CFPB COMPLAINT DATABASE

TransUnion

4,523,120 real consumer complaints filed against TransUnion at the Consumer Financial Protection Bureau. 2,640,495 received relief from the company. 100% of responses were timely.

4,523,120
Complaints
602
Won monetary relief
58%
Relief rate
>99%
Timely response

Most common issues

  1. 01Incorrect information on your report2,448,527
  2. 02Improper use of your report1,074,455
  3. 03Problem with a company's investigation into an existing problem694,058
  4. 04Problem with a credit reporting company's investigation into an existing problem170,590
  5. 05Incorrect information on credit report30,321
  6. 06Attempts to collect debt not owed29,002
  7. 07Written notification about debt23,886
  8. 08Unable to get your credit report or credit score12,160
  9. 09Problem with fraud alerts or security freezes10,096
  10. 10Credit monitoring or identity theft protection services9,343

Top states filing

TX661,194FL659,154CA425,238GA346,362NY256,250IL200,297PA180,492NC155,235NJ140,084AL119,408

Recent complaints

The 30 most recent complaints against TransUnion where the consumer chose to publish their narrative.

Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemAL

THE FOLLOWING ACCOUNTS VIOLATE MY RIGHTS UNDER 15 U.S.C. 1681E ( B ) AND 15 U.S.C. 1681B REGARDING PERMISSIBLE PURPOSE. I DID NOT AUTHORIZE THESE COMPANIES TO ACCESS, REPORT, FURNISH, OR MAINTAIN ANY INFORMATION ON MY CREDIT FILE. I HAVE NO KNOWLEDGE OF THESE ACCOUNTS AND I BELIEVE THEY MAY BE THE RESULT OF IDENTITY THEFT, FRAUDULENT ACTIVITY, OR INACCURATE REPORTING. I AM REQUESTING THAT THESE ACCOUNTS BE IMMEDIATELY BLOCKED, DELETED, AND PERMANENTLY REMOVED FROM MY CREDIT REPORT WHILE THIS MATTER IS BEING INVESTIGATED. PLEASE PROVIDE PROOF OF ANY ALLEGED AUTHORIZATION IF YOU CLAIM THESE ACCOUNTS ARE VALID. IF SUCH DOCUMENTATION CAN NOT BE PROVIDED, THESE ITEMS MUST BE DELETED IMMEDIATELY IN ACCORDANCE WITH THE FAIR CREDIT REPORTING ACT : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtCA

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtPA

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtFL

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtNC

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtFL

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtFL

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtTN

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtPA

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to XXXX USC XXXX ( b ) and XXXX USC XXXX, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtPA

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportAL

XXXXI am XXXX XXXX, and Im submitting this complaint myself and there is no third party involved. I attached letters to let you know more in detail about what they are reporting in my credit report. I am demanding that Transunion block the following fraudulent accounts, collections, and inquiries from my consumer credit report within XXXX business days: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXThese accounts are the result of identity theft and fraud and are supported by FTC Identity Theft Complaint. Personal Identifying details such as ID, Proof of Address and Proof of SSN has been attached. This is sufficient according to FCRA 605B. Be advised: if you stall and ask for additional documents outside of what is needed according to FCRA 605B, I will pursue legal action. If you delay beyond XXXX days, I will pursue legal action.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtFL

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtPA

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtTX

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtSC

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtCT

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportTX

The Fair Credit Reporting Act ( 15 U.S. Code 1681 ) says ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. So whenever there is a violation under the FCRA, it impairs the efficiency of the banking system. This is a violation of TILA US Code 1666B since I was never late. " I recently reviewed my consumer report and noticed an incorrect late payment record. I have always maintained timely payments on this account. Under the Fair Credit Billing Act ( FCBA ) and the Truth in Lending Act ( TILA ), creditors are required to accurately report consumer transactions and provide a mechanism for correcting errors in a timely manner.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtMI

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtFL

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtMS

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtMD

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtTX

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to XXXX USC XXXX ( b ) and XXXX USC XXXX, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportTX

The Fair Credit Reporting Act ( 15 U.S. Code 1681 ) says ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. So whenever there is a violation under the FCRA, it impairs the banking system. This is a violation of TILA US Code 1666B since I was never late. " I recently reviewed my consumer report and noticed an incorrect late payment record. I have always maintained efficiency mely payments on this account. Under the Fair Credit Billing Act ( FCBA ) and the Truth in Lending Act ( TILA ), creditors are required to accurately report consumer transactions and provide a I am writing to dispute the following inaccurate and unverifiable information on my credit report. This information is incorrect because it does not belong to me or it is outdated.

Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemGA

I am a victim of identity theft. Attached are my FTC Identity Theft Report, identity documents, and legal demand under FCRA 605B ( 15 U.S.C. 1681c-2 ). I demand the immediate deletion of all fraudulent accounts listed in my letter within 4 business days, as required by federal law. Failure to comply will result in me filing formal complaints with the CFPB, FTC, State Attorney General, and pursuing civil litigation for willful noncompliance under FCRA 616 & 617. You are legally obligated to block and permanently delete this information. Any refusal, failure, or delay will be treated as intentional violation of my consumer rights, exposing Transunion to statutory, actual, and punitive damages, including attorneys fees. I expect written confirmation once deletions are complete.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedTX

Consumer Name : XXXX XXXX, Consumer Social Security Number : XXXX Consumer Date of Birth : XXXX, Contents of Complaint : This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C. 1681c-2 ) that you, the TransUnion credit reporting agency , block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of a personal credit card account opened at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX I've attached a list of the hard inquiries in question as well as a copy of the consumer XXXX credit report maintained by you which shows the aforementioned fraudulent items. I do not recognize the aforementioned accounts, collections, or hard inquiries as reported.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedTX

Consumer Name : XXXX XXXX, Consumer Social Security Number : XXXX Consumer Date of Birth : XXXX, Contents of Complaint : This CFPB complaint has been filed to request pursuant to FCRA XXXX ( 15 U.S.C. XXXX ) that you, the TransUnion credit reporting agency , block information appearing on my consumer credit report that is the result of identity theft and fraud within XXXX business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of a personal credit card account opened at XXXX XXXX XXXX XXXX XXXX I've attached a list of the hard inquiries in question as well as a copy of the consumer FICO credit report maintained by you which shows the aforementioned fraudulent items. I do not recognize the aforementioned accounts, collections, or hard inquiries as reported. The aforementioned accounts, collections, and hard inquiries appearing on my consumer credit report maintained by you were not opened, made, or initiated by me.

Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemAZ

TransUnion 's CFPB response to complaint # XXXX, received XX/XX/year>, confirms XXXX XXXX account ending XXXX status as " XXXX '' meaning the account was reinserted onto my credit file after prior deletion. I did not receive any reinsertion notice from TransUnion as required under 15 U.S.C. 1681i ( a ) ( 5 ) ( B ), which mandates that a bureau notify the consumer in writing within 5 business days of reinsertion, including the name, address, and telephone number of the furnisher. XXXX XXXX has separately stated in writing on XX/XX/XXXX and XX/XX/year> that it " does not retaliate against members who file disputes, claims, or complaints '' a denial directly contradicted by this reinsertion occurring during active federally supervised disputes. Reinsertion without proper certification and notice is a standalone willful violation under 1681n. WITHOUT PREJUDICE.

Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemSC

I am disputing an account that was opened and reported without my knowledge, authorization, or consent. I did not apply for, use, or benefit from this account in any way. I previously submitted supporting documentation and requested review of this unauthorized account, yet it continues to be reported as verified. The continued reporting of this account raises concerns regarding compliance with the Fair Credit Reporting Act, including 15 U.S.C. XXXX ( b ), XXXX, XXXX ( b ), and XXXX.

Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportTX

You have reported inaccurate and unauthorized accounts on my credit report, which is a violation of the Fair Credit Reporting Act ( 15 U.S. CXX/XX/XXXXe XXXX ) requiring a proper reinvestigation of disputed items, and XXXX ( b ), which mandates maximum possible accuracy. These false entries are damaging and unjust, especially since Ive never opened or authorized these accounts. If you fail to investigate and correct this, I may pursue legal action under the FCRA and FDCPA ( 15 U.S. CXX/XX/XXXXe XXXX ) for deceptive and misleading reporting.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtNJ

There are collection accounts on my report that I believe contain inaccurate information. Under my rights pursuant to 15 USC 1681e ( b ) and 15 USC 1681i, I am entitled to an accurate credit report. I request a review of these entries, and if they can not be verified as accurate, I ask that they be removed.

Outcome: Closed with explanationTimely response

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