Credit card· Problem with a purchase shown on your statementCA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Synchrony
85,600 real consumer complaints filed against Synchrony at the Consumer Financial Protection Bureau. 24,917 received relief from the company. 99% of responses were timely.
85,600
Complaints
11,769
Won monetary relief
29%
Relief rate
99%
Timely response
Most common issues
- 01Incorrect information on your report10,342
- 02Problem with a purchase shown on your statement8,483
- 03Improper use of your report7,754
- 04Fees or interest6,619
- 05Attempts to collect debt not owed4,428
- 06Getting a credit card4,071
- 07Closing your account3,988
- 08Problem when making payments3,967
- 09Other features, terms, or problems3,691
- 10Took or threatened to take negative or legal action2,641
Top states filing
CA10,482FL8,978TX7,928NY6,238GA4,264PA3,237NC3,196NJ3,097IL2,716OH2,660
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Fees or interestKY
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementMD
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementWV
Outcome: Closed with monetary reliefTimely response
Credit card· Fees or interestFL
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against Synchrony where the consumer chose to publish their narrative.
Checking or savings account· Managing an accountMO
Outcome: Closed with explanationTimely response
Credit card· Fees or interestTX
Outcome: In progressTimely response
Credit card· Fees or interestTX
Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsLA
Outcome: In progressTimely response
Credit card· Advertising and marketing, including promotional offersNY
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementMO
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemCA
Outcome: In progressTimely response
Credit card· Fees or interestNC
Outcome: In progressTimely response
Credit card· Problem when making paymentsME
Outcome: In progressTimely response
Credit card· Closing your accountNY
Outcome: In progressTimely response
Debt collection· Attempts to collect debt not owedVA
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementFL
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementIL
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Improper use of your reportCA
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportCA
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementAZ
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Improper use of your reportAZ
Outcome: In progressTimely response
Debt collection· False statements or representationTX
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementGA
Outcome: In progressTimely response
Debt collection· Took or threatened to take negative or legal actionOR
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementMI
Outcome: In progressTimely response
Debt collection· Attempts to collect debt not owedMA
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportGA
Outcome: Closed with non-monetary reliefTimely response
Credit card· Fees or interestDE
Outcome: In progressTimely response
Credit card· Incorrect information on your reportTX
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL
Outcome: In progressTimely response
Credit card· Fees or interestTX
Outcome: In progressTimely response
Credit card· Other features, terms, or problemsCA
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementPA
Outcome: In progressTimely response
Credit card· Problem with a company's investigation into an existing problemNH
Outcome: In progressTimely response
Same thing happen to you?
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