Tesla, Inc.

I am submitting this complaint against XXXX XXXXXXXX XXXX regarding the unilateral reversal of a completed early lease termination on my XXXX XXXXXXXX XXXX XXXX XXXX XXXX. TIMELINE : In early XX/XX/XXXX, I obtained an early lease termination quote through the Tesla app and accepted it. I scheduled a drop-off appointment for XX/XX/XXXX at the XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX, UT ). On XX/XX/XXXX, I prepared the vehicle for return at my expense ( detailing and tint removal ). On XX/XX/XXXX at XXXX PM, my wife delivered the vehicle to XXXX XXXX and met with a Tesla advisor for approximately XXXX minutes. Tesla took possession of the vehicle that day. At our expense rented a vehicle to get home, we are XXXX hours away from XXXX. On XX/XX/XXXX, Tesla completed its Lease-End Vehicle Inspection. Inspector XXXX XXXX performed a Self inspection at XXXX miles and signed an inspection report finding {$0.00} in excess wear and tear.…

In XX/XX/XXXX, while purchasing a new XXXX XXXX XXXX XXXX XXXX, a XXXX sales advisor instructed my husband via text to apply our leased XXXX XXXX XXXX XXXX trade-in value as a " down payment '', leading us to believe the leased vehicle was being accepted as part of the transaction. On XX/XX/XXXX, XXXX staff directed us where to leave the XXXX XXXX XXXX, accepted the key card, and we departed in the new vehicle. Nearly a year later, on XX/XX/XXXX, we discovered the XXXX lease was still active and that automatic payments of $ XXXX had continued the entire time, despite Tesla retaining physical possession of the vehicle. Tesla now claims we were informed by phone that the leased vehicle was ineligible for trade-in, which we dispute and have no record of. Tesla confirmed the vehicle sat on their property for nearly a year pending XXXX pickup, yet never contacted us.…

I APPLIED FOR TESLA FINANCING, WAS DENIED. PER THEIR OWN POLICY NO REFUNDS UNLESS YOU ARE DENIED IS WHY I WAS TOLD OVER THE PHONE. COOL. I APPLIED AND PAYED {$500.00} XX/XX/XXXX. WHEN I WAS INFORMED OF DENIAL I ASKED FOR MY REFUND TO BE PROCESSED AND WAS TOLD IT WAS INITIATED AND WOULD BE RETURNED TO MY CARD WITHIN 7-10 BUSINESS DAYS. IT IS NOW A MONTH LATER AND WHEN I CALLED TO FIND OUT XXXX WAS TAKING SO LONG, I WAS TOLD SOMEONE SCREWED UP THE FIRST TIME AND THEY HAVE TO RE-DO IT AND WILL TAKE ANOTHER 7-10 BUSINESS DAYS, & FRANKLY THATS XXXX XXXX XXXX & NOT MY PROBLEM THAT SOME XXXX CANT PROCESS A REFUND CORRECTLY. I WANT MY MONEY BACK & XXXX XXXX XXXX XXXX XXXX!

My original vehicle lease with Tesla Finance LLC expired XX/XX/XXXX. Tesla never provided an executed replacement agreement, signed contract, XXXX disclosure, or any document bearing my signature authorizing a new financial arrangement. Tesla XXXX own account portal still classifies this as a lease confirming no replacement agreement exists. Tesla collected 22 monthly payments of {$320.00} totaling {$7200.00} under no valid contract. In XX/XX/XXXX Tesla wrongfully repossessed my vehicle by misapplying my payments to disputed repossession fees without my authorization creating an artificial delinquency. Tesla customer service told me the exact amount to pay to cure the account. I paid it in full. Tesla took no corrective action. On XX/XX/XXXX Tesla repossessed my vehicle again under the same pattern with no valid contractual authority. I transmitted a wire transfer that same day covering all amounts Tesla claimed were due including XX/XX/XXXX payment.…

