PNC Bank

Property ID : XXXX Tax Office ID : XXXX Address : XXXX XXXX XXXX XXXX XXXX, Tx XXXX We have been paying into our escrow account since XXXX without fail and have never been late or short and XXXX XXXX has been paying our taxes and insurance. In XXXX XXXX XXXX sold the mortgage to PNC. In late XXXX, we received a significant refund on our escrow. We started investigating just how much taxes were paid and why we were getting the refund and discovered that there were 2 accounts for the above property account # XXXX showed to be zero and paid in full and account # XXXX delinquent with no taxes paid. We immediately went to the assessors office offering to pay ; explaining the problem and requested the penalties and interest removed. On XX/XX/XXXX we contacted PNC to find out the issue and they were unable to tell us but said they would investigate. After no response from PNC on XX/XX/XXXX we paid the taxes ( minus the penalties and interest ) in full.…

I am submitting this complaint regarding repeated servicing failures by involving my mortgage escrow account and force-placed insurance notices. Despite maintaining escrow with PNC specifically for the purpose of timely payment of insurance premiums, PNC failed to properly process payments for my wind/hurricane insurance coverage, resulting in cancellation of my policy, repeated threats of force-placed insurance, and significant time, stress, and financial burden on me as the homeowner. I have maintained my mortgage with PNC for several years. My escrow account is intended to ensure that required insurance premiums are paid timely and accurately. However, beginning in XX/XX/XXXX, PNC repeatedly mishandled my wind/hurricane insurance payments and documentation. In XX/XX/XXXX, I received notice from PNC stating that force-placed wind/hurricane insurance would be placed on my property because proof of coverage had not been provided.…

This is in regards to a previously filed CFPB claim : XXXX PNC Bank caused or contributed to a vehicle title/lien issue during my XX/XX/XXXX refinance from PNC Bank to XXXX XXXX XXXX XXXX XXXX Vehicle : XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXXXXXX During the refinance/title process, PNC mistakenly sent title/lien paperwork to XXXX XXXX even though XXXX has no financial interest in my vehicle. The California DMV has now placed my vehicle in Prior Suspense status. DMV rejected XXXX Letter of No Interest and now requires a lien release from XXXX specifically. XXXX is refusing to cooperate and will not provide the XXXXMV-required lien release . This issue is still unresolved and has not been properly handled by PNC, even though PNCs title/lien processing error created or contributed to the problem.…

I was issued an XXXX check from PNC via a company I worked for ( XXXX Mortgage ). The check was issued on XX/XX/XXXX - and never cashed or direct deposit by me. Due to several life changes beyond my control, I had not cashed the check. On XX/XX/XXXX, I contacted PNC and spoke with an agent who on the recorded line advised the check had in fact had NOT been cashed ; this same agent walked me through how to update my mailing information on their website so that the check could be reissued and mailed to my updated mailing address. Since I had not heard back from PNC and or received the reissued check - I contacted PNC on XX/XX/XXXX ; the first agent that answered stated that PNC had images that the check was cashed, I then asked to speak with a supervisor. I explained my pervious call on XX/XX/XXXX and asked that the call is pulled as it will validate my stance.…

PNC BANK IS HOLDING {$310.00} THAT WAS DEPOSITED TO A NEW ACCOUNT THAT I OPENED XX/XX/year>. PNC BANK HAVE BEEN HOLDING MY MONEY, AND CALL IT A LEDGER ACCOUNT. I WAS TOLD THAT IT IS ON HOLD BECAUSE OF FRAUD INVESTIGATION. THIS MONEY I TOOK OUT OF MY XXXX XXXX ACCOUNT.PNC BANK HAS BEEN HOLDING MY MONEY FOR ALMOST A MONTH NOW, IT IS TIME FOR THEM TO RELEASE MY MONEY.

