Credit card· Problem with a purchase shown on your statementID
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Synchrony
83,640 real consumer complaints filed against Synchrony at the Consumer Financial Protection Bureau. 24,671 received relief from the company. 99% of responses were timely.
83,640
Complaints
11,609
Won monetary relief
29%
Relief rate
99%
Timely response
Most common issues
- 01Incorrect information on your report10,105
- 02Problem with a purchase shown on your statement8,120
- 03Improper use of your report7,688
- 04Fees or interest6,309
- 05Attempts to collect debt not owed4,323
- 06Getting a credit card3,997
- 07Problem when making payments3,862
- 08Closing your account3,856
- 09Other features, terms, or problems3,551
- 10Took or threatened to take negative or legal action2,621
Top states filing
CA10,238FL8,741TX7,720NY6,104GA4,200PA3,163NC3,118NJ3,032IL2,660OH2,608
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Fees or interestNC
Outcome: Closed with monetary reliefTimely response
Credit card· Fees or interestNC
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementNY
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementTN
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against Synchrony where the consumer chose to publish their narrative.
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemAZ
Outcome: Closed with explanationTimely response
Credit card· Problem when making paymentsWA
Outcome: Closed with explanationTimely response
Credit card· Fees or interestFL
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Improper use of your reportNY
Outcome: In progressTimely response
Credit card· Fees or interestFL
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementFL
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementFL
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportTX
Outcome: In progressTimely response
Debt collection· Took or threatened to take negative or legal actionCA
Outcome: In progressTimely response
Credit card· Closing your accountTX
Outcome: In progressTimely response
Credit card· Other features, terms, or problemsMO
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportTX
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementNY
Outcome: In progressTimely response
Credit card· Getting a credit cardNC
Outcome: In progressTimely response
Credit card· Problem when making paymentsWA
Outcome: In progressTimely response
Credit card· Getting a credit cardNY
Outcome: In progressTimely response
Credit card· Fees or interestNC
Outcome: In progressTimely response
Credit card· Fees or interestPA
Outcome: In progressTimely response
Credit card· Fees or interestCA
Outcome: In progressTimely response
Credit card· Problem when making paymentsWA
Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Charged fees or interest you didn't expectIL
Outcome: In progressTimely response
Credit card· Trouble using your cardMN
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportTX
Outcome: In progressTimely response
Vehicle loan or lease· Managing the loan or leaseAZ
Outcome: In progressTimely response
Credit card· Getting a credit cardCA
Outcome: In progressTimely response
Credit card· Advertising and marketing, including promotional offersCA
Outcome: In progressTimely response
Credit card· Advertising and marketing, including promotional offersFL
Outcome: In progressTimely response
Credit card· Other features, terms, or problemsFL
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Improper use of your reportFL
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementTX
Outcome: In progressTimely response
Same thing happen to you?
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