Mortgage· Trouble during payment processDC
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Mr. Cooper
15,430 real consumer complaints filed against Mr. Cooper at the Consumer Financial Protection Bureau. 36 received relief from the company. 100% of responses were timely.
15,430
Complaints
30
Won monetary relief
<1%
Relief rate
>99%
Timely response
Most common issues
- 01Trouble during payment process7,819
- 02Struggling to pay mortgage3,536
- 03Incorrect information on your report1,183
- 04Applying for a mortgage or refinancing an existing mortgage890
- 05Closing on a mortgage584
- 06Problem with a credit reporting company's investigation into an existing problem312
- 07Problem with a company's investigation into an existing problem258
- 08Improper use of your report228
- 09Attempts to collect debt not owed180
- 10Took or threatened to take negative or legal action88
Top states filing
CA2,166FL1,696TX1,234NY807GA746NJ661IL647PA604MD469VA424
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Recent complaints
The 30 most recent complaints against Mr. Cooper where the consumer chose to publish their narrative.
Mortgage· Trouble during payment processCA
Outcome: Closed with explanationTimely response
Mortgage· Closing on a mortgagePA
Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsMD
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processPA
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedAZ
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processPA
Outcome: Closed with explanationTimely response
Debt collection· Took or threatened to take negative or legal actionCA
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processNE
Outcome: Closed with explanationTimely response
Mortgage· Incorrect information on your reportTN
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageMI
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageGA
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processNJ
Outcome: Closed with explanationTimely response
Mortgage· Incorrect information on your reportFL
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageCA
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageOR
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgagePA
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processVA
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processIL
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportIL
Outcome: Closed with explanationTimely response
Mortgage· Incorrect information on your reportGA
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageNJ
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processNJ
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportAZ
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processFL
Outcome: Closed with explanationTimely response
Mortgage· Incorrect information on your reportKS
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processMO
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processCT
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processVA
Outcome: Closed with explanationTimely response
Same thing happen to you?
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