I recently reinstated my vehicle lease with Tesla after a repossession and made payments in good faith to bring my account current. As part of this, I was charged a {$600.00} towing fee. Since reinstating, I have made multiple attempts over approximately XXXX weeks to contact Tesla to resolve the remaining balance and discuss options for handling the towing fee. I have called several times and was told on each occasion that a manager or supervisor would contact me within XXXX hours. I have not received any callback. I have also submitted proof of payment, including a wire transfer, but I have not received confirmation that my payment has been properly applied to my account. Despite my efforts to resolve the matter and remain in good standing, I continue to receive collection-related communication. I am not refusing to pay the towing fee.…

I am filing this complaint against Tesla , Inc. for deceptive advertising and breach of their own Motor Vehicle Order Agreement. On XX/XX/year>, I paid a {$250.00} order fee based on XXXX 's advertised price of {$3200.00} down for a Model XXXX. After collecting my fee, XXXX financing partners denied the advertised terms and instead issued a 'Conditional Approval requiring a down payment of {$16000.00} ( with a secondary third-party offer requiring {$27000.00} ). This is a nearly 900 % increase from the advertised price, which constitutes a 'bait and switch ' and a denial of my original credit application under the Equal Credit Opportunity Act. XXXX 's own Order AgreemenXXXX states the {$250.00} fee is refundable if financing is not approved. Despite their written admission that I only received a 'conditional approval ' and my immediate rejection of these extreme new terms, XXXX is refusing to refund my {$250.00} fee.…

I am submitting this complaint regarding a {$600.00} repossession-related fee that was charged to my account by Tesla Financial Services . The fee was assessed despite the fact that my vehicle was never repossessed. After disputing the charge directly with Tesla, the company acknowledged the issue and agreed to issue a full refund of the {$600.00}. However, it has now been over a week since Tesla confirmed the refund, and I have not received the funds. There has been no follow-up communication, no timeline provided, and no indication that the refund is being processed. Additionally, while I have been waiting for Tesla to remove and refund this improper fee, I have now been assessed a late fee of {$23.00} on the same account. This late fee is directly related to Teslas failure to timely correct the original issue and should not have been applied.…

XXXX XXXX Tesla dealership salespeople and managers falsified financial documents after the order was placed and deposit paid. On top of financial fraud Tesla committed, now they are covering it up. The purchase date was XXXX XXXX. Deposit of {$250.00} was paid the same day upon signing the contract ( attaching payment receipts ). As soon as I filled out financing information, the Invoice and all the financial data disappeared. A very detailed description of what happened, and proof I provided to Tesla is attached in a file. I sent these documents via certified mail and return receipt on XXXX XXXX. I still have not received any response from XXXX. On XX/XX/year> I filed complaint with XXXX XXXX XXXX XXXX Complaint # XXXX. Response from Tesla to XXXX was as follows : MESSAGE FROM BUSINESS : " We thank the customer for bringing this to our attention and apologize for any inconvenience. Tesla has worked to address the customer 's concern and provided our position.…

On XX/XX/XXXX, I returned my leased XXXX Tesla Model Y to Tesla in XXXX XXXX, New Jersey. Teslas website subsequently confirmed that the vehicle had been transferred on XX/XX/XXXX, that the lease was complete, and that the account was in good standing. Despite this, Tesla has not notified the leasing company, XXXX XXXX XXXX, that the vehicle was returned. As a result, XXXX continues to show the account as delinquent and is claiming a past due balance of {$750.00}, with a total amount due of {$1500.00}. I have contacted Tesla multiple times requesting that XXXX be notified immediately that Tesla is in possession of the vehicle, but I have not received a response or resolution. I have also contacted XXXX and disputed the balance, but they state they have not yet received notice from Tesla and will not offer me any further assistance.…

Agency : Consumer Financial Protection Bureau Complaint Text I am submitting a complaint regarding repeated fraudulent billing attempts by Tesla , Inc. related to its XXXX network. I own a XXXX XXXX XXXX XXXX located in Alabama. My Tesla account has repeatedly been charged for XXXX sessions occurring in California even though my vehicle has never been in California. Tesla customer support representatives have acknowledged that this issue appears to involve cloning or spoofing of my vehicles VIN within the XXXX system. Despite acknowledging the problem, XXXXesla has not implemented a permanent solution. Because I locked my credit card to prevent fraudulent charges, Teslas system repeatedly flags my account for unpaid Supercharging balances and disables my ability to use the XXXX network until I contact Tesla and request that the fraudulent charges be manually removed.…

