I was intrigued by a checking account signup bonus at Huntington Bank. The terms of the bonus were fair. I went in to my local branch on the corner of XXXX XXXX XXXX. I signed up with someone who's name I didn't write down. During the process I asked twice if the promo code or whatever had been added to the process, both times she said yes. I completed the terms. Months later I had not received the bonus of {$400.00} so reached out to CS on the phone. That person checked on the matter, and indeed confirmed that I had completed the terms, but that the code hadn't been properly attached to my account during signup ... despite my best efforts to make sure that it would be. I feel I am on the receiving end of a bait-n-switch and would like the CFPB to go to bat for me. Thanks.
CFPB COMPLAINT DATABASE
Huntington National Bank, the
8,877 real consumer complaints filed against Huntington National Bank, the at the Consumer Financial Protection Bureau. 2,700 received relief from the company. 100% of responses were timely.
Most common issues
- 01Managing an account2,655
- 02Closing an account643
- 03Problem with a lender or other company charging your account448
- 04Trouble during payment process436
- 05Incorrect information on your report391
- 06Opening an account360
- 07Improper use of your report313
- 08Account opening, closing, or management295
- 09Managing the loan or lease259
- 10Problem caused by your funds being low259
Top states filing
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Hello. My name is XXXX XXXX XXXX XXXX. I currently reside here in XXXX XXXX XXXX ; XXXX XXXX XXXX, XXXX, Ohio XXXX. I am writing to you to inform you that I was recently a victim of bank fraud through my home bank of Huntington National Bank. The perpetrators ended up scamming me out of {$7400.00} dollars on the day of XXXX, XX/XX/year>. I have spoken with the fraud department there with Huntington and have also made a fraud case with them. The case number is XXXX as of XXXX, XX/XX/year>. I have spoken to them over the phone a few times during the opening of this case and feel that I have got no resolve or efforts on Huntington Bank 's side of things. As of yesterday, XX/XX/XXXX, they told me that no one has still been assigned to my case as of that date, and they only give a XXXX window for reviewing and attempting to resolve disputes. I also spoke with a paralegal from XXXX, XXXX, and XXXX, XXXX, out of XXXX ( but also represents my area of XXXXXXXX XXXX ). Her name is XXXX XXXX.…
I did a mobile deposit for {$1100.00} on XX/XX/year> and they put a hold on my deposit. After XXXX business days I reached out and nobody could figure out the issue. After XXXX weeks I reached out and I was informed that I needed to come into the branch with my customer to sign a waiver which was XX/XX/year> and they sent over the signed waiver that day. I have tried to get answers since this Monday and today being the XXXX business day and I still do not have my money exactly 1 month after depositing my check. Every time I reach out they keep telling me there is nothing they can do and it is still on hold. This is the worst bank I have ever done business with and once I get my money I will be changing banks immediately. Terrible customer service and it should be illegal for them to place a hold on someone's money that they have earned especially over 1 month. Also without the funds in my account I could not pay certain bills and it brought my account into the negative over {$600.00}.
follow up on complaint # XXXX. Huntington National Bank received a cashier 's check from a title company to pay off my mortgage loan on XXXX and have yet to apply it to the loan or return it. To avoid going 30 days past due on my old mortgage, I made a payment yesterday. They are showing online that the entire payment was applied to interest, nothing applied to the principal. My statement shows otherwise. My statement shows that of the {$1400.00} paymentXXXX goes to principal and XXXX goes to interest. I'm still waiting to hear from them regarding this new matter, but this bank is showing a pattern of holding customer 's money for extended periods of time and not applying it to the debt that it is intended for.
XX/XX/year> savings account of XXXX was transferred i to checking account and all monies in checking account were cash app out.
Recent complaints
The 19 most recent complaints against Huntington National Bank, the where the consumer chose to publish their narrative.
