Payward Ventures Inc. Dba Kraken

See previous complaint # XXXX My previous complaint was resolved but because Kraken had closed my account for several months with allowing me access, my {$7000.00} in XXXX had lost substantial value. What was previously worth {$7000.00} at the time of account closure was now only worth {$5400.00} when they finally reopened my account after filing my complaint to CFPB. I hold them responsible for this loss of {$1500.00}. I would like to be reimbursed for this loss as they are responsible for it. As a XXXX year old senior woman who lives on a fixed income, I can not afford to lose that much through no fault of my own.

COMPLAINT STATEMENT & CHRONOLOGY OF DISPUTEComplainant ( Corporate Entity ) : XXXX XXXX XXXXPublic Account ID : XXXX XXXX XXXX XXXX Institution / Venue : Payward Interactive , Inc. ( dba Kraken ) Primary Entity Location : XXXX XXXX SummaryStarting on XX/XX/year>, XXXX XXXX XXXX XXXX ( Kraken ) improperly froze the corporate account of XXXX XXXX XXXX, blocking access to working capital and halting routine operational payment conversions. Despite charging transaction/conversion fees, XXXX blocked XXXX withdrawals without prior notice or justification. Following weeks of formal complaints, XXXX executed partial/failed transactions and continues to place an arbitrary hold on a final withdrawal of {$71000.00} USD, severely disrupting active business operations.Detailed Chronological TimelinePhase XXXX : Initial Deposit, Conversion & Account Freeze ( XX/XX/year> ) Objective : XXXX XXXX XXXXXXXX XXXX XXXX corporate funds into XXXX to convert into USD Stablecoins ( XXXX ) for international…

Made XXXX deposit on XX/XX/XXXX, ( XXXX ) {$2000.00} and ( XXXX ) {$1500.00} total {$3500.00} from my bank, Was told it takes XXXX working days to clear. On the XX/XX/XXXX a hold was placed on the account, On XXXX a XXXX deposit of {$3000.00} was made to the account,, still reading pending In total there is an hold of {$7300.00} on the account. I have tried to getting resolve but to no avail

Kraken locked my XXXX XXXX for 17 days without any valid reason. During that time, the price crashed from XXXX cents all the way down to XXXX cents. I repeatedly tried to withdraw when the price was still high, but they would not allow it. They only released my funds after the crash had already happened. I have been trying to resolve this with them for over a month, but they continue to stall and give me generic responses with no real resolution. This has caused me major financial losses.

My Kraken account was restricted due to a chargeback/negative balance of - {$490.00}. On XX/XX/year>, I sent XXXX XXXX ( approximately {$1800.00} ) to my verified Kraken XXXX XXXX address to resolve this chargeback. The transaction is fully confirmed on the XXXX blockchain but has remained in " In XXXX '' status for over XXXX months and has never been credited to my account. I submitted XXXX support tickets between XXXX and XX/XX/year>, including tickets # XXXX, # XXXX, # XXXX, and # XXXX. All were closed without resolution. On XX/XX/year>, a Kraken XXXX assistant confirmed escalation to a XXXX team. That same day, a human agent confirmed the case would be handled by email exclusively. I followed up on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/year> with no substantive response on any of those contacts. I also attempted to deposit {$500.00} through standard methods to cover the negative balance and received an error each time.…

On XX/XX/year>, I wired {$10000.00} USD from my personal XXXX XXXX XXXX account to my verified Kraken account. Kraken placed an initial 7-day hold on the funds, which expired as scheduled. On XX/XX/year>, after the hold expired, I attempted to transfer the funds to my personal XXXX wallet. Immediately following that attempt, Kraken imposed a 90-day restriction on my account without first contacting me to verify my identity or confirm that I had authorized the transaction. I no longer wish to transfer cryptocurrency. Instead, I have requested that Kraken return the funds to the same XXXX XXXX XXXX account from which the original wire transfer originated. Because my account is now restricted, I am unable to add or manage bank information, and I have been unable to obtain meaningful assistance through Kraken 's support channels or communicate with a live representative.…

On XX/XX/year> I made an attempt to make a purchase using my crypto currency and immediately received a message stating " We're reaching out to inform you that your recent withdrawal request is taking longer than usual to process. We understand that timely access to your assets is important, and we strive to minimize transaction delays. If no security issues are identified, your withdrawal will resume automatically within the next XXXX hours. '' Within minutes of receiving that message I emailed XXXX support and they sent me another email stating " These restrictions will remain in place for a period of XXXX days from the date of this notice, and can not be lifted early per our security policy. After XXXX days, you may submit a request to have these restrictions lifted. We understand this may cause some inconvenience, but these measures are in place to ensure the security of your assets.…

The company closed my account and said I could get into my account to make the withdrawal. I changed banks and needed to verify the new bank. I sent the documents to the company and they told me everything was approved for the new bank. Now it's XX/XX/year> and I haven't received my money.

