Keycorp

I was assessed an overdraft fee that violates the terms of my checking account and overdraft agreement. I was sent {$40.00} via XXXX before the posted cutoff time and KeyBank resequenced my transactions to their benefit to assess and overdraft item charge to my account of {$20.00}. XXXX transactions are peer-to-peer transfers with the funds having immediate availability. I also do not have overdraft protection enabled on my account, so transactions that I do not have sufficient funds for should decline per the agreement. If I had {$40.00} immediately available via XXXX and I was able to make these transactions, it does not make sense for them to turn around and charge me a {$20.00} overdraft charge when I shouldnt have been able to make those transactions in the first place if those funds werent available.

I am filing a complaint against KeyBank regarding my frozen bank account and the mishandling of my fraud investigation documents. My account was frozen due to suspected fraud activity. I fully cooperated with the bank and completed a sworn affidavit at the branch as requested. However, I later learned that the branch failed to send the affidavit to the fraud department, which delayed the investigation and resolution of my case. Despite multiple follow-ups, my account remains frozen, and I have not been provided with a clear explanation, timeline, or meaningful updates. I have repeatedly contacted the branch and customer service seeking assistance. This situation has caused significant financial hardship because I have been unable to access my funds. I am concerned that the bank failed to properly process important documentation related to my case and failed to communicate appropriately regarding the status of my account.…

I received a letter saying the fraud charge I placed on our business card was denied and an accurate representation of a payment. This is incorrect and Im reopening the case for dispute. When we called on XX/XX/XXXX, no one from KeyBank let us know that we were able to use this email address to provide evidence. Instead they told us to wait the 90 days for a result. Upon receiving this letter on XX/XX/XXXX dated on XX/XX/XXXX, Im completely upset as a business owner trusting a bank with our business funds when I had specifically told 3 different bank employees that these were spam charges. Here is our case and I want these funds placed back in our account immediately with the amount of {$1400.00}. On XX/XX/XXXX, I received a call from XXXX from a woman claiming to be a XXXX employee. She claimed I had an outstanding balance of {$1400.00} on my account. When I logged into my XXXX account, it showed that there was such a balance.…

In caring for my mother at her old age. I became Power of Attorney of her accounts. To include checking, savings, and credit card. I visited the local Key Bank Branch on XXXX XXXX in XXXX, IN. I asked what I needed to be done because the end is near. I was told to bring in the death certificate, and we can keep the account open for XXXX months to make sure any bills, automatic withdraws, or any other bank activity would be handled. No problem. Made sure some other affairs were in order and took the death certificate into the bank. As I am speaking with the branch I was told I will now loose my POA and the accounts would be frozen. I asked to wait a minute and let 's discuss. " Sorry, the death certificate has already been sent. '' The account is now inactive, and you will need bring in an estate affidavit some other documents. Frustrated, I left the bank and returned to another branch in XXXX, XXXX on XXXX XXXX.…

I was approved for a loan from XXXX XXXX in XXXX, Ohio and they provided me three checks that was to be used to pay off three credit cards. The money was written in three different checks that was made payable to my credit card companies ( XXXX for {$1800.00} ) ( XXXX XXXX XXXX ) and ( XXXX XXXX ( that check went through immediately when I deposited it in my bank account ). I deposited those checks in my bank because it was easier for me to make the payments that way, which I immediately did ). One of the checks went through immediately and went ahead and made a payment. The second one ( XXXX XXXX XXXX ) was posted two days later and I made a payment afterwards the third one ( XXXX XXXX {$1800.00} ) went on a extended hold and was told the funds will be available on XX/XX/XXXX or XXXX.…

Key bank continues to have computer issues resulting in double postings for thousands of customers. 3 to 4 times a year this continues to happen. At some point banks need to be accountable and responsible for their business practices. Money is not safe in this bank. They give no solutions except " were sorry ''. I filed a formal complaint with XXXX.