On my current bank account XXXX bank ending in XXXX I had an old auto account through Huntington bank that I used to pay my car note. That old Huntington Bank account ending in XXXX account was closed around XXXX after I paid off my car, I never removed it from my XXXX account. In XX/XX/XXXX I refinanced my current car and was trying to add my new XXXX XXXX XXXX loan to my XXXX account so I could transfer my first auto payment of {$350.00}. On XX/XX/XXXX I transferred {$350.00} to my old Huntington account thinking it was my new credit union auto account. when I realized what I had done which was right after the transaction was made, I contacted my bank XXXX and they did and investigation after the investigation they said they couldn't do anything about it since I had authorized the transaction and the transaction went through and was transferred over to the account XXXX and I would have to contact Huntington bank.…
We have a business loan with Huntington bank weve had although through different bank changes it now lies with them most recently. I opened this loan 32 years ago. Our business is failing, we will be closing our doors at the end of XXXX we cant even pay rent. This loan is due in full on XX/XX/year>. We are currently two months behind. We have told the banking people in the loan department numerous times we are waiting to get paid from some jobs. We have never, ever been late in these payments ever. I have been upfront with our situation assuring them the loan will be paid by its due date even if its not exact amounts by the XXXX. I am under a lot of stress they will not stop harassing me, with letters, phone calls etc. Last week I had a XXXX XXXX and told a recovery person XXXX XXXX about my situation ins voicemail. She left me a message saying she was sending an auditor to my office, for what? And that the loan will now become due.…
On XX/XX/year>, I used my debit card at one of the Huntington XXXXXXXX machines which malfunctioned while I was using it, on XX/XX/XXXX while I was trying to withdraw some money, I noticed that my balance was too low, went online and found out that there were five unauthorized transactions on my account aXXXX XXXX XXXX totaling {$920.00}, I immediately locked my card and called my bank, they told me that they would investigate, about a week later they refund my money only to reversed it two weeks after. Their reason was that I have my card, that it wasnt stolen and I told them that I didnt use the card at XXXX XXXX and didnt authorize anyone to use my card, I believe that my card was compromised while I was using my card at the XXXX machine. I have called at least five times and was told to write a letter which I did with no positive result.
I request that Huntington National Bank immediately provide me with a negotiable payment for my final account balances. Huntington closed my sole proprietor business accounts, issued checks that can not be negotiated because the payee names no longer correspond to an active account, and has refused to provide any practical means for me to access my funds despite multiple requests.
Huntington Bank recently purchased XXXX XXXX, along with my mortgage that was with XXXX XXXX. I followed the procedures that Huntington Bank sent for auto payments and updating my mortgage. Huntington has messed up the process and keeps sending late notices with over due amounts that are not accurate. Also, Huntington Bank does not allow bi-monthly payments as XXXX XXXX did. When I tried to call and resolve the mortgage payment info, the wait time was substantial and I requested a call back that was never received. The actual workers at the XXXX branch are helpful and great! However, the corporate appears to be unresponsive and not willing to provide the mortgage service that XXXX originally provided.
I tried to make an account and already had an account
I hope a call from XXXX at Huntington bank he works for the priority response team, and I was told that I would finally be able to open an account with Huntington, I went into branch and did attempt to open it and it did end up opening also, and I got a email yesterday that the checking and savings account will be closed.
On XX/XX/year> I deposited {$810.00} in cash into the ATM for my bank which is XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Texas. I have a receipt for this transaction. As of Monday XX/XX/XXXX the funds I deposited are not available to me via debit card. In fact when I called Huntington bank this morning they say they have no record of this transaction. Instead of them calling that beach and inquiring they made me file a dispute. A dispute against themselves and that it would take 1 to 10 days to investigate. This is absolutely ludicrous!! No one will help me. I told all 3 people I spoke with today that this money was given to me by a friend so that I can take my XXXX yr old grandson who has 2 XXXX XXXX XXXX He is XXXX XXXX All the money I have and his parents have has gone into him medical treatment. None of the Huntington people I spoke to give a XXXX. They could issue a credit to my account but haven't done that. Again I hear 1 to 10 days. Not acceptable.…
on XX/XX/year> a Endorsed Security with attached instructions was sent via XXXX Certified mail to XXXX XXXX XXXX XXXX XXXX OH XXXX, Att : XXXX XXXX XXXX Chief Financial Officer. This parcell was signed for by Huntington agent on XX/XX/year>, according to the XXXX Certified mail tracking number. Huntington Credit Card Department claims they never recieved. On XX/XX/XXXX another Endorsed Security with attached instructions, was sent to XXXX XXXX XXXX XXXXXXXX OH XXXX Att : Huntington Credit Card Payment Center , Huntington Agents claims it hasn't recieved as well. Both Endorsed Securities were sent with instructions attached instructing Huntington Bank Agents to apply Security Interest in the Note to the accounts statments to settle and offset any and all debt on said account. This was never done.…
Huntington bank is a fraudulent company. I called them multiple times to stop the issue and they lied and said they would. They then proceeded to close my account and steal {$350.00} from me. I want to sue.
