CFPB COMPLAINT DATABASE

TClub Inc.

199 real consumer complaints filed against TClub Inc. at the Consumer Financial Protection Bureau. 0 received relief from the company. 3% of responses were timely.

199
Complaints
0
Won monetary relief
0%
Relief rate
3%
Timely response

Most common issues

  1. 01Money was not available when promised133
  2. 02Fraud or scam44
  3. 03Other transaction problem10
  4. 04Wrong amount charged or received3
  5. 05Other service problem2
  6. 06Problem caused by your funds being low2
  7. 07Confusing or misleading advertising or marketing1
  8. 08Incorrect exchange rate1
  9. 09Incorrect information on your report1
  10. 10Problem with customer service1

Top states filing

TX46CA18NJ17PA14FL11WA10GA7NC7MA6NY6

Recent complaints

The 30 most recent complaints against TClub Inc. where the consumer chose to publish their narrative.

Money transfer, virtual currency, or money service· Money was not available when promisedTX

On XX/XX/XXXX, I transferred {$2000.00} to XXXX through the Abound remittance app under the assurance it would arrive within XXXX working days ; however, the funds were not credited until XX/XX/year>. I desperately needed that money for a time-sensitive investment opportunity, which I ultimately missed due to this XXXX delay. Abound failed to resolve my issue on time and took their own sweet time to process the transaction, causing me a direct financial loss of {$1000.00} in missed profit

Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamPA

I am filing this complaint regarding a {$1000.00} money transfer initiated through the Abound money transfer application on XX/XX/year>, using my XXXX XXXX checking account. More than 22 days have passed since the transaction was initiated. The funds have neither been delivered to the recipient nor returned to my bank account. Each time I contact customer support, I receive a different expected completion date, but no clear explanation for the delay. This is not my first experience with this company. I have previously experienced similar issues involving significant delays, which were resolved only after filing a complaint with the Consumer Financial Protection Bureau. The repeated delays, lack of transparency, and changing responses from customer support have caused me serious concern regarding the companys business practices. Based on my experience, these practices appear potentially deceptive and unfair to consumers.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Fraud or scamAL

I initiated a remittance transfer of USD XXXX on XX/XX/year> and USD XXXX on XX/XX/year> through Abound from my XXXX XXXX XXXX account to my bank account in XXXX. The funds were debited from my XXXXXXXX XXXX account on XX/XX/year> and XX/XX/year> respectively. As of XX/XX/year>, the funds have not been credited to the recipient account, and I have not received any meaningful update regarding the status or whereabouts of the transfer. I previously notified Abound of this issue and submitted a Notice of Error under Regulation E. Despite this notice, I have not received a substantive investigation result, explanation of the delay, confirmation of the current location of the funds, or an expected resolution date. I am formally requesting : Confirmation of the current status and location of the transferred funds. Documentation showing whether the transfer has been completed, rejected, returned, or remains pending. The reason for the delay.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Other service problemMO

It's like a months since I transfer ( remittance ) XXXX Now company has stopped responding/not making any communication with me, I wrote to multiple level of Abound management which is registered at address at XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX This are habitual in making delay which raise XXXX XXXX to me many times, I have multiple transition with them, all are out of there committed time line.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedNJ

I initiated an international money transfer through Abound ( XXXX XXXX XXXX/ ) from my bank account to my own bank account abroad ( self-transfer ). The transaction was successfully debited from my account however, the funds have not been credited to my beneficiary account. It has now been more than 40+ days since the transaction was initiated, and the funds are still not received. I have contacted Abound multiple times, but I have not received a resolution or a clear timeline for when the issue will be resolved. I also contacted my bank, and they confirmed that the funds were successfully debited from my account. Transaction ID : XXXX & XXXX. XX/XX/XXXX & XX/XX/XXXX XXXX

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Fraud or scamGA

I did XXXX money transfers through 'Abound By The XXXX XXXX XXXX XXXX app on XX/XX/XXXX and XX/XX/XXXX, and still the money not credited to beneficiary. I am not getting proper and valid response or justification from Abound. Transaction details : Id : XXXX Date : XX/XX/XXXX Amount : {$2000.00} Id : XXXX Date : XX/XX/XXXX Amount : {$1100.00}

