Paramount GR Holdings, LLC

on XX/XX/year> a solar salesman from XXXX XXXX ( now out of business files bankruptcy with over XXXX XXXX dollars in assets ) used very deceitful and pressure/predatory sales tactics making many ( later discovered ) false promises to acquire a solar installation on our primary residence. knowing i am a XXXX veteran and even stated more than once on a fixed income, the salesman out right lied and hid true cost and information from us that was not discovered until years later upon attempting to list our home for sale. damage was done to the roof, runoff that caused foundation issues and inconsistent performance from the solar panels themselves all with no company left to honor a lifetime warranty. we later learned of the holder rule/act and discovered that the lenders who profit the most like goodleap loan pal actually train the installers to use these tactics in attempts to maximize revenue for the lenders and a shield to blame it all on the installers.

I have a GoodLeap LLC XXXX loan ( Proposal ID : XXXX ) for {$18000.00} with monthly payments of {$120.00} over 30 years totaling {$45000.00}. The loan was arranged by XXXX XXXX XXXX XXXX ( MD License No. XXXX ) to finance a XXXX kW solar panel system at my home at XXXX XXXX XXXX, XXXX XXXX, MD XXXX. XXXX claimed my annual electricity usage was XXXX kWh and used that figure to design and size my solar system. My official XXXX interval meter data downloaded directly from XXXX XXXX XXXX XXXX for account number XXXX shows my actual annual usage is XXXX kWh in XXXX and XXXX kWh in XXXX. XXXX understated my usage by 236 % to 516 %. My home has electric heating the single largest driver of electricity consumption which XXXX completely ignored when designing the system. The XXXX kW system installed can produce a maximum of XXXX kWh per year covering only 25.5 % of my actual annual usage. Even at perfect performance, the maximum monthly savings would be {$70.00}.…

GoodLeap has extremely predatory loan rates and sign up tactics when consumers are at risk and vulnerable. GoodLeap focuses on home improvement loans, in my case a loan for a new furnace ( as ours quit in XXXX degree weather with a premie newborn in the house and raising carbon monoxide levels ). The loan was the only option financially for us. Two years paying ( {$200.00} ) monthly on this loan and it hasnt even cut {$100.00} off the principal, thats insane. So, now I am dealt with paying off the total amount, with sunk payment of two years. Theyre doing this to people who need their houses fixed to live, prying on vulnerable people. Its just not right.

In XX/XX/XXXX, I entered into a {$53000.00} installment loan with GoodLeap, LLC ( Loan Agreement Number : XXXX ) through XXXX XXXX XXXX for solar panel installation at my residence. The loan term is 20 years at 5.99 % APR. The loan contained a two-tier payment structure that was not clearly explained to me at the time of signing. My initial payment was {$280.00} for the first 18 months. I was not adequately informed that unless I made an additional lump sum payment equal to 30 % of my loan balance ( {$16000.00} ) by XX/XX/XXXX, my payment would increase and the loan would re-amortize causing the vast majority of payments to go toward interest rather than principal. After nearly 2 years of payments totaling over {$10000.00}, only approximately {$2000.00} has been applied to my principal balance. The loan was presented by a XXXX sales representative on an XXXX at my home with little time to review the terms before signing.…

In XXXX XXXX XXXX XXXX XXXX rep showed up to my house. And we talked about XXXX and he guaranteed a rebate of {$10000.00}, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX None was done or received. I never signed with GoodLeap and it's misspelled. I have told GoodLeap and they continue to say they confirmed it and it's not even close. I have sent a demand letter and they have did a {$98000.00} and still going up as a charge off. It has destroyed my credit and has caused embarrassment. Also was told no utility bill. I told them over a year ago I was going to be charging them storage fee. XXXX rep also only paid for the insurance to start and no other payment was made to the insurance. XXXX was supposed to pay for.Goodleap is responsible for all XXXX promised. Holder rule

I submitted a formal dispute regarding inaccurate and materially misleading credit reporting connected to financial hardship caused during a government investigation in which I was ultimately found not guilty. The issue did not only affect vehicle loans or leases, but also impacted my overall financial profile, including credit cards, loans, and other accounts due to the seizure of financial assets and resulting financial constraints. I provided supporting court records, protective order documentation, and evidence of the circumstances involved. Despite this, the company issued a generic response without addressing the evidence submitted or explaining how the accounts were verified. They also failed to provide the requested method of verification, including records reviewed and parties contacted. I am requesting a proper reinvestigation, disclosure of verification methods used, and deletion of inaccurate or unverifiable negative reporting under the Fair Credit Reporting Act.

