Remitly, Inc.

On XX/XX/year>, I attempted to send an international money transfer using Remitly to take advantage of an advertised XXXX XXXX XXXX. This promotional exchange rate and bonus was guaranteed to save me $ XXXX on the transfer.My funding XXXX XXXX account automatically triggered an internal " XXXX XXXX '' security block on the initial pull request. This resulted in the immediate, automated system cancellation of my first attempt ( Transaction ID : XXXX ). This action was entirely automated by my banking institution 's security software and did not constitute a voluntary cancellation or policy violation on my part.I immediately contacted my bank, verified my identity, and cleared the security flag to authorize Remitly. However, because Remitlys system required a completely new retry transaction, their automated software misclassified my immediate second attempt ( Transaction ID : XXXX ) as a regular " second transaction.…

I sent transfer VIA Remitly and cancalled due to bank issue by receiver I immeditly cancel Transfer on XX/XX/XXXX or XX/XX/XXXX ( they dont give any info exact date ) as of XXXX XX/XX/XXXX my money still with them I called once on XX/XX/XXXX they said it takes 10 businessdays to refund which i waited Today XX/XX/XXXX I called they said its systems did not cancal and their system shown its cancalled they give me reason which does no make any sense I ask to refund so I can wire to them but they dont give me any answer today is XXXX day i sent tranfer and they are not taking caring the matter.

I am filing this complaint against Remitly for two failed/unresolved remittance transactions to XXXX where the funds were debited but the intended recipient did not receive the money. The first transaction was made on XX/XX/XXXX, for {$2000.00} USD. The XXXX reference number is XXXX. The recipient country was XXXX. I had verified that the recipient name and XXXX address were correct, but the recipient never received the funds. When I contacted Remitly support, they asked me to verify the XXXX address. After I provided it, they said the address may have been entered incorrectly and that the funds could have gone to a wrong account. They then told me they had initiated a reversal and that it could take up to XXXX days for a response. However, no proper resolution was provided. Starting from XX/XX/XXXX, I followed up with Remitly around XXXX times over the next month, and over XXXX times over the next XXXX months.…

XX/XX/year> Consumer Financial Protection Bureau ( CFPB ) Subject : Formal Complaint Against Remitly for Missing Funds and Failure to Resolve Transaction To Whom It May Concern, My name is XXXX XXXX, and I am submitting this formal complaint regarding a money transfer transaction processed through Remitly that remains unresolved despite multiple attempts to obtain assistance. Transaction Details : Sender Name : XXXX XXXX Email Associated with Account : XXXX Date of Transfer : XX/XX/year> Amount Sent : {$570.00} USD Recipient Name : XXXX XXXX XXXX Destination Country : XXXX XXXX XXXX Number : XXXX Issue Summary : On XX/XX/year>, I sent {$570.00} USD through Remitly to the recipient listed above. The intended recipient never received the funds from my transaction. On that same date, the recipient received a different transfer from another sender for the exact same amount.…

XXXX XXXX XXXX, We appreciate your past use of our deposit account service. In order for XXXX to continue offering its customers a reliable and convenient way to do banking, we have to make sure our customers are using our service within the limits of our User Agreement. That occasionally forces us to make difficult decisions regarding customer accounts. After thorough deliberation, we have deactivated your XXXX account XXXX. While we are unable to provide specifics surrounding the reason, please understand the decision to close your account is final and any additional accounts created will also be closed. If there is money due to you in your account, a check will be sent to your address on file within XXXX days. We are unable to send these funds to a different address or via a different method. We appreciate your understanding in this matter and thank you for choosing XXXX. Always a reply away, -XXXX The XXXX app is by Remitly, a financial technology company.…

I paid {$1500.00} via Remitly to a XXXX partner to create and manage my website. After minimal initial work, the individual stopped, demanded further payment, and did not complete the service. I have records of our communication. I request a full refund due to the unfulfilled agreement

Remittance transactions XXXX, of {$2000.00} ref number this transfer XXXX, I sent money to My father account in XXXX ( XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX I used instant transfer and the recipient never got the money to his bank account and I reached to Remitly on XX/XX/year> about the status of my transfer and Remitly mentioned XXXX funds are delivered but It never happens, and I have shared all the bank statements and proofs to Remitly and they are not giving me my money back and I tired reaching out them every single day and there is no proper response from team I spoke with almost XXXX agents and managers so far and non of them respond

On XXXX XX/XX/year> I was XXXX and XXXX by a girl her name is XXXX XXXX XXXX XXXX, she used my XXXX to send money to herself using remitly app, I filed a police report in XXXX and USA in the police report clearly stating the time I was robbed her name and stating that my XXXX and wallet were stolen after I filed a dispute with remitly they denied my request and not even talking to me or giving me someone from management to explain to me the reason the NC law protects and say I have to be treated fairly and respected, I m not treated fairly from remitly I would like you to follow up with this company I want to get a refund back from them.