I have been an active user on Kraken since XXXX. I'd transferred approximately {$4500.00} between XXXX into a digital wallet. Last log in was approximately the week of XX/XX/XXXX and all funds were present. I logged in today XX/XX/XXXX and it now states the account was closed. I'd reached out to customer service via their reddit page and they're stating the account had a XXXX balance and that it was closed in XXXX, although I have transactional data confirming multiple transfers post XXXX. They're responses are vague and not willing to provide me any confirmation on the account balance or how it was reduced to XXXX.

I invested money on this platform and now it will not let me get my money off or de-invest it

They are holding my funds and transfer for a security hold since XX/XX/XXXX. There has been no communication, no response, nothing. My money just tuck there. I received an email saying my account was security locked but nothing past that. They purposely block users from being able to communicate with human support on all channels, and provide no transparency. There are countless users dealing with the same issue that they have had waiting for MONTHS. These are people lives they are messing with. The time peoples funds are held from them affect their lives. I can provide any and all information but the fire to answer to the ticket that every chat and social media representative references. I will be taking legal action for the damages this has caused me. Email : XXXX Public Account ID : XXXX XXXX XXXX XXXX

hello i withdrew to my closed XXXX account on XX/XX/XXXX and today is XXXX XXXX and still my money is not there. Before from XXXX when i regained access to the account XXXX kept asking me to withdraw to that account ending in XXXX which i repeatedly did and every time without fail the money was credited back and they kept asking me to witdraw there before they allow another bank. but when i did on XX/XX/XXXX i still has not come back and when i login it says account closed with no way of knowing where the money is, i asked them for updates and they keeps answering with vague reponses. XXXX XXXX number # XXXX

My account with [ krakenXX/XX/XXXX] was abruptly closed, and I have been denied access to my funds. An audit by XXXX XXXX indicates a discrepancy between my actual holdings and the client liability displayed by the firm. Specifically, several pending transactions across my portfolioincluding XXXX, XXXX, XXXX, XXXX, XX/XX/XXXXXX/XX/XXXX, and XXXX missing or inaccurately recorded. Despite these discrepancies and the ongoing audit, the firm has restricted my access and closed the account without providing a clear resolution or a method to retrieve my assets. I have attempted to resolve this directly with the firm [ if applicable, mention dates of contact ], but the issue remains outstanding

On XX/XX/year>, I received an account closure notice from the cryptocurrency exchange XXXX. The notice gave me a strict XXXX deadline, expiring on XX/XX/year>, to convert my remaining digital assets to fiat currency and withdraw all funds to my linked bank account. However, XXXX has simultaneously placed an " incomplete account access '' restriction on my profile. This system restriction physically prevents me from unstaking my balance of XXXX XXXX tokens, converting them to XXXX, and initiating the withdrawal that their closure notice demands. I am trapped in an administrative loop. I can not comply with their XX/XX/XXXX withdrawal deadline because their own platform restriction is blocking my access to the funds. I have repeatedly attempted to resolve this through XXXXXXXX XXXX official channels. I responded directly to their support email thread twice with no resolution.…

Kraken imposed ridiculous withdrawal holds to money earmarked for my XXXX XXXX XXXX account. Ive sent tens of messages to Kraken without any details and Ive offered to supply them with any info on the absurd allegations they are accusing me of Here is a letter I have written to kraken and posted 7 times to date I am writing to formally request an immediate resolution to my pending USD withdrawal To be clear : I followed your support team 's explicit instructions to sell my BTC and withdraw the funds as USD to my linked bank account. I did exactly what you told me to do. Now I want to know why is this being merged into the same 90day review that applies to crypto withdrawals? One is a crypto asset transfer. The other is a fiat currency withdrawal. These are two completely different operations. You told me to sell the BTC, and I complied. Now you are using the same 90day restriction to block my fiat withdrawal.…

To whom it may concern, I am filing an official complaint against Kraken ( XXXX XXXX XXXX XXXX XXXX ) for withholding access to my financial assets without notice, explanation, or human support. Over the weekend, I initiated two seperate cryptocurrency withdrawals ( XXXX and XXXX ). Both transactions have been stuck in a " pending/In progress '' status for over 72 hours. I have logged into the full desktop platform and verified there are XXXX flags, red banners, or restriction alerts on my account. Furthermore, checking the public blockchain explorers for both generated Transaction IDs returns " Transaction not found, '' The stuck XXXX Transaction ID XXXX and the stuck XXXX Transaction ID is XXXX, proving this is a backend technical broadcast failure on Kraken 's part. Kraken has completely blocked me from my funds, and their automated chatbot refuses to connect me to a human specialist because a support ticket is already open.…

XX/XX/year>. {$1500.00} was used by XXXX to buy Kraken cryptocurrency. I did not authorize the charge not create the account. XX/XX/XXXX fraudelent accounts were opened in my former married name XXXX XXXX at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX. A fraudulent account was opened in my name at Kraken and funded with money fraudulently charges to XXXX. XX/XX/XXXX my XXXX account was used to open a cryptocurrency account and they sold all my shares in investments.

