Netspend Corporation

I can provide emails and paper trials but skylight card pay card violated the card policy and they wouldnt call me back after this was confirmed

This complaint is being filed regarding a direct, systemic violation of Regulation XXXX ( Electronic Fund Transfers Act ) error resolution procedures, intentional system ledger manipulation, and XXXX violations by Netspend Corporation. I initiated a formal dispute regarding unauthorized/erroneous activity on my account involving {$1000.00}. Netspend had a strict statutory deadline under federal law to investigate and resolve this dispute. They completely missed their regulatory window. The dispute deadline was XX/XX/year> and they attempted to backdate the decision as if it was decided the previous day XX/XX/year> after the business day closed on XX/XX/year> after business hours around XXXX EST. I have in my possession, unedited screenshots of their consumer banking interface and dispute status at the close of the business day XXXX, XXXX XXXX Instead of complying with federal mandates upon missing the deadline, Netspend attempted to manipulate their system logs to cover the breach.…

On or around XX/XX/XXXX XXXX XX/XX/year>, I purchased a PLAYCARD prepaid debit card with a {$500.00} cash deposit. As I tried to enroll and activate an account for online access I was unable to successfully do so and the website provided a number to call for assistance. When I called, I spoke with a customer service agent and provided all my information but we were unable to activate the online access account. So then he advised me that I would be receiving a refund check within a few days in the mail. When I received the check, the payee name was " XXXX XXXX ''. I wasn't able to cash the check because of that reason. When I called to try and fix this problem they asked for pictures of the front/back of check, front/back of prepaid card, receipt of the purchase, State issued Identification card , Social Security Card, and a utility bill for proof of address.…

b"Check XXXX since XXXX never received my income to pay my rent. Very hurt irritated paying the late fee. I been calling since XXXX XXXX regarding this issue. Keep prolonged the date on when I'm going to receive it.. Netspend XXXX account please call me at XXXX XXXX XXXX thank u."

I reported unauthorized Visa debit card transactions on XX/XX/year> Subject : Dispute Claim Confirmation Account Number : ending in XXXX Claim Date : XX/XX/year> Claim Number : XXXX Claim Amount : {$1500.00} to Netspend. The dispute was accepted, but I have not received a clear update on the investigation status or stage of review. but I have not received a clear or consistent explanation of the investigation status, stage of review, or resolution timeline. I have received conflicting instructions regarding dispute requirements. In one communication, I was told that written notice within 20 days was required to be eligible for provisional credit. In a later communication, this requirement was not mentioned, and it was indicated that submitting the dispute online was sufficient. This inconsistency has created confusion regarding what procedural requirements apply to my case.…

I am filing this complaint against XXXX, XXXX, and its third-party program managers, Netspend and XXXX, for a severe violation of my consumer rights under Electronic Fund Transfer Act ( EFTA ) / Regulation E guidelines following an incident of identity theft. On XX/XX/year>. I noticed unauthorized, suspicious activity on my account totaling {$9500.00}, these funds was stolen from my account in the middle of the night while i was asleep, all of these were random international charges from random international countries simultaneously and completely drained my account, i live in XXXX and somehow netspend allowed all these charges to go through. I immediately locked my card when I woke up and noticed it, disputed the transactions immediately and contacted customer service to report these fraudulent transactions.…

Netspend closed my account with no explanation and HAS NOT RETURNED MY {$4100.00} IN FUNDS. I just randomly got an email one day and they email said my account was closed. I called on XX/XX/XXXX and asked them to overnight my funds to me via check and they never did so. I want damages, my account to be re-opened, and my funds to be mailed to me in an overnight check immediately.

On XX/XX/XXXX a direct deposit is suppose to be posted into my account at open of business day every other months on- gong to date I have been getting delays in my funds from XXXX being post dated and released i have bee. in constant contact with Netspend regarding this same issue almost every other month now, XXXX funds are sent to folks financial institutions 30 days in advance therefore while I sit here and go without food in my stomach my funds are not being post dated like I know others who have this netspend is

I am a disaster victim my home recently burned down and I am currently living in my car with my children. I loaded {$500.00} of my own money onto a NetSpend prepaid card ( issued by XXXX, XXXX. ), and NetSpend is refusing to release access to those funds. NetSpend is demanding a photo of my physical Social Security card as the only acceptable form of identity verification. I have offered multiple legally compliant alternatives under the federal Customer Identification Program ( CIP ) rules, including : My Social Security number provided verbally A government-issued photo ID My date of birth and prior address before the fire Documentation of my disaster status NetSpend has refused all of these alternatives. I have called NetSpend customer service three separate times. On one call, after I asked to be transferred to a supervisor, the call was disconnected before the transfer was completed. On another call, I was again refused alternatives and refused escalation.…

