Robinhood Markets Inc.

On XX/XX/year>, while visiting XXXX, I went to a hospital called As XXXX XXXX only to receive XXXX treatment that had already been prescribed to me by another doctor in XXXX. While I was there, the hospital performed an XXXX XXXX XXXX XXXX. However, at no point was I informed of any pricing or told that my card would be charged the amounts that later appeared on my account. While I was receiving the XXXX XXXX hospital staff requested my ID and my Robinhood XXXX XXXX. I provided them because I believed it was for normal intake purposes. I never authorized charges totaling approximately {$390.00}, and I never signed any document approving those charges. The hospital processed the following transactions on XX/XX/year>XXXX : XXXX {$340.00} XXXX {$57.00} I was in the hospital for no longer than approximately two hours.…

On XX/XX/year>, my longtime employer unexpectedly passed away, causing significant financial hardship and disruption to my income stability. Since that time, I have been assisting with the transition and closure of the law office while continuing to manage work responsibilities. On XX/XX/year>, I contacted XXXX XXXX XXXX by email to request hardship assistance, including a reduction in monthly payments and/or interest rates due to these unforeseen circumstances. I attempted to work directly with the company to avoid falling behind on my account and to seek a temporary financial solution. XXXX responded that, due to my limited account history, they do not have any payment plan options available at this time and that I would be notified in the future if my account becomes eligible. However, I have been a customer for approximately four ( 4 ) years.

On XX/XX/XXXX, I transferred {$300.00} from my bank accountending in XXXX the account. Approximately two hours later, I initiated a transfer of {$95.00} to a card ending in XXXX. A balance of {$200.00} remained in the account. In XXXX, I reported two unauthorized transactions that I had not initiated myself. Since that time, whenever I attempted to make a transfer from the account or to Robinhood, the platform began requiring me to submit a selfie alongside my ID ( which I provided on every occasion ). Around XXXX, I purchased a XXXX XXXX here in the USA as a birthday gift for my nieces ( who reside in XXXX ). I created a user account in my own name to handle the initial setup for them, and I linked my Robinhood cardending in XXXX it. My nieces used my XXXX account from time to time to make authorized purchases in the XXXX XXXX, which I had explicitly permitted.…

I am filing a formal complaint against Robinhood Credit ( issued via XXXX XXXX XXXX ) for deceptive promotional reward practices and failure to honor explicitly stated credit card reward terms. On XX/XX/year>, I completed a high-value transaction with the merchant XXXX utilizing my Robinhood XXXX XXXX . Prior to making this purchase, I activated a promotional " Mystery Box '' reward offering a 10 % cash-back boost specifically for using XXXX XXXX as the checkout method. I have clear, physical receipt documentation proving that XXXX XXXX was indeed the payment method used for this transaction. However, Robinhood has refused to apply the 10 % boost. Support representatives first claimed the transaction didn't qualify because it wasn't processed via " XXXX XXXX '' ( a completely separate application from the required " XXXX XXXX '' ).…

Accounts involved : * Robinhood XXXX XXXX ending in XXXXXXXX XXXX XXXXXXXX XXXX ending in XXXX Complaint narrative I am filing this complaint against XXXX XXXX Bank, the issuer of both my Robinhood XXXX XXXX Credit Card and XXXX XXXX Credit Card, for failing to properly investigate and process my disputes involving XXXX XXXX XXXX XXXX Both the Robinhood XXXX XXXX and XXXX XXXX are XXXX credit cards issued by XXXX XXXX Bank. My disputes involve the same merchant, the same type of transactions, the same factual basis, and materially similar evidence. The purchases were for in-game digital currency called XXXX XXXX, which are used inside the XXXX game to upgrade castles and heroes. The merchant advertises the game as a competitive Player-vs-Player PvP environment. My dispute is not simply that XXXX XXXX did or did not appear in my account. The central issue is that the XXXX XXXX were sold for use in a materially misrepresented service environment.…

I am filing this complaint against Robinhood for failure to conduct a good-faith investigation into unauthorized transactions under Regulation E ( 12 CFR 1005.11 ). On XX/XX/year>, two unauthorized XXXX transactions totaling {$440.00} ( {$260.00} and {$180.00} ) were charged to my account. Robinhood initially found my claim valid and issued a " Credit for Fraud '' ( see attached image XXXX ), but they have since rescinded these credits and denied my claim ( Case ID : XXXX ). Robinhood 's denial is based on factually incorrect conclusions : Spending Patterns : They claim these charges are " within spending patterns '' despite my historical spending average at XXXX being consistently between {$11.00} and {$54.00}. These charges represent a 1,000 % increase that the company is ignoring. Account Takeover : I have provided proof of a XXXX account security breach on XX/XX/XXXX ( unauthorized password resets ). This proves my digital account was hijacked and used via XXXX XXXX.…