Copy and Paste Into CFPB Portal Complete Narrative Begins Below I am filing this complaint against Huntington Bank ( Huntington National Bank ) regarding my Individual Retirement Account ( IRA ), which I believe is held or was formerly held by Huntington Bank or a predecessor institution that Huntington Bank subsequently acquired through merger or acquisition. Despite repeated, good-faith efforts to resolve this matter directly with Huntington Bank XXXX XXXX have received no satisfactory response. I am therefore requesting CFPB intervention. Account Description The IRA account in question bears account number [ ACCOUNT NUMBER ]. It was originally opened at [ ORIGINAL INSTITUTION NAME ] approximately [ YEAR ]. Following a merger or acquisition in approximately [ YEAR ], the account and its associated custodial obligations became the responsibility of Huntington National Bank as the successor institution. I am the named account holder and sole beneficiary of record for this IRA.…
I am filing a new, prioritized federal complaint to report a willful violation of Section 605B of the Fair Credit Reporting Act and direct bad-faith processing by Huntington National Bank . Huntington previously closed CFPB Case # XXXX claiming a 'lack of documentation. ' This claim is demonstrably false. Huntington Bank staff and their XXXX XXXX XXXX XXXX member, XXXX XXXX, were formally served with my comprehensive XXXX-page law enforcement packet, Regulation E dispute notices, and active XXXX XXXX XXXX XXXX tracking data ( Case No. XXXX ), yet they chose to completely ignore this overwhelming evidence of identity theft orchestrated by scammers XXXX and XXXX XXXX. Conclusive corporate verification of this exact identity theft ring has now been established. Attached as primary evidence are the final corporate response submitted directly to the CFPB by XXXX XXXX XXXX XXXX, and its XX/XX/year> Exoneration Letter.…
I will submit the photo your bank is XXXX over charging me for transactions. I spent cash on once again. Something is wrong with your system. XXXX literally double charging me for XXXX I spent cash on. XXXX so tired of this bank like XXXX XXXX XXXX start a big XXXX lawsuit every single time you overcharge my account reporting it right here. XXXX not XXXX XXXX stop until you fix it. Theres no reason for you to be XXXX charging me XXXX XXXX committing fraud. You are literally forcing transactions thats been pending in my account out of my account XXXX. XXXX forcing it out of my account. Yes right now. My account is- {$35.00} but that has nothing to do with the extra {$11.00} that you charged me XXXX not understanding how XXXX not allowed to swipe my card as many times as I want in your system XXXX seem to get it right when XXXX spending my money. Theres no reason how did I spend over {$11.00} XXXX cant swipe my card into the negatives XXXX forcing the money out of my account XXXX.…
CFPB Product : Checking account Issue : Problem with a deposit/withdrawal ( Inadequate Error Resolution under Regulation E ) Consumer Complaint Narrative : I am filing a formal complaint against Huntington Bank for failing to comply with the Error Resolution Requirements mandated under the Electronic Fund Transfer Act ( EFTA ) and Regulation E, following a verified Account Takeover ( ATO ) and a missing deposit totaling {$1600.00}. Huntington Bank 's internal security logs conclusively show a digital security breach on my account. On XX/XX/year>, an unauthorized user initiated a rapid series of security alerts between XXXX XXXX and XXXX XXXX, requesting my username, intercepting verification codes, and changing my password. Furthermore, a review of my registered devices reveals unauthorized access from a XXXX XXXX device ( which I do not own ) dating back to XX/XX/year>.…