I am filing this complaint regarding Netspend 's handling of a dispute involving a cancelled purchase and a refund that was never credited to my account. XXXX XXXX XXXX XXXX I reached out to Netspend to inquire about stopping two pending transactions totalling {$880.00}, which I cancelled shortly after the purchase because I realized the online stores description of the XXXX was contradictory and I was not comfortable with the purchase. I was unable to establish contact with the merchant ( XXXX XXXX ) promptly. Although they offered a live chat option that showed they were online and asked how they could help, they would not respond to anything I asked. After several attempts, realizing it was non-functional, with no phone number provided, email remained the sole method of communication. I emailed the merchant to inform them that I needed to cancel the transaction.…

I am submitting this complaint because my prior CFPB complaint regarding this matter was closed after NetSpend provided a response, but the underlying issue remains unresolved. This matter involves disputes related to two separate merchants : XXXX and XXXX XXXX XXXX. Both merchants independently confirmed that chargeback/refund recovery activity occurred on XX/XX/year> and XX/XX/year>. I have provided documentation supporting these statements. Since filing my original complaint, NetSpend has repeatedly provided inconsistent and contradictory information regarding the status of these funds. Specifically : NetSpend representatives have stated that no funds were received. At the same time, NetSpend continues to state that a chargeback investigation remains active. NetSpend has failed to explain how two separate merchants can independently confirm recovery activity while NetSpend maintains that no funds were received.…

XXXX XXXX XXXX took {$1100.00} from my father 's account on XX/XX/year>. The {$1100.00} was the amount of my father 's Social Security check for XX/XX/year>. The Social Security Administration stated that because my father died on XX/XX/year>, they were not going to take his {$1100.00} back for XX/XX/year>. It could be used for funeral expenses. However, XXXX XXXX took my father 's {$1100.00} on XX/XX/year>. And Social Security Administration stated that the {$1100.00} was not returned to them. Therefore, XXXX XXXX Nestspend owes me {$1100.00}. I am filing a claim for theft with the US Social Security Administration if Netspend does not refund the {$1100.00} that is what my attorney has instructed me to do against XXXX XXXX Netspend. I have contacted XXXX XXXX ; at XXXX XXXX XXXX XXXX approximately 15 times and he has never answered the phone or returned any of my messages. All of the customer representatives can barely speak english or comprehend the situation.…

I have two accounts at Netspend Bank. one is my direct deposit account the other is a typical debit account. i rerurned a guitar amplifier to a seller then i got confirmation it arrives and he sent an email proving he returned the money. Netspend bank sent me a replacement debit account fir that debit account ending in last four numbers XXXX i called the bank to schedule another replacement card sonce the one originally sent was returned for an incomplete addres. i called to have another card sent and they told me XXXX cents was in the account in soite of the fact XXXX was returned. i have had false info about my account balance for over a year and suspect they are lying. they have shorted my money as is evident in four previous complaints. im broke have XXXX in my XXXX and XXXX and their banking activity ha caused XXXX problems for over a year. i want my money.

I opened Netspend checking account with promotional bonus of {$200.00} on XX/XX/XXXX and I have made sure that I completed all the requirements to receive the bonus but I didn't receive anything yet after 60 days that it stated. Terms was but this deal got extended, it was saying promotional period XXXX and XX/XX/XXXX. But I called the customer support and was told they didn't know anything about it or they said the promotion was starting from XX/XX/XXXX but actually it was extended after XXXX so I believe the promotion is running year long till now. The {$100.00} offer is valid through XX/XX/XXXX. * To qualify for this offer, ( XXXX ) you must acquire a new Netspend XXXX Account, register the Account, and pass required identity verification between XX/XX/XXXX and XX/XX/XXXX, and ( XXXX ) enroll in Direct Deposit and receive Direct Deposits ( excludes XXXX transfers, XXXX, and Tax Refunds ) totaling {$400.00} or more within 60 days of acquiring the account.…

