, seed phrase, passwords, or verification codes, and did not grant access to any third party. Additionally, when I downloaded the app, I enabled 2FAwhich never triggered nor I got any notification about the withdrawal or transfer. I was shocked to see the wallet empty. Upon reporting this incident to Crypto.com support, I was only provided with a transaction hash and a destination wallet address.…

Complaint Submission To : CONSUMER FINANCIAL PROTECTION BUREAU Subject : Complaint Crypto.com Withholding Funds $ XXXX Body : Dear Consumer Financial Protection Bureau XXXX I am filing a complaint against Crypto.com regarding unlawful withholding of my funds. In XX/XX/year>, I had {$2300.00} in my Crypto.com account. I authorized a {$1000.00} cryptocurrency purchase, but the remaining balance of $ XXXX belongs to me. Despite repeated attempts to retrieve these funds, Crypto.com has not given me my money it has been almost XXXX YEARS TRYING TO GET MY MONEY FROM CRYPTO.COM Despite repeated attempts to retrieve these funds, Crypto.com has refused to return my money and continues to keep my account open while withholding my balance.…

b'I received a Call on XXXX XXXX XXXX XXXX XXXX XXXX XXXX claiming to be Crypo.com support telling me my account was compromised. The person on the phone knew everything about me and my account. They knew my name: Richard Broadbent, my email: XXXX and what type of coins I had in the account. I am not a dumb person, I mine crypto. I know how the security works, but they knew so much that I believed them. \n\nThe person then a text message that had the link XXXX (careful clicking on this) \nUsing my I-Phone I clicked on the link and what I believed was to secure my account by updating the 2FA but allowed them access to itXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXSorry I believe my BTC wallet address was this XXXX XXXXI never sent any BTC to this wallet, it was cleaned out and I could not access the wallet on Crypto.com so I am going by the transition information.…

I am a customer of Foris DAX , Inc. ( d/b/a Crypto.com ) and have experienced a pattern of bad faith conduct resulting in repeated inability to access my own funds. First, Crypto.com unilaterally suspended my account without explanation, restricting me from executing any transactions other than withdrawals. No cause or disclosure was ever provided for this restriction. Upon my formal inquiry, the restriction was lifted, but only after I escalated the matter. Second, funds held in my Crypto.com XXXX account were locked under a term agreement with an unlock date of XX/XX/year>. I formally demanded the immediate release of these funds on the basis that Crypto.com 's prior unilateral account suspension constitutes a material breach of contract, forfeiting their right to enforce the lock-up terms against me. This demand was submitted via formal legal letter dated XX/XX/year>, which has been attached to this complaint.…

I am attempting to close my Crypto.com account and have a remaining balance of {$3.00} on my XXXX XXXX prepaid card. Crypto.com support was contacted to request that the balance be mailed or transferred to my bank account on file. They declined and stated I must spend the balance myself. The methods suggested by their support team were unworkable, as the card is virtual only and no online merchant offers a purchase option for exactly {$3.00} after taxes and fees. Despite repeated attempts to find a resolution through their support channel, no viable solution was provided. This {$3.00} balance is the sole remaining obstacle to closing my account entirely. I have a prior formal demand letter on file with Crypto.com dated XX/XX/year>, regarding separate but related bad faith conduct, including unexplained account suspension and wrongful withholding of funds. This card balance issue is consistent with that documented pattern of conduct.

I am formally reporting a systemic, willful withholding of mandatory financial records and the structural corruption of data by XXXX XXXX, XXXX ( Crypto.com ). Despite an exhaustive XXXX documented support effort ( Chat ID : XXXX ) and formal notice to their Compliance Department and Data Protection XXXX, XXXX XXXX is programmatically blocking my access to the XXXX tax data required for federal compliance via a hard-coded XXXX export limit ( Article XXXX ). Technical Failure and Data Corruption : Forensic analysis reveals that unique transaction identifiers are being rounded to zeros ( XXXX XXXX ) during the export process, destroying the audit trail. Furthermore, the exchange has embedded legal disclaimers directly into the XXXX data rows, rendering the files structurally corrupted and unreadable by industry-standard accounting software ( e.g., XXXX ). Gross Negligence and Privacy Violations : The exchange failed to provide my XXXX XXXX through any secure or standard channel.…

