21,877 real consumer complaints filed against Goldman Sachs at the Consumer Financial Protection Bureau. 6,323 received relief from the company. 100% of responses were timely.
21,877
Complaints
2,525
Won monetary relief
29%
Relief rate
>99%
Timely response
Most common issues
01Problem with a purchase shown on your statement5,051
02Incorrect information on your report3,302
03Managing an account2,300
04Improper use of your report1,241
05Problem with a company's investigation into an existing problem1,114
06Getting a credit card1,012
07Other features, terms, or problems839
08Closing an account782
09Attempts to collect debt not owed778
10Took or threatened to take negative or legal action707
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Problem with a purchase shown on your statementCA