I opened Netspend checking account with promotional bonus of {$200.00} on XX/XX/XXXX and I have made sure that I completed all the requirements to receive the bonus but I didn't receive anything yet after 60 days that it stated. Terms was but this deal got extended, it was saying promotional period XXXX and XX/XX/XXXX. But I called the customer support and was told they didn't know anything about it or they said the promotion was starting from XX/XX/XXXX but actually it was extended after XXXX so I believe the promotion is running year long till now. The {$100.00} offer is valid through XX/XX/XXXX. * To qualify for this offer, ( XXXX ) you must acquire a new Netspend XXXX Account, register the Account, and pass required identity verification between XX/XX/XXXX and XX/XX/XXXX, and ( XXXX ) enroll in Direct Deposit and receive Direct Deposits ( excludes XXXX transfers, XXXX, and Tax Refunds ) totaling {$400.00} or more within 60 days of acquiring the account.…

XX/XX/year> I got a amount of XXXX on my income taxes and the same day I got my money Netspend took my money they open the account back and took it again in the same day I just want my money off the account never got no updates or anything about my money my account got closed with my money still in there

On XX/XX/XXXX my XXXX XXXX account was closed with a balance of {$1900.00}. I have called regarding the refund on XX/XX/XXXX, XXXX, as well as on XX/XX/XXXX, XXXX, XXXX, and XXXX. Call on XX/XX/XXXX was the 1st time I spoke with a supervisor who said I would get a callback regarding my refund. Upon receiving no return call, I contacted the Netspend customer service line again on XX/XX/XXXX for them to try to have me on mute for most of the hour the call lasted. After I refused to disconnect, they claimed to send me to a supervisor who stated they are sending a follow up but refused to give an update, confirmation email, or estimated date of when I am to get my refund.

My old XXXX account was closed by new owners. Now netspend. Supposed to receive my account balance via check. XXXX months later and being given the run around i have not received my check. Made multiple calls. Tried to speak to a XXXX and hung up on. They lie and steal and are fraudulent.

I was getting a lot of fees from Netspend regarding my prepaid card. They only took all these fees out some of the time. When I brought this to their attention, they said it was a part of their terms and conditions. I told them they were not a part of their terms and conditions when I signed up for the card. They just kept reiterating it was a part of their terms and conditions without showing me for a fact that they were. They took over {$100.00} out of my account in XXXX month ( the month of XX/XX/year> ) and then told me the times they didn't take the fees were only when there wasn't enough money to take the fees, but still allowed the money to go through or transfer to another account of mine. So I asked them if they get to choose when they take the charges ; they don't actually have to take them, and they basically said, " That's neither here nor there ''

My husband who was a US citizen living in the XXXX, died on the XXXX XX/XX/year>. He has an XXXX XXXX ( Netspend ) account to receive a US pension in dollars which he then used when he visited the US. On the XXXX XXXX, I informed Netspend customer service about his death and provided a death certificate. They didn't freeze his account and I sent several emails and made a phone call in XXXX and was told the issue was sent to their legal dept. I recently checked his account and nearly a XXXX dollars was withdrawn from a hotel booking in the US ( my husband was due to go over to US ). If they had frozen the account this wouldn't have happened. As his widow, I am being made beneficiary of my husband 's pensions so the money in the account is legally mine.…

I filed a dispute for fraudulent charges on my account. There are several credit debit and transfer transactions on my account. Im not sure how or when my account was hacked. I Have ordered several cards that I still havent received. I dont know if someone is stealing my mail or what. the dispute claim numbers are : XXXX and XXXX. As i stated i did not initiate or benefit from these transactions and transfers in any way. I wanted to use this bank to build up a savings and these are the problems i was warned about when it comes to these types of banks.

I opened the account on XX/XX/XXXX and met all the requirements to get the {$100.00} bonus. One of the requirements was to have a Direct deposit of {$400.00} in 60 days. I completed that on XX/XX/XXXX and kept that for more than 90 days until today XX/XX/XXXX. But they have not issued me the {$100.00} bonus yet. I was supposed to get that {$100.00} bonus by XX/XX/XXXX. I have reached out to them multiple times. One time they said that they would give me the bonus by XX/XX/XXXX but they did not provide that. I reached to them again today on XX/XX/XXXX and they are saying that I needed to 3 direct deposits instead of one direct deposit which is not mentioned anywhere. In summary, they are trying to deny me the {$100.00} bonus. They have a history of doing this with other account holders as well.

