CFPB COMPLAINT DATABASE

Velocity Portfolio Group

2,792 real consumer complaints filed against Velocity Portfolio Group at the Consumer Financial Protection Bureau. 4 received relief from the company. 98% of responses were timely.

2,792
Complaints
1
Won monetary relief
<1%
Relief rate
98%
Timely response

Most common issues

  1. 01Attempts to collect debt not owed770
  2. 02Written notification about debt419
  3. 03Incorrect information on your report387
  4. 04Took or threatened to take negative or legal action325
  5. 05False statements or representation269
  6. 06Improper use of your report193
  7. 07Problem with a company's investigation into an existing problem138
  8. 08Communication tactics73
  9. 09Problem with a credit reporting company's investigation into an existing problem40
  10. 10Threatened to contact someone or share information improperly35

Top states filing

FL347TX323GA237CA212NY124IL122PA114OH113NC94NJ89

Recent complaints

The 30 most recent complaints against Velocity Portfolio Group where the consumer chose to publish their narrative.

Debt collection· False statements or representationVA

Velocity Investments LLC is continuing collection activity on a debt that was settled in full in XXXX. The underlying debt is a XXXX Bank account ( original XXXX account number XXXX ) originated through XXXX in XX/XX/XXXX, with an original balance of approximately {$20000.00} and a charge-off balance of {$17000.00}. This account was settled in full on XX/XX/XXXX through XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( their file XXXX ) for a lump sum payment of {$11000.00}. Velocity Investments LLC purchased the charged-off account from Upstart and has retained XXXX XXXX XXXX XXXX as the collection servicer and XXXX and XXXX as the legal servicer. Despite the XX/XX/XXXX settlement, XXXX XXXX continues to report this debt as unpaid with a balance of {$17000.00} on myXX/XX/XXXXcredit report. I previously filed CFPB Complaint XX/XX/XXXXXXXX against XXXX XXXX on XX/XX/XXXX.

Outcome: Closed with explanationTimely response
Debt collection· Communication tacticsCA

I am formally disputing this debt and requesting full validation under 15 U.S.C. 1692g. Please provide the original creditors name, account number, complete account statements, fee documentation, and proof of your legal authority to collect. You must cease all communication except to notify me that collection efforts are terminated. All communications will be documented, and any violations of the FDCPA will be reported to the Consumer Financial Protection Bureau and my State Attorney General. XXXX XXXX # XXXX

Outcome: Closed with explanationTimely response
Debt collection· False statements or representationTX

XXXX. Binding Settlement Agreement : On XX/XX/year>, XXXX XXXX accepted a written offer of {$400.00} as " Settlement in Full '' for account # XXXX. The agency issued a formal PDF agreement and an email stating, " Our office is thrilled to inform you that we have accepted your offer. '' This offer included a " Pay for Delete '' provision. XXXX. Violation of FDCPA ( Misrepresentation ) : Despite the {$400.00} written agreement, the agency is simultaneously sending automated text demands for the full balance of {$1300.00}. This is a direct violation of the Fair Debt Collection Practices Act ( FDCPA ) regarding the misrepresentation of the character, amount, or legal status of a debt. [ XXXX ] XXXX. Unconscionable Collection Tactics : The agency provided a non functional, expired payment link and has repeatedly refused to provide a secure digital payment method for the agreed {$400.00}. Instead, they are pressuring for a phone based transaction.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedOR

I am filing this complaint against XXXX XXXX XXXX because XXXX continues to treat a fraudulent XXXX XXXX XXXX XXXX loan as valid despite new, material evidence from XXXX XXXX proving that the XXXX XXXX account XXXX relied on was also fraudulent and not mine. XXXX previously responded to my identity-theft complaint and stated that its investigation remained unchanged. In its response, XXXX claimed that the loan proceeds were disbursed to a XXXX XXXX checking account ending in XXXX, and that payments were made from that same XXXX XXXX account. XXXX also stated that XXXX allegedly returned my name on that XXXX XXXX account. XXXX relied on this information as the basis to conclude that it could not substantiate my identity-theft claim. However, XXXX XXXX has now completed its own identity-theft investigation and issued a letter dated XX/XX/year>, under Claim No. XXXX. In that letter, XXXX XXXX confirmed that the fraud claim involved accounts ending in XXXX, XXXX, XXXX, XXXX, and XXXX.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtMI

Velocity investment llc wrongfully sued me with out my knowledge I was never properly served the information they had was from years ago when I had lived in indiana They took advantage of the courts in XXXX indiana I live currently in Michigan I believe they knew this but rushed everything through the courts to get a judgement awarded to them I believe it was illegal and a violation of my rights I've been trying to request another hearing through the courts but have been getting the run around Paperwork has been filed and served through the courts and the mail I believe velocity investment knowingly violated my rights and the law when it comes to the fair debt laws They refuse to speak with me regaurding this and all they do is give me the run around I did update my information with the company on XX/XX/year> but I'm still trying to request another hearing because I was never served and they made no other attempt to properly serve me before any court dates I have tried reaching out to