Complaint Summary : I am filing this complaint regarding multiple new unauthorized transactions on my Crypto.com XXXX XXXX XXXX, reported through the following dispute submissions : 1. XX/XX/XXXX Reference Number : XXXX XXXX reported transactions 2. XX/XX/XXXX Reference Number : XXXX XXXX reported transactions 3. Existing dispute Reference Number : XXXX These disputes concern transactions that were not made by me, were not authorized by me, and from which I did not benefit. Despite timely reporting, Crypto.com / Foris DAX , Inc. has failed to provide adequate updates or detailed investigation status for these disputes. Additionally, on XX/XX/XXXX, Crypto.com provisionally credited my account for prior unauthorized transactions. However, I have been unable to use my virtual card and have received conflicting messages indicating my card privileges would not be reissued, even while open disputes are active.…

" I am a XXXX XXXX and a XXXX XXXX of XXXX XXXX. I have been a customer of Crypto.com since I lived in XXXX. XXXX years ago, I moved to XXXX XXXX and lost access to my registered phone number. I have attempted to recover my account more than 10 times, providing all required identity verification videos and my official XXXX XXXX identity documents. However, Crypto.com support and even their management have repeatedly denied me access to my funds. Their official justification is that XXXX XXXX is not part of the United States XXXX ' which is factually and legally incorrect. As a XXXX Territory, XXXX XXXX XXXX under US financial jurisdiction, and I am a XXXX citizen. I am being unlawfully denied access to my private assets based on an erroneous and discriminatory interpretation of my residency status. I demand that Crypto.com immediately updates my phone number and restores my account access. ''

b"I am submitting this complaint regarding a crypto financial platform that provides custodial accounts and debit card access.\nI experienced unauthorized transactions on my account, including transfers to gambling merchants. At the time these transactions occurred, my card was frozen. I did not authorize these transactions.\nDespite timely reporting the fraud, the company failed to promptly reissue a replacement card and instead froze my account and restricted access to my funds for an extended period. The company later conditioned access to my funds on my agreement to waive future dispute rights, which I refused.\nAfter I sent a formal demand letter citing my rights under the Electronic Fund Transfer Act and Regulation E, the company agreed to issue a replacement card.…

I. Statement of Facts On XX/XX/year>, I filed a dispute regarding unauthorized electronic fund transfers associated with my Crypto.com prepaid debit card. On XX/XX/year>, Foris DAX, Inc. issued written notice that my account had been provisionally credited for disputed amounts. The written notice explicitly stated : These temporary credits are being provided while we investigate your claim You will have full use of these funds while we complete our investigation. Subsequently, my virtual card was restricted. I was informed via chat support that : A routine review had been performed. I would no longer be able to perform card purchases or apply for a new card. The restriction applied to card functionality. I must wait until the investigation is completed. The matter had been escalated internally. No written explanation was provided specifying the legal or contractual basis for the restriction. As a result of this restriction : I can not use my card for purchases.…

I am filing this complaint against XXXX XXXX XXXX ( Crypto.com ) for bad-faith obstruction of a theft investigation and failure to fulfill their Worldwide Account XXXX XXXX XXXX XXXX ) obligations. The end of XX/XX/year>- XXXX, an unauthorized withdrawal of [ XXXX XXXX ] was sent to address XXXX. Despite a XXXX chain of communication and my submission of a Federal FTC Identity Theft Report, the company has refused to conduct a forensic audit of the Device ID/Hardware XXXX associated with the transaction. They continue to reject my identity verification videoswhich include my ID, verbal statement, and current datewithout specific technical feedback. The company is using an automated 'verification loop ' to avoid investigating a documented security breach. I am seeking a full restoration of my funds.

