800 real consumer complaints filed against Guild Holdings Company at the Consumer Financial Protection Bureau. 30 received relief from the company. 98% of responses were timely.
800
Complaints
18
Won monetary relief
4%
Relief rate
98%
Timely response
Most common issues
01Trouble during payment process200
02Struggling to pay mortgage112
03Closing on a mortgage85
04Applying for a mortgage or refinancing an existing mortgage84
05Incorrect information on your report68
06Loan modification,collection,foreclosure48
07Loan servicing, payments, escrow account45
08Improper use of your report42
09Application, originator, mortgage broker34
10Problem with a company's investigation into an existing problem24
Top states filing
CA149TX111GA59NV45WA45SC42AZ34OR32CO27FL22
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.