Previous CFPB Complaint Reference : XXXX ( filed ~May XXXX, XXXX ) Narrative / Description of Complaint I am filing this follow-up complaint against XXXX & XXXX Technologies, XXXX XXXX XXXX XXXX for XXXX violations related to my solar loan originally originated with LoanPal/XXXX Key Facts : On XX/XX/XXXX, I entered a Loan Agreement with LoanPal, XXXX for {$49000.00} at a fixed interest rate of 2.99 % ( see attached Loan Agreement ). A XXXX XXXX XXXX ( # XXXX ) was filed on the solar equipment only ( attached ). Payments were made via autopay through XX/XX/XXXX with no prior missed payments. Servicing was allegedly transferred around XX/XX/XXXX to XXXX. I received no proper notice of the transfer. Specific Violations by SST : Insufficient Debt Validation SST has provided only weak, incomplete documentation ( a one-page transaction history and the original LoanPal agreement ). They have refused to provide : Full chain-of-title / assignment documents from LoanPal XXXX XXXX.…

My Property at XXXX XXXX XXXX XXXX XXXX XXXX XXXX had solar panel loan under the account, number ( XXXX ) from Goodleap. I was offered a negotiated settlement of {$9300.00} on XXXX XXXX XXXX The following payments were deducted from my checking account by Goodleap towards the agreed settlement amount ; XXXX {$1500.00} XXXX {$520.00} XXXX {$520.00} XXXX {$520.00} XXXX {$520.00} XXXX {$520.00} I sold my property property and authorized XXXX XXXX XXXX XXXX XXXX. to pay off the remaining settlement amount. Goodleap refused to apply the above payment s to the agreed settlement amount of {$9300.00} and sent a letter dated XXXX showing the original agreed amount, without applying the above payments. I called Goodleap and they confirmed on a recorded conversation that the amount paid in excess of the agreed settlement amount of {$9300.00} would be refunded to me by check.…

Summary of complaint : In XX/XX/XXXX, I financed a solar installation through GoodLeap for approximately {$28000.00}. GoodLeap disbursed the funds directly to the installer. The installer never completed the installation. There was never a final inspection or permit closure with the XXXX XXXX XXXXXXXX- the permit approved on XX/XX/XXXX remains open/expired due to non-performance. The system is not operational and I have not received the equipment I paid for. I contacted the installer multiple times with no response. On XX/XX/XXXX, I sent a certified mail dispute letter to GoodLeap explaining the situation and requesting cancellation of the loan and refund. GoodLeap replied with a generic email stating I should contact the installer. The installer is no longer responsive and appears to no longer be operating. I am currently paying a loan for equipment I do not have and service that was never provided. The XXXXXXXX XXXX XXXXXXXX permit status confirms no work was completed.…

Demand for Loan Rescission : Predatory Oversizing, Failure to Deliver a Functioning Asset, Undisclosed Dealer Fees, and Deceptive Credit Reporting by GoodLeap, LLC I am filing this formal complaint against GoodLeap, LLC regarding two solar installment loans originated in XXXX and XXXX through their authorized dealer and installer, XXXX XXXX, XXXX ( XXXX XXXX ). I am demanding the immediate rescission of my XXXX loan due to extreme predatory sales practices and the failure of their dealer to deliver a functioning product. Furthermore, I am contesting GoodLeap 's deceptive credit reporting and lack of transparent fee disclosures across both accounts.…

We have just purchased a new home, closing on XX/XX/XXXX. The loan was ready by XX/XX/XXXX, but we were waiting for the solar company to complete their loan transfer documentation. They made multiple, intentional mistakes to get us into different loan types. Eventually, people from the escrow company, real estate agents, and their supervisors intervened to correct the documents. After closing, I received emails from the solar company asking me to sign new XXXX documents ( which I did not ), as they were trying to change the loan amount and interest rates. We received a demand for the first payment on XX/XX/XXXX for {$110.00} ( incorrectly, as it should have been {$98.00} ). The date and amount were both wrong. I recently received a statement with a due date of XX/XX/XXXX for {$230.00}, even though I already paid the first month. I am trying to get them to correct their paperwork/statement, but they are not acknowledging receipt of the first payment.

