CFPB COMPLAINT DATABASE

RoundPoint Mortgage Servicing LLC

3,070 real consumer complaints filed against RoundPoint Mortgage Servicing LLC at the Consumer Financial Protection Bureau. 11 received relief from the company. 99% of responses were timely.

3,070
Complaints
10
Won monetary relief
<1%
Relief rate
99%
Timely response

Most common issues

  1. 01Trouble during payment process1,534
  2. 02Loan servicing, payments, escrow account529
  3. 03Struggling to pay mortgage254
  4. 04Loan modification,collection,foreclosure225
  5. 05Incorrect information on your report150
  6. 06Closing on a mortgage76
  7. 07Applying for a mortgage or refinancing an existing mortgage67
  8. 08Problem with a company's investigation into an existing problem51
  9. 09Problem with a credit reporting company's investigation into an existing problem32
  10. 10Application, originator, mortgage broker28

Top states filing

CA389FL316TX282NJ136GA127IL122NC117PA116NY113VA105

Recent complaints

The 30 most recent complaints against RoundPoint Mortgage Servicing LLC where the consumer chose to publish their narrative.

Mortgage· Trouble during payment processNC

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Outcome: In progressTimely response
Mortgage· Trouble during payment processNC

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Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportNJ

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processMN

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processNJ

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Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageKY

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Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtNY

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Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportAZ

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Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageMD

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Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedWA

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Outcome: Closed with explanationTimely response
Mortgage· Applying for a mortgage or refinancing an existing mortgageCO

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processMI

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processCA

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Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageCA

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Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamMI

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processCA

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processTX

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Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemFL

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Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageNC

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Outcome: Closed with explanationTimely response
Mortgage· Closing on a mortgageMN

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processFL

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Outcome: In progressTimely response
Mortgage· Trouble during payment processCA

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processCA

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Outcome: In progressTimely response
Mortgage· Closing on a mortgageCA

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processCA

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processTX

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Outcome: Closed with explanationTimely response
Mortgage· Applying for a mortgage or refinancing an existing mortgageCA

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Outcome: Closed with explanationTimely response
Mortgage· Applying for a mortgage or refinancing an existing mortgageCO

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Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageFL

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processIL

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Outcome: In progressTimely response

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