CFPB COMPLAINT DATABASE

Source Receivables Management LLC

4,002 real consumer complaints filed against Source Receivables Management LLC at the Consumer Financial Protection Bureau. 77 received relief from the company. 97% of responses were timely.

4,002
Complaints
10
Won monetary relief
2%
Relief rate
97%
Timely response

Most common issues

  1. 01Attempts to collect debt not owed1,640
  2. 02Written notification about debt585
  3. 03Incorrect information on your report414
  4. 04False statements or representation373
  5. 05Took or threatened to take negative or legal action352
  6. 06Improper use of your report191
  7. 07Communication tactics138
  8. 08Problem with a company's investigation into an existing problem90
  9. 09Problem with a credit reporting company's investigation into an existing problem67
  10. 10Cont'd attempts collect debt not owed52

Top states filing

FL543TX522GA317CA266NY249IL228PA174NC137NJ128MI124

Recent complaints

The 30 most recent complaints against Source Receivables Management LLC where the consumer chose to publish their narrative.

Debt or credit management· Confusing or misleading advertising or marketingSC

Believe to be company with XXXX XXXX I had them as a cell service provider, at which point decided to end service with them they locked my phone so where I could not take my phone with new service provider after the phone was paid for on recorded line. Then was asked if I owe anything else like a bill wise due a possible new billing cycle. Rep for T- mobile stated on a recorded line that I only had the line open only a few days after last billing cycle and stated that I didn't not need to pay it due to it wasn't a full billing cycle.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedIL

I am disputing this collection because the alleged debt is entirely the result of a XXXX billing error. I officially cancelled my XXXX line over the phone and paid my final bill in full. I then switched my service to XXXX, and my old phone was handed over to XXXX, which is completely documented by my XXXX billing timeline. After my account was closed, XXXX mistakenly processed an accidental charge. I immediately disputed this with receipts over the phone and through their official XXXX support channel. When the debt collection agency contacted me, I emailed them my entire paper trail including my final payment records, XXXX transfer receipts, and the cancellation timeline. Instead of conducting a real investigation, the agency ignored my evidence and sent a standardized, automated email response claiming the debt was valid simply because XXXX 's system said so. They have failed to provide any actual itemized proof or ledger to me.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedTX

Between XXXX and XX/XX/XXXX, I contacted XXXX customer support to cancel all four phone lines under my account. The representative confirmed that the lines would be closed and, because the account was prepaid, there would be no remaining balance. In XX/XX/XXXX, I unexpectedly received a phone call claiming I had outstanding charges and that my account had been sent to collections. I had never received any prior notice from XXXX phone call, email, or mailed letterinforming me of any balance or my rights. Believing the call to be a scam, I hung up. In XX/XX/XXXX, I received another call from the same collector. This time, I checked my XXXX credit report and confirmed the debt was real. I immediately contacted XXXX. After multiple disconnects and over an hour of waiting, I finally reached an agent who reviewed my account. She confirmed that three of the four lines had been properly canceled, but one line had been left open.

Outcome: Closed with explanationTimely response
Debt collection· Electronic communicationsTX

Before collection Ive offered to send back the device with XXXX nobody ever sent a box nor returned a phone cal.

Outcome: Closed with explanationTimely response
Debt or credit management· Didn't provide services promisedPA

ftc & complaint with the XXXX filed. First violation : I never received the required initial notice regarding this alleged debt before it was placed on my consumer report as required under 15 U.S.C. 1692g of the FDCPA. Your own CFPB response still did not provide proof that this notice was ever mailed. That alone is a serious issue, and statutory damages under the FDCPA may include up to {$1000.00} per action. Second violation : I repeatedly requested proper debt validation and the complete Method of Verification for over 90 days. Im actually glad the company responded to the CFPB complaint because the response further proved that the requested documentation still was not provided. You stated the account was verified with the original creditor, but where is the Method of Verification? Where are the documents relied upon during the investigation? Where is the competent evidence supporting the reporting of this account? Third violation : Under 15 U.S.C.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtFL

This debt collector has done unjustifiable practices of the FDCPA which it prohibits. They furnished this account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. they didn't follow the proper XXXX validation procedure. According to the FDCPA, Im entitled to compensation for these violations and clearly, they violated my rights and abused my privileges. I demand this account be taken off immediately.

