CFPB COMPLAINT DATABASE

Pennymac Loan Services, LLC.

6,609 real consumer complaints filed against Pennymac Loan Services, LLC. at the Consumer Financial Protection Bureau. 873 received relief from the company. 100% of responses were timely.

6,609

Complaints

336

Won monetary relief

13%

Relief rate

>99%

Timely response

Most common issues

01Trouble during payment process2,140
02Struggling to pay mortgage1,121
03Incorrect information on your report713
04Loan servicing, payments, escrow account574
05Loan modification,collection,foreclosure472
06Applying for a mortgage or refinancing an existing mortgage423
07Closing on a mortgage251
08Attempts to collect debt not owed184
09Problem with a company's investigation into an existing problem169
10Improper use of your report131

Top states filing

FL766CA696TX654GA430VA308MD262PA252NJ215MI199NC192

How others won relief

These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.

Sep 30, 2026Mortgage· Trouble during payment processFL

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Outcome: Closed with monetary reliefTimely response

Sep 21, 2026Mortgage· Applying for a mortgage or refinancing an existing mortgageIN

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Outcome: Closed with monetary reliefTimely response

Sep 11, 2026Mortgage· Applying for a mortgage or refinancing an existing mortgageNH

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Outcome: Closed with monetary reliefTimely response

Sep 4, 2026Mortgage· Closing on a mortgageCA

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Outcome: Closed with monetary reliefTimely response

Sep 2, 2026Mortgage· Trouble during payment processMT

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Outcome: Closed with monetary reliefTimely response

Recent complaints

The 30 most recent complaints against Pennymac Loan Services, LLC. where the consumer chose to publish their narrative.

Oct 21, 2026Mortgage· Trouble during payment processTN

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Outcome: Closed with non-monetary reliefTimely response

Oct 18, 2026Mortgage· Applying for a mortgage or refinancing an existing mortgageMI

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Outcome: Closed with explanationTimely response

Oct 18, 2026Mortgage· Trouble during payment processMD

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Outcome: Closed with explanationTimely response

Oct 18, 2026Mortgage· Struggling to pay mortgageIN

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Outcome: Closed with explanationTimely response

Oct 18, 2026Mortgage· Struggling to pay mortgageTX

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Outcome: Closed with explanationTimely response

Oct 17, 2026Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemIL

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Outcome: Closed with explanationTimely response

Oct 17, 2026Mortgage· Struggling to pay mortgageNV

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Outcome: Closed with explanationTimely response

Oct 16, 2026Mortgage· Struggling to pay mortgageCA

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Outcome: Closed with explanationTimely response

Oct 16, 2026Mortgage· Closing on a mortgageNC

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Outcome: Closed with explanationTimely response

Oct 16, 2026Mortgage· Struggling to pay mortgageFL

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Outcome: Closed with explanationTimely response

Oct 16, 2026Mortgage· Trouble during payment processAL

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Outcome: Closed with explanationTimely response

Oct 16, 2026Mortgage· Struggling to pay mortgagePA

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Outcome: Closed with explanationTimely response

Oct 16, 2026Credit reporting or other personal consumer reports· Incorrect information on your reportFL

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Outcome: Closed with non-monetary reliefTimely response

Oct 16, 2026Mortgage· Struggling to pay mortgageSC

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Outcome: Closed with explanationTimely response

Oct 15, 2026Mortgage· Struggling to pay mortgageMD

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Outcome: Closed with explanationTimely response

Oct 15, 2026Mortgage· Struggling to pay mortgageFL

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Outcome: Closed with non-monetary reliefTimely response

Oct 15, 2026Mortgage· Trouble during payment processTX

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Outcome: Closed with explanationTimely response

Oct 15, 2026Credit reporting or other personal consumer reports· Incorrect information on your reportTX

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Outcome: Closed with explanationTimely response

Oct 15, 2026Mortgage· Struggling to pay mortgageSC

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Struggling to pay mortgageMO

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Trouble during payment processTX

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Applying for a mortgage or refinancing an existing mortgageTX

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Applying for a mortgage or refinancing an existing mortgage

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Struggling to pay mortgageNE

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Struggling to pay mortgageOH

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Outcome: Closed with explanationTimely response

Oct 14, 2026Debt collection· Attempts to collect debt not owedMI

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Outcome: Closed with explanationTimely response

Oct 14, 2026Mortgage· Struggling to pay mortgageIL

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Outcome: Closed with explanationTimely response

Oct 13, 2026Mortgage· Trouble during payment processLA

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Outcome: Closed with explanationTimely response

Oct 13, 2026Mortgage· Struggling to pay mortgageCT

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Outcome: Closed with explanationTimely response

Oct 13, 2026Mortgage· Struggling to pay mortgageCA

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Outcome: Closed with explanationTimely response

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