Checking or savings account· Managing an accountNC
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
USAA
20,086 real consumer complaints filed against USAA at the Consumer Financial Protection Bureau. 3,215 received relief from the company. 100% of responses were timely.
20,086
Complaints
1,643
Won monetary relief
16%
Relief rate
>99%
Timely response
Most common issues
- 01Managing an account4,880
- 02Incorrect information on your report1,764
- 03Problem with a purchase shown on your statement1,095
- 04Closing an account990
- 05Problem with a lender or other company charging your account905
- 06Attempts to collect debt not owed571
- 07Improper use of your report565
- 08Account opening, closing, or management553
- 09Deposits and withdrawals546
- 10Fraud or scam471
Top states filing
TX2,588FL2,120CA1,716GA1,570VA1,028NC874MD669NY604AZ558CO516
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Checking or savings account· Managing an accountNC
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementSC
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Managing an accountTX
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Managing an accountFL
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 26 most recent complaints against USAA where the consumer chose to publish their narrative.
Vehicle loan or lease· Getting a loan or leaseTX
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountPA
Outcome: Closed with explanationTimely response
Vehicle loan or lease· Managing the loan or leaseNC
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountGA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountGA
Outcome: Closed with explanationTimely response
Checking or savings account· Problem caused by your funds being lowNC
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsGA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportMS
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountVA
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsUT
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountPA
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountSC
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountND
Outcome: Closed with non-monetary reliefTimely response
Checking or savings account· Opening an accountSC
Outcome: Closed with explanationTimely response
Credit card· Struggling to pay your billIL
Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtTX
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemFL
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountAZ
Outcome: Closed with explanationTimely response
Checking or savings account· Problem caused by your funds being lowTX
Outcome: Closed with explanationTimely response
Checking or savings account· Opening an accountAZ
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportMD
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportTX
Outcome: Closed with non-monetary reliefTimely response
Money transfer, virtual currency, or money service· Fraud or scamMI
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountTX
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTX
Outcome: Closed with explanationTimely response
Same thing happen to you?
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