Outcome: Closed with explanationTimely response
Debt collection· False statements or representationIL

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> Consumer Financial Protection Bureau XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SOURCE RECEIVABLES MANAGEMENT Dear Consumer Financial Protection Bureau, I am filing this complaint regarding the ongoing reporting and collection activity by SOURCE RECEIVABLES MANAGEMENT. I requested validation of the alleged debt pursuant to the Fair Debt Collection Practices Act, 15 U.S.C. 1692g, and the company has continued reporting the account without providing sufficient validation and documentation proving the debt is accurate and legally collectible. I dispute the validity and accuracy of this account. I requested : * Original creditor information * Itemized accounting of the balance * Signed agreement or contract * Proof of legal authority to collect * XXXX the debt is within the statute of limitations Despite my dispute, the account continues to negatively affect my credit report.

Outcome: Closed with explanationTimely response
Debt collection· False statements or representationOH

I am writing in response to your communication regarding an alleged debt that you claim I owe. Pursuant to my rights under the Fair Debt Collection Practices Act ( FDCPA ), I am requesting full validation of this debt. Please provide the following information : 1. The name and address of the original creditor 2. The original account number associated with the alleged debt 3. The amount of the alleged debt, including an itemized breakdown of fees, interest, and charges 4. Documentation showing I am legally obligated to pay this debt 5. Proof that your company is licensed and authorized to collect this debt in my state 6. A copy of the original signed agreement or contract bearing my signature Until this information is provided and verified, I request that all collection activity on this account be immediately suspended, including reporting to credit bureaus.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtPA

I have repeatedly sent debt validation requests to SOURCE RECEIVABLES MNG regarding this account, and I have not received any response or proper validation. Additionally, I never received the required initial notice of this debt prior to it being placed on my credit report. If the company claims that notice was provided, that would be inaccurate. I have maintained records of all correspondence sent to this company, including my debt validation letters, and can provide proof of delivery. It appears this company is either unaware of or disregarding the requirements for proper debt validation and consumer notification. Due to their failure to respond and verify this debt, I am requesting that the Consumer Financial Protection Bureau, Federal Trade Commission, and the appropriate Attorney General review this matter and hold this company accountable for noncompliance.

Outcome: Closed with explanationTimely response
Debt collection· Communication tacticsMI

I receive three calls per day. One listed as source Rec mgmt, the rest are scam likely. After calling the numbers back, I found the scam likely ones belong to a debt collector called XXXX. I did the research to find source rec mgmt is owned by XXXX, that brings the total amount of calls by this debt collector to 12 calls since Wednesday the XXXX, today is Tuesday the XXXX. You can see the pattern, one call by source Rec mgmt, two by scam likely which leads to XXXX, the owner of source rec mgmt.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedOH

Please note that this is not a refusal to pay off the account but a notice sent as per the Fair Debt Collection Practices Act ( F.D.C.P.A. ), 15 U.S.C. 1692 ( G ) Section 809 ( B ). This notice states that your claim is disputed and validation of the account is required.This notice is not a request for verification of the account or proof of my mailing address but a request for validation made pursuant to the F.D.C.P.A. laws. I humbly request that your agency/ office sends me valid proof of claim that I am legally obligated to pay you.Please provide me with the below mentioned items : * The amount you claim the Respondent owes you * An explanation showing me how you have computed the amount.