Robinhood closed my account and they have put a hold on my phone while they say they verify the source of the funds. I have tried to communicate with them to find out what they need but I get the same copy and paste response. At this time I have over about {$1800.00} which I cant get returned to me

I have a Robinhood XXXX XXXX XXXX. I am paying an annual fee of {$50.00} for the privilege of this account. Robinhood has arbitrarily placed a security hold on my account multiple times in the past month because of transaction attempts I made they declined that are valid attempted transactions made by me. I have verified my identity twice, explained the nature of the transactions and stated in writing that there is no current or attempted fraudulent transactions, and my account has still been frozen under review for almost two weeks. After being frozen earlier in the month. I am being robbed by Robinhood because I am paying an annual fee for a credit card I can not use during the annual fee period.

b'On XXXX someone at my gas station was raising money for the school selling candy. I agreed to a $XXXX donation and tapped my card to pay. The terminal displayed $XXXX for the charge. They actually charged me $XXXX and fled. I filed a police report with the XXXX XXXX police department.\n\nReport # XXXX\nOfficer XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX\n\nI disputed the charge with Robinhood XXXX (credit card issuer) and was denied with only the statement could not be substantiated with the merchant and that I didnt order a new credit card. \n\nThey collected no evidence from me and I never spoke to a representative.'

I am writing to formally lodge a complaint against Robinhood regarding the abrupt closure of my account and the handling of my funds ( {$26000.00} in total ). In XX/XX/year>, I initiated XXXX valid ACH deposits from my XXXX XXXX account to Robinhood ( {$25000.00} and {$1000.00} respectively ). Later, I attempted to transfer my balance out to my XXXX XXXX XXXX account wihch was linked to my Robinhood account. Robinhood denied the XXXX attempt. After speaking with customer support, I attempted a XXXX time. Consequently, Robinhood restricted and terminated my account without providing any granular explanation, stating only that the funds must be returned to the original source bank ( XXXX ). I accept the account closure, but Robinhood has failed to provide explicit tracking information, effective initiation dates, or proof of the ACH Return for the {$26000.00}. My funds are currently floating in transit with XXXX visibility, causing severe financial distress.

I am the primary cardholder of this Robinhood XXXX XXXX account, and my wife is registered as an Authorized User who manages and uses this specific card. The merchant officially approved and issued a refund to her card, and I have provided clear, undeniable written proof of this refund confirmation, including the official Acquirer Reference Number ( ARN ) : XXXX. Despite this explicit evidence and traceable financial data, Robinhood Support performed a completely inadequate investigation and hastily sent me a final notice stating that " the investigation is complete and there are no further actions to take '' ( Case ID : XXXX ). Closing the case without properly tracking this ARN and crediting the confirmed refund to my account is a severe failure of financial regulatory compliance and an unfair business practice.

I opened a XXXXXXXX XXXX account with Robinhood on XX/XX/year>. On XX/XX/year>, I received an invitation email for Robinhood Banking. When I opened the email, it displayed an overview of my account information, including my name, date of birth, email address, and Social Security number. At that point, I discovered that the information on the account was incorrect : the account contained my name, but my mothers date of birth and Social Security number. I immediately contacted Robinhood Support to report the issue and ask how this could have occurred and how it could be corrected. Robinhood Support informed me that there was a possibility the information had been pulled from my linked bank account. They instructed me to contact my bank to verify that my information was accurate. I contacted XXXX XXXX, and the bank confirmed that my account contains my correct Social Security number and date of birth.…

I am filing this complaint against Robinhood regarding its handling of a billing dispute on my Robinhood XXXX XXXX ( issued by XXXX XXXX XXXX, serviced by Robinhood Credit , Inc. ). Robinhood Case ID : XXXX. On XX/XX/XXXX, I disputed a {$50.00} charge from XXXXXXXX XXXX. The items I actually ordered totaled under {$10.00}, with a promo code applied, and I never received an order confirmation or the food. I was effectively charged roughly ten times the value of my order apparently for someone else 's purchase. Before filing, I contacted the merchant directly on FXX/XX/XXXX and received no response. Over the following weeks I provided Robinhood with supporting documentation on at least three separate occasions XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX including details of my actual order showing the correct, far lower amount, and the date I contacted the merchant. Robinhood acknowledged receiving this information and confirmed it was added to my dispute case.…

I am writing to formally document my ongoing concerns regarding this Robinhood companys continued access to my account despite my repeated requests to close the account and delete my personal information.I have previously contacted this company and submitted a written request via email instructing them to immediately close my account, stop processing any transactions, and remove my personal information from their system. However, despite my clear instructions, unauthorized withdrawals from my personal bank account have continued. In addition, this company has continued to provide excuses and delays instead of following my direct request to terminate the account relationship. I did not authorize any further withdrawals, debits, or access to my banking information after my closure request was submitted.This letter serves as a final formal demand that your company : 1. Immediately close my account. 2. Cease all access to my banking information. 3.…

