Checking or savings account· Managing an accountMA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
JPMorgan Chase
178,986 real consumer complaints filed against JPMorgan Chase at the Consumer Financial Protection Bureau. 31,861 received relief from the company. 100% of responses were timely.
178,986
Complaints
18,182
Won monetary relief
18%
Relief rate
>99%
Timely response
Most common issues
- 01Managing an account28,957
- 02Problem with a purchase shown on your statement13,050
- 03Incorrect information on your report11,813
- 04Loan modification,collection,foreclosure9,736
- 05Improper use of your report8,512
- 06Closing an account7,595
- 07Problem with a lender or other company charging your account6,199
- 08Other features, terms, or problems6,173
- 09Loan servicing, payments, escrow account5,357
- 10Fraud or scam4,974
Top states filing
CA30,996NY19,952FL17,192TX15,825IL9,771NJ7,359GA6,516OH4,900MI4,648PA4,626
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Checking or savings account· Managing an accountIL
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem caused by your funds being lowGA
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem caused by your funds being lowNC
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem with a lender or other company charging your accountFL
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 25 most recent complaints against JPMorgan Chase where the consumer chose to publish their narrative.
Mortgage· Struggling to pay mortgageNC
Outcome: Closed with explanationTimely response
Credit card· Problem with a company's investigation into an existing problemID
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an account
Outcome: Closed with explanationTimely response
Credit card· Advertising and marketing, including promotional offersNY
Outcome: Closed with explanationTimely response
Credit card· Closing your accountAZ
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountAZ
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processTX
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportNY
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountNY
Outcome: Closed with explanationTimely response
Debt collection· False statements or representationMD
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportMO
Outcome: Closed with explanationTimely response
Credit card· Trouble using your cardGA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemMI
Outcome: Closed with explanationTimely response
Checking or savings account· Problem caused by your funds being lowNM
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountMI
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemTX
Outcome: Closed with explanationTimely response
Credit card· Getting a credit cardCA
Outcome: Closed with explanationTimely response
Debt collection· False statements or representationCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamNJ
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountNY
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountCA
Outcome: Closed with explanationTimely response
Debt collection· False statements or representationVA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamCA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountFL
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountCA
Outcome: Closed with explanationTimely response
Same thing happen to you?
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