On XX/XX/year>, my Crypto.com account was victims of an international account takeover. My account activity logs ( attached ) show successful unauthorized logins from XXXX ( XXXX XXXX ) at XXXX XXXX and XXXX ( XXXX XXXX ) at XXXXXXXX XXXX. The intruder XXXX my XXXX and made XXXX unauthorized gift card purchases totaling {$4100.00}. I notified Crypto.com support at XXXX XXXX while the theft was in progress. Their own security logs show that XXXX XXXX ( XXXX ) was manually XXXX at XXXXXXXX XXXX to lock out the intruder. Despite this clear evidence of a security breach and my full compliance with their XXXX XXXX XXXX XXXX XXXX XXXX, Crypto.com has repeatedly sent me generic denials. They falsely claim " no credentials were changed, '' which is directly contradicted by the " XXXX XXXX '' log entry in their own app. I have filed Police Report # XXXX and FBI XXXX report XXXX. I am seeking a full reimbursement as promised under their security guarantee.

I've been trying to log on to my account for about XXXX months now and haven't had any assistance that didn't lie to my face about recovering my access. I have everything written down and nothing has changed with email addresses, passwords, phone numbers, or my kyc information. If I don't see actual help in this matter I will have no choice but to escalate this to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) and the Consumer Financial Protection Bureau. This is been beyond frustrating having supposed Representatives telling me they were going to fix things and then obviously lying and not following up with anything. This needs to start moving in the right direction immediately.

CFPB Complaint Narrative Denial of Access to Provisional Credit During Card Reissuance Company : Foris , Inc. ( Program Manager for Crypto.com Prepaid XXXX Card ) Product : Prepaid Card Complaint Narrative I am filing this complaint against Foris , Inc. regarding improper restriction of access to provisionally credited funds during a card reissuance following an unauthorized transaction dispute. After significant delay, Foris , Inc. finally opened my dispute and issued a provisional credit for unauthorized transactions on my Crypto.com Prepaid XXXX Card. The funds are currently reflected in my card balance. However, Foris , Inc. has now closed my existing card and initiated a reissuance, and during this process they are preventing me from accessing or using my provisionally credited funds in any way.…

XXXX {$1200.00} XXXX XXXX XXXX ( XXXX ) limit sells cancelled without warning No option to sell or withdraw funds See screenshot that verify no online notice was posted on their website. This has happened with XX/XX/XXXXand XX/XX/XXXXcrypto. I lost a lot of money already.

I am requesting regulatory review regarding transactions processed through Crypto.com that were associated with a sophisticated fraud scheme. Between approximately XX/XX/year> - XX/XX/year>, I was subjected to material misrepresentations by criminal actors that fraudulently induced me to initiate multiple cryptocurrency purchases. Most of these transactions were funded directly from my debit card, while one transaction was funded through XXXX. Transactions in Dispute Funding transactions ( all via XXXX debit card ) : XX/XX/year> {$920.00} ( XXXX Transaction with Crypto.com ) XX/XX/year> {$4700.00} XX/XX/year> {$46.00} XX/XX/year> {$3900.00} XX/XX/year> {$9.00} XX/XX/year> {$3300.00} Total : {$13000.00} XXXX transfers executed from Crypto.com under fraudulent inducement totaled {$12000.00}, sent to : Scammer Wallet Address : XXXX TXIDs : XXXX XXXX XXXX XXXX After identifying indicators of fraud, I acted promptly to report the activity and seek assistance.…

I am reporting ~ {$2000.00} in unauthorized fraudulent charges from merchants in XXXX ( shell companies 'Razelnowfashion ' and 'Dizmoqul ' ). I was physically located in XXXX at the time, making these transactions physically impossible. I researched these companies and found through XXXX lookup that they are connected, and their websites don't even have a checkout page. XXXX of them is a " services '' company for computer repair ... in XXXX. Again, without a payment or cart feature on their page. Technical Failures : The merchants did not utilize XXXX Secure ( XXXX XXXX ) or Address Verification ( AVS ). Regulation XXXX Violations : The bank ( XXXX XXXX ) is failing to follow Regulation XXXX error resolution procedures. They have ignored my technical evidence and attempted to coerce me into waiving my future legal dispute rights as a condition for unblocking my card. I am requesting immediate provisional credit while the investigation continues