b'I am filing this formal complaint against Remitly regarding two international remittance transfers that were marked as completed and delivered by Remitly, but whose funds were never received by the beneficiary bank account in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX transfers were sent from XXXX through Remitly to my personal bank account at XXXX XXXX XXXX XXXXnDespite Remitly marking both transactions as successfully delivered, the beneficiary bank has formally confirmed that:\n\n No such transfers were credited to my account\n No trace of these transactions exists in their system\n No incoming XXXX or equivalent transfer corresponding to these amounts has been identified\n\nI have repeatedly contacted Remitly customer support through their standard channels.…

They said its going on XXXX XXXX till XXXX XXXX But its XXXX XXXX still they did not get money

Complaint : Undelivered Money Transfer Request for Investigation and Refund I am filing this complaint regarding a {$100.00} money transfer sent through Remitly to my brother who was really in need for it ASAP, I started the transfer on XX/XX/XXXX, which was expected to be delivered by XX/XX/XXXX. The transaction is marked as completed ; however, the intended recipient has not received the funds. I have made multiple attempts over the past three days to resolve this issue directly with Remitly customer support, but they have failed to provide a resolution. Specifically : * I submitted the recipients bank transaction history, confirming that no deposit was received * At Remitlys direction, I sent the recipient to their bank ; however, the bank was * * unable to locate or trace the transaction * I was initially informed that the transfer * * would be canceled and refunded, but later told that cancellation is not possible * I was also informed that the transfer was processed through a…

About a week ago, I received notification from my bank that my checking account had a negative balance. When I logged on to check the activity, I noticed there were XXXX fraudulent Remitly transactions totaling to over {$13000.00} USD charged to my checking account!!! I have NEVER created any account with Remitly, and NEVER received any notification that my checking account was being linked to this payment platform. I've followed up with Remitly customer service several times to alert them of these fraudulent transactions, both over the phone and email. Each time I follow up, I have to re-start the claim from the beginning. They always say they will research and get back to me in XXXX hours, but they never do. They just keep asking me to restate the same transaction information, and are not providing additional details on who may have accessed my financial information and the steps they are taking to return the funds to my checking account.

My wallet and cellphones were stolen late early morning on XX/XX/year>. Thieves were able to access my account using my cellphone. When I learned of the theft and was able to login to the accounts I immediately notified the financial institutions of the affected accounts to notify them of the fraudulent transactions. Remitly was used to transfer cash from my bank /credit card accounts for immediate transfer to unknown third parties. Approximately {$9000.00} was taken.

Subject : Complaint Regarding Incorrect Remittance Transfer and Delay in Resolution I am writing to formally raise a complaint regarding an international money transfer I made through Remitly to XXXX, which was unfortunately credited to an incorrect bank account due to a one-digit error in the account number. Upon identifying the issue, I immediately contacted Remitlys customer support team. They informed me that they were coordinating with their partner bank in XXXX to investigate and resolve the matter. When I inquired whether I could also follow up directly from XXXX, I was advised that I may do so. As instructed, my family contacted and personally visited the recipient bank. However, the banks customer support team has informed us that the reversal of funds is dependent on the consent or authorization of the unintended recipient. They further stated that they are awaiting a response from the recipient, and no definitive timeline or resolution has been provided.…

I was awaken early last week by a text from my bank that unauthorized transactions took place. {$800.00}. {$70.00}, {$70.00}, {$70.00}, {$90.00}, {$90.00} & {$90.00}. The {$90.00} & {$70.00} charges were reversed but XXXX XXXX XXXX ( recipient ) got the {$800.00}. Remitly told me they couldn't assist me. This is unethical and frustrating.

Company : Remitly Issue : Refund not received for canceled {$6000.00} transaction I am filing this complaint because Remitly has failed to return my {$6000.00} after a canceled transaction, despite repeated assurances that the refund would be returned to my bank account. I initiated Remitly transactions in XX/XX/year>. XXXX or more transactions were canceled around XXXX XXXX XXXX. Remitly representatives repeatedly told me that my refund would be returned by XX/XX/XXXX, then later by XX/XX/XXXX. As of XX/XX/year>, I still have not received the missing {$6000.00} refund. I have contacted Remitly support multiple times through XXXX. Each time, I received inconsistent information. Some representatives said the refund had already been issued. Another representative said XXXX transaction was still under compliance review, even though I had canceled the transaction and did not see any active transaction in my Remitly app.…

