6,190 real consumer complaints filed against Slm Corporation at the Consumer Financial Protection Bureau. 883 received relief from the company. 100% of responses were timely.
6,190
Complaints
273
Won monetary relief
14%
Relief rate
>99%
Timely response
Most common issues
01Dealing with your lender or servicer1,310
02Struggling to repay your loan1,185
03Incorrect information on your report697
04Dealing with my lender or servicer554
05Improper use of your report452
06Can't repay my loan377
07Getting a loan296
08Problem with a company's investigation into an existing problem186
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Debt collection· Attempts to collect debt not owedVA