CFPB COMPLAINT DATABASE

Freedom Mortgage Company

10,522 real consumer complaints filed against Freedom Mortgage Company at the Consumer Financial Protection Bureau. 14 received relief from the company. 100% of responses were timely.

10,522

Complaints

8

Won monetary relief

<1%

Relief rate

>99%

Timely response

Most common issues

01Trouble during payment process4,487
02Struggling to pay mortgage1,654
03Incorrect information on your report978
04Applying for a mortgage or refinancing an existing mortgage904
05Loan servicing, payments, escrow account669
06Closing on a mortgage558
07Problem with a company's investigation into an existing problem264
08Loan modification,collection,foreclosure195
09Problem with a credit reporting company's investigation into an existing problem185
10Improper use of your report169

Top states filing

CA1,175FL1,075TX1,055GA540VA429MD382NC343NY337NJ328PA319

Recent complaints

The 30 most recent complaints against Freedom Mortgage Company where the consumer chose to publish their narrative.

Oct 24, 2026Credit reporting or other personal consumer reports· Incorrect information on your reportAL

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Outcome: Closed with explanationTimely response

Oct 23, 2026Mortgage· Struggling to pay mortgagePA

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Outcome: Closed with explanationTimely response

Oct 21, 2026Mortgage· Applying for a mortgage or refinancing an existing mortgageFL

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Outcome: Closed with explanationTimely response

Oct 21, 2026Credit reporting or other personal consumer reports· Incorrect information on your reportFL

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Outcome: Closed with explanationTimely response

Oct 19, 2026Mortgage· Struggling to pay mortgageNE

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Outcome: Closed with explanationTimely response

Oct 19, 2026Mortgage· Trouble during payment processCA

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Outcome: Closed with explanationTimely response

Oct 19, 2026Mortgage· Trouble during payment processFL

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Outcome: Closed with explanationTimely response

Oct 19, 2026Mortgage· Trouble during payment processMI

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Outcome: Closed with explanationTimely response

Oct 17, 2026Mortgage· Trouble during payment processMI

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Outcome: Closed with explanationTimely response

Oct 16, 2026Mortgage· Trouble during payment processSC

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Outcome: Closed with explanationTimely response

Oct 16, 2026Mortgage· Applying for a mortgage or refinancing an existing mortgageFL

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Outcome: Closed with explanationTimely response

Oct 16, 2026Mortgage· Problem with a company's investigation into an existing problemCA

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Outcome: Closed with explanationTimely response

Oct 16, 2026Mortgage· Trouble during payment processSC

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Outcome: Closed with explanationTimely response

Oct 16, 2026Mortgage· Struggling to pay mortgagePA

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Outcome: Closed with explanationTimely response

Oct 15, 2026Mortgage· Trouble during payment processCA

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Outcome: Closed with explanationTimely response

Oct 15, 2026Mortgage· Trouble during payment processVA

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Trouble during payment processID

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Struggling to pay mortgageAZ

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Applying for a mortgage or refinancing an existing mortgageFL

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Struggling to pay mortgageCA

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Outcome: In progressTimely response

Oct 14, 2026Mortgage· Applying for a mortgage or refinancing an existing mortgageOR

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Struggling to pay mortgageMD

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Struggling to pay mortgageVA

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Outcome: In progressTimely response

Oct 14, 2026Mortgage· Problem with a company's investigation into an existing problemVA

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Trouble during payment processTN

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Trouble during payment processFL

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Struggling to pay mortgageMI

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Outcome: Closed with explanationTimely response

Sep 30, 2026Mortgage· Trouble during payment processMD

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Outcome: In progressTimely response

Oct 14, 2026Credit reporting or other personal consumer reports· Improper use of your reportNJ

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Outcome: Closed with explanationTimely response

Oct 13, 2026Mortgage· Struggling to pay mortgageCA

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Outcome: In progressTimely response

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