Webster Bank, National Association

XXXX XXXX I have been a loyal Webster bank customer for almost half of my life. I have experienced debit card fraud from a transaction that got compromised by error. I ate at a diner on XX/XX/XXXX with three of my friends before a hike. We selected the space because of its affordability and service. The bill was a little over XXXX dollars and XXXX cents, and I provided a XXXX tip. I later saw during one of my weekly checks on my account that I was charged XXXX dollars and XXXX cents. This was on XX/XX/XXXX at XXXX XXXX I called the diner right away and attempted to fix it over the phone. After waiting for some time on the phone the owner located the physical receipt and told me that I was charged XXXX dollars and XXXX cents. In disbelief he told me that I was charged the amount listed on the receipt. I urged him to verify it with his systems and see if the charges match. I told him on my end I was charged XXXX dollars more than what was necessary.…

On XX/XX/2026 HSA Bank processed a fraudulent claim of {$770.00} from my HSA account. I was not informed of the processing of the claim and it wasnt until I contacted HSA Bank on XX/XX/XXXX that I found out a fraudulent claim had been paid on my card. I was told by HSA bank they would investigate and the balance returned to my account in 7-10 business days. I contacted HSA Bank after 7 business days and they told me it would be another 3-5 business days. I contacted them again after three business days and was told I needed to fill out a claim form.

I am the victim of contractor fraud committed by XXXX XXXX ( XXXX XXXX XXXX, XXXX ) believed to be a customer of Webster Bank CT. Two payments, totaling {$18000.00}, were paid and cashed by XXXX at Webster Bank CT. Although XXXX took our money, he abandoned my project, did not use my payments to buy supplies or pay-subcontractors, and now I have a lien pending against my property for a small amount of lumber he had delivered to my house. I am suing him in Small Claims court. He will not return my messages or calls. I am not alone. There are a total of 4 lawsuits against him in CT courts now, one totaling {$700000.00} in payments made to him. There are other cases of fraud that have not gone to court or liens yet. He MAY have also cashed other customer 's checks at Webster Bank. When I called Webster Bank to report this, they were not interested and asked ME what " I thought they should do ''.…

I have been entirely locked out of my HSA Bank health savings account ( containing over {$3000.00} ) for over 38 days due to an internal " fraud alert. '' HSA Bank has failed to initiate any contact with me to verify my identity or resolve this alert. I have called customer service numerous times over the last 38 days ; representatives repeatedly promised the account would be unlocked " within a few weeks '', " within 48 hours '', and " within 24 hours. '' These promises were false. Because HSA Bank is unlawfully withholding my medical funds, I was forced to pay an urgent medical expense using a personal credit card. I am now incurring compounding monthly interest charges due to the bank 's administrative negligence.

I tried to use my HSA bank account to withdraw funds for the first time. Submitted proper receipts for XXXX different XXXX transactions. Everything was good and online it said the fund disbursal was approved. I filed this before XX/XX/year>, and got the email saying approved on the XXXX. XX/XX/XXXX again I got email saying my disbursals have been processed. Then I got another email on the XXXX from a different email " XXXX '' that said they required me to call about a " servicing need ''. Wasn't sure if this was a scam, and I was traveling, so I did not respond immediately. Then when my funds didn't show up in outside banking account, I called them back and they said my account was flagged from " XXXX '' and suspended. The reason was the activity of first time funds withdrawal and the amount being close to {$2000.00} ( XXXX separate transactions with all bills ). Since then I have called at least XXXX more times. First I got the message " XXXX business days ''.…

HSA Bank incorrectly processed 2 stock transactions. On XX/XX/year>, I tried to buy {$5000.00} worth of XXXX and XXXX stocks. Their system broke down that day. Two days later they purchased the stocks at a higher price than on Tuesday. Their records show the transactions occurred on XX/XX/XXXX at XXXX. The XXXX stock was purchased at approx $ XXXX. On XX/XX/XXXX XXXX stock opened at {$900.00}. Why was I charged {$970.00}??? Why didn't I get the price on XX/XX/XXXX when I tried to buy it???? The same issue exists for the XXXX purchase, but I didn't research the actual numbers. No one from HSA Bank has contacted me regarding this. I opened a ticket with their XXXX XXXX reps, but they haven't responded. I lost between {$600.00} - {$1000.00} on these 2 errant transactions.