Outcome: Closed with explanationTimely response
Debt collection· False statements or representationSC

I was sued by Velocity on a debt I disputed. They never sent court admissible proof of validation. After waiting 75 days, they sent a stack of printouts that name multiple owners and contained a page purported to have been account info from 4 years ago. The printout had contact information I did not even have at the purported date. They sent a broken chain of title. There are no less than 6 different legal entities shown to own this previously settled account. Their complaint with the summons names a completely different entity than the one they have on the bill of sale. They refused to provide the underlying terms agreement on this mass block sales of loans that come with disclaimers from the seller. Their affidavit is a robo affidavit and the woman signed tio it has no first hand knowledge of the account in question. They are in current noncomplaince with a court ordered discovery.

Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Incorrect information on your reportVA

I am following up on my ongoing complaint regarding an alleged personal loan debt that I strongly believe may be the result of identity theft. This matter involves a debt originally associated with XXXX XXXX XXXX XXXX, which has resulted in a wage garnishment order being issued through XXXX XXXX XXXX XXXX XXXX ( Case # : XXXX ). I do not recognize this debt, did not apply for it, and did not authorize any such loan. XXXX XXXX XXXX XXXX previously indicated that they no longer service personal loans and that the account was transferred to XXXX XXXX XXXXXXXX XXXX XXXX XXXX ( XXXX ). I have now been informed that XXXX subsequently transferred the account again to Velocity Portfolio Group ( XXXX ). However, I have been unable to obtain any response, documentation, or meaningful communication from Velocity Portfolio Group, despite attempts to contact them.

Outcome: Closed with explanationTimely response
Debt collection· Took or threatened to take negative or legal actionNJ

The first complaint XXXX and this regarding Velocity Investments LLC , I tried explaining to CFPB regarding this companys tactics. Then about a week ago my mother shows me another letter from Velocity Investments and I filed complaint XXXX regarding their threatening tactics again and suing me in a state I do not live in. Today is my third complaint regarding this company their attorney, XXXX XXXX XXXX who signed an affidavit stating I reside at XXXX XXXX XXXX while being duly sworn in the commonwealth of Pennsylvania. A false affidavit about your residency would more commonly fall under issues such as : 1. Perjury / false swearing * if knowingly false under oath 2. Fraud upon the court * if filed in a legal proceeding to mislead a court 3. Improper service/ lack of jurisdiction * if the false address was used to claim a court had authority over you 4. State consumer protection or debt collection laws * especially if tied to collection activity. According to 15 U.S.C.

Outcome: Closed with explanationTimely response
Debt collection· Electronic communicationsCA

CKS Prime Investments , LLC [ CKS Prime Investments RE : Debt Validation Request Account Reference Number : XXXX Original Creditor : XXXX XXXX XXXX XXXX XXXX/ XXXX XXXX XXXX XXXX To Whom It May Concern, I am writing this letter in response to your notice regarding the account referenced above. Under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g, I am formally disputing the validity of this debt. This is not a refusal to pay, but a notice that your claim is disputed and validation is requested. I am requesting that you provide the following information : Documentation showing that I have a legal obligation to pay you. A complete payment history on this account, including the amount of the original debt and any interest or fees added since. A copy of the last billing statement sent by the original creditor. Proof that you are licensed to collect debts in my state. A copy of the agreement that gave you the right to collect this alleged debt.

Outcome: Closed with explanationTimely response
Debt collection· False statements or representationCA

On or about XX/XX/year>, the law firm representing Velocity Investments LLC filed a lawsuit against me and submitted a Proof of Personal Service claiming that I was personally served. This statement is false. I was never personally served, no one attempted to identify me, and no documents were delivered to me directly. Instead, documents were allegedly left outside a gated apartment complex without any contact, acknowledgment, or proper substituted service. On XX/XX/year>, I contacted the law firm in writing to notify them that service was defective and that their proof of service was inaccurate. They acknowledged the issue and stated they would investigate with their process server. Despite this, no correction was made with the court, and the false proof of service remains on file. As a result, I have been placed at risk of a default judgment without proper notice or opportunity to respond.

Outcome: Closed with explanationTimely response
Debt or credit management· Unauthorized withdrawals or chargesNJ

XX/XX/year> XXXX I made a payment plan for the company XXXX XXXX XXXX XXXX And now 2 more companies come out I don't know if they are the same or scams

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedAL

upgrade appers on my credit report account # XXXX as a charge off Its is showing that it was sold to Velocity Investments Inc I have asked both companies and credit union experian proof of the debt, and .present chain of ownership or delete from my credit files.

