Checking or savings account· Closing an accountMS
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
SoFi
7,582 real consumer complaints filed against SoFi at the Consumer Financial Protection Bureau. 597 received relief from the company. 100% of responses were timely.
7,582
Complaints
515
Won monetary relief
8%
Relief rate
>99%
Timely response
Most common issues
- 01Managing an account3,235
- 02Problem with a lender or other company charging your account791
- 03Closing an account724
- 04Incorrect information on your report247
- 05Opening an account232
- 06Dealing with your lender or servicer223
- 07Fraud or scam190
- 08Problem with a purchase shown on your statement179
- 09Getting the loan146
- 10Problem with a company's investigation into an existing problem144
Top states filing
CA1,129TX756FL628NY489GA364IL323PA277NJ245NC215OH215
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Checking or savings account· Managing an accountCA
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Managing an accountFL
Outcome: Closed with monetary reliefTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsFL
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Opening an accountCA
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 28 most recent complaints against SoFi where the consumer chose to publish their narrative.
Checking or savings account· Managing an accountAL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Confusing or missing disclosuresAZ
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountCA
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountCA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportAZ
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTX
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMO
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountCO
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTN
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountGA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountGA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountOR
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementPA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemSC
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedVA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountCT
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountMI
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountGA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountSC
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemPA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountSC
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountMS
Outcome: Closed with explanationTimely response
Checking or savings account· Opening an accountCA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNC
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountUT
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemNV
Outcome: Closed with explanationTimely response
Checking or savings account· Opening an accountMS
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedOH
Outcome: Closed with explanationTimely response
Same thing happen to you?
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