Payday loan, title loan, personal loan, or advance loan· Was approved for a loan, but didn't receive the moneyTX
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
USAA
19,696 real consumer complaints filed against USAA at the Consumer Financial Protection Bureau. 3,154 received relief from the company. 100% of responses were timely.
19,696
Complaints
1,614
Won monetary relief
16%
Relief rate
>99%
Timely response
Most common issues
- 01Managing an account4,752
- 02Incorrect information on your report1,734
- 03Problem with a purchase shown on your statement1,077
- 04Closing an account966
- 05Problem with a lender or other company charging your account872
- 06Attempts to collect debt not owed562
- 07Improper use of your report555
- 08Account opening, closing, or management553
- 09Deposits and withdrawals546
- 10Fraud or scam462
Top states filing
TX2,522FL2,087CA1,698GA1,541VA1,005NC848MD657NY591AZ550CO510
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Checking or savings account· Problem with a lender or other company charging your accountMS
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Opening an accountTN
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementFL
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Managing an accountCO
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against USAA where the consumer chose to publish their narrative.
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemTX
Outcome: Closed with non-monetary reliefTimely response
Payday loan, title loan, personal loan, or advance loan· Struggling to pay your loanCA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportTX
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedGA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountGA
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageAR
Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedMS
Outcome: Closed with non-monetary reliefTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL
Outcome: Closed with explanationTimely response
Credit card· Trouble using your cardCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemMD
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportOR
Outcome: Closed with non-monetary reliefTimely response
Checking or savings account· Problem with a lender or other company charging your accountVA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTX
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other service problemVA
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamMD
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMD
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMI
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountVA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountKS
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedWA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountAZ
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMS
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamOK
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportTX
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNV
Outcome: Closed with explanationTimely response
Vehicle loan or lease· Managing the loan or leaseNE
Outcome: Closed with explanationTimely response
Vehicle loan or lease· Problems at the end of the loan or leaseTX
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamMA
Outcome: Closed with explanationTimely response
Credit card· Fees or interestTX
Outcome: Closed with explanationTimely response
Same thing happen to you?
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