I was experiencing hardship and fell behind on my payments. I went through continuing to pay as long as I could. I fell behind and sent in paperwork for hardship assistance. They never acknowledged my application and continued with a foreclosure process. I filled out and sent in another hardship application although they had already started foreclosure process. I spoke to them letting them know I was going to catch up payments. I never received anything from attorneys nor was I served anything. I did what I said I would do as far as catching up payments but they continuously added attorney fees that I do not feel I should be charged with. I feel this is predatory and they also will not grant hardship application to try to help me during this hardship Ive experienced. Ive paid all missed payments exactly like I said I would. The fees and late payment fees and attorney fees have increased and they have done nothing to try to help me.…

I made an accidental second payment ( {$490.00} ) on my car loan for the month of XXXX, The payment was made on XX/XX/XXXX. I called. XX/XX/XXXX and XX/XX/XXXX about the payment. No issues here, verified my home address and they said since I dont bank with them it will take XXXX weeks in the mail. XXXX month later it still had not came. I called again on XX/XX/XXXX, and the check had been sent to the wrong address despite me verifying it the first time. They fix it in the system and still nothing for XXXX weeks. On XX/XX/XXXX I called and spoke to a supervisor who escalated it but also corrected the address and still sent it out. The escalation worker called and was rude but I made him verify with me 3 times they had the correct address and that the check was already sent out and should be here any day, This was on XX/XX/XXXX. It is now XX/XX/XXXX and i have no received my payment.

On XX/XX/XXXX I purchased some things for the company called XXXX however they never sent me my things and I told her I needed a refund back. I really need Pnc to feed this up because I need my money. She took a lot of money from me. She took {$350.00} I only authorize her to take {$340.00}. She took {$100.00} and I only authorize her to take XXXX she would not give me my money back I have proof right here that she told me to get a refund. I have proof I have not received my things I sent it to the bank. I really really need my money. I have bill bills.

PNC Has been repeatedly ( 4 times now ) removed my debit card from my checking account while account is active. It has also happened to other family members of mine. It is causing an immense amount of XXXX as well as fees and lost clients when in the middle of a sale my card gets declined.

I am filing this formal complaint against PNC Bank, N.A. regarding its handling of six certificate of deposit accounts, a checking account and a money market account belonging to the estate of my deceased mother, XXXX XXXX. PNC 's conduct involves unauthorized reductions of account principal, improper initiation of state escheatment proceedings in the wrong jurisdiction, inaccurate tax reporting, and a persistent refusal to produce records it is legally obligated to maintain. I respectfully request the Bureau 's investigation and intervention. 1. Complainant Identification XXXX XXXX, Ohio resident, designated Pay-on-Death beneficiary of six certificates of deposit held by PNC Bank belonging to the estate of XXXX XXXX ( deceased XXXX XXXX Permanent address : XXXX XXXXXXXX XXXX XXXXXXXX, OH XXXX. XXXX address ( through XX/XX/XXXX ) : XXXX XXXX XXXX, XXXX XXXX, TX XXXX. Phone : XXXX. Email : XXXX. XXXX. XXXX XXXX PNC Bank, XXXX. Branch location : XXXX XXXX XXXX, XXXX, TX XXXX.…

Bank changed its online banking system in XXXX of last year. The new system paid bills I set up for automatic payment but they also made payments on bills I had cancelled on the old system. In XXXX they paid my real estate taxes the amount due and the amount I had cancelled. I am on XXXX XXXX and that wiped out my checking account. I had to wait months for the town to pay me back because the bank refused to do anything. They promised me it would not happen again and they cleared it up in their system. In XXXX they did it again and paid the real estate taxes twice again wiping out my checking account and overdrawing my account. Once again I contacted them and the same old story, they would look into it and file a dispute. I have not heard anything from them. I went to the bank in person and filed a complaint. I need the money to live, I am XXXX and on a fixed income. They are taking money out of my account without my consent. The bank is PNC Bank National Association. XXXX

Mortgage Company " XXXX '' ( XXXX XXXX XXXX ) " sold '' my existing mortgage loan to a new loan servicer, PNC Bank. I had " Autopayments '' set up with the previous loan servicer ( XXXX ), which accessed a non-mortgagee third party accounts for ACH debits. These terms were set up in writing with the previous mortgage company. I furnished new loan servicer PNC Bank with a copy of XXXXXXXX XXXX written policy guidance on this matter, whichi clearly states the following : " If you wish to sign up using a checking or savings account belonging to a third party, we will need authorization from the account holder...... Complete and return the signed authorization form with : * A signed letter from the third party granting permission to the borrower to use their bank account for recurring payments ( this applies to non-mortgagors only ). '' New mortgage company REFUSES to accept the same " autopay '' terms, saying it is " against their policy.…