Company : GoodLeap LLC ( XXXX XXXX ) Related Installer/Seller : XXXX XXXX XXXX ( bankrupt XXXX ) Product : Residential solar loan I am submitting this complaint regarding a solar financing agreement originated through GoodLeap in XXXX with a solar installation sold by XXXX XXXX XXXX XXXX We signed the contract in XX/XX/XXXX, XXXX the system was installed in XX/XX/XXXX. The sale occurred through a home appointment with a salesperson representing XXXX XXXX XXXX. At the time of sale, our household was in a financially vulnerable situation. My spouse was receiving approximately {$300.00} per week in unemployment benefits, and we were enrolled in XXXX XXXX XXXX. The sales presentation was primarily verbal, with limited digital visuals shown on an XXXX. We were told the system would be appropriately sized for our home and that it would effectively power the home and significantly reduce or offset our electricity usage.…

In XX/XX/XXXX, my wife XXXX and I signed a XXXX XXXX XXXX XXXX XXXX with XXXX XXXX XXXX to install a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, financed through LoanPal ( now GoodLeap, LLC ), Account No. XXXX. Total loan : {$47000.00}. Current balance : {$41000.00}. Monthly payment : {$320.00}. ORAL MISREPRESENTATION : XXXX XXXX XXXX XXXX XXXX XXXXXXXX promised us our only XXXX XXXX expense would be a XXXX XXXXXXXX connection fee. Our bills have been {$300.00} XXXX XXXX per month since the system went live. Our current bill is $ XXXX over XXXX what was promised. WRITTEN COMPLAINT IGNORED : On XX/XX/XXXX, I emailed XXXX XXXX in writing reporting that panels were not producing and XXXX XXXX bills were over {$300.00} XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX responded confirming receipt and promising follow-up. No resolution was ever provided. XXXX then went out of business.…

Business Name : GoodLeap, LLC Business Address : XXXX XXXX XXXX XXXX, XXXX, CA XXXX Installer Name : XXXX XXXX XXXXXXXX Description of Deceptive Practice : I am filing this complaint under the Texas Deceptive Trade Practices Act ( DTPA ) regarding a predatory solar loan ( Account # XXXX ). I was induced into these contracts by XXXX XXXX based on material misrepresentations. Specifically, I was promised that the solar systems would entirely eliminate my electric bill with XXXX XXXX XXXX. This representation was false. Despite the installation of a primary and a secondary system, I continue to receive significant utility bills in addition to the monthly loan payments to GoodLeap. The systems are functionally insufficient for the energy needs of my home and was fundamentally mis-sold. Furthermore, the installer XXXX XXXX have since ceased operations, leaving me with a defective, underperforming system and no recourse for warranty or maintenance support.…

Beginning on or around XX/XX/2026, I began receiving repeated collection-related phone calls associated with GoodLeap from numerous different telephone numbers, many of which appeared designed to mimic or rotate area codes in an effort to increase the likelihood that I would answer. My personal phone number uses a XXXX area code. During this period, I received multiple calls from various XXXX numbers, including but not limited to : - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX In addition to the XXXX numbers, I also received repeated calls from numerous other numbers and area codes, including : - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX - ( XXXX ) XXXX These calls occurred repeatedly, including multiple calls within the same day, over a payment that was only minimally late…

On XX/XX/year>, I entered into a {$49000.00} loan agreement ( Account # XXXX ) with GoodLeap, LLC to finance a solar and roofing installation by XXXX XXXX. The original XXXX XXXX XXXX included a XXXX workmanship and roof XXXX warranty. The installer, XXXX XXXX, failed to complete the installation, abandoned the project, and filed for Chapter 7 Bankruptcy on XX/XX/year>. Under the FTC Holder Rule, explicitly included in Section 14 of GoodLeap 's Loan Agreement, GoodLeap is subject to all claims and defenses I have against the seller. I formally disputed the debt with GoodLeap due to a material breach of contract and failure of consideration. Instead of canceling the loan, GoodLeap has engaged in the following unfair and deceptive practices : 1. Ignoring Federal Bankruptcy Directives : The Chapter 7 Trustee for XXXX XXXX explicitly instructed me not to allow unauthorized solar companies to touch the system without court approval.…

To Whom It May Concern, Re : Formal Dispute of Fraudulent Account Identity Theft / Failure to Properly Investigate ( FCRA & FDCPA Violations ) I am writing to formally dispute the continued reporting of a fraudulent account associated with Goodleap LLC that appears on my XXXX credit report. I have been disputing this matter since XX/XX/year>, and despite providing substantial evidence of identity theft, the account remains on my report. I have repeatedly requested verification of this alleged debt, including : The income information used at the time of application The identification documents allegedly provided Any supporting materials used to approve the loan Instead of supplying legitimate verification, Goodleap LLC has only provided an electronic contract containing a forged signature, which does not match my legal signature or the signature on my drivers license.…

This is concerning the payments on Solar Panels for 25 years. Said it would save me money and yet I pay out more than if I did not have the Solar Panels.