Reference to complaint ID # XXXX. All documentation was sent with that complaint if still needed. The bank has refused to provide proof based on Regulation E. I am filing this complaint against KeyBank for a violation of Regulation E ( 12 CFR 1005.11 ). KeyBank denied my dispute regarding an unauthorized transaction of {$53.00} but has refused to provide the documentation used in their investigation. Under 1005.11 ( d ) ( 2 ), a financial institution must provide copies of the documents it relied on for its determination upon the consumer 's request. KeyBank 's failure to do so prevents me from verifying their findings and exercising my rights under the Electronic Fund Transfer Act. I have asked them to contact XXXX XXXX XXXX XXXX to get the camera footage as XXXX at XXXX XXXX XXXX XXXX can not hand that to me but can hand it to KeyBank if their fraud department would call their fraud department. They refused and did not do a proper investigation.…

Key Bank claims they lost the origination documents from a joint bank account I opened with a family member. This resulted in criminal charges being brought against me. I was held in XXXX for 16 months for a crime I didn't commit. I need the origination documents to prove my innocence.

I had submitted my pre approval request online on their website while I was talking to the lender. She thinks it was done with the old lender I had but it wasnt. I didnt do it at all with him. I did it online on the keybanks website pre approval and there is a hard inquiry on my credit now but the lender told me she cant see it and is now ignoring me when I contact her. She wants me to do it again which confuses me because I already did it on the bank website while I was talking to her and keep trying to tell her that she wont believe me. Well its on my credit and it was a hard inquiry done and I dont want to affect my score by doing it again because now what if she cant see it? I am confused why cant she see it I did it on the Key banks website while I was talking to her she should be able to. She also wasnt good at answering my questions to help me through the process I had to ask another lender how to fill out the form from a different company.…

On XXXX XXXX lost my debit card at XXXX XXXX, and after a few days i recieved a fraud alert about several charges. That was when i realized i lost my card. I call keybank and stated this to the dispute department.I thought after over a hour on the phone with keybank. The charges that were fraudulently made after i lost, were made clear. Well after months and months of going back and forth with Keybank. They denied my dispute, even though i requested they contract me if they had any questions or before they deny my dispute. Which never happened. After receiving several Keybank letters about my dispute i recognized that the representative i communicated with very first, included several days and charges that was never supposed to be included. I have called and made this very clear to keybank. Which i believe this is the reason i got denied. After 2 years and about a dozen phone calls. Stating this problem.…

XX/XX/XXXX My wife and I opened XXXXXXXX XXXX accounts at Key Bank on XXXX XXXX in XXXXXXXX XXXX on XX/XX/XXXX, at the urging of the branch XXXX who promised XXXX XXXX and rates than our money was earning at XXXX XXXX. We agreed to transfer our funds to Key Bank based on the assurances that we would always receive the same rate or better when the XXXX month term expired. At the first expiration we did indeed receive the market rate when our accounts rolled over. However, the second time the XXXX failed to uphold his obligation and without informing us in any way, the bank lowered our rate to .05 % ( from 4.35 % ). Only after receiving our year-end statements did we recognize that the bank had neglected to pay us the proper interest rate for XXXX months on the {$380000.00} that were in the XXXX accounts. The interest that we should have received comes to approximately {$6900.00}.…

Key Bank, N.A charged off my checking account and sent it into collections deliberately harm my credit rating after making formal complaints of open discrimination practices at local branches. I received a dunning letter dated XXXX XX/XX/2026 from a collections company, XXXX XXXX XXXX XXXX, Reference Number XXXX for {$130.00} in reference to the charged off account. Evidently Key Bank did not properly close out the account after presenting the bank with a sworn affidavit that proved the debt did not belong to me.