On XXXX XX/XX/year>, I signed up for a promotion on the website XXXX, which advertised a {$200.00} promotion for signing up for an account at the brokerage XXXX, and trading {$200.00} of cryptocurrency. I used the XXXX link to sign up for a XXXX account ( I had never had XXXX before ). ( The files XXXX XXXXXXXX promo screenshot show the entire text of these promotions. ) I then transferred {$300.00} to XXXX and immediately purchased {$250.00} worth of XXXX, completing the requirements for the promotion ( see attached screenshot XXXX XXXX XXXX XXXX purchase ). I have not sold or exchanged this XXXX. Because reviews of this promotion on XXXX reported frequent failure to receive the promised payout, I immediately contacted a customer service representative at XXXX to confirm that I had met the terms of the promotion. ( See attached screenshot tcb XXXX previous negative reviews, for other users examples mirroring my subsequent experience.…

Between XXXX XXXX XXXX, I purchased approximately {$30000.00} of the digital asset XXXX on Kraken. Before making these purchases, I conducted reasonable due diligence consistent with sound investing practices and Krakens own Terms of Service. I reviewed publicly available information about the project, including its website, documentation, and recent activity. At no point did I find any indication that a contract migration was underway. The only way I could have discovered the migration would have been to perform an extremely specific search such as active XXXX token migrationsomething no reasonable customer would know to do without being prompted. Kraken provided no such prompt or disclosure. I later learned that Kraken had platformrelevant knowledge as early as XX/XX/XXXX that XXXX deposits would be paused and that the token was under migration review. Kraken sent an email on XX/XX/XXXX only to customers who already held XXXX at that time.…

I sent XXXX Ethereum from a crypto wallet and transferred several XXXX dollars from my XXXX bank account to my account at XXXX cryptocurrency exchange. I used the cash to make a few small bitcoin purchases but then XXXX froze my account. The worst part is Ive tried about XXXX times to get a hold of someone to help me understand what is going on. Effectively they have taken about XXXX XXXX dollars from me and locked it away, and will not even send me an email with any answers at all. Its been about XXXX days, nothing.

I have been a Kraken member for 4 years and have transferred many thousands of dollars a year. I had a perfect record and nothing adverse had ever happened. Recently i made a {$700.00} deposit into kraken bought some BTC and had it transferred out. About 5-10 days later I went to XXXX to XXXX my checking account from the current level to a higher level with. more features. When i didn't this i had to cancel the other XXXX account and open a new one. This had happened unbeknownst to me causing my {$700.00} deposit to be categorized as a chargeback. They never told me I found out when i logged in later and saw a deficit. i asked them, what happened and they basically said pay us or were sending you to collections. Not very nice but not illegal. They refused to allow me to ACH, XXXX, or Debit Card the money. They only offered wire transfers. Anyway so i make the transfer and i add {$2000.00} extra for trading. {$2700.00} in total. {$700.00} for the " chargeback ''.…

Subject : Urgent Escalate : Payward XXXX XXXX XXXX ( Kraken ) Illegally Withholding Verified Funds for Over 74 Hours ( Ticket # XXXX ) I am filing this formal complaint against Payward XXXX XXXX XXXX ( d/b/a Kraken ) for the unlawful withholding and locking of my fully verified personal cryptocurrency assets ( {$4900.00} XXXX ) without any legitimate legal basis or regulatory cause. Key Facts of the Violation : 1. Transaction Details : On XX/XX/year>, at XXXX XXXX PDT, I initiated a standard withdrawal of XXXX XXXX to my personal self-custody wallet. - Internal Reference ID : XXXX 2. Complete Verification : The originating bank wire and the Kraken account are perfectly matched and under full verification. There is zero mismatch in identity, source of funds, or destination routing. 3. Complete Lack of Response : As of today, XX/XX/year>, this transaction has been stuck in " Pending/ In Progress '' status for over 74 hours.…

I am filing this complaint regarding ongoing account access restrictions imposed by Kraken ( stock and trading at Kraken.com ) and the companys failure to provide meaningful customer support or a clear explanation for these actions. For over a week, my Kraken account has been restricted/limited, preventing me from fully accessing services associated with my account. Despite multiple attempts to contact customer support and request clarification, I have only received vague or automated responses that do not meaningfully address the issue or provide a timeline for resolution. Kraken has not clearly explained : The specific reason my account was restricted Whether the restriction is temporary or permanent What steps are required to restore full access Whether my funds or transactions are impacted When I can expect a final resolution Restricting account access without a clear explanation or effective support process creates unnecessary financial uncertainty and undermines customer…