XXXX days ago I called and wanted the pay off figure. When I received it, it didn't match what I had in my records. I asked for a history of all the payments that I've given. She sent it to my email and it didn't have the running balances after each transaction that I made. I tried to explain to her that I sent in an {$850.00} payment extra for reducing my balance and it showed that they didn't apply that towards principle. They took interest out. There is still {$850.00} missing from the balance. I asked to talk to the XXXX and she was rude about being right. I called again today and asked for a running balance after each transaction. The Representative would not give it to me. I asked to talk to the XXXX and she said she won't give it to me either.

To Whom It May Concern, I am submitting a formal complaint regarding a residential solar installation and associated financing agreement that I entered into in XX/XX/2020. This complaint involves material misrepresentations made during the sales process that directly influenced my decision to proceed. Consumer Information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Companies Involved : XXXX XXXX XXXX XXXX XXXX : Loanpal ( now GoodLeap ) -- - Summary of Complaint During the sales process, I was explicitly informed by the salesperson that I would receive approximately {$15000.00} as a check from the IRS after filing my taxes. I was further instructed that this money should be applied toward the loan balance to prevent an increase in my monthly payments. This representation was false and misleading. After consulting with a CPA and reviewing IRS guidance, I learned that the federal solar incentive is a tax credit, not a guaranteed payment.…

I was solicited at my home by a solar sales company that represented a full solar system installation along with additional benefits, including replacement of my roof, a backup generator, and a bonus payment. I was also told the system would provide approximately a 110 % offset, meaning I would no longer have a meaningful electricity bill. During this process, I was guided through and completed a credit application for financing through LoanPal, which is now operating as GoodLeap. I understand that LoanPal later rebranded as GoodLeap, meaning this is the same company that originated my loan. None of the additional promised items were delivered. My roof was not replaced, I did not receive a generator, and no bonus payment was ever provided. The company that sold and installed the system is now unresponsive and appears to no longer be in business. Additionally, the solar system itself is not functioning properly.…

On XX/XX/year>, I entered an agreement with XXXX XXXX XXXX XXXX GoodLeap. XXXX XXXX is now in debunked, leaving no viable installer or service warranty fulfillment or corrective action actions. They represented that I would get government refunds through tax incentives and significantly offset the cost of the system which solar tax credits are nonrefundable and do not provide any financial benefit represented. The system has failed to perform as represented. My monthly payment is XXXX a month and even with my utilities on levelized billing XXXX paying {$100.00} a month monthly which is totaling approximately {$390.00} a month please see attachment of most recent bill of utilities. The financial burning is inconsistent with representation made during the sales process and demonstrates failure to deliver contracted value. XXXX also installed the solar system on a bad roof, then took almost a year to remove the solar system.…

We purchased solar panels through XXXX XXXX with the promise that the panels would produce which they have not. Its been four years and weve been paying a high electric bill and they refuse to fix the problem. We have XXXX solar panels that are not working and an inverter that needs to be replaced and they give me the runaround.

I am submitting a formal complaint regarding Goodleap 's failure to issue my refund and their continued withholding of funds without justification. I was promised a refund of {$270.00}, however, since XXXX, the company has neither processed the refund nor provided a clear resolution. Despite multiple attempts to contact them via email, I have received no meaningful response-only delays and vague promises. This prolonged withholding of my funds has caused financial stress, inconvenience, and emotional distress. the company has failed to act in good faith and has not met reasonable expectations for timely refund processing or customer service. I request the following actions : 1. Immediate release of my refund in the amount of {$270.00} 2. Compensation for the delay and financial harm caused by the prolonged withholding of funds 3. Investigation into the company 's handling of refund requests and customer complaints 4.…