Outcome: Closed with explanationTimely response
Debt collection· Took or threatened to take negative or legal actionNJ

This is the second if not third time Velocity Investments LLC keeps harassing me and sending solicitation to an address I dont live at which was explained XX/XX/year> on a complaint filed through CFPB. They have violated my rights based on - 15 U.S. Code 1692c - Communication in connection with debt collection states, this title, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate. Also, the inaccuracy reporting by XXXX and XXXX affects these challenges. Also, due to data breach and Code 15 USC 1681 these items should be removed. Including XXXX & XXXX being sued for putting wrong information on credit reports and refusing to change them once disputed. Along with XXXX data breach violation and lawsuits pending ; these actions and violation should be never done.

Outcome: Closed with explanationTimely response
Debt or credit management· Confusing or misleading advertising or marketingGA

Received letter from a debt resolution consultant that Civil suit No. XXXX has filled a lawsuit against me. I have not received a lawsuit. Would like a debt validation letter. Also cease and decease until debt has been validated.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtMN

Velocity Investments , LLC has engaged in willful, unfair, and deceptive practices by materially breaching a binding arbitration agreement and acting in bad faith. I initiated arbitration before the XXXX XXXX XXXX XXXX XXXX ) pursuant to the arbitration clause in the XXXXXXXX XXXX XXXX agreement. The XXXX formally notified Velocity Investments , LLC of its obligation to pay the required filing fees. However, Velocity deliberately refused to pay, resulting in the administrative closure of the arbitration. This refusal constitutes a material breach of contract, bad faith conduct, and a clear waiver of their right to enforce arbitration. Despite this, Velocity continues to pursue collection activity, improperly attempting to enforce a debt while simultaneously refusing to comply with the contractual dispute resolution process. This conduct has caused ongoing harm, including loss of my contractual rights, financial XXXX, and damage to my credit profile.

Outcome: Closed with explanationTimely response
Debt collection· False statements or representationTX

Date : XX/XX/year> Subject : Formal Dispute and Request for Proof of Authorization Under the Fair Credit Reporting Act ( FCRA ) To Whom It May Concern, This letter serves as a formal dispute regarding an account currently being reported on a consumer credit file. The information being reported appears to be inaccurate, incomplete, or unverifiable. Under the Fair Credit Reporting Act, credit reporting agencies are required to ensure the maximum possible accuracy of any information reported on a consumer report pursuant to 15 U.S.C. 1681e ( b ). Additionally, under 15 U.S.C. 1681i ( a ) ( 5 ) ( A ), any information that can not be verified must be corrected or deleted from the consumer file. Furthermore, pursuant to 15 U.S.C. 1681, consumer reporting agencies must ensure that any information furnished, obtained, or reported is done with proper authorization and permissible purpose as defined by federal law.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedGA

I am filing this complaint against CKS Prime Investments , LLC regarding an alleged debt that has not been properly verified. The account is associated with XXXX XXXX XXXX ( account ending in XXXX ) with a reported balance of approximately {$930.00}. My credit report indicates that this account was charged off and later sold ; however, I have not received sufficient documentation to validate the debt or confirm the legal ownership of the account. I previously received collection-related communication, but I have not been provided with documentation showing : - A valid agreement or contract bearing my signature - A complete chain of assignment from the original creditor to CKS Prime Investments , LLC - A full and accurate breakdown of the amount being claimed Additionally, I have become aware of lawsuit activity related to this account, yet the debt remains unverified. Under the Fair Credit Reporting Act ( 15 U.S.C.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtFL

Per the attached letters from this business concerning an alleged small dollar debt for account ending in : XXXX and XXXX. This is notice to cease and desist.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtMI

Lack of Standing Velocity must prove they legally own your debt. This requires producing a Chain of assignments, from the original creditor to them, velocity investment did not validate the debt they had taken me to court for the debt, but the copies I received were all blank hard to read,

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtCA

This company is reporting on my credit that I owe them and they have charged off the debt and sold it to a third party after charge off. They also did not provide me with a 1099-C. So, this debt and the third party are reporting on my credit.

Outcome: Closed with explanationTimely response
Credit card· Getting a credit cardFL

I was a victim of identity theft. Several accounts have been fraudulently opened and are being reported on my credit report without my authorization. While I was traveling I lost my wallet, phone, laptop and all my identity documents which led to unauthorized individuals gaining access to my personal information and opened these accounts Velocity Investment llc XXXX

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedNV

I paid account as contracted and settled with CKS prime. It is showing up as closed and negative on my report.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedNC

My name is XXXX XXXX, residing at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NC, XXXX. I am writing to formally dispute a collection account reported under my name by XXXX XXXX Investment, account number XXXX, for the amount of {$2100.00}. I do not recognize this debt, nor have I entered into any agreement or transaction that would result in this obligation. On reviewing my credit reports from XXXX XXXX XXXX XXXX I noticed this erroneous collection account, which has severely impacted my credit scoresXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. Not only is this debt not mine, but it also violates my rights under the Fair Credit Reporting Act ( FCRA ), which ensures that all information reported is accurate and verifiable. I have attempted to resolve this issue by contacting XXXX XXXX XXXX directly, requesting validation of the debt, and providing evidence that this account does not belong to me.