Im a XXXX and I ordered from a company XXXX in the XXXX. They are a known company but when I placed an order with them on XX/XX/year> thru Remitly in the amount of {$85000.00} but I never received my order. Ive been in constant contact with XXXX up until XX/XX/year>. XXXX offered a refund if the hair was not shipped out by XX/XX/year>. It is now XX/XX/year> and XXXX havent had any correspondence with XXXX. I contacted Remitly to report the fraud and they said there wasnt anything they can do about it since the transfer was already picked up which I understand BUT I dont understand how they can allow a company to continue to use their service and scam people. I did as much due diligence before ordering with XXXX. I reached out to other stylists who have used their services, I ran their information thru XXXX and everything seemed to check out. at this point I dont know what to do. Im out of $ XXXX and no inventory.

On XX/XX/year>, I initiated an international transfer of {$12000.00} through Remitly to my account at XXXX XXXX in XXXX XXXX. As of today, the funds have still not been received. I have contacted Remitly multiple times regarding this issue. During prior communications, Remitly stated that the funds had been sent to the recipient bank and were under compliance review. However, I directly contacted my bank in XXXX XXXX, and they confirmed that they have not received the funds and have no record of any pending transaction or review. I have fully complied with all requests from Remitly and provided all required documentation. I also requested that, if the transfer can not be completed, the transaction be canceled and the funds returned to me. Despite this, no resolution has been provided. My most recent contact with Remitly was on XX/XX/year>, where I clearly requested immediate resolution or reversal of the transaction and informed them that I was prepared to escalate the matter.…

I sent money through Remitly using their XXXX service, but when the recipient went to collect the {$200.00}, they were not given the funds. Ten minutes later, I called Remitly, and they told me they couldn't do anythingthat I should call back the next day. To this day, no one has returned the money to my bank account. This was an international transfer to XXXX.

I have two pending refund requests from my Remitly wallet : {$800.00} requested XX/XX/XXXX and {$500.00} requested XX/XX/XXXX ( total {$1300.00} ). I confirmed multiple times I want the money back to my card/bank. Support agent has given me shifting timelines ( 5-10 days 7-10 business days from approval pending back-end approval ) and suggested canceling the refund instead of processing it. It is now XX/XX/XXXX and I still have no funds or firm resolution date. I need the refunds processed immediately

I did not receive any direct response from Remitly regarding this complaint. Although the case shows Company Responded, I have not been provided with any response, explanation, or documentation through the CFPB portal or by email. The only documents appear to have been sent to my bank, not to me, which prevents me from reviewing or responding. I formally dispute the closure of this complaint and request that it be reopened. Additionally, no independent confirmation from XXXX XXXXXXXX XXXX XXXX XXXX XXXX has been provided. Without proof from the receiving bank, this transaction remains unresolved. I request that Remitly provide verifiable proof of delivery or issue a full refund.

Formal Complaint Loss of Trust in Remitly and Failure to Provide Verifiable Proof of Delivery I am filing this complaint due to serious concerns regarding a Remitly transaction and my complete loss of trust in the companys handling of this matter. Remitly claims that my transaction was completed and has provided documentation to my banks ( XXXX and XXXX XXXX ). However, after reviewing all materials, I have determined that these documents are not reliable and do not constitute valid proof that the funds were actually delivered. All documents provided appear to be self-generated by Remitly and originate solely from their internal system. Despite being submitted through XXXX different banks, the information is identical in nature and lacks independent verification. Critically, there is no confirmation from the receiving bank, XXXX XXXXXXXX XXXX ( XXXX ), which is the only institution capable of verifying whether the funds were actually credited to the recipients account.…

On XX/XX/year> at XXXX XXXX I received an email to my personal email stating someone was attempting to transfer money to someone in XXXX. The amount was {$500.00} USD which would have been {$8800.00} in XXXX currency. I first chatted with customer service and they did not want to delete the account and urged me to call the companys customer service number. When I called the customer service line it took two people and a manager to get the account suspended, not even closed/deleted and the transaction cancelled. Moreover, I work as a fraud analyst for a company reviewing and investigating large scale fraud, including fraud rings, and identity theft fraud, to name a few, and the companys protocol is extremely flawed in terms of handling fraud claims. I have to wait 10 days to get my {$500.00} refunded back to me which is abysmal as I was left with something along the effects of {$320.00} in my bank account.…

Complaint Against Remitly Failure to Provide Proof of Fund Delivery I am filing this complaint against Remitly regarding multiple transactions that I reported as fraudulent. On XX/XX/year>, I made several transactions through Remitly that I later identified as part of a scam. I contacted Remitly immediately on the same day to cancel the transactions. Remitly has provided inconsistent and contradictory information about these transactions. They initially indicated that some transactions were cancelled, and I received confirmation emails stating that certain transfers were cancelled. However, Remitly later claimed that some transactions were completed and delivered to the recipient. Despite my repeated requests, Remitly has failed to provide any verifiable proof that the funds were actually received or withdrawn by the recipient.…