I am the current legal owner of the property located at XXXX XXXX XXXXXXXX XXXX XXXX, FL XXXX, having acquired it via a foreclosure auction. The property is currently encumbered by a UCC-1 fixture filing ( solar system lien ) ( Loan ID : XXXX ) held by GoodLeap, LLC, which was signed by the previous owner. On XX/XX/year>, I submitted a formal settlement offer to GoodLeap, LLC to resolve this debt and clear the cloud on the title. Since that date, I have made multiple attempts to follow up. While the company has acknowledged receipt of the offer, they have remained completely non-responsive regarding an acceptance, rejection, or counter-offer. They have provided no timeline for a resolution despite nearly three months of waiting. This lack of responsiveness is professionally negligent and is causing significant financial hardship. Because the title is not clear, I am legally and financially unable to sell or rent the property.…

I am filing a complaint regarding a solar financing agreement with GoodLeap that is currently under active dispute. I was explicitly informed by a representative that billing would be paused and that my account would not be placed into default while this matter was under review. Despite this, I have received both written communication from collections and multiple collection calls. The underlying dispute involves : Property damage caused during installation Incomplete and substandard repair work Delays and unresolved issues A request for system removal that remains under escalation The continued collection activity directly contradicts prior assurances and is occurring while the dispute remains unresolved. I have made multiple attempts to resolve this matter directly with the company and have not received consistent or complete responses.…

This complaint is a continuation of a previously closed case that was not properly resolved. I am disputing the validity of this loan due to misrepresentation, lack of proper disclosure, and absence of informed consent. This transaction was presented to me as a home improvement agreement, not as a long-term financial loan with serious financial consequences. I was not clearly informed that I was entering into a binding financial obligation. A critical issue in this case is the lack of language access. No qualified interpreter was provided at any stage of this transaction. As a result, I did not fully understand the terms, risks, and legal consequences of the agreement. The company relies on a welcome call as proof of consent. However, a brief call can not establish informed understanding of a complex financial contract. Simply answering yes does not demonstrate that I understood the agreement.…

On XX/XX/XXXX, we took out a loan with Goodleap for a home renovation project ( back patio cover repair ). The company that did the repair claimed they finished on XX/XX/XXXX, but they did not actually finish the project. They were able to get the funds released from Goodleap on XX/XX/XXXX, despite not having our signature of completion. On XX/XX/XXXX, we called Goodleap to ask why they released the funds without our signature. They assigned some to " investigate '', but despite having the AI-altered image the company tried to use to say the project was completed, and a report that shows the project was never completed, they don't want to do anything about it. They began trying to collect from us in XXXX, despite our contract stating they would not collect until after the project is completed. When pressed about the investigation, they claim they don't have sufficient evidence to prove fraud, again, despite having the AI-altered image and the report.…

This is a supplemental complaint regarding my previous case # XXXX. Despite my prior dispute, GoodLeap has now failed to respond to a statutory UCC 9-210 Request for Accounting ( sent XX/XX/year>, delivered to GoodLeap XX/XX/year>, deadline expired XX/XX/year> ). This demonstrates a continued pattern of bad faith and refusal to comply with financial transparency laws. The dispute is regarding a {$69000.00} debt with GoodLeap, LLC. This installment loan was originated through fraudulent inducement. I was marketed a 'No Cost ' government program by a solicitor ( XXXX XXXX ) who explicitly guaranteed 'No Debt, No Lien, and No Loan '. The identity of the lender, GoodLeap, was entirely suppressed, and was only discovered later when GoodLeap started their collections efforts. A GoodLeap manager has admitted to failure of material financial disclosures, resulting in this fraudulent loan.

I completed a settlement payment of {$8000.00} with GoodLeap regarding a XXXX XXXX ( ending with XXXX ) associated with a property in XXXX XXXX, Texas. The settlement was completed on XX/XX/2026, and payment was delivered. However, Goodleap has failed to release the XXXX XXXX or provide a termination statement. The title company has funded the transaction is currently holding {$44000.00}. pending the lien release. The delay from Goodleap is preventing final disbursement and completion of the transaction. Despite multiple follow-ups by both myself and title company, GoodLeap has not provided any update or resolution. Additionally, GoodLeap stated they no longer service the account but refused to provide any further information or taken responsibility of issuing the lien release. As the secured party of record, Goodleap remains responsible for releasing the lien after settlement. Their failure to do so is causing financial harm to me and delaying the transaction completion.