I am filing this complaint regarding unapplied sales incentives associated with my Tesla Model Y lease transition and purchase. At the time I transitioned from my prior Tesla lease to a new Model Y, I was offered the following incentives as part of my purchase decision : {$1000.00} Tesla loyalty / upgrade incentive {$1000.00} Lyft partnership incentive These incentives were material to my decision to proceed with the transaction. Since XX/XX/XXXX, I have been attempting to obtain clarification and resolution regarding these incentives. I formally contacted Tesla Sales again on XX/XX/XXXX, and sent multiple followup emails. I have received no written response, confirmation, denial, or explanation. The incentives were never applied, issued, or reflected in my transaction documents. Despite repeated outreach over several months, Tesla has failed to confirm whether the incentives were associated with my order or explain why they were not honored.…

XXXX XXXX XXXX XXXX XXXX. XXXX This matter was previously reported under XXXX XXXX. XXXX and was marked closed without resolution. I submit this supplemental statement because the underlying issues remain unresolved and circumstances have materially escalated. I assumed the existing Power Purchase Agreement ( PPA ) when I purchased my home. I did not originate the agreement ; it was entered into by the prior homeowner. The solar system was represented as providing meaningful savings by offsetting utility costs. However, despite making payments under the agreement, my overall electricity expenses ( including both Tesla charges and utility charges ) have not resulted in the level of savings reasonably portrayed. I am currently unemployed and rely on public assistance for basic living expenses. I no longer have the financial ability to continue payments under this agreement. This is not a refusal to pay ; it is financial impossibility.…

To : Legal Department XXXX XXXX XXXX Tesla , Inc . FROM : XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, CA XXXX United States XXXX / XXXX VEHICLE INFORMATION XXXX XXXXXXXX XXXX XXXX XXXX : XXXX Lease Date : XX/XX/year> Current Mileage : XXXX XXXX XXXX XXXX : XXXX XXXX XXXX California XXXX PRE-LITIGATION NOTICE Tesla is hereby placed on formal notice that this vehicle constitutes a dangerous, nonconforming product that qualifies for repurchase or replacement under California law. Tesla has failed to repair the defect after reasonable opportunities and has engaged in conduct exposing the company to civil penalties for willful violations. Unless resolved within XXXX ( XXXX ) CALENDAR DAYS, I will proceed with formal legal action without further notice. XXXX DANGEROUS SAFETY DEFECT UNCOMMANDED DOOR DEPLOYMENT The vehicles driver-side door opens spontaneously without command or occupant interaction.…

I applied for a Tesla vehicle lease during an active promotional period that included a {$6500.00} lease credit. I submitted my lease application and consented to a hard credit inquiry during the promotional window. ( Order number - XXXX, placed on XX/XX/year> ). My lease application was approved during the promotional period. At the time of ordering, Tesla estimated delivery would take 23 weeks. Delivery timing was not within my control. After the promotional period ended on XX/XX/XXXX, Tesla refused to honor the {$6500.00} lease credit, stating that delivery needed to occur before XX/XX/XXXX despite the estimated delivery window extending beyond that date at the time of order. Tesla has confirmed this is their final decision. As a result : A hard credit inquiry was placed on my credit report. My {$250.00} order fee has not been refunded. The promotional lease terms under which I applied were not honored.…