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Other transaction problemFL

XXXX. Transfer initiated- XXXX XX/XX/XXXX. Follow up on delayed transfer- XXXX XXXX, I was asked to wait XXXX. Follow up on XXXX XXXX- no response XXXX. Follow up on XXXX XXXX- about transaction status that said money credited at the recipients account, but was not received in reality- no response from the vendor XXXX. Follow up on XXXX XXXX- no response from the vendor XXXX. Follow up on XXXX XXXX- no response from Vendor XXXX. Subsequently the vendor app updated the transaction failure XXXX. Vendor emails on XXXX XXXX that the money has been credited and that I have to pay them. This was a fraudulent claim as the transfer never came through. XXXX. On XXXX XXXX XXXX threatens over email on XXXX XXXX that I must pay this fraudulent amount or face charges, deal with collection agency, and get damage to my credit rating XXXX.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promised

On XX/XX/year>, I initiated an international money transfer through Abound ( XXXX XXXX XXXX XXXX ) in the amount of {$1500.00}. After the transfer was initiated, I was informed that the funds would be delivered by XX/XX/year>. When that date passed without delivery, I was given a new expected delivery date of XX/XX/year>. When the transfer was still not completed, I was again asked to wait and was subsequently told to expect resolution by XX/XX/year> to which I disagreed. Due to these repeated delays and the companys inability to complete the transfer within the promised timeframes, I requested a refund on XX/XX/year>. Abound informed me that the refund would be processed within 58 business days. The quoted refund timeframe has now passed, and I have still not received my refund. I have contacted the company multiple times seeking updates. In my most recent communication, I was told that I would need to wait an additional 35 business days for the refund to be processed.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedTN

Transaction amount : {$3400.00} Transacton fees : {$1.00} Date of transfer initiation : XXXX XX/XX/year>. XXXX XXXX was credited from my bank to Abound 's bank : XXXX XX/XX/year>. Original date shown on the Abound app for remittance completion : XXXX XX/XX/year>. Current status : Transfer delayed. No ETA shown. Transfer was initiated on XXXX XX/XX/year>. A fee of {$1.00} was also charged. The Abound app showed quick transfer within 4 business days ( by XX/XX/XXXX ). Abound send a request for an instant payment and I approved it via XXXX XXXX XXXX and the funds were received by Abound same day. Just after XX/XX/XXXX, the status changed as " Processing '' and then it said " Transfer is delayed but the funds are safe and secure and the delay was notified and prioritized ''. I did not see any progress after few days so I first reached the Support chat on the app. There was no response, so I had to reach out via email.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedTX

On XX/XX/year>, I initiated an international money transfer of {$2400.00} through Abound to a recipient in XXXX. Abound accepted the transaction, withdrew the funds from my account, and provided an estimated delivery date of XX/XX/year>. The recipient has not received the funds, and the transaction remains in Transferring to XXXX status. I contacted Abound multiple times to request the status of the transfer, the reason for the delay, and an expected delivery date. Abound informed me that there was a technical issue with its banking partner, but did not provide a definite resolution date. Despite my repeated follow-ups, the transfer has not been completed within the timeframe provided by the company. The funds have been withdrawn from my account, but neither the recipient nor I have access to the money. I attempted to resolve this issue directly with Abound and requested either immediate completion of the transfer or a refund. The issue remains unresolved.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedTX

I used Abound by XXXX XXXX XXXX XXXXXXXX to send money from my XXXX XXXX XXXX account via XXXX to my own XXXX account in XXXX. The XXXX debit cleared on XXXX XX/XX/year>. Abound promised delivery within XXXX days, but the funds have not been credited to my XXXX account. Abound has not provided a XXXX, payout trace, receiving bank confirmation, or refund. Their latest response says they are waiting for confirmation from a banking partner, but this has already been delayed for about XXXX month. I am requesting a full refund to my original XXXX XXXX account or immediate credit to my NRE account.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedCT

I sent a remittance transfer from the XXXX to XXXX through XXXX on XX/XX/XXXX, transaction ID XXXX. Their standard timeline is XXXX business days, but it has now taken over a month and the transfer still has not been completed. I have repeatedly asked for a trace package, transfer status, and any additional details about where the money is within XXXX, but the company refuses to share any meaningful information and only responds with a generic message telling me to wait XXXX business days because they are working on it. I am requesting immediate completion of the transfer or a full cancellation and refund, along with a clear explanation of the delay and the current status of my funds.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Fraud or scamVA

