Valon Technologies, Inc.

ESCROW ACCOUNT / FAILURE TO RE-ANALYZE Re : Valon Mortgage, Inc I am filing this complaint regarding Valon Mortgage 's failure to perform a required escrow re-analysis following documented changes to my escrow obligations and the correction of duplicate tax payments. Background Loan servicing transferred to Valon Mortgage on XX/XX/XXXX. On XX/XX/XXXX, I completed the sale of a portion of the mortgaged property. The XXXX Settlement Statement reflects that XXXX property tax obligations were paid at closing : {$2300.00} for XXXX ending in XXXX and {$860.00} for XXXX ending in XXXX, both paid to the XXXX Tax Collector. The Duplicate Payment On XX/XX/XXXX, Valon paid these same XXXX amounts again from my escrow account {$2300.00} and {$860.00} as tax expenses, despite them having already been paid at the XX/XX/XXXX closing. I notified Valon of this error on XX/XX/XXXX, providing the XXXX Settlement Statement as documentation.…

NEW CFPB COMPLAINT Re : Valon Mortgage , Inc. PMI Cancellation / Prior Complaints XXXX and XXXX This complaint supplements and continues two prior CFPB complaints against Valon Mortgage, Inc. ( XXXX and XXXX ), both of which were closed without resolution. I am filing this new complaint because Valon 's formal responses contain a material misrepresentation of the documentary record, which I can now demonstrate with specific evidence. Background In XX/XX/XXXX, I obtained a XXXX XXXXbacked conventional mortgage on my primary residence. PMI was required at origination. In late XXXX, a partial release of a portion of the collateral was completed. The partial release was executed by XXXX as nominee for XXXX XXXX XXXX XXXX, notarized, and recorded with the XXXX XXXX XXXX XXXX on XX/XX/XXXX ( Document XXXX ). The recorded release contains no curtailment requirement of any amount.…

I am filing a complaint regarding ongoing mortgage servicing and accounting errors by Valon Mortgage that have now resulted in my account being incorrectly marked as past due despite my payments being made on time. Since approximately XX/XX/year>, I have experienced repeated issues with Valons handling of my mortgage account. These issues have included : - payments being reflected as unapplied balances- contradictory account information - inability to establish autopay because the system incorrectly reflected balances due - inconsistent payment amounts displayed by the servicing platform - inaccurate delinquency notices My records show that I have made all required mortgage payments on time. Despite this, Valon is now claiming that my account is past due for amounts I do not owe. I previously filed a complaint with the Consumer Financial Protection Bureau regarding these servicing issues. As a result of that complaint, Valon conducted an audit of my account.…

I am filing a complaint regarding the handling of our XXXX XXXX claim and mortgage servicing by XXXX Mortgage and the subsequent transfer of servicing to Valon Mortgage. Our property sustained a fire loss in XX/XX/XXXX. An XXXX XXXX check was issued ; however, on or around XX/XX/XXXX, XXXXXXXX XXXX informed us that the XXXX check could not include the independent XXXX as a payee and required that the check be reissued. This caused a significant delay, as we did not receive the reissued check until XX/XX/XXXX. The original process itself lasted until approximately XX/XX/XXXX. After receiving the reissued check, we immediately resubmitted it to XXXXXXXX XXXX with all required endorsements and signatures. Despite this, on or around XX/XX/XXXX, XXXX returned the check, incorrectly claiming that all required signatures were not present. In fact, the bank XXXX had properly signed the check. We returned the check again with written explanations clarifying the signatures.…

On XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX XXXX wrote : Hello, I have recently been going over our escrow analysis. There seems to be a discrepancy in numbers. We have called multiple times to discuss this with no answers to our question about the numbers, we just seem to get the runaround. Suppose to send some documentation that never came. SO we are reaching out XXXX More Time. I have attached a pdf for you to view that XXXX produced to us. XXXX XXXX I have marked property XXXX total is {$2800.00} property tax is {$2500.00} total should be {$5400.00} to be paid YOUR total is {$7800.00} to be paid??? Difference {$2400.00} Where is this extra money going????? " XXXX XXXX ( XXXX ) '' XXXX XX/XX/XXXX An updated Escrow Statement was sent XX/XX/XXXX by mail to XXXX XXXX XXXX XXXX XXXX, CA XXXX with the corrected insurance information. I've attached a copy to this email for your records.…