In XX/XX/year>, I submitted an application for auto financing in connection with a XXXX XXXX order ( Order XXXX ). On XX/XX/year>, I sent formal written notice to Tesla XXXX LLC by email and by XXXX XXXX Mail ( via XXXX ). In that notice, I : Retracted the application due to failure to provide a timely and lawful adverse action explanation ; Revoked permission for Tesla or any affiliated entity to retain, use, route, or disseminate the application or derivative data; Requested that any further communication be made formally and in writing. Despite this written notice, Tesla and/or its affiliated finance partners : Unilaterally canceled the order after the revocation notice ; Continued internal processing and/or routing of the application; Issued at least one additional adverse action notice after revocation ; Failed to provide a substantive written response addressing the XX/XX/year> certified notice ; Failed to provide a full written accounting of all entities that accessed or…

Company : XXXX XXXX XXXX Issue : Incorrect lease-end billing / Excess mileage dispute Complaint Text : XXXX XXXX XXXX is attempting to collect approximately {$5000.00} in lease-end charges, including alleged excess mileage of XXXX miles and wear-and-tear fees. I dispute the accuracy of the mileage calculation and have requested documentation including signed lease terms, odometer readings at inception and return, and repair invoices supporting wear-and-tear assessments. To date, I have not received adequate documentation validating the charges. I believe the billing may be inaccurate or inflated. I have requested a payment plan due to financial hardship and have not received reasonable accommodation. I request : 1. Full documentation validating charges 2. Correction of any inaccurate mileage calculation 3. Removal or correction of disputed credit reporting 4. A reasonable payment plan if balance is validated

Beginning XX/XX/XXXX, I made contact with Tesla XXXX, Arizona dealership. I was inquiring about a Clean Vehicle report for my purchased XXXX Tesla XXXX XXXX. I was told by the person who sold me the vehicle that when we ( my son and I ) filled out the initial application for the delivery of the vehicle, we checked a box that said we made more than XXXX/year. This is not the case. When I took delivery of the vehicle, I printed out all the forms that were given to me and reviewed for any inaccuracies. I was never given the application form to review. The dealership said that they will do nothing about it because I missed my timeframe to correct. I called and spoke to 3 different customer services representative at Tesla. XX/XX/XXXX : XXXX, XX/XX/XXXX : XXXX and then XXXX the third customer service rep. Each one said they will follow-up with the dealership and get back to me.…

I am submitting a formal complaint regarding account servicing errors and billing resulting from an insurance cancellation that I was not properly made aware of. My insurance was canceled due to a contact/system issue. I was not properly notified of the cancellation, and when I attempted to update or correct my account information, I encountered system issues that prevented me from resolving the problem. The vehicle was later totaled, and I subsequently received a final invoice for approximately {$25000.00}. I am not refusing payment. However, the balance stems from circumstances involving the insurance cancellation and servicing issues that I attempted to address. I previously requested escalation to a supervisor or hardship review team due to : The insurance cancellation occurring without proper notice My attempts to correct account information being unsuccessful The significant balance involved Despite these requests, I have not received meaningful escalation or clarification.…

I went to tesla on XX/XX/year> where I spoke with sales person XXXX. I told XXXX having a truck bed cover is of most importance to me and she explained if I purchase the XXXX XXXX rear wheel driver it does not have a automated truck bed cover but has a soft cover and if I purchase that during the purchase of the car then it will come on my car. I was sold so I proceeded she let me know it is XXXX weeks until I get the vehicle. I picked up my vehicle XX/XX/year> and it did not have a truck bed cover so I took it back ( I picked it up at tesla XXXX NJ where I bought the vehicle from Tesla XXXX XXXX NJ with XXXX XXXX. The employee told me the manager left so they will have them call me back in a few days. I received a call from the manager XXXX that the truck bed cover is on back order XXXX weeks. So I waited patiently. After XXXX weeks I didn't get the cover so I called again and they routed me to tesla customer service so said someone will get back to me in XXXX weeks.…

On XX/XX/XXXX, I took delivery of a new Tesla Model Y. At the XXXX XXXX, GA location, a Tesla advisor ( XXXX XXXX ) informed me that I could return my leased XXXX XXXX XXXX XXXX ( XXXX XXXX ) at that time. Returning the vehicle was not part of my original plan ; however, I was explicitly told that Tesla would handle the return process directly with the lender XXXX XXXX XXXX XXXX ) and that returning the vehicle approximately XXXX months before lease maturity would not result in penalties since I was continuing with the Tesla brand. Based on this information, I returned the vehicle to Tesla on XX/XX/XXXX. XXXX took possession of the vehicle, documented the return, and assured me no further action was required on my part. In the following weeks, XXXX stated they had not received timely notification from Tesla and continued billing me. Despite multiple follow-ups with Teslas Lease Returns team, there were significant delays and no clear resolution.…