I am filing this complaint against HSA Bank, a division of Webster Bank, XXXX, for failing to process a trustee-to-trustee transfer of my Health Savings Account to XXXX and failing to execute my sell orders for XXXX holdings, which has restricted access to my tax-advantaged funds, prevented me from investing available cash, and forced me to remain invested against my instructions. My HSA account ends in XXXX. Timeline : On XX/XX/year>, I submitted a trustee-to-trustee transfer through XXXX to move all HSA assets to XXXX ( Reference ID XXXX ). On XX/XX/year>, XXXX sent the request to HSA Bank with a Letter of Acceptance ; the estimated completion date was XX/XX/year>. The transfer still shows " HSA Bank is processing your transfer. '' HSA Bank has neither responded to nor completed it. On XX/XX/year> at XXXX XXXX, I called HSA Bank at ( XXXX ) XXXX ( 21 minutes ).…

I am filing a formal consumer complaint against HSA Bank ( a division of Webster Bank, N.A. ) for failing to handle my funds as instructed and restricting my ability to access the investment features of my Health Savings Account ( HSA ). My cash balance meets all necessary criteria to invest, but an ongoing, systemic IT failure on HSA Banks platform completely blocks the transaction. This issue has now persisted for nearly a full month. Despite my exhaustive efforts to work with their customer service team to resolve this technical glitch, the bank has failed to fix the issue or provide a manual workaround. I have requested a manual workaround for investment and told that is not possible. I have repeatedly contacted HSA Bank to report this platform failure without remedy to the situation : XX/XX/year> : Initial phone call to customer service reporting that the investment platform was broken.…

Product/Service : Checking Account / Savings Account Issue : Fees or interest / Unexpected, unauthorized, or predatory fees Complaint Description : I am filing a formal complaint against Webster Bank for predatory fee practices, deceptive account alterations, and a flagrant violation of federal Truth in Savings Act ( Regulation DD ) disclosure mandates.I have been a loyal customer of Webster Bank since XXXX. I maintained an inactive, fee-free account. Over the past 15 months, Webster Bank quietly and automatically drew down my balance by deducting a XXXX XXXX monthly service fee, draining a total of {$180.00} from my account without providing any prior direct disclosure, written notice, or electronic warning. I logged in on XX/XX/XXXX and found unauthorized draining of my funds, I contacted Webster Bank customer service on XX/XX/XXXX. The phone representative explicitly confirmed that the bank changed its corporate fee policy in XXXX without notifying its customers individually.…

On XX/XX/year>, I called the customer service number for the online XXXX XXXX account to initiate a domestic wire transfer. An agent answers the phone and still today I do not know his name even do I have asked for his name every person I have talked to and asked had the same answer they don't know his name. I told this agent that I needed to do a domestic wire transfer to pay for some company mortgage loan he told me that there was a form that I needed to fill out and sign which he could email to me, then I told him oh so I have to go to the office to printed out and filled out to email back to him to which he told me no you can filled out on your phone and email back to him no need to printed out and that the wire cost was {$35.00} or so and if I send it back to him before XXXX the wire will be process the same day, To which I said great send me the form he email me the form the email that I received from him didn't have his name it only said from XXXXdirect team.When I was filling…

I have been charged way way way too much from XXXX XXXX! Double charges and incompetence in securing deposits through my bank. That has led to negative account accounts and fees. I am moving paycheck to paycheck. Please look into what Ive spent on XXXX XXXX versus which theyve charged me : XXXX is my bank account number. They owe me quite a bit of money please do the investigation.