THIS IS THE SECOND TIME IVE HAD THIS PROBLEM THIS HUNTINGTON BANK TO WHERE THEY PICK AND CHOOSE WHAT PAYMENTS THEY WANT TO PROCESS WITH YOUR MONEY, I PUT MY RENT AND MY INSURANCE IN EARLY, I CHECKED THE NEXT DAY TO MAKE SURE BOTH PAYMENTS CLEARED MY ACCOUNT AND THEY DID, I HAVE A LIFE INSURANCE POLICY THAT IS ON AUTO PAY AND HITS MY ACCOUNT ON THE XXXX OR XXXX SO I MADE SURE MY RENT AND INSURANCE WAS PAID BEFORE THIS PAYMENT CAME THROUGH BECAUSE I WAS GOING TO PAY IT MANUALLY WHEN IT BOUNCED BACK BUT INSTEAD HUNTINGTON TOOK OUT MY INSURANCE PAYMENT AND PUT MY LIFE INSURANCE PAYMENT THROUGH INSTEAD WHICH MADE MY INSURANCE CANCEL, THE FIRST TIME THEY DID THIS I WENT INTO THE BANK AND THEY HURRIED UP AND SWITCHED THIS AROUND THIS IS UNACCEPTALBE BEHAVIOR FROM A BANK TO BE ABLE TO PICK AND CHOOSE WHO THEY WAN NA PAY OUT YOUR MONEY I WANT CONPENSATED MY CAR INSURANCE HAS LASPHED WITHOUT MY KNOWLEDGE BECAUSE I CHECKED MY ACCOUNT AND MADE SURE THE PAYMENT WENT THROUGH
Constantly charging fee for any ATM use. Bank not accessible in rural area of XXXX. Changing to bank that works with rural community. XXXX that XXXX XXXX XXXXXXXX and fixed income greatly impacted by Huntington fees.
On XX/XX/year>, I initiated an international wire transfer from my own XXXX XXXX XXXX account ( a legitimate financial institution based in XXXX, Georgia the sovereign country in the XXXX XXXX, XXXX : XXXX ) to my own Huntington Bank checking account in the amount of {$8900.00} USD. This was a transfer between my own personal accounts, as stated in the payment order purpose : " Transfer Between Own Accounts '' ( Payment Order XXXX XXXX ). Huntington Bank rejected and returned the wire, citing their policy prohibiting transfers to or from XXXX. The reason a Russian address appears on the payment receipt is that XXXX XXXX XXXX lists the passport registration address of the account holder. As a Russian citizen holding a Russian passport, my registration address is in XXXX. However, I am a XXXX resident, and this is a transfer between my own accounts. My Russian citizenship does not make this a Russian transaction, as the sending bank, the sending account, and the funds are all Georgian.…
The following is the letter and faxed and sent to Huntington XXXX department Dear XXXX Department : On XX/XX/XXXX, Huntington National Bank closed all accounts listed above without prior notice and placed them under review. I was informed verbally that funds will be returned by cashiers check in XXXX days for joint accounts and XXXX days for all others. As of today, XX/XX/XXXX, I have not received written explanation, transaction histories, or a firm release date. These accounts contain fiduciary funds, including : XXXX. Employee payroll wages and payroll tax withholdings submitted via XXXX, XXXX XXXX. XXXX employee deferrals and employer contributions subject to XXXX XXXX. Estate of xxxx, for which I am the duly appointed Personal Representative under XXXX XXXX XXXX issued by XXXX XXXX XXXX XXXX, Case No.…
On XX/XX/XXXX I was locked out of my checking account by Huntington National Bank. I received an email to login to my online banking to receive instructions on how to obtain the funds in my account. I could not log in to online banking as they had locked my account. I called customer service and was told to go to a branch and I could close the account and withdraw any remaining funds. The closest branch is XXXX miles away I drove to the branch only to be told they could not lift the hold on my account. I called back and was told a letter was being mailed to me, it has been XXXX weeks and I have no received a letter. I called customer service today ( XXXX XXXX ) and was told it could take 90 days or more and they will mail me a check and the letter explaining why they closed my account.
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