To Whom It May Concern, On XX/XX/XXXX, while reviewing my upcoming biweekly mortgage payment, I noticed an increase in the payment amount. I contacted Valon Mortgage to inquire about the increase, as I had not received any notification regarding a change to my mortgage payment. During the call, the representative informed me that an email had allegedly been sent to me on XX/XX/XXXX regarding the escrow shortage and payment increase. However, I never received that email. The representative then forwarded me the same email during our conversation. I advised the representative that email alone is not sufficient communication for a mortgage payment increase and that this information should have also been provided through postal mail. During this conversation, I also learned that when my mortgage transferred from XXXX XXXX XXXX XXXX to Valon Mortgage on XX/XX/XXXX, the homeowners insurance information on file was incorrect.…

When I closed on my house in XX/XX/2026, it was first with Valon under a loan number. My first payment was due on XX/XX/XXXX. I made a semi monthly payment on XXXX. But the loan was transferred to valon mortgage Inc under a new loan number on XXXX. And the payment I made in XXXX was not being shown under this new loan number. I'm requesting that my ACH AutoPay payment paid/received on XX/XX/2026 currently in suspense under the previous loan number be moved/applied to my active loan number. This payment was not applied to an installment on the old loan because it was held in suspense, and I would like it transferred to the new loan for proper application.

Supplemental Statement CFPB Complaint # XXXX Re : Valon Mortgage Inc. / XXXX XXXX XXXX I am submitting this supplemental statement to correct a factual error in my original complaint and to clarify and strengthen the arguments presented therein. In my original complaint, I stated that the XX/XX/XXXX appraisal was ordered through XXXX XXXX XXXX XXXX XXXX XXXX. I am correcting that statement. XXXX XXXX XXXX XXXX XXXX PMI department confirmed in writing on XX/XX/XXXX that the appraisal was ordered through XXXX, a third-party vendor, in connection with the partial release transaction not through XXXX XXXX XXXX XXXX XXXX as required for XXXX termination purposes. I was not aware of this distinction at the time of my original submission. This correction does not weaken my complaint. It strengthens it. I.…

I can set up payment plan keep changing down payment jumps up XXXX dollars everyone i call end of XXXX called said set up payment plan have XXXX then called XXXX weeks ago XXXX now today XXXX i dont understand why they keep changing up on me

XX/XX/XXXX : Valon sent me a check for {$1500.00} with no real description as to what it was for ... " Refund for loan XXXX. '' XX/XX/XXXX : I received a call from my insurance agent and from the insurance company, XXXX XXXX XXXX, telling me the bill was not paid by my escrow account with Valon Mortgage... notice of cancelation if not paid. XX/XX/XXXX : I called Valon and explained that I have ALWAYS had an escrow account that paid my property taxes and insurance ( including the last XXXX companies that handled my mortgage since moving here XX/XX/XXXX ). I was told they had to send this matter to their " back office, '' their escrow team to review ... they would get back to me by email by the end of XXXX. Now I've paid into the escrow account AND paid the insurance company the full premium.…

I had a previous XXXX insurance policy that was cancelled. My mortgage company paid the cancelled insurance. After showing them the insurance was cancelled before the insurance renewed. They continued to give me the runaround. I gave them a letter showing the policy was cancelled and they did not receive any money. The escrow is still short and my mortgage has increased hundreds of dollars. Instead of assisting me with fixing the escrow account and reevaluating my payments. The mortgage servicer has told me to contact the insurance company directly because they can not. Im missing over XXXX XXXX dollars of my escrow.

Had pay cut starting last XXXX. Started to not be able to pay my mortgage. Applied XX/XX/year> for pause payment with valon mortgage. Called them many times they said anyone in customer service can help. Was denied pause of mortgage about two weeks ago. My pay went down again this month. Can't pay mortgage. Tried to appeal it they kept asking for bank statement all same stuff I already sent them.