Outcome: Closed with explanationTimely response
Debt collection· False statements or representationFL

I called Velocity investments ( XXXX ) to find out if I can figure a way to resolve.I have been affected by a tornado hitting my home/ XXXX issues ( XXXX XXXX ) when I called, the only the rep only wanted to talk about disputing my many accounts that I mentioned to him that XXXX trying to resolve. Not a particular name of an account. He informed me to dispute the one I called him about and he could run a XXXX score credit bureau to see what can be disputed for {$1.00}. I was curious and asked him WHY he was doing this. He said he heard in my voice that I was in a bad situation and understood. I agreed. He made me feel good about it. After giving my debit card # he ran report and said that I believe there were XXXX accounts that had issues. I asked how that could be? He said something about data entry etc. He said he could dispute them all. I said that sounds good. He then informed me it would be either {$370.00} or {$370.00} to do this. I was confused.

Outcome: Closed with explanationTimely response
Debt collection· Took or threatened to take negative or legal actionCA

1099C request Subject : Request for 1099-C Form and Validation of Debt Written Communication Only I am writing to formally request a 1099-C form ( Cancellation of Debt ) related to the account associated with [ Account Number ] that is currently being reported on my credit report. If this debt has been forgiven, canceled, or settled for less than the full balance, the IRS 1099-C form is required to be filed under 26 U.S.C. 6050P if the amount of canceled debt exceeds {$600.00}. In addition to the 1099-C form, I am disputing the accuracy of the debt and requesting verification in compliance with the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681i ( Reinvestigation of Disputed Information ), and 15 U.S.C. 1681s-2 ( Responsibilities of Furnishers of Information ) .

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedOH

I am filing this complaint to establish a formal record regarding Velocity Investments , LLC, XXXX XXXX XXXX, XXXX, NJ XXXX. On XX/XX/XXXX, XXXX XXXX XXXX notified me via letter that my account ( # XXXX ) was sold and assigned to Velocity Investments , LLC. As of today, XX/XX/XXXX, I have received no communication whatsoever from Velocity Investments , LLC no initial notice of debt, no validation notice, no correspondence of any kind. Under the FDCPA 1692g, a debt collector is required to send a written notice to the consumer within 5 days of the initial communication, containing : The amount of the debt The name of the creditor A statement of the consumer 's right to dispute the debt within 30 days Velocity Investments , LLC has failed to provide this required notice. Despite this failure, this account may be appearing on my credit reports, which would constitute a violation of the FCRA.

Outcome: Closed with explanationTimely response
Debt collection· Threatened to contact someone or share information improperlyMN

Velocity Investments LLC sent someone to my home and handed an open letter disclosing the debt and pending lawsuit to my XXXX XXXX XXXX son on XX/XX/year> around XXXX central time while I was at work. Letter also noted XXXX XXXX XXXX on it.

Outcome: Closed with explanationTimely response
Debt collection· Took or threatened to take negative or legal actionVA

Velocity Investments , LLC along with XXXX, XXXX XXXX XXXX XXXX whom are located in XXXX XXXX XXXX XXXX XXXX XXXX XXXX sent a letter to me mentioning a judgment was entered against me and that a garnishment may happen. I did not receive any notices prior before this letter. The only communication between myself and debt company is through email explaining to them that I did not give consent to my information being sold or brought and that there is no written agreement between myself and the debt company.

Outcome: Closed with explanationTimely response
Debt collection· Took or threatened to take negative or legal actionFL

I guess velocity investment old bought the debt and has been sending threathing information including lawsuits

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedFL

Dear Consumer Financial Protection Bureau, I am filing this complaint regarding an alleged loan account originally associated with XXXX XXXX XXXX that is now being collected by Velocity Investments LLC. Velocity Investments LLC has been contacting me by phone and email regarding this alleged debt. However, I have not received proper written validation of the debt as required by law. At this time, I dispute the validity of this debt and request that the company provide proper documentation. I am requesting the following information : Proof that Velocity Investments LLC has the legal right to collect this debt. A copy of the original loan agreement or contract with XXXX XXXX XXXX. A complete payment and transaction history for the account. Documentation showing the legal transfer or sale of the debt to Velocity Investments LLC. The calculation explaining the current balance they claim is owed.

Outcome: Closed with explanationTimely response

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