CFPB COMPLAINT DATABASE

The CBE Group, Inc.

4,733 real consumer complaints filed against The CBE Group, Inc. at the Consumer Financial Protection Bureau. 2,281 received relief from the company. 100% of responses were timely.

4,733
Complaints
3
Won monetary relief
48%
Relief rate
100%
Timely response

Most common issues

  1. 01Attempts to collect debt not owed1,658
  2. 02Written notification about debt536
  3. 03Communication tactics493
  4. 04Cont'd attempts collect debt not owed400
  5. 05False statements or representation377
  6. 06Incorrect information on your report354
  7. 07Took or threatened to take negative or legal action329
  8. 08Improper use of your report178
  9. 09Disclosure verification of debt94
  10. 10Problem with a company's investigation into an existing problem71

Top states filing

TX577CA545FL440OH298GA258NC241NY223IL218SC171UT141

Recent complaints

The 30 most recent complaints against The CBE Group, Inc. where the consumer chose to publish their narrative.

Debt collection· Attempts to collect debt not owedMA

BACK ON XX/XX/XXXX, I CANCELLED SERVICES FOR MY XXXX ACCOUNT. ON XX/XX/XXXX, I WAS NOTIFIED THAT XXXX CHARGED MY CREDIT CARD ( HELD THROUGH XXXX BANK ) {$320.00} FOR SERVICES COVERING XX/XX/XXXX - XX/XX/XXXX ; WHICH OBVIOUSLY ARE FOR SERVICES I NEVER RECEIVED SINCE I CANCELLED SAID SERVICES PRIOR TO XX/XX/XXXX. XXXX STATED MULTIPLE TIMES THIS CHARGE WAS IN ERROR & THAT THEY WOULD REFUND MY CREDIT CARD ( BY CERTAIN TIMES ), BUT THEY NEVER DID SO. I THEN FILED A DISPUTE WITH XXXX BANK IN XX/XX/XXXX ; AND SUBSEQUENTLY, XXXX FOLLOWED UP IN XX/XX/XXXX SAYING THAT THE DISPUTE WAS RESOLVED IN MY FAVOR ( WHEREIN XXXX AGREED THE CHARGES WERE ERRONEOUS ON THEIR END ). I HAVE SUPPORTING DOCUMENTATION OF THIS ; HAPPY TO PROVIDE IF NEED BE. IN XX/XX/XXXX, I RECEIVED A BILL THROUGH THE MAIL FROM XXXX, SAYING I OWE THE SAME EXACT AMOUNT ( WITH NO EXPLANATION AS TO WHY I OWE THE MONEY ).

Outcome: Closed with non-monetary reliefTimely response
Debt collection· False statements or representationIL

The cbe group is claiming i owe them XXXX XXXX dollars I have not received a loan for that much unless it is my student loans but I dont know why they said I owe them this money they keep calling and sending letters I dont know who they are or how I owe them they phone number Is XXXX

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedFL

I am disputing a fraudulent collection for unreturned equipment. I returned all of my equipmentfirst to an on-site technician, and second directly to a physical Spectrum store. Furthermore, the reporting and collection of this alleged debt is plagued with severe, non-compliant inaccuracies in violation of the FCRA and FDCPA : 1. On my XXXX credit report, XXXX XXXX is reporting a collection for XXXX XXXX for {$290.00} ( Acct # XXXX ). 2. Meanwhile, CBE Group is hosting a payment portal claiming I owe {$460.00} for XXXX XXXX ( Acct # XXXX ) consisting of a false {$440.00} equipment fee. XXXX. Yet, XXXX dispute results show CBE Group previously verified a balance of {$460.00} under Acct # XXXX XXXXXXXX. XXXX. To make matters worse, CBE Group sent me an email offering to settle a XXXX account ( Acct # XXXXXXXX XXXX XXXX XXXX XXXX where they claim the full balance is {$290.00} ( offering a settlement of {$200.00} ).

