CFPB COMPLAINT DATABASE

Zip Co US Inc.

466 real consumer complaints filed against Zip Co US Inc. at the Consumer Financial Protection Bureau. 18 received relief from the company. 94% of responses were timely.

466
Complaints
16
Won monetary relief
4%
Relief rate
94%
Timely response

Most common issues

  1. 01Problem when making payments119
  2. 02Problem with a purchase shown on your statement65
  3. 03Charged fees or interest you didn't expect43
  4. 04Problem with additional add-on products or services28
  5. 05Attempts to collect debt not owed21
  6. 06Unauthorized transactions or other transaction problem21
  7. 07Getting the loan17
  8. 08Problem with the payoff process at the end of the loan14
  9. 09Struggling to pay your loan14
  10. 10Fraud or scam9

Top states filing

CA56TX41NY38FL32GA31PA21MD20NC20VA19IL17

Recent complaints

The 30 most recent complaints against Zip Co US Inc. where the consumer chose to publish their narrative.

Payday loan, title loan, personal loan, or advance loan· Struggling to pay your loanPA

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsNY

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Outcome: Untimely responseLate response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsTX

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Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementTX

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Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsFL

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Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemPA

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Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsGA

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Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsOH

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Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsCA

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Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsTN

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Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsCA

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Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedNY

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Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportNY

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Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportNY

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsFL

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Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsOR

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Charged fees or interest you didn't expectWA

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsIN

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Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsTX

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsVA

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Outcome: Closed with explanationTimely response
Prepaid card· Problem with a purchase or transferFL

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Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsOH

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Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsCO

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsVA

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsVA

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Outcome: Closed with explanationTimely response
Credit card· Trouble using your cardIL

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Charged fees or interest you didn't expectNC

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Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedAZ

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem with additional add-on products or servicesPA

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Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Getting the loanNY

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Outcome: Closed with explanationTimely response

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