On XX/XX/XXXX, I ordered a XXXX XXXX from Tesla. I paid the order fee and was approved for financing. On XX/XX/XXXX, I received payment of {$2600.00} and immediately attempted to submit the required down payment through the Tesla payment link. The transaction failed multiple times ( over 6 attempts on my original bank account ). I then opened a new XXXX XXXX account, transferred funds there, and tried againstill failed. I also attempted a wire transfernone of these worked. I have bank statements showing funds available ( {$2600.00} initially ) and proof of transfers/attempts. At the same time, Tesla provided no firm delivery date after my XXXX order. I quit my job, moved out of my apartment, and planned to start fresh relying on this car for a new life and job opportunities. With no delivery date, I had to start renting cars from XXXX daily/weekly and staying in hotels beginning in XXXX XXXXthis left me homeless for the first time in years.…

On XX/XX/XXXX I returned my tesla that was being leased. They were trying to charge me several things I didn't agree with like registration fee and XXXX payment and some other fee. I showed the lady that my registration was paid up until XXXX and that they told me to return the vehicle in XXXX so I shouldn't have to pay XXXX. She agreed and said she had to email someone and they would call me later that day. I never got a call so I emailed them several times and finally got a call in XXXX. I talked to XXXX different people XXXX different times and so did my husband. They all said they were going to take off those charges and someone would call us back with new XXXX. We never received any calls. So today XX/XX/XXXX i got a call from a collection agency that tesla sent me to collections that I owe over XXXX. I explained i been waiting for tesla to call me back and I haven't got any response back from them

In XX/XX/year>, I initiated a purchase for a 2026 Tesla Model Y Long Range AWD ( Order XXXX ) through Tesla 's online ordering system. During the financing application process on Tesla 's website, I was shown a pre-approval at 2.99 % APR. I proceeded with the order based on this rate. However, when I reached the final financing step to complete the purchase for this same order, the APR suddenly changed to 7.99 % - a 5 percentage point increase. This is a material difference that made the monthly payment significantly higher than what I had been pre-approved for at 2.99 %. I have an exceptional credit score of 800+, which should qualify me for the best available rates. There was no explanation provided for why the APR increased so drastically between the pre-approval screen and the final offer, nor was there any disclosure that the 2.99 % rate was conditional or subject to change.…

I purchased auto insurance through XXXX XXXX using the XXXX app. During an active policy period, my monthly premium increased significantly despite a clean driving record with no accidents or traffic violations and no material change in coverage. My premium increased from approximately {$240.00} in XX/XX/XXXX to approximately {$340.00} by XX/XX/XXXX, an increase of about XXXX XXXX within XXXX months. XXXX XXXX relies on continuous vehicle monitoring and automated alerts that appear to affect pricing. These alerts frequently trigger during normal and defensive driving, such as braking for vehicles turning ahead or swerving to avoid potholes and roadway hazards. These alerts can not be meaningfully disabled and appear to be treated as negative factors affecting premiums. XXXX XXXX does not clearly disclose how these automated alerts are scored, how they are weighted, or how they directly affect pricing.…

On XX/XX/XXXX I re-registered my vehicle in Florida ( originally California ) Florida DMV requested via fax ( confirmed receipt ) the title from Tesla finance and I was issued temporary plates expiring on XX/XX/XXXX. Tesla failed to produce the title or a letter authorizing me to register in a new state. I personally have emailed with Tesla finance and only NOW ( XX/XX/XXXX ) they are initiating action to provide title but state it will take several weeks. They do not have a dedicated phone number to reach a live person, and deflect blame on me and the state, rather than expediting the process. I will have no valid registration after XX/XX/XXXX leaving me unable to drive my car legally.