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedFL

Our daughter was admitted to XXXX XXXX XXXX XXXX, an authorized provider of our insurance. We paid the {$170.00} copay th, the insurance company paid {$29000.00}. Several months later they started billing us for {$400.00} without an explanation why. We asked for an explanation and received no answer. XXXX XXXX XXXX XXXX has MANY complaints for sending out additional bills without explanation, they have a very low rating with YELP and other rating companies. They turned the collection over to The CBE Group. We wrote back multiple times stating the bill has no merit. Yet they keep trying to collect it without verifying it. They have been harassing us for about XXXX months now. We have a credit rating in the XXXX 's and the harassment from The CBE Group is causing us anxiety.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Communication tacticsNY

In XXXX | lost my documents and someone stole my identity, and l have never had any contact with this debt collector.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Written notification about debtTX

XXXX people would come ring door bell and when i would be approaching at the door they leave quickly and called couple of times it was a long wait to connect to the people and at time calls wont go through didnt even know they were charging me a fee until I received a debt notice XX/XX/year>

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedIL

The CBE Group , Inc . Attn : XXXX XXXX XXXX Department XXXX XXXX XXXX XXXX XXXX, IA XXXX Re : Formal Dispute and Request for Debt Validation Account Number : XXXX Dear Compliance/Validation Department : This letter serves as a formal written dispute of the alleged debt referenced above and a demand for validation/verification of the debt pursuant to the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g, and the Consumer Financial Protection Bureaus Regulation F ( 12 CFR Part 1006, 1006.34 ). I dispute the validity of this debt in its entirety. Until you provide proper validation, you must immediately cease all collection activity, including phone calls, letters, and any reporting or updating of this account to credit reporting agencies, as required by law. Please provide the following validation information within 30 days : XXXX. The full name and mailing address of the original creditor to whom the debt was originally owed. XXXX.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedNC

XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Re : Formal Dispute of Unauthorized Access / Reporting of My Consumer Information To Whom It May Concern, I am writing to dispute the collection, reporting, and/or furnishing of my consumer information. Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., I have the right to accurate reporting and to restrict the use of my personal information without proper authorization. I am formally stating that : 1. I did not provide written consent or authorization to you, or to any entity, to access, furnish, or report my personal consumer information. 2. If any data on my credit file has been obtained, shared, or reported without my authorization, such actions may violate my rights under the FCRA. Under 15 U.S.C. 1681b, a consumer reporting agency may only furnish a consumer report for specific permissible purposes.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedTX

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Tx XXXX XX/XX/2026 CBE Group , Inc. Attn : Compliance Department Re : Formal Notice of Dispute and Demand for Validation Original Creditor : XXXX XXXX XXXX Alleged Balance : {$440.00} To Whom It May Concern I am writing to formally dispute the alleged debt that you are attempting to collect and are reporting to the consumer reporting agencies. This letter is not an acknowledgment of liability, nor is it a promise to pay. I am exercising my rights under the Fair Debt Collection Practices Act ( 15 U.S.C. 1692 et seq. ) and the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ). I request that you provide competent evidence that I have a legal obligation to pay this debt, including 1. A copy of the original agreement bearing my signature. 2. A complete itemization of the alleged balance, including all fees and charges. 3. Documentation showing that CBE Group has the legal authority to collect this debt. 4.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedGA

YOUR COMPLAINT VALIDATION AND CEASE AND DESIST Collection agency name : CBE GROUP Account XXXX Your NAME : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX Ga XXXX Dear CBE GROUP, I recently received a debt collection notice from your office. I am writing to verify that you have contacted the correct individual and to request that you provide documentation confirming this. Please supply me with a copy of any contract or agreement signed with your company or the original creditor. In accordance with the Fair Debt Collection Practices Act ( FDCPA ), I request the following information : XXXX. The name and address of the original creditor and the current creditor. XXXX. Verification of the debt amount you are seeking to collect, including evidence that a contract exists creating the amount you claim is owed. XXXX. Documentation of all assignments showing the transfer of the debt from the original creditor to the current creditor. XXXX.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedTX

I am formally disputing the validity of the alleged collection and charge-off account being reported under my name. This letter serves as a request for full debt validation pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692g ( b ) and the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681i. I do not acknowledge this debt as valid. Before any further reporting, collection activity, or communication regarding this account continues, I am requesting that you provide the following : Verification of the debt, including the original signed contract or agreement bearing my signature. The complete payment history and itemized breakdown showing how the alleged balance was calculated. Proof of your legal authority to collect or report this debt, including a copy of any assignment or purchase agreement from the original creditor. The name, address, and contact information of the original creditor for proper verification.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedKY

I canceled XXXX service on XX/XX/year> and returned all gear, receiving a physical receipt. The collection agency is attempting to collect on a monthly service charge for a period after my account was fully closed. This is a billing error for services not rendered. Please delete this inaccurate account immediately. '' They made it difficult to cancel the account. I had to call several times

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedTX

I am filing this complaint against both XXXX XXXX XXXX XXXX and The CBE Group , Inc. for repeated violations of the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ) in connection with a debt I do not owe. Spectrum placed a collection account on my credit report for services at XXXX XXXX XXXX, XXXX, XXXX an address I have never lived at, owned, leased, or occupied at any time. I did not open, authorize, or request any account with Spectrum at this address. I have no contractual relationship with Spectrum whatsoever. I disputed this account twice in 2025 in writing. The item was investigated and subsequently removed from my credit report, confirming the debt was invalid. However, the item has now been reinserted onto my credit report without my receiving any prior written notice of reinsertion as required under FCRA 1681i ( a ) ( 5 ) ( B ).

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedNY

I initiated a transfer of ownership on my XXXX account when I moved out of my residence. I submitted transfer of ownership forms multiple times after the first attempt was unsuccessful specifically on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I have screenshots documenting all three submissions. I contacted XXXX by phone once and they instructed me to resubmit the form. I continued resubmitting on my own as the transfer remained unsuccessful each time, but XXXX never completed the transfer process or notified me in writing that it had failed. During this period the new tenant temporarily used her credit card under my account to ensure no payments were missed during the transition. She contacted XXXX directly to resolve the situation. XXXX informed her that the transfer could not be completed and that they would close my account and open a new account under her name. XXXX verbally assured her that her card would not be charged twice during this transition.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedTN

To Whom It May Concern : I am writing regarding the above-referenced account that your company claims I owe in the amount of {$2600.00}. I dispute this debt in its entirety. I have reason to believe this account was opened fraudulently and is the result of identity theft. I did not open, authorize, or benefit from this account. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ), I am requesting validation of this alleged debt, including : The name and address of the original creditor. Copies of any documents bearing my signature that establish my responsibility for this debt. A complete payment history and accounting of the alleged balance. Documentation showing when and how this account was opened. Any records used to verify that I am the person responsible for this debt. I filed a police report Because this account is the result of identity theft, I request that all collection activity cease while this matter is investigated.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedNY

" I am a retired individual. In XXXX, I sent a formal debt dispute letter to CBE Group ( Account # XXXX ) regarding an XXXX XXXX XXXX loan. The loan is under {$200000.00} and is a business debt with no personal guarantee. CBE Group told me they 'sent the dispute to Treasury , ' but they have failed to provide me with a debt verification or validation as required by the FDCPA. The Treasury refuses to speak to me because the account is with CBE. CBE is failing to provide due process or verification while my federal benefits are threatened with offset. ''

Outcome: Closed with explanationTimely response
Debt collection· False statements or representationIL

I am disputing a collection account being collected by CBE Group on behalf of XXXX because I believe the balance is inaccurate. Prior to the account being placed with collections, I communicated with XXXX regarding equipment charges on the account. XXXX representatives informed me that equipment had been returned and that approximately {$320.00} in unreturned equipment charges would be removed from the account. I was later advised by XXXX that all unreturned equipment charges would be removed and that the account balance would be adjusted accordingly. Despite these representations, CBE Group is attempting to collect a balance that does not appear to reflect the credits and adjustments promised by XXXX XXXX I have documentation and chat transcripts from XXXX supporting my position. I also attempted to dispute this account directly with CBE Group through their online dispute portal and upload supporting documentation.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedMT

Regarding reference number XXXX dated XX/XX/2026, the amount of {$30.00} reflects a payment I made related to my injury and claim-related issues. I am requesting that this payment be properly recorded and reviewed in connection with my case. I am also requesting clarification on how this payment was applied and confirmation that it has been correctly credited to my account or claim file. If there are any errors or misapplications, I am requesting correction and written documentation of the resolution.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedOH

b'VALIDATION AND CEASE AND DESIST\nCollection agency name: THE CBE GROUP INC\nAddress:\nYour NAME: XXXX XXXX\nYour address: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX\n\nDear CBE GROUP:\nI recently received a debt collection notice from your office. I am writing to verify that you have contacted the correct individual and to request that you provide documentation confirming this. Please supply me with a copy of any contract or agreement signed with your company or the original creditor.\nIn accordance with the Fair Debt Collection Practices Act (FDCPA), I request the following information:\n1. The name and address of the original creditor and the current creditor.\n2. Verification of the debt amount you are seeking to collect, including evidence that a contract exists creating the amount you claim is owed.\n3. Documentation of all assignments showing the transfer of the debt from the original creditor to the current creditor.\n4. Proof that the original creditor securitized the debt.\n5.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedGA

I'm a victim of identity theft and unauthorized account reporting is hurting my credit

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Written notification about debtIL

I requested debt validation for an alleged debt through the CFPB portal. I received a response from your company stating you would forward the information over to my " mailing address '' that you had on file. That is not my mailing address and I do not currently have an updated address to provide as I am in between housing. Please email debt validation or attached to my cfpb complaint or I will not receive that information.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedOH

I am filing this complaint against CBE GROUP, located at XXXX XXXX XXXX, XXXX XXXX, IA XXXX, for multiple willful violations of the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq., and the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. This company is currently reporting an alleged debt of {$320.00} originally owed to XXXX COMMUNICATIONS, Account XXXX. xxxxxx XXXX, on my consumer credit reports with XXXX, XXXX, and/or XXXX. This account is inaccurate, unverified, and/or past the applicable statute of limitations. On XX/XX/XXXX, I sent a written Cease and Desist and Debt Validation letter demanding that this company : ( XXXX ) cease all collection activity ; ( XXXX ) provide full written validation of the alleged debt; and ( XXXX ) immediately remove this account from my consumer credit reports. As of today, the company has VIOLATION XXXX REPORTING INACCURATE AND UNVERIFIED DEBT ( FCRA 15 U.S.C.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Took or threatened to take negative or legal actionTX

This debt collector has engaged in conduct that violates the Fair Debt Collection Practices Act ( FDCPA ). They are reporting an account that I did not authorize, and no signed agreement exists bearing my signature to validate any obligation. A legally binding contract requires clear consent from all parties, which is absent in this case. Additionally, the collector has failed to provide proper validation of the alleged debt as required under the FDCPA. Without sufficient documentation verifying the debts legitimacy, their continued reporting and collection efforts are unlawful. These actions constitute violations of my consumer rights. As a result, I demand the immediate deletion of this account from all reporting agencies. Failure to comply may result in further legal action, including claims for damages.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· False statements or representationVA

In XXXX my son had a XXXX XXXX at XXXX XXXX XXXX XXXX. I was given a balance to pay in advance and we paid it in full which was {$480.00}. XXXX of XXXX that amount was refunded with no explanation or warning. Around XXXX or XXXX that same year I got a notification on XXXX saying I now had a balance of {$720.00}. I immediately called XXXX billing to find out what happened. I was told directly by their billing department that it was something internal and I had a balance of {$0.00}. A few weeks later I started getting multiple calls about when I was going to pay the {$720.00}. I explained everything from the prepayment and the original call I made to the billing department and I was informed that the insurance takes a long time to decide if it is covered or not. On my XXXX for the procedure it was noted that they failed to get prior authorization. They say their copy has the pre-authorization but i don't have that.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· False statements or representationCA

