Money transfer, virtual currency, or money service· Lost or stolen money orderNY
Outcome: Closed with explanationTimely response
CFPB COMPLAINT DATABASE
Western Union Company, the
5,025 real consumer complaints filed against Western Union Company, the at the Consumer Financial Protection Bureau. 86 received relief from the company. 99% of responses were timely.
5,025
Complaints
84
Won monetary relief
2%
Relief rate
99%
Timely response
Most common issues
- 01Fraud or scam1,168
- 02Other transaction problem969
- 03Money was not available when promised903
- 04Other transaction issues430
- 05Lost or stolen money order309
- 06Problem with customer service210
- 07Other service issues154
- 08Wrong amount charged or received152
- 09Other service problem148
- 10Unexpected or other fees101
Top states filing
CA558TX424FL412NY404GA245NJ198PA171VA164MD148IL147
Recent complaints
The 30 most recent complaints against Western Union Company, the where the consumer chose to publish their narrative.
Money transfer, virtual currency, or money service· Lost or stolen money orderIN
Outcome: Closed with explanationTimely response
Prepaid card· Problem with a purchase or transferGA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Problem with customer serviceFL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Problem with customer serviceTN
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Lost or stolen money orderOH
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedIL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemMA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Problem with customer serviceIN
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedGA
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementPA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other service problemIN
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemFL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Problem with customer serviceTX
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Lost or stolen money orderTN
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Lost or stolen money orderCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Lost or stolen money orderMA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemNY
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedAZ
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Problem with customer serviceFL
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other service problemCA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemNJ
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Wrong amount charged or receivedOR
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamPA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Lost or stolen money orderOR
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Other transaction problemIL
Outcome: Closed with explanationTimely response
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