On XX/XX/XXXX, while I was temporarily in XXXX, Texas for the holidays, Tesla remotely XXXX my vehicle by placing a PIN on the screen and removing my phone key access while I was at the hospital with my sick infant. Shortly after, the vehicle was repossessed. On XX/XX/XXXX, I contacted Tesla Financial Services by phone to resolve the repossession. The representative I spoke with explicitly instructed me that in order to recover my vehicle, I needed to pay the outstanding late payments and repossession-related fees. While I was on the phone, Tesla emailed me written wire transfer instructions requesting a specific payment amount of {$7800.00} to Tesla Finance LLC. Because XX/XX/XXXX was a holiday and banks were closed, I completed the wire transfer immediately when my bank opened on XX/XX/XXXX. Tesla has confirmed receipt of the funds.…

I ordered a model XXXX from Tesla on XX/XX/XXXX due to their $ XXXX XXXX month financing offer. I paid a {$250.00} order fee that day. Tesla scheduled my delivery for XX/XX/XXXX and I signed all leasing document and completed payment of additional final payment including a {$1500.00} down payment among other fees associated with the closing and registration. XX/XX/XXXX I was notified delivery would be delayed until XX/XX/XXXX. No additional changes were discussed. XX/XX/XXXX, I was notified there were additional delays and I was contacted by txt and phone to say delivery would be after the holiday. XX/XX/year> I was notified my signed lease agreement was no longer valid, despite no notification within 10 days as stipulated in the lease agreement. The only notification was via a text message this morning at XXXX XXXX I kindly ask your help as I am devastated by this.

I financed my vehicle through Tesla Finance LLC. On XX/XX/year>, an Interim Arbitration Award was issued by the XXXX XXXX XXXX ordering repurchase of the vehicle under the California Song-Beverly Consumer Warranty Act. The Interim Award expressly provides that Tesla shall complete the repurchase and shall promptly thereafter pay any amounts owed to the lender, if any. Despite this Interim Arbitration Award, Tesla Finance LLC has continued to bill me, demand monthly payments, and accrue interest on the loan. I have requested a payoff statement, suspension of billing and interest accrual pending completion of the arbitration-ordered repurchase, and clarification of loan closure procedures following the Interim Award. Tesla Finance has failed to suspend billing or interest accrual and has not reasonably coordinated payoff.…

Actual Events : Tesla offered me a promotion that if I sign the lease before XXXX of XXXX then they would give me {$0.00} down payment ( with some title charges that I would need to pay ) and a lease term which would effectively have my monthly lease at {$490.00} for 36 months. I paid {$250.00} to book the vehicle and Tesla approved the lease instantly. I received your message as well as in-app notification that my lease was fully approved and I was assigned a registration number XXXX and a vehicle VIN number. I received a note from Tesla that there are other cars with different configuration in their inventory on Saturday but not the same configuration for which I signed the lease if I wanted to pick up before XX/XX/XXXX. On XX/XX/XXXX my lease was automatically canceled and I have to now redo the same application with a {$5500.00} down payment and a lease which {$660.00} for the same car I ordered.…

Issue Summary : I am filing a complaint regarding misleading lease pricing and promotional terms presented on Teslas website, which resulted in conflicting information and made it impossible for me to qualify for the advertised promotion. What Happened : On XX/XX/XXXX, I placed an order for a XXXX XXXX XXXX XXXX through Teslas website in response to their XXXX-down lease promotion. I paid a {$250.00} reservation fee at the time of ordering. Teslas website displayed an estimated lease payment of {$530.00} per month for 36 months, including taxes and fees, with {$2600.00} due at delivery. After submitting my order, Teslas website stated that the earliest available delivery date was XX/XX/XXXX, because the vehicle was still in transit and not yet at the delivery location. After I scheduled the pickup, the lease calculator changed and showed different pricing. When I contacted Tesla, I was told that I would have needed to take delivery on XX/XX/XXXX, to qualify for the promotion.…