On Friday, XX/XX/year>, I was in the negative - {$820.00}. I had a direct deposit of {$1300.00}, which put my account into the positive + {$540.00}, on Saturday, XX/XX/year>. However, a fraudulent transaction came thru on Friday, XX/XX/XXXX, for {$5900.00}. This transaction came thru on a negative- {$820.00}, in my checking which overdraft my account {$6000.00}. I am requesting the bank to fix this and give me back my {$540.00}. The bank allowed a transaction I knew nothing of for {$5900.00}, that I do not owe. This fraudulent transaction was paid by PNC Bank. They made the mistake of paying this as I also submitted a fraud investigation into this transaction. I want my money put back into my account ( {$540.00} ). I do not owe no one {$5900.00} AND THE BANK should NOT have paid this. There were never enough funds in that account for it to have been paid. I am owed my money back ASAP. This bank has DONE NOTHING TO HELP!!!…

I put a dispute for 3 wrong charges that I didn't authorized, PNC Bank created a dispute request for me and cancelled my debit card, They reversed the charges saying that investigation was done and due to usage pattern we did not approve the dispute, This investigation is wrong and not proper I haven't authorized or signed a contract with the merchant does the merchant has my authorized hand signature, Do I have spend with this merchant before Of course not, I demand them to do a proper investigation my credit was reversed my account in negative now. PNC not responding, If proper investigation cant be done I would like to close my business with them. transaction amounts 1. {$69.00}, {$110.00}, {$130.00} for merchant XXXX XXXX XXXX XXXX XXXX.

PNC Bank is refusing to release funds from a checking account explicitly designated as Payable on Death ( POD ) to a trust. We have provided a valid Wisconsin Certification of Trust under Wis. Stat. 701.1013, which legally protects the bank. We have provided all additional trust documentation they have requested. The bank is unreasonably withholding funds and demanding an expensive " opinion of counsel '' over a minor, limited beneficiary amendment that does not alter the original trustee designations. I have been working with PNC on this since XXXX, and we have been unable to come to a resolution.

I am filing this complaint against PNC Bank regarding a XXXX late payment inaccurately reported to all three credit bureaus on my credit card account ending in XXXX. This late mark was caused entirely by PNCs system errors and misinformation from their customer service staff, not by any failure to pay on my part. On XX/XX/year>, I called PNC to make my payment before the due date. The PNC payment system kept returning error messages, and the representative could not process the payment. I was told to call back the next day. I called PNC every day from XX/XX/XXXX through XX/XX/year> in a documented effort to pay on time and avoid a late fee or negative credit reporting. On XX/XX/year>, after multiple attempts, PNC customer service confirmed that my payment was accepted. I relied on that confirmation. PNC never notified me by phone, email, mail, or account alert that the payment was later rejected by their system. On XX/XX/year>, my card was declined when I tried to buy breakfast.…

I have deposited XXXX mobile deposits on XX/XX/year>, in the amounts of : {$1800.00} & XXXX. A notice explaining the hold was issued on XX/XX/year>. My account is over XXXX months old but they still decided to hold my XXXX deposits that were issued from former employer for a XXXX settlement issue. I am XXXX and need access to this money now. PNC has stated that, it looks like the hold will be released sometime after business hours on XX/XX/year>, unless an extension of this hold is warranted. I believe this issue is due to racism, XXXX and discrimination towards me. It is unfair. They are financially treating me unfairly and holding my money for XXXX whole freaking days. DO not deposits your checks with PNC. They will hold your funds for 10 days or longer.