This complaint is a follow-up to prior complaints already filed with the CFPB against CBE Group XXXX XXXX XXXX, 2026. Those complaints are on file under the name XXXX XXXX, address XXXX XXXX XXXX, XXXX XXXX, CA XXXX, regarding CBE Group account XXXX originating from XXXX XXXX XXXX utility account XXXX. Please link this complaint to those prior filings. This new complaint contains updated evidence of the ongoing violation that was not available at the time of the original filings. I am a California resident filing a complaint against CBE Group, a debt collection agency based in Iowa, for reporting a paid debt as actively outstanding in violation of the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692e ( 8 ). On XXXX XXXX, 2026, I paid CBE collection account XXXX in full {$290.00} by credit card. This was the first and only time CBE contacted me, meaning I paid on the very first opportunity I had to resolve this balance.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedAL

I am filing a complaint against The CBE Group , Inc. for illegal and predatory debt collection practices regarding a completely invalid debt.My federal student loans from the XXXX XXXX XXXX were officially discharged by the U.S. Department of Education under the Borrower Defense to Repayment program due to widespread institutional fraud. Despite this federal discharge, the XXXX XXXX XXXX illegally generated a residual institutional balance of {$2200.00} stemming from " loan excess credits '' and transferred the account to CBE Group for collection.Because the underlying federal loans were completely voided and canceled by the federal government, I have zero legal liability for any residual balances or credits associated with them.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedIL

I am submitting this complaint regarding CBE Group because the company is reporting a collection account on my consumer credit reports that does not belong to me. I do not recognize this account, I never opened or authorized it, and I have no knowledge of any debt that would justify the reporting of this collection account. After discovering the account on my credit reports, I immediately reviewed my records and attempted to determine whether there was any legitimate connection between me and the alleged debt. Despite my efforts, I could not locate any documentation, agreement, contract, billing statement, payment history, or other evidence showing that I am responsible for this account. Because I do not believe this account belongs to me, I became concerned that my personal information may have been used without my authorization. As a result, I filed a report with the Federal Trade Commission and submitted an Identity Theft Report.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Communication tacticsWV

There was no option in the menu that pertains to me so I had to select one, however, here is my complaint which I believe to be thorough and accurate : I am submitting this complaint regarding CBE Group and its handling of a collection account that was recently reported to my XXXX credit report. After being contacted regarding the account, I made a good-faith effort to resolve the matter. Before making any payment arrangements, I contacted the original creditor, XXXX XXXX, to determine whether the debt could be resolved directly. When I learned that I could not resolve the debt through the original creditor, I immediately attempted to contact CBE Group to discuss the account. However, I was unable to reach a live representative. My calls were routed through an automated system, and the voicemails I left were never returned. As a result, I was unable to discuss payment, settlement, validation, or any other resolution options with the company despite my efforts to do so.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedNM

I closed my XXXX account XXXX XXXX of XXXX. They continued to bill me through XXXX. I called customer service and they issued a refund for overpayment in XXXX of XXXX. Toward the end of XXXX XXXX sent me to collections, and then it went away. In XXXX of XXXX XXXX again sent me to collections for a different amount, but still for XXXX. I used XXXX to dispute and showed that I received a REFUND from XXXX after my account was closed. This is now the third time being sent to collections after showing that I do not owe any funds! This is now 3 years old.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Electronic communicationsWA

My complaint is regarding CBE Debt Collection group. The first text message came in on XX/XX/year>. It said that I owed for a XXXX bill. I don't have, nor have I ever had XXXX. The second was XX/XX/XXXX. I clicked the link and it had a name of Twilla S. That is definitely not my name. I called the company and informed them they had a wrong number. The XXXX text came in on XX/XX/XXXX. I called again and told them they had the wrong number and to quit texting me. XXXX text came in on XX/XX/XXXX. XXXX text message came in on XX/XX/XXXX. I don't owe this debt, it is not my debt and I have repeatedly asked them to quit contacting me. This is harassment and it needs to stop!

Outcome: Closed with non-monetary reliefTimely response

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