Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemFL
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
PayPal
43,885 real consumer complaints filed against PayPal at the Consumer Financial Protection Bureau. 15,183 received relief from the company. 100% of responses were timely.
43,885
Complaints
6,570
Won monetary relief
35%
Relief rate
>99%
Timely response
Most common issues
- 01Managing, opening, or closing your mobile wallet account7,759
- 02Fraud or scam6,260
- 03Unauthorized transactions or other transaction problem6,214
- 04Trouble accessing funds in your mobile or digital wallet4,069
- 05Managing an account2,932
- 06Other transaction problem2,892
- 07Money was not available when promised1,610
- 08Problem with a purchase shown on your statement1,215
- 09Attempts to collect debt not owed971
- 10Problem with a lender or other company charging your account881
Top states filing
CA5,336FL3,121TX3,110NY3,033PA1,604GA1,483IL1,440NJ1,311OH1,177NC1,109
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemNV
Outcome: Closed with monetary reliefTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemFL
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemMD
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemCA
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 25 most recent complaints against PayPal where the consumer chose to publish their narrative.
Credit card· Problem with a purchase shown on your statement
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problem
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamTX
Outcome: In progressTimely response
Checking or savings account· Managing an accountIL
Outcome: Closed with non-monetary reliefTimely response
Money transfer, virtual currency, or money service· Managing, opening, or closing your mobile wallet accountFL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletME
Outcome: Closed with non-monetary reliefTimely response
Credit card· Closing your accountFL
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Managing, opening, or closing your mobile wallet accountMI
Outcome: Closed with non-monetary reliefTimely response
Money transfer, virtual currency, or money service· Other transaction problemFL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scam
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Managing, opening, or closing your mobile wallet accountNY
Outcome: Closed with non-monetary reliefTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletVA
Outcome: Closed with non-monetary reliefTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletMI
Outcome: Closed with non-monetary reliefTimely response
Checking or savings account· Managing an accountNY
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital wallet
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamPA
Outcome: Closed with non-monetary reliefTimely response
Money transfer, virtual currency, or money service· Fraud or scamSC
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountPA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamVA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletIL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemTX
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletVA
Outcome: Closed with non-monetary reliefTimely response
Money transfer, virtual currency, or money service· Fraud or scamFL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Confusing or missing disclosuresOR
Outcome: Closed with non-monetary reliefTimely response
Money transfer, virtual currency, or money service· Other transaction problemMI
Outcome: In progressTimely response
Same thing happen to you?
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