I am filing this complaint regarding multiple servicing failures by XXXX XXXX XXXXXXXX, including improper force-placed insurance charges, failure to respond to a formal Notice of Error under RESPA, and incorrect negative credit reporting. The issue originated during the transfer of my mortgage servicing in XX/XX/XXXX. XXXX, the previous processor applied lender force-placed insurance charges for XXXX and XX/XX/XXXX, despite the fact that I had valid homeowners insurance coverage during this entire period, before transferring the loan to Valon. I provided proof of insurance in XX/XX/XXXX. Valon acknowledged receipt of this documentation and issued a written acknowledgment dated XX/XX/XXXX confirming that the proof was received. Despite this, the charges were not removed. On XX/XX/XXXX, I submitted a formal Notice of Error under RESPA ( Real Estate Settlement Procedures Act ), including supporting documentation. A certified copy of the notice was also mailed to Valon.…

I sent Valon a copy of my current Homeowners policy on Thursday XX/XX/year>. ID # : XXXX, this is the ID of the rep I spoke with. She stated my homeowners was forced placed. I indicated I sent over a copy of my current active homeowners policy last Thursday XX/XX/year>, and should not be required to Escrow for homeowners insurance. I emailed a copy of my active homeowners policy, twice, XX/XX/year> and today XX/XX/year>. I should not be required to escrow for homeowners insurance, I have an active policy. The only communication I received was on XX/XX/year> stating I have forced placed insurance. I did not receive any other communication.

XXXX Mortgage accepted and posted my mortgage payment on XX/XX/year>, before my servicing transfer effective XX/XX/year>. That payment was intended to satisfy the XX/XX/year> due date. After the transfer, my new servicer, XXXX, has continued to show the XX/XX/year> payment as unpaid and my account as delinquent. I have already filed a complaint regarding XXXX because the payment was not properly reflected after transfer. I contacted Valon to confirm whether my XX/XX/year> payment and related payment history were transferred to the new servicer. Valon told me the transfer process may take up to 60 days, but could not confirm whether my specific payment had been forwarded, could not provide any status update, and refused to open a case or research request.…

My current monthly mortgage payment is {$1600.00}. However, for several months, Valon Mortgage has been incorrectly adding and subtracting {$16.00}, resulting in an adjusted payment of {$1700.00}. I contact Valon by phone each month, and while the issue is temporarily corrected, the error reappears the following month.

Valon was sent 2 tax bills for XXXX. 1 ) real estate taxes and a 2 ) for sewer repairs. The sewer repair was for {$50.00} and they used this instead of the real estate tax bill of {$1600.00} to calculate my 2025 monthly payment. I called when it went down and was told there was an overpayment. Valon found out their error when there was a shortage for the escrow and are now looking to recoup their error. The month payment is going from {$370.00} to {$840.00} a month. I am not able to make a 225 % increase in my month payment. I have always taken care of any shortage and not complained but this is over the top. they made a huge error and are not willing to own this one. I do not have income to support this type of monthly payment.

I was laid off on XX/XX/XXXX, resulting in a significant loss of income. On XX/XX/XXXX, I submitted a complete mortgage assistance application to my servicer, Valon Mortgage, a sub-servicer operating on behalf of XXXX. On XX/XX/XXXX, Valon confirmed receipt and promised a decision by XX/XX/XXXX. On XX/XX/XXXX, I received a denial via postal mail. The denial addressed only loan modification and stated I was able to continue making payments. No forbearance option was evaluated or offered. I submitted a formal appeal on XX/XX/XXXX, explicitly requesting forbearance or payment deferral in addition to any modification review. Valon sent an automated acknowledgment promising a response within XXXX to XXXX business days. No substantive response was ever received. I followed up again on XX/XX/XXXX, and again received no response. My loan is XXXX XXXX. I remain current on my mortgage but my reserves are nearly exhausted.…

To Whom It May Concern, I am writing to formally dispute a mortgage payment error involving the failure to properly transfer funds during a servicing transfer. On XX/XX/year>, I made a mortgage payment in the total amount of {$4000.00} to my prior loan servicer, Valon Mortgage , Inc., intended for my XX/XX/year> mortgage payment. The payment was successfully processed and accepted, with allocation as follows : Principal : {$1300.00} Interest : {$2000.00} Escrow : {$590.00} Fees : {$0.00} Total : {$4000.00} In XX/XX/year>, my loan servicing was transferred effective XX/XX/year>, to XXXX XXXX ( sub-servicing for XXXX XXXX XXXX ). Despite the payment being made prior to the transfer effective date, these funds have not been credited to my mortgage account. I have obtained and provided substantial documentation confirming that Valon Mortgage , Inc.…

I had a house fire over a year ago. My insurance checks need to go through my mortgage company, XXXX. They deposited my final structure payment checks totaling {$110000.00}. The checks cleared weeks ago, and they can not find the money on their end. I owe contractors tens of thousands and cant move into my house until they are paid. Im now having to pay additional rent, as well as my actual mortgage. I also fronted all of our savings to try and prevent this. Ive spoken to my mortgage company multiple times in the last couple weeks and they havent been able to resolve it in a timely manner.