On Friday, I purchased a prepaid Netspend card from a retail store and paid {$77.00} at the register. I attempted to activate the card the same day and again over the following days through both the automated phone system and the online activation portal. Each attempt failed, and I received an invalid card number error message. I checked the packaging and receipt, and there is no usable card number printed on the receipt that would allow activation or verification. Because of this, I was unable to complete activation or access any funds loaded onto the card. From Friday through today, I made multiple attempts to resolve the issue using the available activation methods, but the card remains inactive and unusable. I am requesting assistance to either properly activate the card or resolve the issue so the funds can be accessed. No successful activation or transactions have occurred to date, and the issue remains unresolved.

I am filing a formal complaint against the bank Netspend Corporation and their issuing bank partner, XXXX, XXXX, for a violation of federal consumer protection regulations regarding a billing error dispute under XXXX XXXX I disputed a XXXX debit card charge for defective merchandise. I provided the bank with immediate photographic proof of the defect and written documentation of the merchant 's ( XXXX ) refusal to refund me. The bank denied my claim solely because the merchant 'verified the purchase. ' Under XXXX network rules, verifying a purchase does not disprove a product defect. The bank accepted an irrelevant defense, ignored my regulatory evidence, and mishandled my claim. I request that this case be manually reviewed by a compliance supervisor and my funds restored. This claim was made on XX/XX/year> and the denial notice was sent on XX/XX/year>. This claim is in the amount of XXXX

XXXX XXXX {$2000.00} put on netspend card when I went to activate card they said I needed to verify who I was so I sent in copy of license and I called them back I was told they put a block on my card, I tried for XXXX weeks to get my money back to no avail. I have several times over the last XXXX years called and emailed them still not able to get my money. Finally on XX/XX/XXXX they agreed to send me a check for {$1900.00} which I was to receive by the XX/XX/XXXX when I didn't get it I called again and they are claiming they sent it to the wrong address. And now they say they are escalating the case so it will be another few weeks. I can't go that long I will be homeless

I am filing this complaint regarding the unacceptable handling of funds on my Netspend card account. Netspend has placed a flag on my card and is currently holding {$100.00} that rightfully belongs to me. Despite the fact that this is my card and my account, I have been unable to access my funds or receive a satisfactory explanation for the delay.

Net Spend told me identity verification is no longer an option, leaving me with no legal way to recover my own money. Net Spend is withholding over {$3900.00} in legitimate earned income, refuses to verify my identity, and requires an impossible condition to release my funds. Net Spend closed my prepaid account on XX/XX/2024 while it contained a positive balance of over {$7000.00}. They sent back a few transactions to two of the depositors which left the remaining positive balance at a little over {$3900.00}. I am a 1099 iXXXX XXXX XXXXXXXX. My deposits came from legitimate companies including XXXX XXXX and XXXX XXXX for work I did as XXXX XXXX XXXX working XXXX XXXXXXXX after Hurricane Helene. All deposits were legitimate, verified, and accepted by Net Spend before accepting transaction and posting into the account. No depositor is disputing the transactions, claimed fraud, or indicated the deposits were made in error.…

No action has been taken by netspend i was receiving unemployment and I lost my card I called ordered a new one the person on the phone told me I had a balance of about XXXX XXXX I can't remember the exact amount when I got my card i activated it and it said XXXX balance I went back in forth for months no one knows anything then they closed out my account saying I was committing fraud!!!!! I want my money they have done this alot of times before to alo t of people this is illegal unfair low down XXXX XXXX XXXX disrespectful

I received a debit card tht said it was supposed to have funds from a third party deposited into my account but I have received multiple cards and I can never figure out how its supposed to be received it says its funds deposited on the card but its never been deposited

I purchased a computer from XXXX and returned it. XXXX confirmed in writing that a refund was issued. The refund never posted to my XXXX XXXX account. I filed a dispute with XXXX XXXX ( Claim # XXXX ) for a billing error under Regulation E : a refund that was not properly posted. XXXX XXXX denied my claim and reversed my provisional credit without reviewing the refund confirmation email I provided. XXXX XXXX relied solely on the merchants generic transaction valid response and did not investigate the return or the refund. Their denial letter used unauthorizedtransaction language ( an authorized person benefited from the transaction ), even though my claim was not for fraud. I requested the documents used in the investigation, and XXXX XXXX repeated the same generic denial without addressing the conflicting information or providing evidence.…