Debt collection· Took or threatened to take negative or legal actionVA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Navy Federal
50,403 real consumer complaints filed against Navy Federal at the Consumer Financial Protection Bureau. 10,078 received relief from the company. 100% of responses were timely.
50,403
Complaints
3,230
Won monetary relief
20%
Relief rate
>99%
Timely response
Most common issues
- 01Problem caused by your funds being low9,165
- 02Managing an account7,812
- 03Incorrect information on your report6,104
- 04Improper use of your report3,909
- 05Attempts to collect debt not owed2,098
- 06Problem with a lender or other company charging your account1,848
- 07Problem with a purchase shown on your statement1,660
- 08Problem with a company's investigation into an existing problem1,606
- 09Took or threatened to take negative or legal action1,087
- 10Closing an account1,055
Top states filing
GA6,305TX5,826FL5,375CA4,221VA3,269MD2,891NC2,547SC1,868IL1,620PA1,390
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Checking or savings account· Managing an accountVA
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem caused by your funds being lowFL
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem caused by your funds being lowGA
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem caused by your funds being lowTX
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against Navy Federal where the consumer chose to publish their narrative.
Checking or savings account· Problem with a lender or other company charging your accountPA
Outcome: In progressTimely response
Vehicle loan or lease· Problems at the end of the loan or leaseNC
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Improper use of your reportMD
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportTN
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportPA
Outcome: In progressTimely response
Checking or savings account· Problem caused by your funds being lowTX
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Improper use of your reportCA
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementNC
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL
Outcome: In progressTimely response
Vehicle loan or lease· Managing the loan or leaseLA
Outcome: In progressTimely response
Checking or savings account· Managing an accountMD
Outcome: In progressTimely response
Checking or savings account· Problem caused by your funds being lowVA
Outcome: In progressTimely response
Checking or savings account· Opening an accountFL
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemGA
Outcome: In progressTimely response
Checking or savings account· Managing an accountTX
Outcome: In progressTimely response
Checking or savings account· Managing an accountCA
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportMS
Outcome: In progressTimely response
Checking or savings account· Managing an accountMI
Outcome: In progressTimely response
Checking or savings account· Problem with a lender or other company charging your accountVA
Outcome: In progressTimely response
Checking or savings account· Managing an accountNC
Outcome: In progressTimely response
Checking or savings account· Problem with a lender or other company charging your accountCA
Outcome: In progressTimely response
Checking or savings account· Managing an accountTX
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportGA
Outcome: In progressTimely response
Checking or savings account· Managing an accountGA
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementIL
Outcome: In progressTimely response
Checking or savings account· Managing an accountMD
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementTX
Outcome: In progressTimely response
Credit card· Closing your accountAZ
Outcome: In progressTimely response
Checking or savings account· Problem with a lender or other company charging your accountMO
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementFL
Outcome: In progressTimely response
Same thing happen to you?
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