Checking or savings account· Closing an accountMD
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Truist
25,403 real consumer complaints filed against Truist at the Consumer Financial Protection Bureau. 2,724 received relief from the company. 99% of responses were timely.
25,403
Complaints
1,171
Won monetary relief
11%
Relief rate
99%
Timely response
Most common issues
- 01Managing an account5,837
- 02Incorrect information on your report2,676
- 03Improper use of your report2,171
- 04Trouble during payment process1,865
- 05Closing an account1,596
- 06Opening an account1,034
- 07Problem with a lender or other company charging your account1,009
- 08Problem caused by your funds being low758
- 09Problem with a company's investigation into an existing problem681
- 10Attempts to collect debt not owed640
Top states filing
FL4,888GA3,305TX2,192NC2,017VA1,871MD1,553PA1,010CA930SC854TN748
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Checking or savings account· Managing an accountFL
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Other transaction problemGA
Outcome: Closed with monetary reliefTimely response
Mortgage· Trouble during payment processNC
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Closing an accountCO
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 29 most recent complaints against Truist where the consumer chose to publish their narrative.
Money transfer, virtual currency, or money service· Fraud or scamMS
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNC
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportSC
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountFL
Outcome: Closed with non-monetary reliefTimely response
Checking or savings account· Closing an accountSC
Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtTX
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL
Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Struggling to pay your loanIN
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemGA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountGA
Outcome: In progressTimely response
Checking or savings account· Problem caused by your funds being lowGA
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedFL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedVA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamVA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountSC
Outcome: In progressTimely response
Checking or savings account· Closing an accountGA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountVA
Outcome: In progressTimely response
Vehicle loan or lease· Problem with a company's investigation into an existing problemTX
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportVA
Outcome: In progressTimely response
Checking or savings account· Managing an accountVA
Outcome: In progressTimely response
Vehicle loan or lease· Managing the loan or leaseFL
Outcome: In progressTimely response
Checking or savings account· Managing an accountNY
Outcome: In progressTimely response
Checking or savings account· Problem caused by your funds being lowKY
Outcome: In progressTimely response
Debt collection· Took or threatened to take negative or legal actionLA
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportTX
Outcome: Closed with explanationTimely response
Vehicle loan or lease· Getting a loan or leaseNY
Outcome: In progressTimely response
Checking or savings account· Opening an accountPA
Outcome: In progressTimely response
Debt collection· Attempts to collect debt not owedGA
Outcome: Closed with explanationTimely response
Mortgage· Trouble during payment processUT
Outcome: Closed with explanationTimely response
Same thing happen to you?
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