Checking or savings account· Opening an accountGA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
U.S. Bank
50,704 real consumer complaints filed against U.S. Bank at the Consumer Financial Protection Bureau. 16,340 received relief from the company. 100% of responses were timely.
50,704
Complaints
5,463
Won monetary relief
32%
Relief rate
>99%
Timely response
Most common issues
- 01Managing an account6,686
- 02Incorrect information on your report2,985
- 03Loan modification,collection,foreclosure2,295
- 04Problem with a purchase shown on your statement2,247
- 05Closing an account2,005
- 06Trouble during payment process1,994
- 07Improper use of your report1,933
- 08Account opening, closing, or management1,595
- 09Trouble using the card1,553
- 10Loan servicing, payments, escrow account1,529
Top states filing
CA9,597IL3,053OH2,766FL2,614TX2,605MN1,926CO1,857WA1,751MO1,635NY1,448
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Problem with a purchase shown on your statementNY
Outcome: Closed with monetary reliefTimely response
Mortgage· Struggling to pay mortgageMN
Outcome: Closed with monetary reliefTimely response
Mortgage· Trouble during payment processMN
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementMI
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 26 most recent complaints against U.S. Bank where the consumer chose to publish their narrative.
Checking or savings account· Opening an accountTX
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountMO
Outcome: Closed with non-monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementCA
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementCA
Outcome: Closed with explanationTimely response
Debt collection· False statements or representationTX
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementOK
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMD
Outcome: Closed with explanationTimely response
Credit card· Improper use of your reportCA
Outcome: Closed with non-monetary reliefTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportGA
Outcome: Closed with non-monetary reliefTimely response
Checking or savings account· Managing an accountMN
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageMD
Outcome: Closed with explanationTimely response
Prepaid card· Problem getting a card or closing an accountCO
Outcome: Closed with non-monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementSC
Outcome: Closed with explanationTimely response
Prepaid card· Problem with a purchase or transferCA
Outcome: Closed with explanationTimely response
Checking or savings account· Opening an accountFL
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportMA
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementMN
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementNY
Outcome: Closed with non-monetary reliefTimely response
Credit card· Trouble using your cardGA
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageCA
Outcome: Closed with explanationTimely response
Prepaid card· Problem getting a card or closing an accountCO
Outcome: Closed with explanationTimely response
Credit card· Problem when making paymentsNC
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountAR
Outcome: Closed with non-monetary reliefTimely response
Credit reporting or other personal consumer reports· Improper use of your reportCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Unexpected or other feesOR
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountCA
Outcome: Closed with explanationTimely response
Same thing happen to you?
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