I am filing this complaint against Valon Mortgage for the following violations of the Homeowners Protection Act ( 12 U.S.C. 4901 et seq. ) : Failure to Honor Statutory " Original Value '' : My Closing Disclosure ( Page 1 ) establishes the " Original Value '' of my property as {$760000.00}. Per 12 U.S.C. 4901 ( 12 ), this value is fixed at the time of the transaction. Valon has repeatedly attempted to substitute a lower current Automated Valuation Model ( AVM ) of {$690000.00} to redefine my 80 % LTV threshold. Obstruction of the 80 % Cancellation Threshold : My Notice Concerning Private Mortgage Insurance ( Page 71 ) explicitly states my right to request cancellation when my balance is first scheduled to reach 80 % of the original value, which is {$610000.00}. Valon 's " PMI Supervisor '' claimed in writing that I was ineligible for review unless I paid down an additional {$59000.00} based on their AVMa direct violation of the 80 % LTV request right granted by 12 U.S.C. 4902 ( a ).…

I have a mortgage with Valon Morgage Servicing, and I have XXXX taxes due end of XXXX or early XXXX for the discount rates. I have enough balance in my escrow to cover all the taxes. Initially, I wanted to close the escrow account and pay the taxes myself. They kept saying they will process my request so I can get my refund to pay the taxes on time, but they never actually do it. Realizing there's not enough time left, I asked them to pay the taxes before closing my escrow. They said yes but still didn't do anything. Now they are using the excuse of transferring my mortgage to another servicer to justify their inaction. Here 's a summary of my communications with them. - I first reached out to Valon on XX/XX/XXXX to close my escrow account. At that point, I received an email stating that it would be processed within XXXX business days. At that point, I planned to get the escrow refund and to pay the taxes myself. Almost a month has passed, but that request has not been processed yet.…

On XX/XX/XXXX, my mortgage was transferred to Valon by XXXX XXXX XXXX XXXX. I have been paying into escrow for taxes and insurance. My homeowners ' insurance is due XX/XX/XXXX, and neither mortgage lender has paid it. ( see attached ). The XXXX XXXX XXXX escrow analysis dated XXXX shows a balance of {$1800.00} being dispersed ( I think this means it went to Valon ). The Valon escrow analysis dated XX/XX/XXXX shows an overage of the amount of the original homeowners policy cost that they want to send back to me, and I have to wait 14 days for it to arrive. ( it went up in price so it is now {$1800.00} ) I am now basically paying my homeowners ' insurance twice due to these XXXX companies not paying it out of what they collected. I spoke with a woman at Valon who supposedly started a trouble ticket but I have not recieved anything from them. She was rep number XXXX on XX/XX/XXXX.…

The payment in question relates to the billing cycle for XX/XX/2025, with a due date of XX/XX/XXXX in the amount of {$1400.00}. During this period, there was a transition between banking institutions which impacted the timing and processing of scheduled payments. As a result, the expected payment method did not process as intended. Once the issue was identified in XX/XX/2025, immediate action was taken to resolve the matter. The outstanding payment for XX/XX/2025 was promptly submitted and processed on XX/XX/2025, and the subsequent payment for XX/XX/XXXX in the amount of {$1400.00} was also completed on time. Historically, payments on this account have been made consistently and on time, reflecting a strong and reliable payment pattern. This situation was isolated and occurred during a period of account transition, not due to an ongoing inability or unwillingness to meet payment obligations. Since resolving the matter, all payments have continued to be made as agreed.