Outcome: Closed with explanationTimely response
Debt collection· False statements or representationCA

Company : XXXX Issue Type : Incorrect billing / improper collection / credit reporting issue Complaint Narrative I am filing a complaint regarding an unresolved billing and collections issue with T-Mobile that has persisted for nearly XXXX months and is now impacting my credit. I opened a XXXX account in XX/XX/XXXX ( XX/XX/XXXX timeframe ). Shortly after, I canceled the account and was instructed to return the devices. I was told I would receive a credit of {$220.00} upon return. On XX/XX/XXXX, I returned all devices ( XXXX XXXX XXXX ) using the return method provided by XXXX. I received confirmation that the devices were shipped. Despite complying with all return requirements, I began receiving billing notices in XX/XX/XXXX for amounts exceeding {$200.00} {$280.00}. I immediately contacted XXXX and was told the account would be credited and corrected.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedFL

Source Receivables Management has now failed twice to address the specific legal grounds raised in my dispute. Their CFPB response dated XX/XX/XXXX was a generic closed with explanation response that did not address a single one of the four documented inaccuracies I identified. XXXX conducted a reinvestigation on XX/XX/XXXX under report number XXXX and also returned no change without addressing any specific grounds. Both the furnisher and the bureau have now ignored documented legal violations. Source Receivables Management is reporting a XXXX collection account of {$120.00} on my XXXX credit report while this account is completely absent from both XXXX and XXXX. A debt collector that can not report consistently across all three bureaus has no verifiable basis for reporting this account on any bureau. Source Receivables Management never sent me a written validation notice as required by 15 U.S.C. 1692g ( a ) before placing this collection on my credit report.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedFL

I am filing a complaint against multiple debt collection agencies for what appears to be unlawful collection practices and inaccurate credit reporting in violation of the FDCPA and FCRA. I formally disputed the alleged debts and requested validation under 15 U.S.C. 1692g, which requires collectors to cease collection activity until proper verification is provided. However, these companies failed to supply sufficient documentation, such as a signed agreement, proof of ownership, chain of title, full account history, or legal authority to collect. Despite this, they continue collection efforts and/or report the accounts to credit bureaus without verifying their accuracy. This conduct may constitute violations of federal law, including false or misleading representations, unfair practices, and failure to properly investigate disputed information. Additionally, reporting unverified or inaccurate data may violate Metro 2 standards and expose these companies to liability.

Outcome: Closed with explanationTimely response
Debt collection· False statements or representationAL

Until you provide proper validation, I request that you cease all collection activities and reporting to any credit reporting agencies. If you are unable to validate this debt, you must cease collection efforts and remove any negative reporting associated with this account

Outcome: Closed with explanationTimely response
Debt collection· Communication tacticsMI

Source receivables management company calls me repeatedly atleast 7 times every day. When they call they ask for someone else and when I ask about THEIR company specifics information is never given and I am hung up on. Call reps are rude and repetitive calls are harassment.

Outcome: Closed with explanationTimely response
Debt collection· Electronic communicationsCO

This occurred 6 years ago. Im a single mom with XXXX XXXX. I did rent an apartment at the XXXX XXXX but I had no choice. But to look for a cheaper place. The rent went up to XXXX a month I cant afford that. I told the property manager that I would be moving out because of the rent increase having a single mom of XXXX XXXX. I cant afford that so the property manager knew fool well that I was moved out so this debt isnt mine. It needs to be removed indefinitely. Also my credit report like yesterday.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtPA

* * Complaint Against : * * Source Receivables Management , LLC ; XXXX XXXX ; XXXX XXXX XXXX XXXX ; XXXX ; XXXX * * Subject : * * Coordinated Failure to Validate Debt, Inadequate Investigations, and Continued Reporting of Unverified Information I am filing this complaint against Source Receivables Management, XXXX XXXX, XXXX, XXXX, and XXXX due to their collective failure to properly validate an alleged debt, conduct reasonable investigations, and ensure accurate credit reporting. * * Summary of Issue * * I disputed an alleged XXXXL account and requested proper validation. In response : * Source Receivables Management provided only a generic letter and a poor-quality photocopy of an alleged account statement * The credit reporting agenciesXXXX XXXX, and XXXX continued to report the account as verified or accurate * XXXX XXXX has not provided any competent evidence demonstrating that I am legally obligated for this debt Despite this, the account continues to be treated as