Money taken, never delivered avoid this service I used Abound to transfer money to XXXX and it has been an awful experience. They debited my US account three weeks ago and promised the funds would reach the XXXX account within 5 days. It is now three weeks later and nothing has been credited. Every time I check the status, it just says the transfer will complete in the next few days and it has shown that same message for two weeks straight. Nothing changes. Customer service has been completely unresponsive. I have sent multiple emails and received no reply. At this point they have taken my money and failed to deliver it as promised, with XXXX communication. I would strongly warn anyone against using this service for international transfers. If this happened to you, heres what actually helps : 1. Dispute the charge with your bank. They debited your account and didnt deliver the service, so you may be able to file a dispute or chargeback to get your money back. 2.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedPA

I am writing to file a formal compaint regarding an international remittance transfer initiated on XXXX 2026 for the amount of {$1000.00} USD to XXXX by XXXX ABOUND App ( Transaction ID : XXXX ) .The funds were debited from my account on XX/XX/XXXX and were promised to be delivered by XXXX XXXX. As of today, the transfer has not been completed. This prolonged delay, without resolution, is unacceptable. After repeated follow-ups, I was explicitly informed that a refund would be issued if the transfer was not completed within 35 days. However, when I requested the refund on XX/XX/XXXX, I was told that a refund was no longer an option, directly contradicting your earlier assurance. This inconsistency, combined with the continued withholding of my funds, reflects a lack of transparency and accountability. The customer service responses have been inadequate and misleading throughout this process.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Other transaction problemWV

Dear Sir/Madam, I am filing this complaint against Abound regarding repeated delays and failure to process my international money transfer transactions. On XX/XX/year>, I initiated an international transfer of approximately {$5300.00} through the Abound app to send money to XXXX for the purpose of closing an active loan. The company accepted the transaction and held my funds for nearly 20 days without properly completing the transfer. However, they always say the funds would be available in beneficiary 's account with 3 to 5 days when the transactions is initialed. Moreover, the settlement amount was supposed to be Rs XXXX which the app showed me but later they changed it to Rs XXXX. Please check the attachments for the same. I wonder how could a company change the time and amount of delivery after written confirmations. During this entire period, my money remained inaccessible to me.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedIL

On XX/XX/year>, I initiated an international money transfer through Abound. The funds were successfully deducted from my account, but the transfer has still not been completed after more than 40 days. Since the transfer date, I have repeatedly contacted Abound support through email requesting updates and resolution. I was initially given generic responses stating that the transaction was in the final stage and under review by their banking partner. Later, I was informed that the delay was due to compliance and verification checks. On multiple occasions, Abound provided estimated timelines for completion, including a written statement that the transfer would be completed within 23 business days. Those timelines passed without resolution, and I still have not received my funds. Abound does not provide phone support, which has made it difficult to obtain meaningful escalation or direct assistance.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedMN

On XXXX XXXX XXXX I initiated an international remittance transfer of approximately {$5500.00} through Abound from my U.S. bank account to a beneficiary XXXX account in XXXX. The funds were debited immediately through ACH. At the time of initiation, the delivery timeline communicated through the platform was approximately XXXX XXXX XXXX. The transfer was not completed within the promised timeframe. What was especially concerning throughout this process was the complete lack of proactive communication from the company. I was never meaningfully informed in advance regarding the delay, the reason for the delay, or the actual status of the transaction. Instead, I repeatedly had to follow up myself through emails and manually monitor the app while also repeatedly checking with the beneficiary account holder to determine whether any progress had been made.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedNJ

I used service from Abound for money transfer. I started my transfer on XX/XX/XXXX and ACH was cleared on XX/XX/XXXX. But after that funds are stuck for 13 days and not getting transferred. They said it takes XXXX days and in some cases XXXX business days. When I initiated transfer, it was promised to be delivered in XXXX days and now it is turned to 18 days. No competition in market take these many days. I read comments from many people that Abound is presenting false information and this is usual with all transactions. I request your esteemed office to take note of this and do financial audit of this organization.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedTX

