CFPB COMPLAINT DATABASE

Shellpoint

20,221 real consumer complaints filed against Shellpoint at the Consumer Financial Protection Bureau. 369 received relief from the company. 96% of responses were timely.

20,221
Complaints
192
Won monetary relief
2%
Relief rate
96%
Timely response

Most common issues

  1. 01Trouble during payment process10,070
  2. 02Struggling to pay mortgage3,935
  3. 03Incorrect information on your report1,703
  4. 04Applying for a mortgage or refinancing an existing mortgage882
  5. 05Closing on a mortgage649
  6. 06Loan modification,collection,foreclosure584
  7. 07Loan servicing, payments, escrow account479
  8. 08Problem with a company's investigation into an existing problem394
  9. 09Problem with a credit reporting company's investigation into an existing problem288
  10. 10Attempts to collect debt not owed258

Top states filing

CA3,214FL2,232TX1,456NY1,139GA1,026IL879NJ836MD727PA696VA592

How others won relief

These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.

Mortgage· Trouble during payment processCA

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Outcome: Closed with monetary reliefTimely response
Mortgage· Trouble during payment processCT

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Outcome: Closed with monetary reliefTimely response

Recent complaints

The 30 most recent complaints against Shellpoint where the consumer chose to publish their narrative.

Debt collection· Attempts to collect debt not owedMI

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Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedMI

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Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageGA

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Outcome: In progressTimely response
Mortgage· Incorrect information on your reportMD

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Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageMA

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Outcome: In progressTimely response
Mortgage· Trouble during payment processIL

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Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportTX

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Outcome: In progressTimely response
Mortgage· Trouble during payment processCA

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Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageGA

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Outcome: In progressTimely response
Mortgage· Trouble during payment processMA

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Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemCA

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Outcome: In progressTimely response
Mortgage· Trouble during payment processSC

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Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageAZ

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Outcome: In progressTimely response
Mortgage· Trouble during payment processFL

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Outcome: In progressTimely response
Mortgage· Trouble during payment processFL

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Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL

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Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageNJ

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Outcome: In progressTimely response
Mortgage· Trouble during payment processIL

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Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processVA

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Outcome: In progressTimely response
Mortgage· Trouble during payment processMD

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Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageVA

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Outcome: In progressTimely response
Mortgage· Applying for a mortgage or refinancing an existing mortgageIL

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Outcome: In progressTimely response
Debt collection· Took or threatened to take negative or legal actionGA

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Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageGA

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Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageGA

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Outcome: In progressTimely response
Mortgage· Trouble during payment processPA

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Outcome: In progressTimely response
Mortgage· Trouble during payment processMA

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Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageOR

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Outcome: In progressTimely response
Mortgage· Applying for a mortgage or refinancing an existing mortgageOH

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Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageCA

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Outcome: In progressTimely response

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