First withdrawal was on XX/XX/year> for the amount of {$100.00} which was put on hold unauthorized. Second withdrawal was on XX/XX/year> for the amount of $ XXXXpending and then was withdrawn from my account On the Monday called bank, All week called the bank regarding this unauthorized charges with no help regarding this transactions. The. company was XXXX XXXX XXXX in XXXX and/or XXXX, Connecticut. It was for a grocery delivery ordered on their app. After the delivery was done, thats when all kind of different sums were related to me via invoice from the delivery guy, email message with a different sums, then a different amount on their website Called every day Webster bank and the store with no resolution. Webster Bank admitted to a widespread system glitch involving grocery delivery invoices that impacted multiple customers. Despite knowing this was a bank/merchant system error, they allowed my account to go negative and charged me overdraft fees.…

I opened up a mma account, about five years ago, I don't remember the exact date. Everything was okay until I had a new phone number, I called several times and thought it was taken care of. I was having trouble signing in, so I called, finally found out, it needed to call the etreasury phone number. I did that, changed my phone number, thought everything was okay. Was still having trouble, the last time I tried they were saying I tried to sign in too many times. They finally told me, I wasn't using the correct user ID After a conversation they told me what my user ID was. I have since tried to get online and they still hadn't changed my phone number. I can't get a new password, because they have to text me a number and It won't work because they still haven't changed my phone number. They keep telling me that they have the right number, but it has never been changed.I am a senior citizen and I need to make sure everything is okay. Thank you

I sent this to the business relations team of HSA Bank and am including it as it provides a thorough explanation of my complaint with HSA Bank : To Whom It May Concern, I am writing to file a formal complaint regarding the handling of my HSA Bank account and the unacceptable customer service I have experienced over the past XXXX weeks. On XX/XX/year>, HSA Bank placed a hold on my account, preventing me from accessing my funds or using my debit card. When I first contacted customer service after discovering the issue, I was informed that the Fraud Department had placed the hold on my account. I was further advised that there was no direct phone number for the Fraud Department and that someone would contact me within 710 business days. After receiving no communication within that timeframe, I called again and was told that the Fraud Department was experiencing delays and that my request would be expedited. I was instructed to wait an additional XXXX business days.…

I am a customer of Webster Bank ( XXXX XXXX ), holding a savings account with an active liquid balance of {$33000.00}. As of XX/XX/year>, the institution is actively restricting my access to my funds and preventing me from moving my capital. When attempting to initiate an online transfer or wire out of the institution, the banking portal blocks the transaction entirely, rendering an error code stating : " You do not have enough eligible accounts to make a transfer. '' Furthermore, the institution has entirely omitted or removed self-service wire transfer functionalities from my online portal. I have made repeated, exhaustive attempts to resolve this directly with the bank, but I have been placed in an unresolvable loop : I have spoken to several representatives over the phone. During these security screenings, I successfully provided the last 4 digits of my SSN, my driver 's license number, and successfully answered all of their identity verification questions.…

XX/XX/year> Tried to pay medical bill with my HSA debit card several times, kept declining. Called HSA Bank and found out someone had hacked into my account and tried to steal {$4000.00} from my account so my account was put on hold. No one sent me email or called me about this issue. They said the account would be on hold until the investigation is complete. XX/XX/year> I now have medical bills that I can't pay from this account due to the hold. Having to use credit card. Still no resolution. They still say they are investigating. XX/XX/year> XXXX call. Account is still on hold. This time they realized the person they have been in touch with is not me, and a different email and phone number were being used that were not mine. After an hour with no resolution, I was transferred to a gentleman supervisor named XXXX. He said they will move it to " the front '' and get this removed ASAP. I don't believe this will be resolved without your help. It has been since XXXX.

I am submitting this complaint regarding HSA Banks improper assessment of a {$25.00} account closure fee following the closure of my HSA account contrary to my explicit instructions, and its subsequent failure to reverse the fee despite acknowledging the error and promising correction. I initiated a transfer of assets from my HSA Bank account to my XXXX HSA on XX/XX/year>, which was not completed until XX/XX/year>. Although the transfer request originated through XXXX, it had not yet been completed or fully processed during my communications with HSA Bank. On XX/XX/year>, I was incorrectly informed by HSA Bank that no fees would be assessed for transferring my HSA assets. On XX/XX/year> and XX/XX/year>, I followed up and explicitly instructed HSA Bank that my account was not to be closed under any circumstances, as I remained employed and expected ongoing payroll contributions.…