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedIL

I am disputing a collection account related to a billing error by XXXX On XX/XX/XXXX, I requested to transfer my account, under my name to my wifes name and close a line. I was told by a XXXX representative that the account and line would be closed, and I paid the outstanding balance at that time. I received confirmation and was told autopay could be stopped. However, the line was never disconnected, and charges continued without my knowledge or notification. On XX/XX/XXXX, I received a notice from a collection agency claiming I owed {$390.00}. I promptly disputed the debt and requested validation, but I have not received proper balance notification from XXXX prior to XX/XX/XXXX after I did the transfer. After contacting XXXX, they acknowledged that the line was not disconnected likely due to an operational error. On XX/XX/XXXX, I was told that if I paid the prorated XXXX charge of {$100.00}, the remaining balance would be waived. I paid this amount in good faith.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtTX

Source Receivables Management is reporting a collection account on my credit report in the amount of {$290.00}, claiming the original creditor is XXXX XXXX XXXX XXXX This account was assigned to Source Receivables on or about XX/XX/year> with a reported first date of delinquency of XX/XX/year>. I have never received any written notice from Source Receivables Management regarding this alleged debt. I never received the required written validation notice informing me of my right to dispute this debt within 30 days as mandated by the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g. This is my first formal contact disputing this account.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedFL

I am disputing an alleged debt that was sent to collections by Source Receivables Management regarding XXXX XXXX . This account was already in formal dispute withXX/XX/XXXX before it was sent to collections. My attorney wrote XXXX on XX/XX/XXXX, disputing a charge related to a promotion and demanding removal of the charge, return instructions for the phone, and no derogatory reporting. XXXX later requested written authorization, which was provided on XX/XX/XXXX. My attorney then sent another letter on XX/XX/XXXX, stating that XXXX still had not properly responded and that the account was continuing to be billed. Despite this unresolved dispute, the account was sent to Source Receivables Management for collection. The collectors letter dated XX/XX/XXXX, seeks {$1600.00}. Earlier attorney correspondence referenced a disputed charge of {$1100.00} and a later XX/XX/XXXX bill balance of about {$1600.00}. I dispute the validity and amount of this debt. I am requesting : XXXX.

Outcome: Closed with explanationTimely response
Debt collection· Took or threatened to take negative or legal actionTX

I recently reviewed my credit report and discovered a collection account listed as SOURCE RECEIVABLES MNG - XXXX which I do not recognize and do not believe is accurate. I have not received proper validation of this alleged debt as required under 15 U.S.C. 1692g ( FDCPA ), which mandates that a debt collector provide validation of the debt upon dispute. Furthermore, under 15 U.S.C. 1681s-2 ( b ) ( FCRA ), furnishers of information are required to conduct a reasonable investigation and report accurate and complete information to the credit bureaus. To date, I have not received any documentation such as the original signed agreement, complete payment history, or proof that SOURCE RECEIVABLES MNG has the legal authority to collect this alleged debt. The continued reporting of unverified and potentially inaccurate information is causing harm to my credit profile.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedDC

I did not open a XXXX account I have had a prepaid account for a year now. According to 15 US Code 1681i ( a ) ( 6 ) ( B ) ( I ) I am requesting the method of verification, description of procedure, and all documentation collected during investigation to prove this account is reporting accurately. I am requesting this information in 15 days.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtPA

I am submitting this complaint against Source Receivables Management regarding their attempts to collect an alleged debt that I believe has not been properly validated in accordance with federal law. This matter is especially concerning because this alleged debt was previously removed from my records, yet it has reappeared under a different company name. This raises serious concerns about the accuracy, integrity, and legality of the reporting and collection of this debt, as well as potential violations involving the resale or reassignment of disputed or invalidated debt. Source Receivables Management has contacted me in an effort to collect on a debt that appears to have been sold or transferred from another creditor. However, they have failed to provide adequate documentation demonstrating their legal right to collect this debt. Under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedOR

Source Receivables Management XXXX XXXX XXXX XXXX XXXX XXXX ACCOUNT # XXXX XXXX XXXX XXXX XXXX I am disputing the alleged {$280.00} debt from XXXX XXXXe. This debt is invalid and will not be paid. I was a XXXX XXXX customer for XXXX years. On XX/XX/year>, I paid {$72.00} and requested account closure. For reasons such as calls began to drop increasingly and I wanted to go to another carrier. They were very rude- but I paid balance remaining and closed this account. No further charges or notices were sent. This collection includes XXXX XXXX charges for a device no longer in use and unauthorized. I demand immediate removal from all credit reports and verification of the debt with documentation. I called SRM to discuss- and was told they would never remove and will begin to charge more if I do not pay right away. Aggressive and rude. I was a solid customer to XXXX for XXXX years with perfect payments. My credit is important to me. I try to do all things with integrity and grace.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedIA

I am reporting Source Receivables Management for attempting to collect a XXXX debt that has already been settled and closed. I have a formal letter from the previous collection agency, XXXX XXXX XXXX XXXX XXXX, stating the account is closed and a deletion request was sent to the credit bureaus. When I contacted XXXX to provide this proof, the representative stated they 'did not care ' and continued to demand payment. This is a violation of the FDCPA regarding the collection of a debt not owed and a failure to honor a valid dispute

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedMD

A third-party debt collector, Source Receivables Management , is attempting to collect an alleged telecommunications debt of {$2300.00} on behalf of XXXX XXXX XXXX XXXX I have no contract, signed agreement, or written obligation with Source Receivables Management. My only contractual relationship was with XXXX XXXX XXXX XXXX the original creditor. I sent a written Cease and Desist and Delete demand via XXXX XXXX Mail with Return Receipt Requested on XX/XX/year>, disputing this debt in its entirety and requesting proof of any written acknowledgment that I agreed to pay Source Receivables Management rather than the original creditor. No such agreement exists. Despite this, Source Receivables Management continues to report this unverifiable account to XXXX, XXXX, and XXXX, which violates my rights under the Fair Debt Collection Practices Act ( FDCPA ), XXXX XXXX. XXXX et seq., and the Fair Credit Reporting Act ( FCRA ), XXXX XXXX. XXXX et seq.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedFL

I am filing this complaint against Source Receivables Management for reporting an unverifiable collection account on my XXXX credit file in violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681e ( b ) and 1681s-2 ( b ), and the Fair Debt Collection Practices Act ( FDCPA ). Background Source Receivables Management is reporting a collection account on my XXXX credit file, account number XXXX, with a balance of {$120.00}. The original creditor is listed as XXXX XXXX XXXX XXXX The account open date with the collector is listed as XX/XX/year>. Failure to Verify and Possible Improper Placement I sent a direct dispute and validation request to Source Receivables Management requesting : ( 1 ) the original XXXXXXXX XXXX account number, ( 2 ) the exact date of first delinquency, ( 3 ) an itemized breakdown of the {$120.00} balance, ( 4 ) written authorization from XXXX XXXX XXXX confirming Source Receivables was authorized to collect and report this account, and ( 5 )

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtNH

I was enrolled in autopay and did not receive statements. After reviewing my credit card records, I identified charges I do not recognize. Additionally, the reported dates of service appear inaccurate. Despite these issues, the account continues to be reported as a collection without proper validation being provided to me. I am requesting : Full validation of this debt Documentation supporting the charges and dates Removal of this account from my credit report if it can not be properly verified This matter has caused ongoing confusion due to lack of transparency and documentation.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedAZ

I cancelled service with XXXX ( Source Receivables Management ) in XX/XX/year> ( account XXXX ) and paid my remaining balance of {$11.00}. I just got a notice that I now owe an additional {$83.00} including fees which makes no sense as my final bill was {$11.00} for a partial month of service. The vendor would email me a bill every month and I would pay it. This time they sent it to an incorrect address and are now demanding payment including fees and threatening to report me to to credit bureau 's. Given that Source Receivables Management never sent me a bill via email as they always had, and instead sent a bill to an incorrect address I believe that Source Receivables Management should take responsibility for their mistake, write off this remaining bill that was charged in error after I'd already made a final payment and agree to not report anything to the credit bureau 's.

Outcome: Closed with explanationTimely response

Same thing happen to you?

Upload your evidence. We draft a formal complaint with citations in 10 minutes. CFPB legally forces a response in 15 days.