I deposited over XXXX $ dollars in robinhood account and only made XXXX outgoing transfers of XXXX XXXX and yet my account is missing XXXX XXXX account is at XXXX and its impossible to get a hold of a live agent, its all ai and unable to help

Been a California resident when opened a Robinhood brokerage account many years ago. Since then moved to Texas and provided Robinhood with this information including legal documentation of the change of residence. Robinhood failed to update all my personal information related to this change for many years. Recently opened a credit account with Robinhood and still facing with the address issue. Their AI and half-wit operated support could not provide any meaningful support and solution to update my address. How could they get this far in the financial business is beyond strange!?

On XX/XX/2026, my mobile phone was stolen and my Robinhood account was subsequently compromised. The unauthorized party gained access to my account, changed security settings, added external bank/deposit accounts, and executed fraudulent transactions totaling over {$9000.00}, including approximately {$3100.00} in cash withdrawals and {$6300.00} in cryptocurrency sales. Additional unauthorized transfers from my XXXX XXXX XXXX account were also initiated. I received an alert during the incident and immediately attempted to freeze the account, but was unable to do so because authentication methods had been changed to the stolen device. My family attempted to contact Robinhood support during the active fraud period, but no timely live intervention occurred. By the time I reached support the following day, the unauthorized transactions had already been completed. Robinhood only responded after a post-incident appeal, which did not prevent or mitigate the losses.…

I have an account with Robinhood with a two step verification. I tried to log in but I no longer have access to the device because it was stolen. I contacted robinhood several times to try to update my information. I received an alert that someone tried to access my account. I called the number and emailed them several times. I have dates from emails and multiple people replying and giving me different instructions.

Robinhoodclosed my account and won't let me withdraw money they have done this to many people it's all over internet that they are scammers I just didn't find out till now

On the date of XX/XX/year> robinhood placed a restriction on my account with funds in it making me unable to access my account. No information provided when requested and robinhoods support has no response or phone number to call. This is impacting my ability to operate in the real world. I am escalating to the cfb to get more help

I am experiencing severe account restrictions on Robinhood that prevent me from managing my investments and funding my account. The platform currently holds my existing funds in XXXX ( XXXX ). However, Robinhood is blocking me from linking, verifying, and transferring funds from my XXXX XXXX XXXX XXXX ( XXXX ) account to continue making investments.Furthermore, Robinhood repeatedly fails to verify my active XXXX debit card, despite the card having a sufficient balance. When I contacted Robinhood customer support ( XX/XX/year> ) for assistance, the representatives refused to investigate the specific block on my account. Instead, they only read generic, public troubleshooting information found on the internet and failed to provide a resolution.

What happened : On XX/XX/2026, I was targeted in a sophisticated social-engineering fraud that Robinhoods supervisory and fraud-detection systems failed to prevent, and that Robinhood has since refused to meaningfully investigate. A caller impersonating a Robinhood fraud-prevention agent contacted me with detailed knowledge of my Robinhood account, phone number, and credit card information, claiming my account was compromised. They directed me by text to download Robinhood Wallet, a legitimate Robinhood-branded self-custody crypto app operated through Robinhood XXXX XXXXXXXX XXXX XXXX XXXX XXXX, framed as a secure wallet to protect my funds. Believing I was working with Robinhood, I liquidated my brokerage positions and purchased approximately {$600000.00} in XXXX, then was walked through an outbound transfer including reading back an authentication code. Only Robinhoods flat transfer limit prevented the full loss. I lost {$4900.00}.…

On XX/XX/year>, I was navigating the XXXX XXXX rewards interface. I encountered a " bundled '' raffle entry screen that was designed to redeem a high volume of points ( {$20.00} value ) automatically. The interface lacked a clear, individual selection process and, most critically, did not present a final " Confirm '' or " XXXX '' screen before the points were permanently deducted. I immediately contacted XXXX support ( Case ID # XXXX ) to report this unintended transaction caused by deceptive UI design, commonly known as a " Dark Pattern. '' Initial Action : I spoke with a support representative who admitted she did not have the authority to reverse the transaction but escalated the case to a manager named XXXX. XXXX XXXX : After the initial escalation, the company provided only generic, scripted responses that failed to address the lack of a confirmation screen. Escalation : I formally requested a management review and set a clear deadline for a resolution.…