My account was incorrectly debited {$290.00} via an authorized debit card transaction. Immediately after the transaction, the bank cancelled my debit card and noticed that it had detected potential fraudulent transactions. However, it has not taken any action to credit the fraudulent debit that took place, despite numerous telephonic conversations and submitting, in a timely manner, the requested written notice via a " Debit Card Transaction Dispute Form '' provided on the bank 's website. The bank 's form indicates that your account " will receive provisional credit within 10 business days from the form being processed. '' The form was submitted on XX/XX/year>, and subsequent phone conversations has indicated that they bank processed the form on XX/XX/year>. As of XX/XX/year>, there is no provisional credit, or any other indication that the bank is processing the notice. I believe provisional credit is also required under Regulation E, specifically 12 CFR 1005.11 ( c ) ( 2 ( i ).…

HSA Bank has refused to unsuspend my card. It has been a month, and my wife can not get any of her medications filled or see a doctor without the funds trapped on this card. Her health is deteriorating. They refused to tell any issues that our account was having.

Institution being complained about : HSA Bank Product : Health Savings Account ( HSA ) Issue : Drastic restriction of account access without prior notice Description : Approximately three weeks ago, HSA Bank implemented a significant and undisclosed policy change that drastically reduced account holders ' ability to access their own funds via ATM. Previously, the daily ATM withdrawal limit was {$300.00}, and ATM surcharge fees were not counted toward that limit. Under the new policy, the daily limit has been reduced to {$50.00} total, with ATM surcharge fees now included in that {$50.00} cap. This represents an approximately XXXX XXXX reduction in accessible funds per day with no advance notice provided to account holders. I discovered this change not through any communication from HSA Bank, but by attempting to withdraw {$300.00} at an ATM as I had done previously. The transaction was declined for exceeding my daily limit.…

Webster Bank - Case # XXXX XX/XX/year> - {$3000.00} - XXXX XXXX XXXX PAYMENT XX/XX/year> - {$12000.00} - XXXX XXXX XXXX PAYMENT XX/XX/year> - {$5000.00} - XXXX XXXX XXXX PAYMENT These XXXX XXXX to XXXX were not approved or initiated on our end. XXXX has no record of the payments either nor does a payment show as initiated or applied in my XXXX online profile. Disputed and requested refund from Webster Bank in person around XX/XX/year>. On XX/XX/year> received a letter from Webster Bank stating that " Unfortunately, the timeframe for allowable returns has expired, and our request to return it on your behalf was denied. '' They also state to contact merchant directly but again the merchant has no record of these payments. During my initial dispute, I was on the phone communicating with XXXX in Webster Bank in front of a bank representative, in which bank representative knew at that time XXXX had no knowledge or record of these transactions.

I opened a account with Webster Bank but before I could use it they closed the account and they never gave me a reason and now they say I owe them {$540.00} and after that happened I havent been able to get a account no where.

Finishing up 2025 tax year ending. Discovered that in XXXX of 2025 five checks were drawn against my business checking account and cashed. Did not notice this at the time, however extremely uncommon activity for this account. Was told by Webster Bank today that the transactions are too old to be looked at. On Webster Banks watch {$2500.00} was stolen from my account. There is no time limitation on theft. This was not even close to normal transactions on this particular account. I was told by Webster that they will only look back 60 days for account discrepancies! I am unsure of how going past 60 days relinquishes Webster from its obligations to its business customers.

This is for an HSA savings account. I submitted a claim for a dental expense online and request distribution of the amount in my account transferred to my banking checking account on or around XX/XX/year>. I had updated my online HSA account to include my banking checking account information. On XX/XX/year>, I received an email from fraud detection to call the bank to validate the activity. I called on XX/XX/year> and validated that it was me that initiated the transaction. My claim for disbursement was denied and my online account is locked. I called them on XX/XX/year> to remove the security hold from my account. I do not have access to my documentation since it is online and the account is locked. They were to review the information provided to unlock the account. I tried calling again on XX/XX/year> but was on hold for XXXX minutes. I called again on XX/XX/year> and again explained the situation. I asked for another way to verify my identity via notarized documents but was denied.…