On XX/XX/year>, I called the customer service line of Keybank to request removal of a past due payment fee accessed to the account. The customer service representative that I spoke to told me that there was no problem, since I have never been late during the mortgage period, they could wave the late fee. When I received the XXXX statement, I see that I still have an additional amount to the regular mortgage payment and on XX/XX/year>, I called the customer service line to inquire about it. The representative told me that they could not give me information on the account because I was not the person named in the account. I explained that I had called the previous month to request a late fee waiver and that the person helped me fine. I said that all I wanted to know is if the amount was correct, understand why it was higher. I thought that they did not remove the previous fee. I was ready to send the payment, but I wanted to send the right amount.…

On XX/XX/year>.. I deposited a check at Key Bank for {$2000.00} thru online services.. It was accepted and deposited into my account... It is now almost a month later and I find that on XX/XX/year> they did not accept the check.. They said that the zeros over the dollar was not visible.. I have a copy of the check... It is distinctly and clearly visible.. They would not, however, accept the copy of my check and require a new one, which is going to take quite a bit of time for me to obtain .. My complaint is that a month later. I finally find that 15 days ago they took the {$2000.00} back with no phone call. No letter, no notification, very, very poor customer service

On XXXX of last year ( XX/XX/XXXX ), i sold my XXXX XXXX XXXX XXXX prestige to XXXX. The loan was at the time with KeyBank but XXXX finance was the previous holder of the lien and loan. XXXX after the sale had sent the check to wrong company which caused a hold on the payoff of the KeyBank loan. It took months for it to be corrected in this time caused a 30 day late payment to show up in my report. XXXX has since resolved the issue and has written a letter on my behalf in which they claim responsibility for the lack of payment on the loan and that I'm not responsible. I have submitted 3 separate disputes with Experian including the letter from XXXX and the 30 day late payment still has not been removed. I submitted disputes on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX and all three changed nothing.

A company XXXX took unauthorized funds from my account XXXX l filed complaint with my bank Key Bank who credited XXXX to my account today they sent a letter stating that they were taking the money back out of my bank account that they found in favor of this unauthorized transaction from this company. I wish to file a complaint on my bank key bank, and I wish to get my funds restored to me they have overdrafted my account and theyre gon na give me a {$20.00} overdraft fee. I want these funds reversed.

On XX/XX/XXXX, I went out with friends to a club in the city at approximately XXXX XXXX. We remained there until around XXXX XXXX. Upon leaving the venue, I realized that my phone was missing. I immediately returned to try to locate it, but I was unable to recover the device. Later that night, after returning home, I received a notification on my XXXX indicating that a transaction of {$7500.00} had been transferred from my bank account to a third-party application, XXXX XXXX, without my authorization. Because my bank was closed at the time, I contacted them as soon as possible the following day to report the incident and file a fraud claim. I also filed a police report regarding the theft of my phone and the unauthorized transaction.I want to clearly state that I did not authorize this transaction. My phone had been stolen, and the transfer was made without my knowledge or consent.…

I am a signatory on the KEY BANK HELOC, BUT the bank never tells me anything about it when I go into branches or call. They say, 'sorry XXXX XXXX is the only XXXX on this ' he is my husband. BUT I am a signatory so what they are doing is illegal. Do they want to get sued?! address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Yes XXXX tried for a year since XXXX to be repayed for my XXXX XXXX on my XXXX XXXX called XXXX XXXX XXXX first mortgage revenue bonds XXXX XXXX XXXX for XXXX. I have XXXX of them and XXXX called keycorp XXXX times and left XXXX voice mails and talked to XXXX people and XXXX in person for XXXX and keycorp and they tell me they do not have that information and they don't handle my XXXX XXXX from XXXX

Called the fraud department to stop a transaction and the representatives did not help and in fact waste your time. Key bank and other banks need to stop hiring out of country representatives because these people dont do their job and mishandle the calls and waste peoples time on their product they provide to communities

I am filing a complaint against KeyBank regarding their handling of a dispute involving merchandise that I paid for but never received. I purchased a motor for my vehicle from XXXX XXXX XXXX located in XXXX, New York. After waiting over one month, I never received the item. Because the merchandise was not delivered, I filed a dispute with KeyBank. During the dispute process, the merchant provided documentation claiming that the item had been picked up. This statement is inaccurate. I submitted documentation to KeyBank showing that I did not sign for or pick up any merchandise. Despite this, KeyBank denied my claim and stated that they did not make an error in releasing payment to the merchant and that the matter was no longer their responsibility. They instructed me to resolve the issue directly with the merchant. I attempted to resolve the issue with the merchant. I contacted them and also went to the business location in person.…