CFPB COMPLAINT DATABASE

HSBC North America Holdings Inc.

12,498 real consumer complaints filed against HSBC North America Holdings Inc. at the Consumer Financial Protection Bureau. 495 received relief from the company. 99% of responses were timely.

12,498

Complaints

350

Won monetary relief

4%

Relief rate

99%

Timely response

Most common issues

01Loan modification,collection,foreclosure2,066
02Loan servicing, payments, escrow account1,601
03Managing an account990
04Account opening, closing, or management639
05Opening an account431
06Cont'd attempts collect debt not owed358
07Attempts to collect debt not owed353
08Took or threatened to take negative or legal action345
09Closing an account341
10Other288

Top states filing

NY2,780CA1,462FL939TX581NJ574PA419GA415OH384IL366VA339

How others won relief

These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.

Oct 9, 2026Checking or savings account· Managing an account

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Outcome: Closed with monetary reliefTimely response

Apr 18, 2026Credit card· Fees or interestNJ

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Outcome: Closed with monetary reliefTimely response

Mar 18, 2026Credit card· Other features, terms, or problemsNJ

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Outcome: Closed with monetary reliefTimely response

Dec 25, 2025Credit card· Other features, terms, or problemsCA

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Outcome: Closed with monetary reliefTimely response

Dec 22, 2025Checking or savings account· Problem caused by your funds being lowCA

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Outcome: Closed with monetary reliefTimely response

Recent complaints

The 29 most recent complaints against HSBC North America Holdings Inc. where the consumer chose to publish their narrative.

Oct 28, 2026Debt collection· Attempts to collect debt not owedNY

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Outcome: Closed with explanationTimely response

Oct 28, 2026Debt collection· Took or threatened to take negative or legal actionNH

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Outcome: Closed with explanationTimely response

Oct 22, 2026Credit card· Other features, terms, or problemsIA

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Outcome: Closed with explanationTimely response

Oct 22, 2026Debt collection· Took or threatened to take negative or legal actionFL

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Outcome: Closed with explanationTimely response

Oct 21, 2026Debt collection· Communication tacticsSC

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Outcome: Closed with explanationTimely response

Oct 18, 2026Checking or savings account· Closing an accountAZ

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Outcome: Closed with explanationTimely response

Oct 16, 2026Debt collection· Took or threatened to take negative or legal actionKS

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Outcome: Closed with explanationTimely response

Oct 15, 2026Checking or savings account· Managing an accountWA

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Outcome: In progressTimely response

Oct 13, 2026Money transfer, virtual currency, or money service· Other transaction problemTX

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Outcome: Closed with explanationTimely response

Oct 11, 2026Debt collection· Attempts to collect debt not owedAZ

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Outcome: Closed with explanationTimely response

Oct 7, 2026Checking or savings account· Closing an accountAZ

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Outcome: Closed with explanationTimely response

Oct 7, 2026Checking or savings account· Managing an accountMA

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Outcome: Closed with explanationTimely response

Oct 6, 2026Credit card· Closing your accountVA

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Outcome: Closed with explanationTimely response

Oct 3, 2026Checking or savings account· Managing an accountCA

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Outcome: Closed with explanationTimely response

Oct 1, 2026Money transfer, virtual currency, or money service· Other transaction problemGA

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Outcome: Closed with explanationTimely response

Oct 1, 2026Credit card· Problem with a purchase shown on your statementNY

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Outcome: Closed with explanationTimely response

Sep 30, 2026Checking or savings account· Managing an accountIN

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Outcome: In progressTimely response

Sep 30, 2026Checking or savings account· Managing an accountNY

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Outcome: Closed with explanationTimely response

Sep 29, 2026Debt collection· Took or threatened to take negative or legal actionTX

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Outcome: Closed with explanationTimely response

Sep 25, 2026Debt collection· Communication tacticsFL

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Outcome: Closed with explanationTimely response

Sep 23, 2026Debt collection· Took or threatened to take negative or legal actionMD

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Outcome: Closed with explanationTimely response

Sep 23, 2026Checking or savings account· Closing an accountNY

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Outcome: Closed with explanationTimely response

Sep 21, 2026Debt collection· False statements or representationVA

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Outcome: Closed with explanationTimely response

Sep 21, 2026Debt collection· Communication tacticsVA

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Outcome: Closed with explanationTimely response

Sep 19, 2026Debt collection· Attempts to collect debt not owedKY

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Outcome: Closed with explanationTimely response

Sep 18, 2026Checking or savings account· Managing an account

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Outcome: Closed with explanationTimely response

Sep 18, 2026Credit card· Closing your accountMO

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Outcome: Closed with explanationTimely response

Sep 15, 2026Debt collection· Took or threatened to take negative or legal actionOH

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Outcome: Closed with explanationTimely response

Sep 11, 2026Checking or savings account· Managing an accountGA

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Outcome: Closed with explanationTimely response

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