CFPB COMPLAINT DATABASE

Optum Bank, Inc.

915 real consumer complaints filed against Optum Bank, Inc. at the Consumer Financial Protection Bureau. 14 received relief from the company. 98% of responses were timely.

915
Complaints
14
Won monetary relief
2%
Relief rate
98%
Timely response

Most common issues

  1. 01Managing an account537
  2. 02Closing an account98
  3. 03Problem with a lender or other company charging your account37
  4. 04Other transaction problem28
  5. 05Trouble using the card20
  6. 06Problem caused by your funds being low19
  7. 07Problem with a purchase or transfer17
  8. 08Money was not available when promised15
  9. 09Problem getting a card or closing an account13
  10. 10Problem with a purchase shown on your statement13

Top states filing

CA104TX91NY55FL49IL46CO44MD41AZ35GA35MN33

Recent complaints

The 30 most recent complaints against Optum Bank, Inc. where the consumer chose to publish their narrative.

Money transfer, virtual currency, or money service· Money was not available when promisedCA

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountVA

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Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportSC

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Outcome: In progressTimely response
Checking or savings account· Managing an accountIL

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Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountOH

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Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountTX

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Outcome: In progressTimely response
Checking or savings account· Closing an accountVA

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountWA

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Outcome: Closed with explanationTimely response
Prepaid card· Unexpected or other feesTN

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Charged fees or interest you didn't expectCA

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNC

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Outcome: Closed with explanationTimely response
Credit card· Trouble using your cardCO

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Outcome: Closed with explanationTimely response
Prepaid card· Trouble using the cardMN

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTX

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountKY

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Outcome: Closed with explanationTimely response
Prepaid card· Trouble using the cardNY

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem with additional add-on products or servicesCO

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountVA

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountCA

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountFL

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Getting the loanNY

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTX

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTX

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Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountTN

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTN

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Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountNC

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Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountTN

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountVA

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Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedIL

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Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountME

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Outcome: Closed with explanationTimely response

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