Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletCA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
TransferWise Ltd
2,145 real consumer complaints filed against TransferWise Ltd at the Consumer Financial Protection Bureau. 215 received relief from the company. 94% of responses were timely.
2,145
Complaints
191
Won monetary relief
10%
Relief rate
94%
Timely response
Most common issues
- 01Other transaction problem521
- 02Fraud or scam341
- 03Money was not available when promised335
- 04Closing an account201
- 05Managing an account173
- 06Managing, opening, or closing your mobile wallet account95
- 07Other service problem89
- 08Problem with customer service62
- 09Confusing or missing disclosures51
- 10Unauthorized transactions or other transaction problem51
Top states filing
CA286FL196NY157TX149WA59WY53GA51NJ51IL48MA48
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Money transfer, virtual currency, or money service· Money was not available when promisedWA
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedFL
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemTX
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Other transaction problemCA
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 24 most recent complaints against TransferWise Ltd where the consumer chose to publish their narrative.
Money transfer, virtual currency, or money service· Managing, opening, or closing your mobile wallet accountWY
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletMI
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementCT
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemKY
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other service problemNC
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamTX
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an account
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedIL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemTN
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an account
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemTN
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemIA
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementWA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Confusing or missing disclosuresWA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamIL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamTN
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Managing, opening, or closing your mobile wallet accountFL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamNY
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedIL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemTX
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedIL
Outcome: Closed with explanationTimely response
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