I initiated the fund transfer of {$4100.00} from my XXXX XXXX account ( XXXX XXXX XXXX ) to XXXX ( NRE account - icicibank ) through Abound on XXXX XXXX. Abound reference number # XXXX I keep asking for the updates from Abound but I never received any satisfactory response from them. The below email, I sent today ( XXXX XXXX ), but not received any update from them on timeline. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Hi Team, This is my 21st follow-up regarding my funds, and I am yet to receive a clear resolution. I require clarification on the following points : 1. Can you explain what is meant by delay from banking partner due to temporary processing and compliance issues? o What specifically is causing this delay? o Why has it not been resolved so far? o What actions are being taken to address it? 2. It is concerning that no SLA or ETA has been provided for a high-priority issue like this.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedTX

I have initiated a transfer in XX/XX/year> of amount XXXXXXXX XXXX to XXXX from USA via Abound app. They initially given a delivery date as XXXX XXXX and then changed to XXXX XXXX. Even after completing XXXX business days, still I havent received the amount. When I asked them for a reason they are responding with a generic answer like delayed due to slow processing and might take XXXX to XXXX more business days. Everytime they are saying this installed of proper delayed response. Even after reaching out to them via emails, no proper resolution is given. I doubt they would not deliver my amount. Below are my transaction details : Transaction id : XXXX Transaction date : XXXX XX/XX/year> Amount : {$1000.00} USD Amount to be received : XXXXXXXX XXXX Delivery date : XXXX XXXX Status : Processing

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedVA

On XX/XX/scrub>XXXX XXXX XXXX I initiated a remittance of {$1900.00} USD to XXXX XXXX Abound ( TClub Inc. ) under Transaction ID XXXX. The funds were not made available to the designated recipient by the date of availability disclosed on my receipt. Abound is in direct violation of the CFPB Remittance Transfer Rule ( XXXX XXXX XXXX ). I have contacted their customer support multiple times with no resolution, only receiving generic delay excuses. Because the funds have not been delivered by the guaranteed date, I am formally electing to cancel this transfer. Pursuant to XXXX XXXX XXXX ( XXXX ) ( XXXX ) ( XXXX ) ( XXXX ) ( XXXX ), I demand an immediate and full refund of my {$1900.00} USD principal, plus the refund of all associated fees. I expect Abound to execute this refund within the statutory timeframe before any delayed funds clear into the recipient 's account.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Fraud or scamNC

My wife and I are XX/XX/XXXXfrom XXXX currently living and working in the United States. In XX/XX/XXXX, we used Abound ( a remittance app operating at XX/XX/XXXX ) to transfer a portion of our savings to my personal account in XXXX with XXXX XX/XX/XXXX. The transfer was completed and the funds were credited to my account. However, it later became evident that Abound had routed the transaction through multiple questionable intermediaries, including shell entities and singleperson companies. These routing patterns triggered alerts in XXXX XXXX XXXX XXXX XXXX XXXX, and three separate cybercrime complaints were linked to the transactions. Based on these complaints, the authorities instructed XXXX XX/XX/XXXXto place three debit holds on my account, resulting in a complete debit freeze. Because I reside and work in the United States, I am unable to travel to XXXX to resolve this matter in person.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Fraud or scamMI

I am filing a complaint regarding a transaction made through the ABOUND app. On XX/XX/year>, I initiated a money transfer, and as of today, XX/XX/year>, the funds have still not been delivered to the intended recipient. I have made multiple attempts to contact customer support through the app, but I have not received any response. Additionally, there is no visible option within the app to cancel the transaction or retrieve my funds. The amount involved is approximately {$5500.00}, which is a significant sum for me. The lack of communication and resolution from the company is extremely concerning. I respectfully request your assistance in resolving this matter and helping me recover my money as soon as possible.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Fraud or scamUT

I used Abound App to transfer {$9400.00} from XXXX account to my XXXX account. Transaction id XXXX. They first informed me that it will be 7-10 days then after 10 days I started receiving update that my transfer is delayed. I finally reached out them through their chat and they sent me an email saying that the my transaction will be settled by XXXX XXXX. On XXXX XXXX I reached out to them and now they are saying it be another 3-4 days. Their App shows no transaction update, I can't even see the transaction I made. This company started advertising on different platforms so I thought they seemed to legit company but it appears that they are fraud company which withdraws money from the account and never takes care of transferring the funds. Here is a copy of their email : XXXX ( Abound ) XXXX XXXX, 2026, XXXX XXXX XXXX XXXX, Thank you for contacting Abound. I sincerely apologize for the distress and frustration this delay has caused.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Fraud or scamNJ

