CFPB COMPLAINT DATABASE

Morgan Stanley & Co. LLC

1,300 real consumer complaints filed against Morgan Stanley & Co. LLC at the Consumer Financial Protection Bureau. 70 received relief from the company. 98% of responses were timely.

1,300

Complaints

44

Won monetary relief

5%

Relief rate

98%

Timely response

Most common issues

01Managing an account557
02Opening an account158
03Closing an account119
04Loan modification,collection,foreclosure112
05Loan servicing, payments, escrow account68
06Trouble during payment process41
07Account opening, closing, or management34
08Problem with a lender or other company charging your account31
09Struggling to pay mortgage23
10Application, originator, mortgage broker22

Top states filing

CA245FL121TX101NY92NJ57IL55GA47OH42PA39WA35

How others won relief

These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.

Aug 31, 2026Checking or savings account· Managing an accountCA

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Outcome: Closed with monetary reliefTimely response

Jul 24, 2026Checking or savings account· Opening an accountCA

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Outcome: Closed with monetary reliefTimely response

Jul 17, 2026Checking or savings account· Managing an accountCA

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Outcome: Closed with monetary reliefTimely response

Jul 13, 2026Checking or savings account· Managing an accountIA

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Outcome: Closed with monetary reliefTimely response

Jul 1, 2026Checking or savings account· Problem with a lender or other company charging your accountTX

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Outcome: Closed with monetary reliefTimely response

Recent complaints

The 30 most recent complaints against Morgan Stanley & Co. LLC where the consumer chose to publish their narrative.

Oct 16, 2026Checking or savings account· Opening an accountMA

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Outcome: In progressTimely response

Oct 16, 2026Checking or savings account· Managing an accountMO

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Outcome: Closed with explanationTimely response

Oct 15, 2026Checking or savings account· Managing an accountVA

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Outcome: Closed with explanationTimely response

Oct 15, 2026Checking or savings account· Managing an accountCA

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Outcome: Closed with explanationTimely response

Oct 14, 2026Checking or savings account· Closing an accountCA

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Outcome: In progressTimely response

Oct 4, 2026Checking or savings account· Problem with a lender or other company charging your accountFL

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Outcome: Closed with explanationTimely response

Oct 14, 2026Checking or savings account· Managing an accountOH

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Outcome: Closed with explanationTimely response

Oct 13, 2026Checking or savings account· Problem with a lender or other company charging your accountTX

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Outcome: Closed with explanationTimely response

Oct 13, 2026Checking or savings account· Opening an accountNJ

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Outcome: In progressTimely response

Oct 13, 2026Checking or savings account· Managing an accountIL

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Outcome: In progressTimely response

Oct 13, 2026Checking or savings account· Closing an accountTX

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Outcome: Closed with explanationLate response

Oct 13, 2026Money transfer, virtual currency, or money service· Fraud or scamSC

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Outcome: Closed with explanationTimely response

Oct 9, 2026Checking or savings account· Managing an accountNV

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Outcome: Closed with explanationTimely response

Oct 9, 2026Checking or savings account· Managing an accountGA

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Outcome: Closed with explanationTimely response

Oct 9, 2026Checking or savings account· Closing an accountOK

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Outcome: Closed with explanationTimely response

Oct 8, 2026Checking or savings account· Managing an accountMI

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Outcome: Closed with explanationTimely response

Oct 7, 2026Mortgage· Trouble during payment processCT

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Outcome: Closed with explanationTimely response

Oct 6, 2026Checking or savings account· Managing an accountGA

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Outcome: Closed with explanationTimely response

Oct 5, 2026Checking or savings account· Managing an accountCA

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Outcome: Closed with explanationTimely response

Oct 5, 2026Checking or savings account· Problem with a lender or other company charging your accountTX

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Outcome: Closed with explanationTimely response

Oct 2, 2026Checking or savings account· Managing an accountCA

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Outcome: Closed with explanationTimely response

Oct 1, 2026Checking or savings account· Managing an accountWI

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Outcome: Closed with explanationTimely response

Sep 30, 2026Checking or savings account· Managing an accountCO

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Outcome: Closed with explanationTimely response

Sep 21, 2026Checking or savings account· Managing an accountGA

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Outcome: Closed with explanationTimely response

Sep 30, 2026Checking or savings account· Closing an accountMO

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Outcome: Closed with explanationTimely response

Sep 29, 2026Checking or savings account· Managing an accountNV

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Outcome: Closed with explanationTimely response

Sep 29, 2026Checking or savings account· Opening an accountAZ

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Outcome: Closed with explanationTimely response

Sep 29, 2026Checking or savings account· Managing an accountVA

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Outcome: Closed with explanationTimely response

Sep 28, 2026Checking or savings account· Managing an accountCA

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Outcome: Closed with explanationTimely response

Sep 24, 2026Checking or savings account· Managing an accountCA

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Outcome: Closed with explanationTimely response

Same thing happen to you?

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