My mortgage on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( Loan # XXXX ) was transferred to Valon Mortgage. After transfer, I was notified of an escrow shortage. Per Valon 's instruction by phone, I paid {$5100.00} to resolve the shortage in full. I confirmed this via email to Valon. My monthly payment should have dropped to {$3300.00}. Instead, I am now receiving notice that my escrow balance is XXXX and that I have a new shortage of {$4700.00}. My property taxes and insurance have not changed. I already paid the prior shortage in full. I believe the escrow balance from my previous servicer was never properly transferred to Valon, violating RESPA ( 12 CFR 1024.33 ) which requires escrow balances to be transferred and credited. Despite this, Valon is billing me as if I owe additional escrow funds.…

I have previously filed Complaint XXXX and when the mortgage company responded that the complaint was closed without anyone seeming to do anything additional. This complaint should NOT have been closed as the issue has still not been resolved- the answer is NOT sufficient. I will need someone to contact me personally on this matter. Simply because a response has been received does NOT mean this matter should be closed. The mortgage company 's response merely passes the blame to someone else. I still do not know where the money that was sent electronically from my bank to pay my mortgage is. The mortgage company 's response alleges that the third-party bill payer requested the payment be returned. I have no idea where, when, how, or to whom the payment was returned. BOTTOM LINE : MY PAYMENT IS STILL MISSING, AND NO ONE KNOWS WHERE IT IS -- WHICH WAS THE WHOLE REASON WHY THE COMPLAINT WAS SUBMITTED IN THE FIRST PLACE. We need to do better here, this is not an answer.

My Name is XXXX XXXX and my husband XXXX XXXX and I have our mortgage loan with Valon Mortgage. I am writing regarding the escrow homeowners insurance payment for XX/XX/year>. We received a statement from our home owners insurance company ( XXXX XXXX XXXX ) on XX/XX/year>, showing our homeowners insurance had not been paid. The statement from XXXX stated they had reached out to Valon two times regarding this and gave a dead line of XX/XX/year>, to receive the payment to avoid fees or cancellation of our homeowners insurance. Since Valons customer service office was closed when we received this letter, I called Valons escrow customer service on XX/XX/year> and spoke to an agent named XXXX. XXXX confirmed that Valon had sent 2 checks to XXXX and said the most recent check had been issued over 2 weeks prior. I advised the XXXX that since XXXX did not have the check, I would need it re-issued and requested it be rushed due to it being due in 4 days.…

I have contacted Valon repeatedly, the last time today. Spoke XXXX XXXX ID # XXXX. I have asked for them to " Snail mail '' my year end tax mortgage forms. They say they will, but never arrive. And to add to the snarkyness, they say they can not control the Mail. I think 3 weeks is beyond enough time to receive. I requested because I currently do not possess a printer, therefore need mailed copies

Valon Mortgage XXXX was my company that sustained a pattern of fraudulent billing practices, improper late-fees assessments and inaccurate credit reporting during approximately XXXX years I maintained a mortgage account with this company. Throughout my time with Valon Mortgage Inc, the company consistently delayed the processing of my payments in a manner that appears intentional. Regardless of when my payment checks were written whether XXXX month in advance, XXXX days,XXXX days prior or even on the contractual due date of the XXXX of the month, Valon consistently cashed my checks on the XXXX of each month, XXXX day after the expiration of the grace period. Each month I received a written notices from Valon claiming that payment had not been received the same day that the check was cashed. These were sent from XXXX, XXXX while the payment address designated by Valon was in XXXX XXXX. This discrepancy further contributed to delayed postings.…

We had an ARM mortgage with XXXX XXXX for the last XXXX years. In this original ARM, we were due to go up from 2 % to not more than 4 % this XX/XX/XXXX. We recast the loan on XX/XX/XXXX, per letter that said the loan had been recast, XXXX we would be continuing with the 2 % interest rate. In this letter from XXXX XXXX servicing ( sub-servicing by XXXX XXXX ), there is no indication of changing of the terms of our original ARM. The servicing of the mortgage changed to XXXX Mortgage on XX/XX/XXXX. Then on XX/XX/XXXX, XXXX sent us a letter stating that our mortgage interest rate would go from 2 % to XXXX on XX/XX/XXXX of XXXX. We emailed them on XX/XX/XXXX, got no further response, called them on XX/XX/XXXX XXXX spoke with Virginia ( agent XXXX ). She said she sent it to their " resolution team '', XXXX that it would be XXXX business days to review the issue. We got no response so emailed on XX/XX/XXXX XXXX again on XX/XX/XXXX.…