Checking or savings account· Opening an accountGA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
U.S. Bank
50,769 real consumer complaints filed against U.S. Bank at the Consumer Financial Protection Bureau. 16,355 received relief from the company. 100% of responses were timely.
50,769
Complaints
5,471
Won monetary relief
32%
Relief rate
>99%
Timely response
Most common issues
- 01Managing an account6,698
- 02Incorrect information on your report2,985
- 03Loan modification,collection,foreclosure2,295
- 04Problem with a purchase shown on your statement2,252
- 05Closing an account2,009
- 06Trouble during payment process1,997
- 07Improper use of your report1,935
- 08Account opening, closing, or management1,595
- 09Trouble using the card1,555
- 10Loan servicing, payments, escrow account1,529
Top states filing
CA9,611IL3,061OH2,768FL2,618TX2,609MN1,928CO1,857WA1,756MO1,637NY1,448
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Problem with a purchase shown on your statementNY
Outcome: Closed with monetary reliefTimely response
Mortgage· Struggling to pay mortgageMN
Outcome: Closed with monetary reliefTimely response
Mortgage· Trouble during payment processMN
Outcome: Closed with monetary reliefTimely response
Vehicle loan or lease· Problems at the end of the loan or leaseRI
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 26 most recent complaints against U.S. Bank where the consumer chose to publish their narrative.
Prepaid card· Trouble using the cardAL
Outcome: Closed with explanationTimely response
Prepaid card· Trouble using the cardTX
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountFL
Outcome: Closed with explanationTimely response
Checking or savings account· Opening an accountTX
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTN
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTN
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountMO
Outcome: Closed with non-monetary reliefTimely response
Credit card· Problem with a purchase shown on your statement
Outcome: Closed with non-monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementCA
Outcome: Closed with explanationTimely response
Prepaid card· Problem with a purchase or transferFL
Outcome: Closed with non-monetary reliefTimely response
Credit card· Other features, terms, or problemsTX
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementCA
Outcome: Closed with explanationTimely response
Debt collection· False statements or representationTX
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementOK
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementNJ
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMD
Outcome: Closed with explanationTimely response
Checking or savings account· Problem caused by your funds being lowIL
Outcome: In progressTimely response
Credit card· Improper use of your reportCA
Outcome: Closed with non-monetary reliefTimely response
Credit card· Other features, terms, or problemsNC
Outcome: In progressTimely response
Checking or savings account· Problem caused by your funds being lowCA
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportGA
Outcome: Closed with non-monetary reliefTimely response
Checking or savings account· Managing an accountWA
Outcome: In progressTimely response
Checking or savings account· Managing an accountMN
Outcome: Closed with explanationTimely response
Credit card· Fees or interestSC
Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageTX
Outcome: In progressTimely response
Mortgage· Struggling to pay mortgageMD
Outcome: Closed with explanationTimely response
Same thing happen to you?
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