I am filing this complaint against Kraken ( Payward XXXX XXXX XXXX, XXXX ID XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) regarding four frozen cryptocurrency deposits and an unresponsive customer support process that has now exceeded 30 days with no resolution. The following four deposits are currently stuck in a " Pending '' state in my Kraken account and have been inaccessible for an extended period : 1. XXXX XXXX ( {$180.00} ) deposited at XXXX XXXX via XXXX network 2. XXXX XXXX ( {$12.00} ) deposited at XXXX XXXX via XXXX network 3. XXXX BTC ( {$11.00} ) deposited at XXXX XXXX 4. XXXX BTC ( {$10.00} ) deposited at XXXX XXXX Total funds frozen : approximately {$220.00} For the XXXX XXXX and XXXX XXXX deposits made on XX/XX/year>, I have verified on the XXXX blockchain via XXXX that both transactions were confirmed successfully on-chain ( Transaction Hashes : XXXX and XXXX ). The blockchain confirms these transfers completed successfully.…

Formal Complaint Fraud-Induced Wire Transfer / Failure to Investigate/ Crypto Scam Loss To Whom It May Concern, I am submitting this formal complaint regarding a fraudulent wire transfer scam that resulted in significant financial loss and the failure of both my bank and involved parties to properly investigate or assist after I reported the fraud. I was the victim of a cryptocurrency-related scam in which I was manipulated, intimidated, and pressured into wiring money from my bank account to Kraken under false pretenses. I believed I was acting under legitimate circumstances, but I later discovered that I had been deceived and that the funds were ultimately transferred to fraudulent wallet addresses connected to scammers. As soon as I realized I had been scammed, I immediately reported the matter to my bank and disputed the wire transfer.…

I started a withdraw XXXX investment app for {$24000.00} on XX/XX/XXXX I got an email immediately saying " your withdraw is under review we will let you know what we find with in 24 hours '' it has now been XXXX going on XXXX days and they have not sent me anything else. They will not release the money to be invested or transferred or withdrawn and will not respond to me by email or chat. They do not have a number to call and actually be able to talk to anyone. I have tried getting in touch with them for the last XXXX going on XXXX days and NO response at all.

After I file an inquiry regarding option to reverse a crypto transaction the company decided to restrict my account and prevent me from getting access to my funds with no reasonable explanation. On XX/XX/XXXX I performed 2 transactions with XXXX end since I didn't get what I was promised I was inquire with Kraken if there's any way to locate the receiver had to file a complaint, in exchange for that the company decided to put sanction on my account and to restrict access into my electronic assets, I've been trying to contact the company through emails and through social media since they don't have any option to call customer service and all I'm getting is bogus answer and no reasonable explanation why they're holding my funds, in one of the e-mail they want me to respond with some statement that basically said that my account is safe and everything is OK and I have no problem activate my account, and I did it I did it many times and today is still XX/XX/XXXX and my account is still…

On XXXX XXXX XXXX, I initiated a withdrawal of XXXX XXXX via the XXXX XXXX from my Kraken account to my XXXX wallet. The transaction has been stuck in " In Progress '' status for 4 days and never reached the XXXX. Transaction ID : XXXX. Reference ID : XXXX. Support Ticket : # XXXX. Kraken informed me that my account is restricted but has not provided a reason or timeframe for resolution. I have contacted Kraken support multiple times via their ticket system and via XXXX ( XXXX ) XXXX XXXXXXXX. They acknowledged the issue twice and said they " pushed '' the case, but no resolution has been provided. My funds remain inaccessible with no explanation. I am requesting that Kraken immediately release my funds or provide a specific reason and timeline for the restriction.

My letter to XXXX escalating my XXXX XXXX in the total of {$29000.00} equivalent of XXXX at the time of virtual robbery on XXXX XXXX XXXX. All fraudulent communications were received from XXXX domains and emails that passed all XXXX verification. The following letter to XXXX maps out the sophisticated fraudulent scam in chronological order and includes evidence of direct communication, all sent from the XXXX domain. The evidence and forensic fingerprinting below conclude one of two circumstances, both proving negligence on XXXX 's part : A. Either the phishing emails originated from a compromised Kraken support mailbox/relay ( genuine XXXX signing, but outside the XXXX XXXX XXXX XXXX ; or B. Attackers used insider-leaked PII to craft a credible vishing/phishing sequence from the inside. Kraken has failed to respond adequately.…

I received a suspicious activity alert for my bank, I logged in to see that there was a {$65.00} charge from Kraken XXXX. I do not have an account with Kraken nor did I authorize a charge by them. I told the bank it was suspicious activity, they have since put a stop on my card and will be sending me a new one and they have reversed the charges but part of the process is to file a complaint here.