I used this company Abound, to send money to XXXX. As a starting point they said the money will be transferred by XXXX XXXX, and I submitted by ach payment details to them on the XX/XX/year>. Since XX/XX/XXXX I have would have written down XXXX email to them to enquirer about the deposit, every time there is template bit written response with excuses. Their app is also meant to fool customer to give status such as in process, its safe. But they are not depositing the the money in my XXXX account. I am sick and tired of thieves like this who have put out AI BOTS, only to correspond with.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Other transaction problemKY

I am filing a formal complaint against Abound ( XXXX XXXX ) regarding two failed remittance transactions totaling {$10000.00} USD. These funds were debited from my bank account but have not reached the recipient and have completely disappeared from the provider 's application. Transaction 1 ( Primary Issue ) Date : XX/XX/2026 Amount Debited : {$5000.00} USD Bank Reference ID : XXXX Status : This transaction is completely missing from the Abound app history. I received a confirmation email from XXXX at XXXX XXXX on XX/XX/XXXX, and the funds were withdrawn from my XXXX XXXX XXXX account . However, there is no record of this transaction in the app. Transaction 2 Date : XXXX XXXX XXXX Amount Debited : {$5800.00} USD Bank Reference ID : XXXX Status : I received a confirmation email on XX/XX/XXXX, and funds were debited on XX/XX/XXXX. Similar to the first transaction, this transaction is not showing correctly in the app 's activity log.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedWA

On XX/XX/year>, I initiated a remittance transfer of {$1400.00} USD ( total {$1500.00} including fees ) to my beneficiary in XXXX using the Abound app ( Transaction ID XXXX ). Abound received the funds on XX/XX/year>. However, as of XX/XX/year> ( 18 days later ), the transaction is still stuck in Transferring to XXXX/ Awaiting Delivery to Recipient status. The app only shows a generic message : Transfer delayed, but no cause for concern. YOUR MONEY IS SAFE & SECURE. This has been escalated internally I have sent a stern message through the app demanding immediate resolution, but there has been no response. This appears to be a systemic pattern of misleading status updates and failure to deliver funds in a timely manner. I request full investigation and immediate correction of this remittance transfer error under the Remittance Transfer Rule, including delivery of the full amount or full refund plus any applicable compensation.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedTX

I initiated an international remittance from the XXXX to XXXX XXXX Abound on XXXX XX/XX/year> ( Transaction ID : XXXX ). The transfer was expected to complete within XXXX business days but remains unresolved beyond the stated timeline. Despite multiple follow-ups, customer support continues to delay resolution without providing a clear explanation or status. This has caused financial hardship, as I have had to arrange alternate funds. I request immediate resolution either completion of the transfer or full refund, along with appropriate compensation for the delay.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedTX

- XX/XX/XXXX - Initiated the transfer from XXXX to XXXX for {$5000.00} ( + {$1.00} fee ). - XX/XX/XXXX - XXXX per Abound 's XXXX ( joinabound.com ), funds should have been settled in XXXX business days. - XX/XX/XXXX - I reached out to Abound 's customer service using email and raised a service ticket with them. - I have followed up with Abound over email " XXXX '' on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX asking for update or initiate the refund. - I was told by Abound that transaction can only be cancelled within XXXX of initiating the transaction. - I got response from different representatives in Abound asking for XXXX days time everytime and then again missing the commitment. - XX/XX/XXXX - I asked Abound where the transfer is stuck and if they can share the XXXX number. - XX/XX/XXXX - I am still waiting for the funds to be settled by Abound.

Outcome: Closed with explanationLate response
Money transfer, virtual currency, or money service· Money was not available when promisedTX

I initiated an international money transfer on XX/XX/year> via Abound ( Transaction ID : XXXX ) for approximately {$4500.00} to an XXXX account in XXXX. The funds were deducted immediately from my account, and as per the transaction details, the service provider received the funds on XX/XX/year>. However, the transfer has remained stuck at the Transferring to XXXX stage and has not been completed even after more than XXXX days. Initially, the application showed an expected delivery timeline around XX/XX/year>. However, this timeline has since been removed, and no updated or clear completion date has been provided. This lack of transparency and changing information is very concerning. I have contacted the company multiple times requesting the status, expected completion date, and possible reversal of funds. However, I have only received generic responses stating the transaction is under process, without a clear resolution. This delay has caused significant financial hardship.

Outcome: Closed with explanationLate response

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