While I was traveling outside the United States, the hsabank mailed a replacement debit card to my U.S. address. The card was intercepted before I returned. An unauthorized party activated the card, changed the email address on my account without my authorization, and executed a series of unauthorized ATM withdrawals ( including at multiple XXXX ATMs ), draining my entire XXXX XXXX Account balance ( {$2400.00} ) and pushing the account into a negative balance of approximately ( - {$280.00} ). The same unauthorized party then closed the account. All of this occurred while I was physically outside the United States, which I can document with travel records. On approximately XXXX, I contacted the bank to report the fraud. A representative helped me file a fraud claim. One week later, the bank denied the fraud claim. The sole stated reason was that my account was " closed '' ignoring that the closure itself was performed by the fraudster as part of the same unauthorized activity.…

I received a fraud alert from a phone number of XXXX Telling me that I needed to call a different phone number of my bank. The number they gave me was XXXX. They answered Webster Bank. Which is my bank. They then asked me for my social which I would not give them then they asked me for my account number. I started to give that to them she couldn't hear me and she asked me for a couple times I finally hung up. Then I looked up my bank 's phone number and I called and I proceeded to let them know what had happened and found out none of those phone numbers were theirs. Or even the fraud alert number. There was an actual alert made to my account. Because a company I do deal with try to take money out that was not there. I had already let them know that it was going to be late. But our lines got crossed. That was legit. I had gotten a text from my bank letting me know that. That was legit. The two phone numbers that I had given you were secondary to that. Those were not legitimate.…

On XX/XX/XXXX, I discovered that HSA bank had my birthday incorrect in my account information. I contacted them on XX/XX/XXXX and XX/XX/XXXX and they requested I submit a form as well as XXXX proofs of identification such as social security card and birth certificate to have the hold removed I sent in the requested information on XX/XX/XXXX and was informed that the hold would be removed in XXXX business days. It was not removed and it was then stated that they now need my passport information. I sent in an email of my updated passport via their website as they requested. On XX/XX/XXXX, the hold had still not been removed. I called and they stated they hadn't received the passport information. I stayed on the phone for XXXX hours waiting for a supervisor. I spoke with XXXX and he asked for me to email him the passsport again.…

I strongly disagree with the companys response. This was an unauthorized debit card transaction. I did not make this purchase, I did not authorize it, and I have never had access to the email address used for the transaction ( XXXX ). The bank is relying solely on information provided by the merchant ( XXXX XXXX XXXX ), without verifying that I was the actual cardholder who authorized this transaction. I never received the tickets, never accessed any account, and never benefited from this transaction in any way. Under Regulation E, the burden is on the bank to prove that the transaction was authorized. Simply stating that the merchant provided confirmation is not sufficient proof of authorization. The bank failed to conduct a reasonable investigation and ignored key evidence indicating fraud. I am requesting that this case be reopened and that the unauthorized transaction in the amount of {$230.00} be refunded immediately.

I have been very loyal customer of Webster Bank for well over 25 years recently. I have been hit with so many overdraft fee is that I am now in debt and cant even afford to close this bank account. Ive called numerous times, and it will only refund up to XXXX overdraft fee charges at a time. Ive tried to opt for my savings to be linked to avoid fees, as I used to have enough in my account before they began to charge me sometimes XXXX times in a day, and several times a month, making it impossible to maintain my finances and sinking me in to debt. I have asked for the car to be declined if there are insufficient funds, so I have an opportunity to transfer money but I still get charged. Ive asked if there is a more up-to-date website and or app that can be used in order to notify me when my funds are low, such as XXXX, or XXXX which are all free banking app, but their online communication and apps are very dated and often dont even work.…

I am submitting this formal complaint against HSA Bank regarding unauthorized transactions totaling {$11000.00} that were withdrawn from my Health Savings Account ( HSA ) and the banks subsequent failure to conduct a reasonable investigation prior to denying my fraud claim and reversing provisional credit. Failure of Investigation HSA Bank has not provided any documentation or evidence supporting its determination, including : No proof of authorization No receipts, invoices, or transaction records No evidence of goods or services delivered No authentication or verification data No explanation of the investigative methodology A conclusory statement that transactions are valid without supporting evidence does not meet the standard of a reasonable or good-faith investigation. Financial an d Medical Hardship The disputed funds were held in a Health Savings Account and are designated for necessary medical expenses.…