I submitted a wire transfer From my E-trade account under XXXX XXXX XXXX XXXX XXXX to send {$200000.00} to my Robinhood XXXX account and Robinhood partner with XXXX XXXXXXXX XXXX I accidently submited with incorrect account number, missing XXXX digit in the account number. The fund did not go to my Robinhood Checking account. I have contacted with XXXX costumer service for 10 days. They said to me they did summit recall but they tell me they can't trace the wire, and not responsible for that. They told me it is depending on receiving bank, asked me to contact them to trace. However Robinhood Banking and XXXX XXXXXXXX XXXX told me that XXXX should be able to trace the wire because they are the sender institution. Robinhood couldn't see anything in my account and told me the missing XXXX digit number leading to invalid account number, the fund was rejected back to XXXX, the wire was failed. XXXX did not tell me which clear path to get the money back.…

I am filing a complaint about Robinhood XXXX XXXX handling of my credit card dispute. I disputed {$170.00} of a prepaid hotel charge from XXXX XXXX XXXX XXXX for a stay from XXXX XXXX XXXX. My dispute was not that no lodging existed, but that the room and related services were materially not as described for a substantial portion of the stay. During the stay, the room had no or unstable hot water for 3 days, sewage odor in the bathroom for 3 days, extremely low shower water pressure for 4 days, an early water shutoff, late-night noise without intervention, and unusable/very slow Wi-Fi after the hotel moved us to another room for the final 2 nights. I reported these issues immediately to the hotel via XXXX during the stay and later by email after checkout. I provided Robinhood with a timeline, contemporaneous XXXX screenshots, Wi-Fi evidence, and the hotels own response, which acknowledged or minimized several issues rather than disputing that they occurred.…

Robinhood restricted my account XX/XX/year> holding {$380.00} under $ XXXX. I submitted government ID, selfie, and bank statements on XX/XX/XXXX and again on XX/XX/year>. On XX/XX/XXXX a Robinhood phone rep confirmed receipt. Immediately after, Robinhood reset my document deadline from XX/XX/XXXX to XX/XX/XXXX in the app and requested the same documents again. Screenshot attached as proof. This " reset the clock '' tactic violates FINRA Rule 4512. I met all XXXX requirements under 31 CFR 1023.220. Continued withholding for XXXX days is causing financial hardship. NOTE : My bank statements reflect my new address where I recently moved. My government ID and Robinhood account use my previous address. My name and date of birth match exactly across all documents. Robinhoods info doesnt match claim ignores that address changes during a move are normal and not a XXXX failure under 31 CFR 1023.220.

I am filing a complaint regarding an unauthorized transaction dispute involving approximately {$2000.00} charged through my XXXX XXXX XXXX account in connection with a rewards redemption for a physical gold bar. I did not knowingly authorize the purchase of approximately {$2000.00} worth of points or the subsequent redemption of those points for the gold bar. At the time of the redemption, I did not have enough existing points in my account, and the system processed a charge to purchase the additional points needed to complete the redemption. I reported to XXXX multiple times that I did not authorize either the points purchase transaction or the gold bar redemption. XXXX support acknowledged in writing that I stated I did not authorize and did not select or approve the redemption. Despite my dispute, XXXX initially denied my claim without providing documentation or evidence demonstrating authorization of the transaction.…

To Whom It May Concern, I am submitting this formal complaint regarding XXXX XXXX Rewards Season / XXXX Rewards Deposit Sweepstakes promotion that ran from approximately XX/XX/year> through XX/XX/year>. According to the promotion materials and official rules, winners were expected to be announced or confirmed around XX/XX/year>. As of today, I have not received any communication, update, confirmation, or transparency regarding the status of the sweepstakes winners. ( XXXX ) During the promotional period, I transferred and deposited over {$600000.00} into XXXX accounts specifically in connection with this campaign. Based on the published mechanics of the promotion, where each eligible deposited dollar counted as an entry, I accumulated approximately XXXX entries into the sweepstakes. This represented a substantial financial decision and transfer of assets made in reliance on XXXX advertised promotion.…

I used my debit card at XXXX XXXX I didnt get the funds I reached out to Robinhood and in return they blocked my account. This is my only account and I have bills to pay.

I am a Robinhood XXXX XXXX cardholder. Two separate virtual cards, provisioned exclusively for individual merchants, were used in unauthorized transactions by the same fraudulent merchant ( " International Literacy, '' phone XXXX ) within a 48-hour window. Card 1 : {$14.00} unauthorized charge, XX/XX/year>. This virtual card was provisioned exclusively for a single dental insurance merchant and used nowhere else. Card 2 : {$18.00} unauthorized charge, XX/XX/year>. This virtual card was provisioned exclusively for a separate merchant ( XXXX ) and used nowhere else. Both cards were generated within the Robinhood app and consumed directly into the merchant 's payment flow. They were never stored in a browser, password manager, or any other system. No other cards -- physical or virtual -- have experienced any fraudulent activity.…