CFPB COMPLAINT DATABASE

Winklevoss Exchange LLC

1,641 real consumer complaints filed against Winklevoss Exchange LLC at the Consumer Financial Protection Bureau. 9 received relief from the company. 98% of responses were timely.

1,641

Complaints

7

Won monetary relief

1%

Relief rate

98%

Timely response

Most common issues

01Money was not available when promised386
02Other transaction problem329
03Fraud or scam243
04Other service problem196
05Managing, opening, or closing your mobile wallet account80
06Problem with a purchase shown on your statement80
07Managing an account35
08Other features, terms, or problems33
09Trouble using your card33
10Getting a credit card30

Top states filing

CA240NY217FL137TX124IL70NJ57GA55WA44PA41NV36

How others won relief

These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.

Oct 8, 2026Credit card· Problem with a purchase shown on your statementVA

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Outcome: Closed with monetary reliefTimely response

Jun 25, 2026Credit card· Problem with a purchase shown on your statementNY

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Outcome: Closed with monetary reliefTimely response

Nov 30, 2025Credit card· Fees or interestNJ

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Outcome: Closed with monetary reliefTimely response

Recent complaints

The 29 most recent complaints against Winklevoss Exchange LLC where the consumer chose to publish their narrative.

Oct 15, 2026Money transfer, virtual currency, or money service· Other service problemMA

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Outcome: Closed with explanationTimely response

Oct 14, 2026Money transfer, virtual currency, or money service· Money was not available when promisedNY

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Outcome: Closed with explanationTimely response

Oct 13, 2026Money transfer, virtual currency, or money service· Other transaction problemMA

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Outcome: Closed with explanationTimely response

Oct 12, 2026Money transfer, virtual currency, or money service· Other transaction problemCA

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Outcome: Closed with explanationTimely response

Oct 12, 2026Credit card· Advertising and marketing, including promotional offersVT

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Outcome: Untimely responseLate response

Oct 10, 2026Money transfer, virtual currency, or money service· Other transaction problemMN

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Outcome: Closed with explanationTimely response

Oct 8, 2026Money transfer, virtual currency, or money service· Fraud or scamAZ

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Outcome: Closed with explanationTimely response

Oct 7, 2026Money transfer, virtual currency, or money service· Other transaction problemMT

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Outcome: Closed with explanationTimely response

Oct 7, 2026Credit card· Getting a credit cardCA

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Outcome: Closed with explanationTimely response

Oct 6, 2026Credit card· Getting a credit cardGA

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Outcome: Closed with explanationTimely response

Oct 6, 2026Money transfer, virtual currency, or money service· Other transaction problemNJ

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Outcome: Closed with explanationTimely response

Oct 5, 2026Money transfer, virtual currency, or money service· Money was not available when promisedCA

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Outcome: Closed with explanationTimely response

Oct 5, 2026Money transfer, virtual currency, or money service· Fraud or scamNE

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Outcome: Closed with explanationTimely response

Oct 5, 2026Credit card· Problem with a purchase shown on your statementCA

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Outcome: Closed with non-monetary reliefTimely response

Oct 5, 2026Money transfer, virtual currency, or money service· Money was not available when promisedOH

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Outcome: Closed with explanationTimely response

Oct 3, 2026Money transfer, virtual currency, or money service· Money was not available when promisedCA

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Outcome: Closed with explanationTimely response

Oct 3, 2026Money transfer, virtual currency, or money service· Other service problemCA

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Outcome: Closed with explanationTimely response

Oct 2, 2026Money transfer, virtual currency, or money service· Money was not available when promisedTX

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Outcome: Closed with explanationTimely response

Oct 1, 2026Money transfer, virtual currency, or money service· Fraud or scamCA

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Outcome: Closed with explanationTimely response

Sep 30, 2026Money transfer, virtual currency, or money service· Other service problemTX

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Outcome: Closed with explanationTimely response

Sep 28, 2026Credit card· Getting a credit cardPA

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Outcome: Closed with explanationTimely response

Sep 28, 2026Money transfer, virtual currency, or money service· Unexpected or other feesGA

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Outcome: Closed with explanationTimely response

Sep 27, 2026Money transfer, virtual currency, or money service· Other transaction problemMI

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Outcome: Closed with explanationTimely response

Sep 26, 2026Money transfer, virtual currency, or money service· Money was not available when promisedUT

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Outcome: Closed with explanationTimely response

Sep 23, 2026Money transfer, virtual currency, or money service· Other service problemAZ

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Outcome: Closed with explanationTimely response

Sep 23, 2026Credit card· Problem with a purchase shown on your statementGA

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Outcome: In progressTimely response

Sep 23, 2026Money transfer, virtual currency, or money service· Other service problemWA

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Outcome: Closed with explanationTimely response

Sep 23, 2026Money transfer, virtual currency, or money service· Money was not available when promisedGA

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Outcome: Closed with explanationTimely response

Sep 22, 2026Money transfer, virtual currency, or money service· Other transaction problemGA

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Outcome: Closed with explanationTimely response

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