I have been banking with PNC Bank for approximately two years and am extremely concerned about the ongoing issues involving unauthorized recurring charges and the lack of resolution provided by the bank. While working for XXXX, I rented vehicles through XXXX under weekly rental agreements. My first rental contract lasted from XX/XX/XXXX, through XX/XX/XXXX, with recurring weekly charges of approximately {$380.00} deducted from my account. After returning the vehicle on XX/XX/XXXX, I immediately entered into a second rental agreement with XXXX that lasted only one additional week, ending XX/XX/XXXX. Despite this, the recurring deductions from the original contract continued, resulting in a total of eight invoices being billed to my account for only approximately six and a half weeks of vehicle use. I contacted PNC multiple times regarding these incorrect charges and filed at least four disputes.…

On XX/XX/XXXX, I purchased a XXXX XXXX XXXX XXXX from a seller on XXXX XXXX in the amount of {$2300.00}. Before purchasing the vehicle, I had a mechanic inspect it, and I was told the XXXX was in good condition. The title appeared clean and showed that it originally came from XXXX. Approximately one week after the purchase, the check engine light came on. I took the XXXX for an inspection and was informed that it had a transmission issue. I paid for the vehicle through XXXX XXXX by sending the full amount to the seller, whose name is XXXX. I attempted to dispute the transaction through XXXX XXXX, but my request was denied, and XXXX XXXX did not provide any documentation or explanation for the denial. I then attempted to dispute the transaction through my bank, and that request was also denied.

I am filing this complaint against PNC Bank regarding a XXXX scam in which I lost {$620.00}. I was the victim of a fraudulent scheme in which I was deceived into sending money via XXXX. After discovering the scam, I contacted PNC Bank to dispute the transactions and request reimbursement. PNC Bank denied my dispute, citing XXXX XXXX user agreement as the basis for their decision. However, I believe this denial is improper for the following reasons : 1. Under the Electronic Fund Transfer Act ( Regulation E ), consumers are entitled to protections against fraudulent electronic transactions, and a user agreement can not override federal law. 2. In XXXX, major banks participating in the XXXX network including PNC agreed to expand reimbursement policies to cover consumers who were deceived into sending money through scams ( authorized push payment fraud ). My case falls within this category. 3.…

To : Consumer Financial Protection Bureau ( CFPB ) Re : Unauthorized Transaction Dispute PNC Bank Case I am writing to formally file a complaint against PNC Bank regarding the denial of my dispute for an unauthorized transaction. On or around XXXX XXXX, 2026, a transaction appeared on my account labeled : XXXX XXXX XXXX IN XXXX XXXX Total amount : {$310.00} I did not make this purchase, nor did I authorize anyone else to use my debit card or account. My card has remained in my possession at all times. I first noticed this transaction after it was posted to my account on XXXX XXXX, 2026. I immediately contacted the banks call center on three separate occasions to report the issue and request a dispute. I was informed each time that a claim would be filed ; however, no claim was actually submitted until I visited the bank in person and insisted it be properly filed.…

I am filing this formal complaint against PNC Bank due to systemic customer service failures, contradictory security protocols, and an absolute refusal to grant me access to my own funds, which has put me at immediate risk of eviction and homelessness. I am currently residing in a transitional housing facility for homeless women in XXXX, Florida, following a severe physical assault in XXXX, Alabama, that required extensive hospitalization and ongoing inpatient mental health treatment. Due to these extreme circumstances, I lost possession of my debit card. My XXXX mother, who has a physical XXXX and is an authorized user and long-term client dating back to XXXX Bank, attempted to resolve this at a local branch. Despite spending over an hour there, the branch refused to issue a replacement card, stating I had to call corporate customer service myself.…

On XX/XX/year>, I deposited six checks into my account at PNC Bank, totaling {$21000.00}. These checks were issued by my attorney as payment from a legal settlement. One of the checks was made payable to my daughter, two were made payable to me, and the remaining checks were made payable jointly to my husband and me. After the checks were deposited into my account, the funds from the checks made payable jointly to my husband and me, as well as the check made payable to my daughter, were removed from my account because they had apparently not been endorsed by them. My account was frozen on XX/XX/year>, and since then I have been communicating with a person named XXXX from the PNC Bank Fraud Department. She has requested that I make several phone calls and visit the bank multiple times, and I have complied with every request.…