Money transfer, virtual currency, or money service· Money was not available when promisedNE
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Meta Payments Inc.
399 real consumer complaints filed against Meta Payments Inc. at the Consumer Financial Protection Bureau. 36 received relief from the company. 97% of responses were timely.
399
Complaints
36
Won monetary relief
9%
Relief rate
97%
Timely response
Most common issues
- 01Trouble accessing funds in your mobile or digital wallet65
- 02Money was not available when promised53
- 03Other service problem41
- 04Fraud or scam35
- 05Unauthorized transactions or other transaction problem33
- 06Problem with a purchase shown on your statement29
- 07Problem with a company's investigation into an existing issue28
- 08Other transaction problem21
- 09Problem with a lender or other company charging your account11
- 10Problem with a company's investigation into an existing problem10
Top states filing
FL41CA37TX33PA17AZ15NY15CO13GA10IL10OH10
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Money transfer, virtual currency, or money service· Other transaction problemKY
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem with a lender or other company charging your accountFL
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedCO
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemCA
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against Meta Payments Inc. where the consumer chose to publish their narrative.
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletFL
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Fraud or scamOR
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedVA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletUT
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletCO
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedNY
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletTX
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedCA
Outcome: Closed with explanationTimely response
Credit card· Closing your accountDE
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedFL
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedCT
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Unexpected or other feesCO
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedNJ
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTN
Outcome: Closed with explanationTimely response
Checking or savings account· Opening an accountCA
Outcome: In progressTimely response
Checking or savings account· Opening an accountCA
Outcome: In progressTimely response
Checking or savings account· Opening an accountCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemAZ
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletNY
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletTX
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamTX
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedKS
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountTX
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemPA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedTX
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemPA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promised
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Other service problemCT
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problem
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedWA
Outcome: Closed with explanationTimely response
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