On XX/XX/year>, I initiated a money transfer of XXXX XXXX to XXXX using the Remitly application. During the checkout process, the Remitly user interface explicitly and prominently stated that the recipient would receive exactly XXXX XXXX. There was no clear warning or disclosure on the final confirmation screen indicating that third-party receiving fees would be deducted from this guaranteed amount. Upon completion, my recipient only received XXXX XXXX, as the receiving bank deducted a XXXX XXXX fee. I immediately contacted Remitly customer support to address this deceptive user interface and request a courtesy credit for the undisclosed discrepancy. The customer service agent named XXXX refused to assist, blamed the receiving bank, and blatantly ignored multiple direct requests to escalate the chat to a supervisor. Remitly is engaging in deceptive marketing by guaranteeing an exact delivery amount while hiding potential third-party deductions.

I am filing a complaint against Remitly regarding the permanent deactivation of my account without explanation. I recently received a message stating that my profile has been permanently deactivated on XX/XX/XXXX and that no further information would be provided. I have not engaged in any fraudulent or suspicious activity, and I was not given any opportunity to verify my identity, clarify transactions, or resolve any concerns prior to this decision. My account has been locked since XX/XX/XXXX, I emailed 4 times and called them and got no solution. They took 20 days to respond back to all my emails. This lack of transparency and inability to appeal or receive clarification is extremely concerning. As a consumer using a financial service, I believe I am entitled to understand the reason for such a serious action, especially when it impacts my ability to send money. I am requesting : XXXX. A clear explanation for why my account was permanently deactivated XXXX.…

COMPLAINANT INFORMATION Name : XXXX XXXX Address : XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX. XXXX XXXX Company : Remitly , Inc . 3. SUBJECT : Delayed {$4000.00} Money Transfer and Failure to Release Funds 4. COMPLAINT DETAILS On XX/XX/year>, I initiated a {$4000.00} money transfer through Remitly to XXXX. The funds were successfully taken from my account. However, as of XX/XX/year>, the funds have not been delivered to the recipient. Remitly requested that I verify my identity. I complied and submitted all required verification documents promptly. Despite completing verification, my transfer remains on hold with no clear explanation or resolution. This delay now exceeds the normal processing timeframe advertised by Remitly. I have contacted customer service, but the issue remains unresolved. Due to this delay, I lost a confirmed XXXX car rental opportunity, resulting in financial loss.…

On XX/XX/year>, a fraudulent account was opened on my behalf using my name, phone number, address, and email address. It appears there were no safeguards in place and the transaction went through successfully in the amount of {$2500.00} USD and sent to XXXX. There was no email verification that was required to confirm the account, and multiple other transactions took place and were cancelled prior to the last transaction that went through and no flags were raised by their system. It is concerning that a platform like Remitly would not try and verify an account via email or even 2FA. Because this happened, I have had to close all of my accounts and I am a nervous wreck concerned I will not receive my funds back from my bank since my information was stolen. This could have been prevented had the company require verification of identity.

Dear Sir/Madam, I am writing to file a formal complaint regarding an international money transfer issue involving XXXX, where the funds have not been credited to the beneficiary account due to a bank name error, and no resolution has been provided despite multiple follow-ups. Transaction Details : 1. Reference Number : XXXX Amount : XXXX XXXX ( AED XXXX ) XXXX. Reference Number : XXXX Amount : XXXX XXXX ( AED XXXX ) Issue Explanation : At the time of initiating the transfer, I mistakenly selected the beneficiary bank as Bank XXXX XXXX instead of the correct bank, which is XXXX XXXXXXXX XXXX As soon as I realized the error, I immediately contacted Remitly customer support and requested them to correct the bank details bef

On XXXX XXXX I sent money through Remitly in XXXX separate transactions, XXXX for {$600.00} and another for {$130.00}, to a recipients bank account at XXXXXXXX XXXX XXXX XXXX XXXX XXXX Remitly marked both transfers as delivered on XX/XX/XXXX. However, the funds have not been received in the recipients bank account. Since XX/XX/XXXX, I have contacted Remitly multiple times to resolve this issue. Every time I call, I am told to wait another XXXX hours. They continue to give me the runaround and make promises that the issue will be resolved, but no actual solution has been provided. It has now been over a month, and the money is still not in the recipients account. Remitly informed me that they used a partner bank to complete the transfer, and they repeatedly claim that the partner bank has already delivered the funds. However, this directly contradicts the information from the recipients bank.…