Mortgage· Applying for a mortgage or refinancing an existing mortgageNH
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Rocket Mortgage, LLC
9,677 real consumer complaints filed against Rocket Mortgage, LLC at the Consumer Financial Protection Bureau. 279 received relief from the company. 100% of responses were timely.
9,677
Complaints
245
Won monetary relief
3%
Relief rate
>99%
Timely response
Most common issues
- 01Trouble during payment process3,046
- 02Applying for a mortgage or refinancing an existing mortgage1,668
- 03Struggling to pay mortgage1,207
- 04Closing on a mortgage783
- 05Incorrect information on your report643
- 06Application, originator, mortgage broker637
- 07Improper use of your report516
- 08Loan servicing, payments, escrow account256
- 09Problem with a company's investigation into an existing problem205
- 10Credit decision / Underwriting124
Top states filing
CA1,104FL955TX823GA529NY445PA376NJ335OH335NC334IL330
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Mortgage· Trouble during payment processOH
Outcome: Closed with monetary reliefTimely response
Mortgage· Trouble during payment processAZ
Outcome: Closed with monetary reliefTimely response
Mortgage· Closing on a mortgageCO
Outcome: Closed with monetary reliefTimely response
Mortgage· Closing on a mortgageOK
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against Rocket Mortgage, LLC where the consumer chose to publish their narrative.
Mortgage· Closing on a mortgageIN
Outcome: Closed with explanationTimely response
Mortgage· Closing on a mortgageKY
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processFL
Outcome: Closed with explanationTimely response
Mortgage· Closing on a mortgagePA
Outcome: Closed with explanationTimely response
Mortgage· Applying for a mortgage or refinancing an existing mortgageIA
Outcome: In progressTimely response
Mortgage· Trouble during payment processAL
Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageCA
Outcome: In progressTimely response
Mortgage· Trouble during payment processTX
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Improper use of your reportMD
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processTX
Outcome: In progressTimely response
Mortgage· Trouble during payment processCA
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageGA
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportTX
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageFL
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processOH
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageMD
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageOK
Outcome: In progressTimely response
Mortgage· Trouble during payment processNC
Outcome: Closed with explanationTimely response
Mortgage· Closing on a mortgageMI
Outcome: In progressTimely response
Mortgage· Trouble during payment processAZ
Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageNJ
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageNJ
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processMI
Outcome: In progressTimely response
Mortgage· Trouble during payment processCA
Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageFL
Outcome: In progressTimely response
Mortgage· Incorrect information on your reportGA
Outcome: In progressTimely response
Mortgage· Closing on a mortgagePA
Outcome: In progressTimely response
Mortgage· Trouble during payment processNY
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageTX
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageAZ
Outcome: In progressTimely response
Same thing happen to you?
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