Credit reporting or other personal consumer reports· Incorrect information on your reportVA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Keycorp
8,377 real consumer complaints filed against Keycorp at the Consumer Financial Protection Bureau. 2,042 received relief from the company. 100% of responses were timely.
8,377
Complaints
1,537
Won monetary relief
24%
Relief rate
>99%
Timely response
Most common issues
- 01Managing an account2,124
- 02Account opening, closing, or management442
- 03Opening an account398
- 04Closing an account378
- 05Trouble during payment process350
- 06Problem with a lender or other company charging your account332
- 07Incorrect information on your report293
- 08Problem caused by your funds being low274
- 09Deposits and withdrawals223
- 10Loan servicing, payments, escrow account172
Top states filing
NY2,006OH1,223WA732PA522CT459OR371CO361CA250IN227FL206
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Checking or savings account· Managing an accountIN
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem caused by your funds being lowNY
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Managing an accountIA
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Managing an accountID
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 26 most recent complaints against Keycorp where the consumer chose to publish their narrative.
Debt collection· Attempts to collect debt not owedNY
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageCA
Outcome: Closed with explanationTimely response
Mortgage· Applying for a mortgage or refinancing an existing mortgageMA
Outcome: In progressTimely response
Checking or savings account· Closing an accountWA
Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Getting the loanCO
Outcome: In progressTimely response
Mortgage· Applying for a mortgage or refinancing an existing mortgageNY
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementCT
Outcome: Closed with explanationTimely response
Mortgage· Closing on a mortgageOH
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportPA
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processNY
Outcome: Closed with non-monetary reliefTimely response
Mortgage· Trouble during payment processFL
Outcome: In progressTimely response
Checking or savings account· Problem with a lender or other company charging your accountOH
Outcome: Closed with non-monetary reliefTimely response
Checking or savings account· Managing an accountWA
Outcome: Closed with explanationTimely response
Vehicle loan or lease· Struggling to pay your loanOH
Outcome: In progressTimely response
Checking or savings account· Managing an accountCO
Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtTX
Outcome: In progressTimely response
Checking or savings account· Opening an accountWA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportCT
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountOR
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountOH
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountCT
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Problem with customer serviceMI
Outcome: In progressTimely response
Checking or savings account· Managing an accountOH
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processNY
Outcome: In progressTimely response
Checking or savings account· Managing an accountPA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNY
Outcome: Closed with explanationTimely response
Same thing happen to you?
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