Vehicle loan or lease· Managing the loan or leaseTX
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Pentagon Federal Credit Union
6,545 real consumer complaints filed against Pentagon Federal Credit Union at the Consumer Financial Protection Bureau. 1,500 received relief from the company. 100% of responses were timely.
6,545
Complaints
635
Won monetary relief
23%
Relief rate
>99%
Timely response
Most common issues
- 01Incorrect information on your report940
- 02Managing an account692
- 03Improper use of your report582
- 04Trouble during payment process280
- 05Managing the loan or lease240
- 06Problem with a purchase shown on your statement216
- 07Attempts to collect debt not owed213
- 08Applying for a mortgage or refinancing an existing mortgage202
- 09Problem with a company's investigation into an existing problem195
- 10Getting a credit card185
Top states filing
CA719FL603TX592GA434VA425NY384MD332NC262PA229NJ209
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Other features, terms, or problemsIN
Outcome: Closed with monetary reliefTimely response
Credit card· Closing your accountCA
Outcome: Closed with monetary reliefTimely response
Mortgage· Trouble during payment processTX
Outcome: Closed with monetary reliefTimely response
Debt collection· Attempts to collect debt not owedCA
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against Pentagon Federal Credit Union where the consumer chose to publish their narrative.
Credit reporting or other personal consumer reports· Problem with fraud alerts or security freezesPR
Outcome: Closed with explanationTimely response
Vehicle loan or lease· RepossessionGA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportNY
Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem with additional add-on products or servicesNC
Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem with the payoff process at the end of the loanTX
Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Getting the loanTX
Outcome: Closed with explanationTimely response
Vehicle loan or lease· Incorrect information on your reportGA
Outcome: Closed with explanationTimely response
Debt collection· False statements or representationAL
Outcome: Closed with explanationTimely response
Vehicle loan or lease· RepossessionGA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportCA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMD
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportCA
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedNC
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportCA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemMD
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportSC
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportDC
Outcome: Closed with explanationTimely response
Credit card· Closing your accountGA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountVA
Outcome: Closed with explanationTimely response
Debt collection· False statements or representationDE
Outcome: Closed with non-monetary reliefTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemTX
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountCT
Outcome: Closed with explanationTimely response
Credit card· Fees or interestTX
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountGA
Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtCA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountWV
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountOH
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageWI
Outcome: Closed with explanationTimely response
Credit card· Fees or interestSC
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Credit monitoring or identity theft protection services
Outcome: Closed with explanationTimely response
Same thing happen to you?
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